Bugs & Technical Issues

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    FTB Team
    09/06/2014 21:30:36 (Andrew Sena 7)

    my game keeps crashing when I look at some ones team. or when I look in free agents. also it keeps telling me to sign into facebook when im already signed into it.
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    FTB Team
    09/06/2014 21:58:21 (Sullly)

    When you are creating a new FTB account you can't get your 70 free shields it lets you select Baseball General Manager but there isn't anything in the drop down box for "Select License"
    I tried on both my iPad and my PC.
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    FTB Team
    09/06/2014 23:36:45 (patrickedwing)

    It's not able for androids yet..
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    FTB Team
    10/06/2014 06:14:30 (iverson3)

    Hi

    Login with from the bench account and didn't get the 70 coins bonus.

    My account is karumio03@gmail.com  / Name: allen / ID: 2:5560  /fancode: 2xquBjMLZF

    Can you check the problem? Thanks.
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    FTB Team
    10/06/2014 09:45:44 (serramonte)


    When you are creating a new FTB account you can't get your 70 free shields it lets you select Baseball General Manager but there isn't anything in the drop down box for "Select License"
    I tried on both my iPad and my PC.


    Hi Sullly,
    Did you make sure to select "Baseball General Manager" in the box "Select Product" which is above the one for "Select License"?

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    FTB Team
    10/06/2014 11:57:58 (serramonte)


    my game keeps crashing when I look at some ones team. or when I look in free agents. also it keeps telling me to sign into facebook when im already signed into it.


    Hey Andrew,

    "my game keeps crashing when I look at some ones team. or when I look in free agents" -- Are you getting error messages or is the game just freezing or closing automatically? If you are getting error messages, what do they say?

    it keeps telling me to sign into facebook when im already signed into it. --
    We unlinked your Facebook from your game so we could see if our theory works (So you will have to log in with your credentials 1 more time):
    We found that there is something odd going on with connecting to Facebook and the way the application is being closed. The same thing happens in my device. If you force the app to close while in the game, it will ask you to sign in again when you try to open it after. If you tap the home screen to minimize the app, and then force it to close, the next time you enter, it won't ask you to sign into Facebook again.

    It's weird, but we found the issue and it will be fixed in our next version which will be released soon! We're sorry for this inconvenience and please let us know if you have any other questions. Thanks!
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    FTB Team
    10/06/2014 12:07:42 (serramonte)


    Hi

    Login with from the bench account and didn't get the 70 coins bonus.

    My account is karumio03@gmail.com  / Name: allen / ID: 2:5560  /fancode: 2xquBjMLZF

    Can you check the problem? Thanks.


    Hey Iverson,
    We have found that you already validated your FTB account with NBA General Manager. You only receive the 70 coins once when you validate your FTB account for the first time.
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    FTB Team
    10/06/2014 12:12:01 (serramonte)


    It's not able for androids yet..


    Patrickedwing,
    You are correct - we will be releasing the Android version of the game as soon as possible! Once we do, we will let you all know!
    Thanks,
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    FTB Team
    10/06/2014 13:40:30 (iverson3)



    Hi

    Login with from the bench account and didn't get the 70 coins bonus.

    My account is karumio03@gmail.com  / Name: allen / ID: 2:5560  /fancode: 2xquBjMLZF

    Can you check the problem? Thanks.


    Hey Iverson,
    We have found that you already validated your FTB account with NBA General Manager. You only receive the 70 coins once when you validate your FTB account for the first time.


    You never notice abuot that. How should I know?  :-\
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    FTB Team
    10/06/2014 12:49:01 (Andrew Sena 7)



    my game keeps crashing when I look at some ones team. or when I look in free agents. also it keeps telling me to sign into facebook when im already signed into it.


    Hey Andrew,

    "my game keeps crashing when I look at some ones team. or when I look in free agents" -- Are you getting error messages or is the game just freezing or closing automatically? If you are getting error messages, what do they say?

    it keeps telling me to sign into facebook when im already signed into it. --
    We unlinked your Facebook from your game so we could see if our theory works (So you will have to log in with your credentials 1 more time):
    We found that there is something odd going on with connecting to Facebook and the way the application is being closed. The same thing happens in my device. If you force the app to close while in the game, it will ask you to sign in again when you try to open it after. If you tap the home screen to minimize the app, and then force it to close, the next time you enter, it won't ask you to sign into Facebook again.

    It's weird, but we found the issue and it will be fixed in our next version which will be released soon! We're sorry for this inconvenience and please let us know if you have any other questions. Thanks!

    I just get closing automatically
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    FTB Team
    10/06/2014 14:55:38 (serramonte)




    Hi

    Login with from the bench account and didn't get the 70 coins bonus.

    My account is karumio03@gmail.com  / Name: allen / ID: 2:5560  /fancode: 2xquBjMLZF

    Can you check the problem? Thanks.


    Hey Iverson,
    We have found that you already validated your FTB account with NBA General Manager. You only receive the 70 coins once when you validate your FTB account for the first time.


    You never notice abuot that. How should I know?  :-\


    We understand. We noticed that it isn't 100% clear on the page where you can create an FTB account so we are working on a way to make this more clear to avoid confusion like this.
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    FTB Team
    10/06/2014 15:47:10 (serramonte)




    my game keeps crashing when I look at some ones team. or when I look in free agents. also it keeps telling me to sign into facebook when im already signed into it.


    Hey Andrew,

    "my game keeps crashing when I look at some ones team. or when I look in free agents" -- Are you getting error messages or is the game just freezing or closing automatically? If you are getting error messages, what do they say?

    it keeps telling me to sign into facebook when im already signed into it. --
    We unlinked your Facebook from your game so we could see if our theory works (So you will have to log in with your credentials 1 more time):
    We found that there is something odd going on with connecting to Facebook and the way the application is being closed. The same thing happens in my device. If you force the app to close while in the game, it will ask you to sign in again when you try to open it after. If you tap the home screen to minimize the app, and then force it to close, the next time you enter, it won't ask you to sign into Facebook again.

    It's weird, but we found the issue and it will be fixed in our next version which will be released soon! We're sorry for this inconvenience and please let us know if you have any other questions. Thanks!

    I just get closing automatically


    Hey Andrew - We looked into your account and found what's going on. Everytime your game closed automatically, it was for the same issue and it's currently being worked on and will be fixed in our next version which will be released either tomorrow or the day after tomorrow. We're real sorry for the inconvenience. If you have any other questions, don't hesitate to let us know. You can skip directly to the support department by going to MORE --> SUPPORT. Thanks!
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    FTB Team
    10/06/2014 22:13:19 (UAjn6SH4)

    I did not get my 70 shields for logging into my FTB account
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    FTB Team
    10/06/2014 22:28:22 (UAjn6SH4)


    I did not get my 70 shields for logging into my FTB account

    Here is a picture of my account.
    http://i58.tinypic.com/34pc95z.jpg
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    FTB Team
    11/06/2014 10:38:05 (serramonte)



    I did not get my 70 shields for logging into my FTB account

    Here is a picture of my account.
    http://i58.tinypic.com/34pc95z.jpg


    Hey UAjn6SH4,
    We have checked into this and can see that you have already received the 70 coins when you validated your FTB account with NBA General Manager. The 70 coins can only be sent once as there is no other way to validate the account again once it has already been validated. We know that it hasn't been 100% clear on the website and we are working hard to fix this to avoid further confusion.
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    FTB Team
    11/06/2014 21:30:56 (Sullly)

    Not something I really care about because I don't buy protection mode but after getting challenged when you check how much time is left there is an option to extend protection mode but when you click on it, it brings you to the store where there is no option to purchase protection mode.

    http://i58.tinypic.com/2rrtbpu.jpg
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    FTB Team
    12/06/2014 10:51:43 (serramonte)


    Not something I really care about because I don't buy protection mode but after getting challenged when you check how much time is left there is an option to extend protection mode but when you click on it, it brings you to the store where there is no option to purchase protection mode.

    http://i58.tinypic.com/2rrtbpu.jpg


    Hey Sullly,
    Very sorry for this! We have fixed the issue and you won't see that notification for Protection Mode once we release the new version of the game. We will be releasing it as soon as possible. Thanks!
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    FTB Team
    12/06/2014 12:41:38 (janise26)

    I DIDNT RECIEVED MY 70 COINS AFTER LOG IN USING MY FTB ACCOUNT!!!!!!!
    Janise26
    2:6751
    2xACFT7s4n
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    FTB Team
    12/06/2014 17:25:16 (serramonte)


    I DIDNT RECIEVED MY 70 COINS AFTER LOG IN USING MY FTB ACCOUNT!!!!!!!
    Janise26
    2:6751
    2xACFT7s4n


    Hey Janise26,
    We have checked into this and can see that you have already received the 70 coins when you validated your FTB account with NBA General Manager. The 70 coins can only be sent once as there is no other way to validate the account again once it has already been validated. We know that it hasn't been 100% clear on the website and we are working hard to fix this to avoid further confusion.
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    FTB Team
    12/06/2014 17:36:23 (Andrew Sena 7)

    I keep getting under maintenance
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    FTB Team
    13/06/2014 01:32:41 (Matthew)

    Did not receive my 70 Coins.
    General Manager: Matthew
    Identifier: 1:5472
    Fan Code: 1xFgfAbakB
    Country: Canada
    Device: iOS

    More information:
    Connected to my FB and E-Mail.
    I was an anonymous account and tried to connect.
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    FTB Team
    13/06/2014 02:01:38 (Andrew Sena 7)

    didn't receive 70 coins I have never received before in NBA
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    FTB Team
    13/06/2014 09:57:45 (serramonte)


    I keep getting under maintenance


    Hey Andrew - How often does it say that it's under maintenance? Does it happen often?
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    FTB Team
    13/06/2014 11:17:53 (Run n gunny)

    I can't train any more players. I currently have three players in the training slots and they should be finished training by now. The countdown clock is finished but the training bar is not completely filled and when I click on a player it does not remove them from training and allow me to train a new player.
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    FTB Team
    13/06/2014 11:19:29 (Run n gunny)

    Sorry forgot fan code so u can fix bug 2xtQMjCeFY
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    FTB Team
    13/06/2014 11:21:02 (serramonte)


    Sorry forgot fan code so u can fix bug 2xtQMjCeFY


    Thanks for sending this - It's best if you send us your User ID above all. Can you please send that along as well?
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    FTB Team
    13/06/2014 11:22:40 (Run n gunny)

    One more. On team info page it is now showing all zeroes for everything.
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    FTB Team
    13/06/2014 12:05:32 (Run n gunny)

    E
    2:5580
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    FTB Team
    13/06/2014 12:19:28 (serramonte)


    E
    2:5580


    Thanks, we're looking into this!
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    FTB Team
    13/06/2014 12:46:26 (Run n gunny)

    http://https://www.icloud.com/photostream/#AM5oqs3qFJsD4
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