Bugs & Technical Issues

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  • Official comment
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    FTB Team

    Hey Fab.

      We've already answered your private ticket via Zendesk, is everything OK for you?

    Regards.

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    Dennis Hebel jr

    Hello 

    i did not receive my surprise player from the 2.99 special pack . I got everything else. It’s been 30 mins since I bought it.

    Username- djh jr

    Id # - 1:3020293

    fan code- 1x8bchpHSZ

    thank you for your quick response ,

    dennis

     

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    Dennis Hebel jr

    iOS iPad air2

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    FTB Team

    Hi @Dennis Hebel Jr.! Apologies for any inconvenience. We've just checked your account and it seems that you received BILAL POWELL as the surprise player. Let us know if you have any further questions or doubts.

    The FTB Team

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    FTB Team

    MAINTENANCE TASKS

    Hello managers! We are temporary closing the game for a short maintenance task. We'll have the game back up and running as soon as possible.

    The FTB Team

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    Eliazar Yanez

    Hello.

    I bought the starter pack this morning and didn’t receive any of it. Game reset right after the purchase.

    Username: Eli
    ID: 1:3028747
    Fan code: 1x48bimyLY
    Model: iPhone 6

    Thank you,
    Eliazar

    -1
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    Oğuzhan Oyun

    When i clicked facebook page my game is crushing.

    I signed with player contrat but tast is not complate.

    Btw i want use later some power ups. Thats must be fixed..

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  • Avatar
    FTB Team

    Dear Managers,

    Unfortunately, today, we experienced some unexpected technical issues which made it impossible to play the game correctly, and we're very sorry about that.

    We're happy to say that everything has now been resolved and you should be able to access the game again without any problems.

    If you are still having any difficulty accessing your account, please write to us in this thread, by email at support@fromthebench.zendesk.com or, if you are able to access the game, you can also write to us from the section "More - Support".

    @Eliazar Yanez and @Oğuzhan Oyun -- we will be in touch to resolve your cases as soon as possible.

    Thank you for your understanding,
    The FTB Team

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    Louie Cretsinger

    Louie Cretsinger
    2:3028153
    2xaenxBPUY
    from when I first got the game
    iOS
    When I ply music in the background of the game the game freezes. He moment I slide up and press play the game freezes

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    Daniel Garcia

    Username Hardstix
    Fan code 2xbfkBGKNP
    2:3011565

    I can’t complete my daily task of buying a player off of auction. I’ve bought 3 players already. Thank you

    i am using iPhone X

    1
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    Corey Greeney

    Corey Greeney
    2:3028604
    2x29beABHX

    Won’t allow me to complete the buy a player at auction task. I’ve bought 3/4 players from auctions. iPhone X.

    1
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    Oğuzhan Oyun

    Sign a player task not complate. I bought 5 player.

     

    Oğuzhan Oyun

    2.3002001
    Fan cod : 2x4aerCFMV

    Please fix it soon.

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  • Avatar
    FTB Team

    Hi @Eliazar Yanez -- We've opened a support ticket to help resolve this for you as quickly as possible. You should receive an email shortly.

    @Louie Cretsinger -- That can't be fun! Sorry for that! Can you please let us know if this only happens with our game or if it happens with others too? Which iOS device are you playing on? Let us know when you can. Thanks!

    @Daniel Garcia -- Apologies for the inconvenience. We're experiencing some technical issues right now that are most likely causing this issue. After linking ourselves to your account, it seems that the task has been completed in the end and the cash was added yesterday, December 12th at 00:44:02 hours. Let us know if that's not the case.

    @Corey Greeney and @Oğuzhan Oyun -- Apologies for the inconvenience. We're experiencing some technical issues right now that are most likely causing this issue. We've gone ahead and marked this as complete. The next time you log in, it should show you the pop-up to collect the reward. If that's not the case, please let us know.

    The FTB Team

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    Kim Berggreen

    Hi
    I am not getting the 70 coins for signing up with my account and I'm not getting the x2 for watching promotion films

    I'd 2:3083786
    Manager Kim Berggreen.
    OnePlus 5t

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    배게만지는아이

    General manager: Pillow Killer
    franchise: Philadelphia eagles
    ID: 2:3002745
    Fan code: 2x4swyGHJW
    country: South Korea

    IOS

    my account was gone... i want to recover guest account i entered game then my guest account gone. support is not also sending. i wish it will work.

     

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    Philip Babineaux

    Philip Babineaux
    1:3010106
    1x3ehsuSVY
    iOS iPhone 7+
    While playing the NFC West Tournament, the First team (Rams) has only Arizona teams in it, while the second team (Arizona) has only Rams teams in it... seems like an accidental switch here...
    also, I have noticed that on occasion the energy does not reflect changes during tournaments... it will stay the same for two or three games and then jump to the correct value. This has been occurring for a few days.

    Great game guys! Thanks for all of your hard work!

    - Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

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    Gee31

    Hello FTB Team,

    First of all: Thank you so much for the game release on my birthday today. :)

    I already play NBA general manager for more than 3 years and now NFL Football Manager Game. Brilliant. :)

    But I have two problems:

    1st

    I can't see my in-game friend list.
    I added a few players on Facebook and connected my account to Facebook as usual.

    But I do not see anyone of them on my in-game friend list.
    So I can't send requests for energy or power-ups or unlocking tournaments.

    2nd

    I completed all 3 tasks to unlock the second block of tournaments, but it does not count for the task where I need to win a tournament of the first tournament level block again. 

    In case of the Facebook in-game friend list isn't working for me, that's the only possibility of unlocking new tournament levels. And it doesn't count. :(

    Please help me.

    Thank you in advance for your help. :)

    GM: Gee31
    ID: 1:3083058
    Fan Code: 1xjnsHQRTV
    Franchise: Baltimore Ravens
    Device: Samsung Galaxy S6 Android 7.0

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    Bryce Foutz

    Hello

    i did not receive my surprise player from the 2.99 special pack . I got everything else. It’s been 30 mins since I bought it. I also have not been able to complete the daily task of buy player from auction. I've bought multiple people and won multiple auctions, but nothing is completing it.

    Username- Bryce foutz

    Id # - 2:3073757

    fan code- 2x4egjrstA

    thank you for your quick response ,

    Bryce

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    FTB Team

    Hi @Kim Berggreen -- Apologies for the inconvenience. We've gone ahead and fixed that for you now. The 70 coins have also been added into your account.

    @Halen Rittel -- Have you tried going into the section FRANCHISE > FRIENDS? You should see the notification in there. Let us know if you don't see it.

    @배게만지는아이 -- We apologize for this inconvenience. We ran a process yesterday that should have recovered your account for you. Can you please confirm if you're now in the correct account or if you still need help recovering it?

    @Philip Babineaux -- Apologies for these inconveniences. We're going to check into this right away and see what may be happening. Regarding the energy, in what way does it change the value? Do you happen to have a screenshot where we can see such a difference?

    @Gee31 -- You're welcome! We're glad to hear that you're happy about the game! When you installed the game and connected your account to Facebook, did you give the app permissions to access your Facebook friend's list? If not, this could happen. We can help you unlink Facebook so that you can relink it and accept the permissions if you'd like. Please let us know!

    @Bryce Foutz -- We actually responded to your other message in the separate post. We've checked into this and it seems that the player you received for this pack was JARED VELDHEER. He's in your lineup from what we can see. Let us know if you need any additional assistance.

    The FTB Team

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    Gee31

    @Gee31 -- You're welcome! We're glad to hear that you're happy about the game! When you installed the game and connected your account to Facebook, did you give the app permissions to access your Facebook friend's list? If not, this could happen. We can help you unlink Facebook so that you can relink it and accept the permissions if you'd like. Please let us know!

    Hi FTB Team,

    thank you very much for the answer.
    If I remember correctly, I gave the app the permission to access my friend list.
    But I'm not 100% sure.
    It will be great, when you could unlink my Facebook account from the game as you mentioned.
    So I can relink the account again and give the game the permission it needs.

    When you unlink my Facebook account from the game, I won't lose my progress I already achieved, would I? 

    My first thought was, that my device is too old for the app with Android 7.0. ;)

    Thank you very much for your help. :)

    GM: Gee31
    ID: 1:3083058
    Fan Code: 1xjnsHQRTV
    Franchise: Baltimore Ravens
    Device: Samsung Galaxy S6 Android 7.0

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    Gee31

    Hi FTB TEAM again,

    I talked to a lot of other players and everyone has the same issue with the Facebook in-game friend list.
    Nobody can send or receive requests for energy or power-ups or tournaments.

    It seems to be a general issue.

    I checked into my Facebook account too, to find out if I forgot the permission to let the game have access to my friend list.
    In the app center it shows me that the game has the permission.
    Maybe you don't need to relink my Facebook account from the game.

    Please check if there's anything else the reason for this problem.

    Thank you for your help in advance. :)

    GM: Gee31
    ID: 1:3083058
    Fan Code: 1xjnsHQRTV
    Franchise: Baltimore Ravens
    Device: Samsung Galaxy S6 Android 7.0

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    Oğuzhan Oyun

    Hey i have a problem aboit ftb account and mail subscriptions

    I signed with my ftb acc but still cant claim my 70 coin and i m in mail list still cant take my 20 coin.

    Please fix that problem i m gonna get 70 + 20 coin.

    Best regarda
    Oğuzhan Oyun

    2.3002001 
    Fan cod : 2x4aerCFMV

    0
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    Thedoctorxyz

    1st

    I can't see my in-game friend list.
    I added a few players on Facebook and connected my account to Facebook as usual.

    But I do not see anyone of them on my in-game friend list.
    So I can't send requests for energy or power-ups or unlocking tournaments.

    i complete account ftb but I have not take 70 coins......

    In case of the Facebook in-game friend list isn't working for me, that's the only possibility of unlocking new tournament levels. And it doesn't count. :(

    Please help me.

    Thank you in advance for your help. :)

    GM: Thedoctorxyz
    ID: 1:3022100
    Fan Code: 1xbhnqGSVXk
    Franchise: Cleveland Brown
    Device: IPhone 7 Plus

    0

    0
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  • Avatar
    Greg Ward

    My issue: I was assigned a daily task of buying a player from the Auction. The reward is $400,00. I bought three players from the auction and the task still shows as incomplete. Today is my first day using the game.

    LeftEye
    2:3158389
    2x1689dkFW
    iOS - iPhone 6S plus

    0
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    Dennis Hebel jr

    My problem is game keeps crashing and freezes quite a bit starting back up . In game having glitches improve player , counter runs out and it stays frozen on zeros. Overall it’s running choppy.            Username- djh jr

    Id # - 1:3020293

    fan code- 1x8bchpHSZ

    Model -iPad Air 2

    thank you for your quick response ,

    dennis

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    Dale Hamm

    Titan's Ben Jones's C for center doesnt line up right. I began to wonder if it was a Muslim symbol.

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    Dale Hamm

    Just found, colts Eric Ebron's weight is backwards. Should be 253lbs/558kg.

    Correction it appears to be all players weights are backwards.

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    Greg Ward

    Also, when I finished the First part of the NFC South Tournament and the reward collect button appeared, I did not receive the 32 coins. Is that something that will appear later? I do not know if the 92 coins from the NFC North tournament posted but for sure the NFC south tournament coins did not post

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    FTB Team

    Hi @Gee31 -- We had made this change for you this morning, but it seems that the problem is still present. We're looking further into this and, as soon as it's resolved, we'll let you know. Apologies again for the inconvenience.

    @Oğuzhan Oyun -- Apologies for that inconvenience. We've gone ahead and fixed this for you and added the 90 coins into your account.

    @Thedoctorxyz -- We're currently aware of this issue and we're working to resolve it as soon as possible. As soon as it's resolved, we'll let you know. Apologies for the inconvenience.

    @Greg Ward -- Apologies for the inconvenience. We've resolved this for you now in your account. You should receive the reward the next time you log in. The 32 coins and 92 coins that you're referring to are actually Experience points, not coins. Those have been added correctly. The reward for the 5th tournament in the NFC North pack included 1 coin, 845000 cash, 92 XP and the power up. Please let us know if you have any other doubts.

    @Dennis Hebel jr -- We're sorry about this! Can you please let us know how long this has been going on for you? Has it been since we had the server issues or is this recent?

    @Dale Hamm -- Would you mind sending us a screenshot of the symbol you're referring to so we can check further into this and get any issue resolved as soon as possible? Regarding the players' weights, we're aware of the issue and we're working to resolve this as soon as possible. It's affecting all players at the moment.

    The FTB Team

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    Dale Hamm

    How do I post a screenshot?

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