PLANET UPDATES - Fantasy Manager Football + Editions

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    Philippe

    Two private messages recieved from FTB, showing that they didn’t give much bout our opinion:

    In regards to your message in the forum, we can understand that this may not be the best moment for you to move up to the next planet.

    Therefore, as an exception, we've taken note of your User ID and we will ensure that you do not get promoted to the Champions planet next week. Please note, however, that the requirement to move up to the Champions planet is to reach 1st division in the league.

    If you have any further questions, you can reply to us directly from this message.

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    Philippe

    So Brino, how was the meeting with the team?
    Based on the private mails i recieved and don t think they will change their decision.

    Can we conclude that your moderator role is to keep us calm until the storm has passed...

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    Fatiht7

    Hello .
    Yes , i received the same message. It is a joke . They think that the only problem is to move in this planet this week . So this week , they will not move us to planet Champions . Bravo !! Bravo FTB team !! You are super !!
    Stop to joke with us . On this new system , it is not a game for fun , entertainment... it is only money , money , money ... business
    Maybe it is better we find another Manager game serious .

    They do nothing interesting for users (players) in game . Nothing new .
    I am very disappointed

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    FTB Team

    Hi @Philippe and @Fatiht7,

    Please note that messages sent to you from the Support team in private are meant to be private. It mentions this in our Forum rules and also in the signature of the email.

    My role in the forum is to help you with questions, doubts or technical issues that you may have regarding the game, and also share the information about new features, new versions, your suggestions to the team, etc., however, it's important for you to keep in mind that I do not make the decisions in the company. I am sharing the information that is provided to me so that you can be aware of the latest news.

    Regarding the meeting with the team, it's been decided that the promotions will be done as we promised, however, if you do not want to move up to the next planet at this time, we have all agreed to make an exception and not promote you this coming week.

    However, once the requirements you have to move up to the Champions planet have been completed, you will move up accordingly.

    I will help you guys in the best way that I can, I just kindly ask for your patience in the meantime.

    - Brino

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    Rickbritton7

    Hey Brino. Thanks for the update. I play the Liverpool FM game do this doesn’t affect me... yet! I don’t think you have understood the users issues though. It’s not that they want to be held back from Champion planet, it’s that everyone has used all their coins and cash buying Master planet players thinking they wouldn’t have to do so ever again (or at least for a few years). Therefore whatever planet we are left in makes no difference to the fact we’ve used all our coins and cash that in some cases have been physically paid for in real money, and will become in effect useless - as obviously everyone wants/needs to be in the highest planet in order to try to be the best. By holding someone back a week or two actually is worse for them! You need to come up with a proper compensation plan, or as a few of us have suggested, just move someone on Master planet 27 to Champion level 27 automatically (for example), but for all people’s Master level players. If not, everyone’s comments previously still stand. Thanks

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    rui

    what is going to be the multiplier on this new champions planet? 1000?

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    lqpoe

    @Rickbritton7: Hi! I believe you lose your time like anyone else on this forum. Brino will always make the same copy-paste answer and avoid answering the real issues. And FTB will NEVER take into consideration customers feedbacks, as they have proven in ALL their games. Their only goal is to make more money and increase their profit, not to provide fun and pleasant games.
    By the way it’s really interesting to see that some answers from the users have been deleted in this topic, and that Brino complains about the private (and provokating) messages sent by FTB going public. It really shows how they try to contain the huge disapproval of the users.
    This “meeting decision” (more a joke really) was foreseen and I said they would say so in my first message. As I said, FTB doesn’t give a s... about its customers.
    Just take the only right decision in this: delete your FTB games.

    PS: Brino, as usual, I see you ignored my message and did not answer my point (which is also the one of many users). How about a compensation? Will you refund the stolen money?

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    FTB Team

    Hi @Rickbritton7,
    Yeah, I'm aware of that. At first I had understood it differently, but it was later brought to my attention that I had misunderstood it. The team is looking into a kind of reward for moving up to the next planet because of this, and it will be shown as soon as you're promoted.

    While you were not saying that you do not want to be promoted to the next planet, if you do not want to be promoted this week, please let me know ASAP (today) and we will make sure, as a 1-time exception, that you do not get promoted on Monday. However, if you complete the requirements to move up to the next planet, you will move up accordingly.


    @Iqpoe,

    I didn't delete any messages, and all of the messages that were written in here are showing. If I delete a message it's because it's either duplicated or SPAM. I also didn't complain about the private message, I was just informing that the messages that the Support team sends are meant to be between them.

    Also, you seem to think that my intention is to just give you all the same copy/paste response, which is not the case. I'm giving you the information that I have. If I don't have the information, it's only normal for me to say that I'll check with the team and let you know when I have more information.

    Yesterday, I informed you all about the decision made by the team. If I missed one of your questions, it was not intentional, and you know just like all the other users know that I try to reply to every message that comes in, however, of course, I can miss one at times.

    Regarding the compensation, the team is deciding this and it will be added into the game in time for when you move up to the next planet. I cannot give you this information at this time because I don't have it.

    @Rui,
    I'm confirming this with the team now and I'll let you know shortly.

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    RATATOSK

    Hello Brno
    First of all, thank you for answering all our questions.
    I wanted to know if the superleague of the "champion league" would be the same as the others? Because it seems to me complicated to compete with the other league if we can not keep our players for a long time and therefore make them go up levels.
    Thank you in advance for your answer.

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    Rickbritton7

    Thanks Brino. I’m only in the LFC game, so it doesn’t affect me yet. But I’ve been wasting coins thinking I didn’t need them anymore (eg 800 on 25extra energy points, which would never have been done otherwise). It is bound to filter down to my game at some point, so I hope you will give us the same considerations then also, presuming we decide to continue. Thanks

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    Philippe

    Welcom to the champions planet...
    Players you bought 2 months ago after upgrading to the last Master Planet has become crap again. Altough you spent 60days and a lot of coins to get them to level 60.
    Now you will spend a lot of coins and 60days to get the back to level 60 in this new (the last????) planet.
    After this 60days of unactivity of the player you will be able to take advantage of his value during 60 days. After this 60days his value will decrease again unless spending more cash.

    What a great game.
    Oh yes, just to be sure stupidity doesn’t strike once more: FTB this post is ment cynical

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    Swag Valance

    I really don't understand. There's a horror cycle now that every time I take months to build up my team to be competitive in the top division of my planet, my team is yanked and promoted into the next planet so it can start again at ground zero.

    And I never get to compete in the first, or even sometimes, second division and all the benefits that might come with that: winning bigger prizes, earning more coins, earning more cash. All of which are necessary before even entering a new planet. But instead I am moved up anyway and thrown in with the lions: the cash prices for new players in the planet are frequently 2x-4x normal, the coin prices for the same players are higher, and there's a level of cost inflation that's like living in Argentina.

    And here's why that's doubly a problem. Because the teams that are allowed to play in the first division for a while and earn a bit while they are there end up creating a bigger and bigger financial inequity versus teams like mine with each and every planet promotion. So now tournaments are a joke. The new points ranking is a joke. Because the game is designed to accelerate financial gaps between clubs even if both are pursuing the same strategies of player development, etc.

    And here I thought global financial inequity was bad. I honestly doubt I have much interest in me anymore of sliding further and further down while doing the same things as everyone else... just without all the entitlements and privileges that teams are granted by playing in top divisions before being promoted to the next planet and destroying the values of their players. And the new renewals is ... guess what? --- only going to exaggerate these inequities further.

    Basically, by auto-promoting third and second division teams straight into the next planet, you're just making cannon fodder out of us -- just so we can be fed to the lions: the teams you allow to develop and earn a little while in the planet's top divisions before planet promotion.

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    FTB Team

    @RATATOSK - In the Superleagues, you should only compete against the users in that planet, however, the entire ranking includes the users in all planets.

    @Rickbritton7 - We appreciate your concerns and we will take this into account.

    @philippe.dewever - If you have any questions you'd like us to answer, please let us know.

    @Swag Valance - We understand your concerns. Our intentions are always to ensure continuity in the game, not to make it worse in any way. We have shared these comments with our colleagues and we will review this for upcoming versions. Could you please also send us your User ID so that we can have it on record? Thank you.

    The FTB Team

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    Swag Valance

    @FTB Team - certainly. My ID is 1:297370

    Thanks

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    Fatiht7

    Hi , you try to make we leave this game ?
    You can write many time here but they will never take in consideration. It is FTB here . If it is something negative for us , yes he will do . but if it is something positive for players no .
    They repeate the same message but do nothing . And we are loser in all situations.
    It is sad , all can be better ... better game , better communication, better listening of customers needs , ...
    The mentality of this company is far from this . You can show that it is not like this ? Or you will be better now ? No ... only by words . Really sad for this game that had a big potential to grown .

    This week ... You blocked all my tournaments that I won . strange ? And one of my players level decreased from 39 to 14 .
    What I will play in game in this situation ??? You joke with me ?
    I wait from yesterday an answer but you don’t answered.
    I wrote a message in support but nobody fix this error . I am waiting...

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    lqpoe

    It is very sad to see always the same feedbacks from the users and always the same absence of answers from FTB. Believe me, I’ve played FTB games for several years, they will NEVER please their customers, take into consideration your comments or even correctly answer your issues and questions. You can write on this forum, in private messages or to the support, that won’t change anything. You’ll always receive the same bullshit answers as the ones you’ve seen on this topic or again recently sent by the “FTB Team” (which as you can notice replaced Brino lol). There has been hundreds and hundreds of user feedbacks, noticing bugs, issues, problems, unfairness etc... None of them has been addressed. Even when it was for bugs! Even after 2 years of waiting for a “review this for upcoming versions”. Nothing changed because they just don’t care. They are here to calm you down so that you continue playing in a hope of a change... change that will never come... and in the meantime continue stealing your money. The only thing FTB cares about is your money.
    Stop waisting your time and your money. And give the only feedback that FTB deserves: quit their games, rate poorly their apps on the store, and warn all potential users with bad reviews.

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    FTB Team

    @Swag Valance - Thank you for sending this to us.

    @Fatiht7 - Our intentions are never to make you leave the game. Of course, we would love for all of you to continue playing, and we understand that you aren't happy with the latest changes.

    We're always open to hearing your suggestions, which is why we have set up the section for "Suggestions" so that you can let us know what you would like to see added or removed from the game.

    Finally, we can see that we're already in touch with you on our Support platform as well. We will continue to help you there so that we can avoid the confusion of responding twice to the same issue. 


    @Iqpoe - Brino did everything he could to handle all of the messages you guys have brought to us. Please keep in mind that Brino could not resolve all issues. There are only certain issues that could be resolved by Brino and by the Support team, and all the rest depend on the development team. We are sharing your messages and the bugs reported with the development team each time, and they are not ignoring them. We are aware of everything that's going on and we will have everything resolved as soon as possible. 

    We're sorry that you're not happy with these replies, however, we cannot do more than we're already doing now. We kindly ask for your continued patience in the meantime.


    The FTB Team

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    Marco San

    @lqpoe

    precisely the way i felt. I used to enjoyed the game, then after start over once, start over twice, the third time i gave up.

    It's like playing a game that crashes unexpectedly after you've worked long and hard to reach that stage and you have to start all over. I doubt anyone would start over the 3rd time..

     

     

    @FTB Team

    What more can I say? I won't repeat myself (i've explained in details in my previous messages), only SHAME ON YOU.

    After giving you another chance I have re-deleted all my FTB games from my phone and iPad (1 team for each device), my girlfriend did the same (2 teams) and her son too. Who can be bothered to start over again without money and coins (after having it just spent it all in the previous planet)??

    As the other people have mentioned you have been very disrespectful to all your users. I have been following a few threads on this forum and I NEVER seen you doing anything about it. Nothing good at least.. People complain and what you do?

    1. ignore the complaints
    2. damage control on the forum to save your image
    3. strike again
    4. repeat

    I have never seen a service (any service in general) that decides to "improve their service" and then tells their customer "OK, we have decided to improve our service so from day X your subscription paid will become invalid and you'll have to purchase a new one if you want to use our services at all"

    We won't be playing any FTB games unless we get a full refund of all cash and coins that YOU TOOK AWAY from us. Or does it seem like a unreasonable request to you??

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    rui

    what is the multiplier in the Champions planet?

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    AdsPro Crew

    perdon pero como esta hoy la situacion, yo actualmente estoy en el Silver Planet, cuando logre ascender; asciendo a Gold Planet o Master Planet?

    Mi juego es el FCBarcelona FM

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    FTB Team

    Hi @Marco San - We're sorry to read these comments. As far as we can see, Brino has responded to all of your messages in the forum, however, there are many things that we cannot do in the Support department. Brino shared your comments with the team, however, the decisions are not made by him or by our department. In any case, we've gone ahead and shared your new comments with the team so that they can take them into account. We're, in no way, intending to be disrespectful to our users. In fact, although it may not seem that way, we to value our users and that will never stop. We do hope you can continue to give the game a chance, however, if you have already made the decision to stop playing, we respect your decision.

    @Rui - The multiplier on the Champions planet is x165

    @AdsPro Crew - Estanto en Silver Planet, subirás al planeta Máster cuando cumplas los requisitos.

    The FTB Team

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    Philippe

    Guys... I can’t follow anymore. When looking to teams of opponents I see Legend Players from Champions Planet with contract date (eg Ronaldinho) and without contract date (eg George Best or Gerd Miller)

    Can you elaborate on the purpose of end contract date for legend players. Will they all have a end date?

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    FTB Team

    Hi @Philippe -- All players on the Champions planet should have a contract date. If not, they are not on the Champions planet. Do you have any user name so we can look further into it to be 100% sure?

    The FTB Team

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    Marco San

    @FTB Team  Put yourself in my position: after spending hours/days/months playing the game (watching ads, videos, etc..) to earn the money and coins I bought all the best and expensive players (including a legend) I was forced to a new planet that had nothing new other than more expensive players. 

    It would take me months to start over again, (since i REALLY had spent all my money to make a good team, knowing that i would be in that planet for a while), I would have to buy every player again..

    I will be more than happy to CONTINUE playing my game, not to START OVER again. Give me back my team.

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    FTB Team

    @Marco San -- We understand, however, we cannot revert these actions in the game. We can assure you that we're looking to add new and more enjoyable features into the game for the upcoming versions.

    The FTB Team

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    Marco San

    @FTB Team  I had no doubt. As I have no doubt that your beloved customers will enjoy starting over again when you're ready to force them to enjoy these "enjoyable features". 

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    Eduardo Pleguezuelos Nieto

    He conseguido quedar tercero en la liga, ganar 500 partidos y ganar los torneos oro y me pone que tengo todos los objetivos para pasar al siguiente planeta pero sigo en el planeta Oro... ¿Qué más tengo que hacer para subir de planeta? Muchas gracias.

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