ENERGY RECHARGE CHANGE
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Hi everybody,
I wanted to send a general message to inform you that the videos to recharge energy are now only providing 50 points instead of a full recharge.
Although it never clearly specified how much energy you were going to receive in the beginning, I can understand that since it has always rewarded you with a full recharge, this new change has come as a bit of a surprise.
The important thing to keep in mind is that this is not an error, but rather a new uptdate to the reward given. You will just need to watch more videos now than before in order to fully recharge.
If you have any further questions, please let us know.
- Brino
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@Sean Lavish,
We're going to check into this and see what may be going on. Are you still having trouble with these videos giving that error?
@בן יהודה שרת,You can only watch 3 of those videos during a certain amount of time, normally 24 hours, hwoever, there can also be promotions that may shorten that waiting time. You can see how much time you have to wait for the next video in the section "Energy > Free Energy".
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Hi @Luca,
I've checked into your account and I can see that you've seen the max amount of videos that you can see in a period of 24 hours, and for that reason you're not able to watch more. Once the 24 hours run out, you'll be able to watch another video. Keep in mind that it's 24 hours for each video as well. If you click on "Energy" > "Free Energy" you should see a countdown to when you can watch the next video. Let me know if you have any further questions.
- Brino
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Hi Brino,
the problem is that when I try to recharge energy with free videos (following the 3 videos every 24 hours rule, of course) the video plays normally but then I see an error message (something like "Ooops, something went wrong! Try again later") and I get no energy recharge.
I tried it again last night and it gave me the error message and no recharge, then for 2 times this morning it worked perfectly.
So, I'll try again once the 24 hours period expired and I'll let you know.
BTW, there's no "Free Energy" counter in energy section :/
Thanks for answering
Luca
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Unfortunately i'm not able to post screenshots from my mobile, anyway when the video ends and i either click the X to close it or use the "Back" Arrow on my Phone, the dark skinned guy in dark gessato suit (The one that asks of you really want to close the game) pops up with the error message i posted above.
That's the same problem you are discussing with Angelo (i think) in the bugs thread
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