Connection not working

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    FTB Team

    Hi @Alessandro,

    Can you please send me your User ID so that I can check into your account for you?
    For all further technical issues, please send them to our "Bugs & Technical Issues" thread so we can keep everything organized.

    Thanks!
    -Brino

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    Alessandro Torretta

    Hi Brino,

    first of all thanks to guide my request to right section "Bugs & Technical Issues".

    To get my User ID I need to read it into its section in Fantasy Manager but, if connection doesn't work, I can't read and send my User ID to you!!!

    I can type my fan code: 1xQmeiXvVv. May it help you?

    Thanks

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    FTB Team

    Hi @Alessandro

    Your Fan Code is perfectly fine too! We foudn your account ID: 1:415831 and it seems the last time you were able to enter was on May 20th of this year, but you said it wasn't working since May 26th of last year. Can you please clarify that when you have a moment?

    Regarding the videos, the way these work is that they come from 3rd party companies that provide videos when they have marketing campaigns open in your country. If they don't have any open in your country in that moment, then you won't be able to see the videos, you would see a message saying "There are no videos available".

    If the issue is that the videos aren't loading, please let me know.

    - Brino

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    Alessandro Torretta

    Good morning Brino,

    yes it was a typing error: last time I was able to enter was on  May 20th! Sorry :)

    I'm a daily player and I'm very very sorry to be inable to play.

    Regarding the videos, I'll tell you when I can play again.

    Thanks for your support.

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    FTB Team

    Hi @Alessandro,

    I understand. Thanks for the confirmation. I'm also sorry to see you're unable to play.
    I'm going to create a Support ticket and we'll follow up to get more information from you there. You'll receive an email as soon as possible.

    - Brino

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    Alessandro Torretta

    Thank you very much, Brino.

    Have a nice day.

     

    Alessandro

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