The 2018 World Cup has arrived to Fantasy Manager Football

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    EAM

    Hi Brino,
    The WC Planet started yesterday and contrary to what I was expecting, my players didn t all convert on wc level. When wc was announced I understood that would be the case and after that I ve invested on 5 players: Ramos (72.924.000), Alisson (41.276.000), Sane (104.280.000), Stones (50.424.000) and Marcelo (165.424.000).
    I ve now realized that other users have had the same issue, therefore I would really appreciate if you could cancel those transfers and refund those amounts. In the meantime I ve already purchased Alisson and Stones again so feel free to adjust their levels. My user is ID: 1:142333 EAM
    Thanks

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    KenSyn Wan

    Hi Bruno,

    I am qualified in top 500 in world cup qualifier superleague, but I can't manage to claim the rewards on 9th June. But why now when I press for the rewards, it only shown "please, check your internet connection" ! My internet is fine, but the pre world cup is not working fine! I don't have logo of pre world cup, and I can't buy players from pre world cup as well!! Please fix this issues, I'm so nervous to buy more players to upgrade to further planet. Please help in this. Thanks so much!

    My id: 1:176906

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    Pradeepkm81

    Hi Bruno,

    I tooqualified in top 500 in world cup qualifier superleague, but I can't manage to claim the rewards on 9th June. But why now when I press for the rewards, it only shown "please, check your internet connection" ! My internet is fine too.. Seems I'm still doing the same as before in Gold.. can you let me know what going on?

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    Jhakalova

    Hi Brino
    I playing Liverpool FFM and I qualified as well but nothing happen I’m still in platinum planet
    Can you check my account please
    ID: 1:100342

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    Sbaldomar

    yo juego real madrid fantasy manager y sigo estando y viendo solamente el platinum planet, hay que hacer alguna actualizacion o algo asi?

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    ymklchor

    Hi Brino, I have same problem as Jhakalova. My ID 1:458808. Pls help.

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    yousef fc

    hi brino 

    I complete all 3 requirements and qualified the world cup planet and I received a congratulatory message on the planets but not started for me and I'm still on a silver planet.please chek mu id and resolve this problem fast

    my id: 2:8114532

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    FTB Team

    Hi @Everybody,

    Apologies for the issue with the World Cup planet. Everyone who fulfilled the requirements to move up to the World Cup planet should now be there.

    If you still haven't been promoted, please let me know.

    - Brino

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    Eder Guilherme

    O x múltiplador do planeta master será x95 como é o da copa? Se não, qual é o?
    Terá outros planetas depois do master?

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    FTB Team

    Hola, @Eder:

    Correcto, en el juego Fantasy Manager Football 2018 el multiplicador del planeta Máster y World Cup es x95.

    En los demás juegos, el multiplicador del planeta Máster será x55.

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    EAM

    Hi Brino,
    I think you've skipped my post from 2 days ago.
    Could you please check it out.
    Thanks

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    Fatiht7

    Hi Brino ,
    You don’t answered my message . You can answer my questions, please ?

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    FTB Team

    Hi @Fatiht7,
    I apologize for missing your message. There was an issue with the World Cup promotions and some users were promoted earlier and some were promoted later. We're trying to find out what happened, but the issue has since been resolved since you should now have been promoted to the World Cup planet.

    If you send me your User ID, I can add the reward for this inconvenience to compensate for the tournament rewards you were unable to collect.
    When the World Cup planet closes, and you move to the next planet, you will have the new tournaments as usual whenever you move to another planet.

    We made changes to some players' positions because they were incorrect in the game. We want to ensure that the game is as realistic as possible, even though we have to keep in mind that it's a game. We currently do not have any other changes planned unless we find any other players' positions are incorrect. We're taking advantage now since the season is finished.

    I understand your concerns, and we're working to ensure that everything is as correct as possible as soon as possible.

    @EAM,
    I apologize, it's possible that I wanted to get the general message about the World Cup planet promotion posted and with all of the issues, I got sidetracked and forgot to get back to everyone here. That was not my intention and I apologize again for that.
    Keep in mind that, just like when you move up to any new planet, only 1 player is rewarded on the new planet, so you would only have 1 World Cup player unless you sign more. In order for your players to have the World Cup value, you have to sign them while you're on the World Cup planet. This isn't any different from the other planets. Let me know if you have any further questions.

    @KenSyn Wan, @Jhakalova, @Sbaldomar, @ymklchor, @yousef fc and @Pradeepkm81,
    This issue has been resolved. We apologize for the inconvenience and I apologize for the delay in getting back to you.

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    EAM

    Thank you for your reply Brino.
    I'm aware that every time we move planets we are only given one new player from that planet. However, I understood that this time all,after the wc, all our players would move to the new planet as well. It under that assumption that I purchased those 5 players (precisely after the announcement of the new wc planet).
    The same happenned with other users.
    "Hi Brino,

    I just bought Pele and Salah in Platinum Planet after understanding from you earlier that all players in my roster will move up to Diamond Level after World Cup planet closes on 22 Jul. However, based on your latest reply to fatiht7, both will remain as platinum players when I move into diamond planet. If this was explained earlier, I wouldn’t have bought them now as I would wait to buy them at World Cup planet only. Could you pls reverse my purchase of Salah and Pele and refund my hard earned coins and cash pls?

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    Brino
    22 days ago
    Hi @ymklchor,

    I understand and apologize for that misunderstanding on my end. We're working to ensure that the communication is more clear from now on to avoid this kind of confusion.

    Can you please send me your User ID and I'll help you with this?

    - Brino"
    If I had known this previously I wouldn t have invested so much on those 5 players, especially since I already had qualified to the master planet (through the normal path and not automatically)

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    Rickbritton7

    Hi Brino, no legend players have been able to be purchased with coins in the Buy Now section for the last 2 days. Is there a reason for this? Is this the same for all users? Many thanks

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    Fatiht7

    Hi Brino ,
    Another question : What will be the points system in World Cup matchs ? it will be x2 like in Champions League's match or x1,5  or normal match  x1 ? 
    And everyday at 12:00 you will update players value ?
    * You can add more countries in Club Store ? and more club teams ? I know that you don't have all licences but you can do something similar .
     
    About my precious message 
    I know that World Cup planet will be not easy and with many teams stronger than me .
    So, before World Cup planet , I prepared all tournaments just I waited the evening to play the last match for each tournament and collect the money and the power ups . So I wanted collect my rewards of 5 tournaments England (MCity to Manchester) , 5 tournaments America , 5 tournaments Europe , 5 tournaments World Cup.
    ID 2:5078939

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    Torninho

    When will the player points be updated to reflect World Cup games?

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    FTB Team

    Hey, @EAM,
    Yes, after the World Cup planet, your World Cup players are moved to the Master planet and not merged, but if you buy a player on the World Cup planet for the first time, the merge is the same as any other planet. Maybe I didn't explain myself correctly in my last message. Do you know what I mean?

    @Rickbritton7,
    It's possible that you have the legend players that were available during the weekend. In those cases, you won't see legend players available. Can you please send me your User ID so that I can check into this for you?

    @Fatiht7,
    In the World Cup competition, the players will have x2 points like in the Champions. The values update at the same time as usual, at 12:00 (CET) from Monday - Friday.
    The clubs in the Club Shop are the ones that we have contracts with or the ones participating in the World Cup. If we don't have a license with the team, we cannot add them in the Club Shop.
    Regarding the tournaments, I understand there was an error and the many users were promoted too early to the World Cup planet, causing this inconvenience. Therefore, I've added a reward of cash and coins into your account to compensate for that.

    @Torninho,
    Player points should update today for the ones who participated over the weekend. Let me know if you have any further questions.

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    EAM

    Hi Brino,
    I've understood everything. What I ve been trying to explain is that I ve had the exact same issue as ymklchor. It was under that assumption that I bought those 5 players (which cost me time and a lot of money) that are now worthless. I ve been playing this game for some years and as you now this is not the first time that the rules are made differently (e.g players getting promoted to next planet regardless of finishing 1st in division 1 and beating 1500 opponents).
    Basically what I want is simply to have the cash spent on the 5 players I mentioned returned because I only bought them based os the information that they would all become master planet level after the wc.
    Tks.

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    Eder Guilherme

    Good afternoon, Brino,

    I would like to make some complaints about the game, we have a group on WhatsApp about the game, several friends and we are all having the same problems, they are:
    1 - Auctions locking too much, I try to give the bids and it says that already has another technician who has already made a bigger bid, and in the end it leaves at the starting price
    2 - daily recharging videos giving only 50 instead of completing everything that in my case is 227, 227 because I have purchased through my spending coins, before giving 3 full refills, now the first 50 or 100, the other two fail and they give nothing
    3 - daily videos of coins taking forever to load and sometimes the videos on a black screen and nothing appears, having to restart the game
    4 - yesterday appeared a currency recharge implying a bonus of 10,000 coins, and in the end video hangs and we get nothing

    Well, Brino, all these problems are appearing for all users in our group, if you can fix all the problems, thank you

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    Ticoti

    De repente estamos en la jornada 3 cuando hace una hora aún estábamos en "pretemporada" y sin fecha de comienzo (2 partidos que no hemos podido preparar)....en el juego FM no ha habido ascensos, los equipos que quedaron 1 y 2 siguen en la misma liga.....para llevar no sé, un mes? preparando esto del Planeta World Cup os ha quedado bastante chapuza todo, no?

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    FTB Team

    Hey @EAM,
    Can you please send me your User ID so that I can check your account? Thanks!

    @Eder,
    I've replied to your comments below:
    1. The issue with the auctions should be resolved already. It was an issue with some of the prices that were causing some errors to occur.
    2. This is not a bug. We have different promotions throughout the game and, while the previous promotion was a full recharge, this one is for 50 points for each video.
    3. We'll check into this and see what may be happening.
    4. There should only be a bonus of 10,000 cash, not coins. Can you please confirm when you can? Did you receive an error message after watching the video?

    @Ticoti,
    Entiendo que hemos tenido algunos errores en las ligas y en el planeta mundial y estamos trabajando para solucionarlos todos lo antes posible. Gracias.

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    EAM

    Hi Brino,
    Thanks for your reply.
    My user is ID: 1:142333

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    FTB Team

    Hi @EAM,

    Which players are you referring to?

    - Brino

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    EAM

    5 players: Ramos (72.924.000), Alisson (41.276.000), Sane (104.280.000), Stones (50.424.000) and Marcelo (165.424.000).
    In the meantime I ve already purchased Alisson and Stones again so feel free to adjust their levels.
    Thanks

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    FTB Team

    Hi @EAM,

    The thing is that I informed you all about this over a month ago, and I can see that you purchased these players 10 days ago. You didn't see my messages before then? 

    - Brino

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    EAM

    Hi Brino,
    No, I didn t see your message before, otherwise I wouldn t have bought those players on the eve of the wc and when I was already qualified do master planet through the regular way... I came to this forum precisely 1 day after the wc planet started and after realizing that the players wouldn te be upgraded.
    There would be no logic in spending so much money on players just to then buy the wc version of them and "speed" them up to level 6...
    This is starting to be a let down constantly changing rules (I went to qualify for master planet by winning division 1 of diamond planet and by buying players for real money and upgrading them only for ftb to rule that any guy who participates in wc planet will move to the next planet for free...).if these continues like this I ll just move on to some other game.
    Tks

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    kcfc

    Hey Brino,

    I've recently downloaded the FMF 2018, and managed to qualify for the World Cup planet(since you've extended the qualification period until 24 June). After I've won the Manchester tournament I've got a verification that I've qualified for the World Cup planet, but in game nothing actually changed. Can you please take a look?

     

    ID 1:8424702

    FC 1x7etuJSVW

    game Fantasy Manager Football 2018

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    FTB Team

    Hi @kcfc,

    I can confirm that you've completed the requirement and you've qualified for the World Cup planet. Keep in mind that the planet promotions are never done during the week. They can only be done during the weekends, usually on Sundays, after the leagues have ended and finished processing. Keeping that in mind, you'd move up to the World Cup planet, this Sunday.


    @EAM,

    Thanks for your confirmation. I've created a ticket for your case so we can handle this more comfortably in our Support platform. You'll receive an email shortly.

    - Brino

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    Eder Guilherme

    Os vídeos de moedas sumiram, não vai ter mais?

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