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    FTB Team
    29/11/2016 11:39:06 (Brino)







    Hello brino,
    i've been playing for almost two and a half years but i have the some problem with the other now. I made a bid for neymar in bronze planner, I had almost 342,000,000 cash and my last bid was 72,800,000. But when bid exceeded my cash wasn't back and if i bid again its says "you're already negotiation". i didnt get back my cash untill auction expires. Please give my cash back or give me neymar for this problem..
    thanks brino..

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: wed, Okt 26 Approx 11.00 am bangkok Standard Time


    Hey ronald kristian,
    I apologize for the inconvenience. I've checked into your account and can confirm you did win the bid, therefore I've added Neymar (Bronze) at the corresponding level.
    -Brino


    It's OK.
    Thanks brino for neymar on my team now.


    You're welcome!
    -Brino


    hai brino..
    my last cash is 33.296.280. i buy a handful of cash 17m but my cash isn't increase until now. please check your system because my money was already taken and please give me my cash 17m immediatelly.
    thanks brino.

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: tuesday, nov 29 Approx 03.30 am bangkok Standard Time


    Hi Ronald,
    I just checked into your account and can see that you received 17,000,000 cash this morning at 03:35:18 hours.
    Can you please let me know if you're referring to a different purchase? If so, please send me the GPA.XXXX-XXXX-XXXX-XXXX reference number that Google sent you after the purchase was made so I can check further into it.
    -Brino
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    FTB Team
    29/11/2016 11:39:43 (Brino)




    Brino,

    When will you release the silver planet??? Whats happening with Ftb??? Are you kidding with your costumers??

    I have a bug too.
    Always after I watch the video "Recharge Free" appear the message "Sorry, try later" and my energy doesn't recover. Could you fix it, please??


    Hi Domeni,
    We're working to have the Silver Planet available as soon as possible. It should be in one of the next versions we release.
    Can you please remind me what your User ID is so I can check into that Energy video issue?
    Thanks!
    -Brino


    Brino,
    The videos is ok now.
    About the planet you need to release a silver and gold planet togheter, because will be bizarre to have the same problem with the gold planet.


    Hi Domeni,
    We're trying to get the Silver out - the Gold shouldn't be an issue afterwards but we need to first get Silver out.
    ;)
    -Brino
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    FTB Team
    30/11/2016 23:23:15 (5ven3)

    I've been playing fc porto fantasy Manger for the past 2-3 weeks and I've finished first every week but today I realized I'm still in the 3rd division of the bronze league. Technically,if I finish within the top 3 this week,I should qualify for the silver league if and when it's available. The first player I upgraded to bronze was about 18 days ago so that's about the time I've been playing under the new update.

    Is this a bug or is the Porto game supposed to only have 1 division of the bronze league?

    Thanks...
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    FTB Team
    01/12/2016 15:53:39 (Brino)


    I've been playing fc porto fantasy Manger for the past 2-3 weeks and I've finished first every week but today I realized I'm still in the 3rd division of the bronze league. Technically,if I finish within the top 3 this week,I should qualify for the silver league if and when it's available. The first player I upgraded to bronze was about 18 days ago so that's about the time I've been playing under the new update.

    Is this a bug or is the Porto game supposed to only have 1 division of the bronze league?

    Thanks...


    Hey 5ven3,
    I've just checked into your account and it seems that last week you played in 4th division, so this week should be 3rd, is that not what has been showing for you?
    Do you have any screenshots from last week by any chance?
    -Brino
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    FTB Team
    01/12/2016 16:56:35 (5ven3)



    I've been playing fc porto fantasy Manger for the past 2-3 weeks and I've finished first every week but today I realized I'm still in the 3rd division of the bronze league. Technically,if I finish within the top 3 this week,I should qualify for the silver league if and when it's available. The first player I upgraded to bronze was about 18 days ago so that's about the time I've been playing under the new update.

    Is this a bug or is the Porto game supposed to only have 1 division of the bronze league?

    Thanks...


    Hey 5ven3,
    I've just checked into your account and it seems that last week you played in 4th division, so this week should be 3rd, is that not what has been showing for you?
    Do you have any screenshots from last week by any chance?
    -Brino


    It does show me being in the 3rd division but I thought we started off in the 3rd division and not in the 4th.My apologies. Thank you for taking the time to look at this.
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    FTB Team
    02/12/2016 06:44:13 (NoLegendYet)

    I just noticed (by viewing my history of challanges) that managers who have challanged me got up to 300.000 cash from my budget but i just get up to 90.000 when I play against other managers... why?!
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    FTB Team
    02/12/2016 11:53:45 (Brino)




    I've been playing fc porto fantasy Manger for the past 2-3 weeks and I've finished first every week but today I realized I'm still in the 3rd division of the bronze league. Technically,if I finish within the top 3 this week,I should qualify for the silver league if and when it's available. The first player I upgraded to bronze was about 18 days ago so that's about the time I've been playing under the new update.

    Is this a bug or is the Porto game supposed to only have 1 division of the bronze league?

    Thanks...


    Hey 5ven3,
    I've just checked into your account and it seems that last week you played in 4th division, so this week should be 3rd, is that not what has been showing for you?
    Do you have any screenshots from last week by any chance?
    -Brino


    It does show me being in the 3rd division but I thought we started off in the 3rd division and not in the 4th.My apologies. Thank you for taking the time to look at this.


    Hey 5ven3,
    You're welcome! In each planet you begin the new league in 5th Division, in your case, you won both 5th and 4th.
    Let me know if you have any further questions ;)
    -Brino
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    FTB Team
    02/12/2016 11:54:33 (Brino)


    I just noticed (by viewing my history of challanges) that managers who have challanged me got up to 300.000 cash from my budget but i just get up to 90.000 when I play against other managers... why?!


    Hey NoLegendYet,
    The amount of cash that you receive or lose depends on the amount of cash you or your opponent has outside of the bank.
    Can you send me your User ID so I can check further into it for you in your account?
    -Brino
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    FTB Team
    02/12/2016 14:14:43 (NoLegendYet)

    My Manager Name is NoLegendYet
    My ID: 148283
    I never had more than 30.000.000 outside of the bank
    I've challenged managers with much more money outside their bank but never earned more than 90.000 cash
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    FTB Team
    05/12/2016 10:27:11 (Brino)


    My Manager Name is NoLegendYet
    My ID: 148283
    I never had more than 30.000.000 outside of the bank
    I've challenged managers with much more money outside their bank but never earned more than 90.000 cash


    Thanks, NoLegendYet,
    I've just checked into your account but can't see any loss of cash in your account.
    Can you please let me know when exactly you saw the loss in your account?
    -Brino
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    FTB Team
    07/12/2016 12:20:33 (Mike68)

    Buongiorno. So che ci sono vari problemi da risolvere prima ma vorrei chiedere ci sarà mai l'applicazione anche per Apple Watch? Grazie in anticipo
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    FTB Team
    07/12/2016 15:30:43 (Brino)


    Buongiorno. So che ci sono vari problemi da risolvere prima ma vorrei chiedere ci sarà mai l'applicazione anche per Apple Watch? Grazie in anticipo


    Ciao Mike68,
    In questo momento non abbiamo pensato a fare un'app per Apple Watch, però invierò il tuo suggerimento al team.
    -Brino
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    FTB Team
    08/12/2016 09:27:38 (NoLegendYet)



    My Manager Name is NoLegendYet
    My ID: 148283
    I never had more than 30.000.000 outside of the bank
    I've challenged managers with much more money outside their bank but never earned more than 90.000 cash


    Thanks, NoLegendYet,
    I've just checked into your account but can't see any loss of cash in your account.
    Can you please let me know when exactly you saw the loss in your account?


    -Brino


    I lost 300.000 cash two times 8 hours ago with just 7.000.000 cash outside of my bank account.
    Now i ve played against a guy with more than 20.000.000 cash. I won and got 90.000 cash...

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    FTB Team
    08/12/2016 22:46:15 (NoLegendYet)

    Ok... now i've lost nearly 2.000.000 cash because a manager challenged me seven times.
    The rules say you can earn at most 110.000 ... depending on my account. So please tell me why I'm loosing my cash though i only have 5.000.000 outside my of my bank account. It is annoying ... have i misunderstood the rules?? ???
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    FTB Team
    09/12/2016 11:01:14 (Brino)


    Ok... now i've lost nearly 2.000.000 cash because a manager challenged me seven times.
    The rules say you can earn at most 110.000 ... depending on my account. So please tell me why I'm loosing my cash though i only have 5.000.000 outside my of my bank account. It is annoying ... have i misunderstood the rules?? ???


    Apologies for any confusion. In the Help text it says you can earn a maximum of 110,000 cash, but if you lose, you can lose a maximum of 300,000 cash. I checked into your account and can see you did lose those games and that's why you lost the cash.

    Please let me know if you have any further questions.

    -Brino
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    FTB Team
    11/12/2016 16:56:56 (Domeni)

    WHEN WILL YOU RELEASE THE SILVER PLANET?? The season will finish and nothing about the others planets!!
    You need to decrease the time to improve players, because we are  almost in the half of season and i don't have all my bronze players level 60
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    FTB Team
    11/12/2016 17:23:59 (Peckcolu)

    When will Dortmund game be updated ? And will any others get updated? Or are they near end of contract?
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    FTB Team
    12/12/2016 08:08:38 (Brino)


    WHEN WILL YOU RELEASE THE SILVER PLANET?? The season will finish and nothing about the others planets!!
    You need to decrease the time to improve players, because we are  almost in the half of season and i don't have all my bronze players level 60


    Hi Domeni,
    We're working to have the Silver planet available by next week, but I can't promise exact dates.
    I'll also send your request to the team but I can't guarantee it will be done right away, or for this season.
    Let me know if you have further questions.
    -Brino
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    FTB Team
    12/12/2016 08:09:54 (Brino)


    When will Dortmund game be updated ? And will any others get updated? Or are they near end of contract?


    Hey Peckcolu,
    The new versions of the remaining games should be released soon. Please keep in mind that the release of the versions doesn't just depend on us. We also rely on the Clubs' approval, as well as Apple's before we can release the new versions.
    We'll have them released as soon as possible.
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    12/12/2016 16:16:50 (lul)

    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.
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    FTB Team
    13/12/2016 11:19:00 (Brino)


    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino
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    FTB Team
    14/12/2016 10:18:52 (lul)



    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino

    Do you know if the players who will finish 9th and 10th will be relegated in the second division ?
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    FTB Team
    14/12/2016 15:47:12 (Domeni)

    Brino,

    The gold planet will be ready togheter with silver??
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    FTB Team
    16/12/2016 10:13:09 (Brino)




    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino

    Do you know if the players who will finish 9th and 10th will be relegated in the second division ?


    Hi lul,
    Yes, the 9th and 10th place should be moved down to the previous division.
    -Brino
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    FTB Team
    16/12/2016 10:13:41 (Brino)


    Brino,

    The gold planet will be ready togheter with silver??


    Hi Domeni,
    For now we're working to release the Silver planet. When we have more information about the Gold planet I'll let you know.
    -Brino
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    FTB Team
    16/12/2016 12:11:33 (lul)





    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino

    Do you know if the players who will finish 9th and 10th will be relegated in the second division ?


    Hi lul,
    Yes, the 9th and 10th place should be moved down to the previous division.
    -Brino

    It's very unfair to go in the first division, to play against a few/several opponents who had to go in the silver planet and to move down in the second division.
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    FTB Team
    16/12/2016 16:57:15 (Buzzt)

    Hey.  I got a problem. Sorry for my english at first!!

    Before the update came I were playing over years in the first league and had all tournaments free to play.
    After the update  I have to play all tournaments from the beginning.. I am playing in the 5th league now.. and i got a Player "lewandowski" in bronce at level 15. before the update he had level 60. I had him already.
    Why am I so bad now, and before the update I wear a leading team. Why am I in the 5th league und why do I have to play all tournaments again now?
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    FTB Team
    19/12/2016 10:48:31 (Brino)


    Hey.  I got a problem. Sorry for my english at first!!

    Before the update came I were playing over years in the first league and had all tournaments free to play.
    After the update  I have to play all tournaments from the beginning.. I am playing in the 5th league now.. and i got a Player "lewandowski" in bronce at level 15. before the update he had level 60. I had him already.
    Why am I so bad now, and before the update I wear a leading team. Why am I in the 5th league und why do I have to play all tournaments again now?


    Hi Buzzt,
    Here you can find information explaining how this new version works in our blog here: https://goo.gl/MxLNDg.
    Now with the planets, to continue improving your players, it's necessary to sign their bronze version first. You won't need to have an extra slot if you are signing the bronze version of a player you already have.
    The tournaments restart with a new level of difficulty according to the planet you're on, and the same with the league - you'll begin in the lowest division and work your way up again.
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    19/12/2016 10:50:25 (Brino)






    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino

    Do you know if the players who will finish 9th and 10th will be relegated in the second division ?


    Hi lul,
    Yes, the 9th and 10th place should be moved down to the previous division.
    -Brino

    It's very unfair to go in the first division, to play against a few/several opponents who had to go in the silver planet and to move down in the second division.


    Hi lul,
    It's not taking into account which opponents are going to rise to the Silver planet, but rather the final position you finish in. That's why - if you finish in last place, you're moved down to the previous division.
    Let me know if you have any further questions.
    -Brino.
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    FTB Team
    19/12/2016 12:03:03 (lul)







    I am in the first division on the bronze planet and I think a few/several opponents finished in the 3 first places and can go to the silver planet but as it isn't available, they stay and it's unfair for the others players. When the silver planet will be available, I think there will be less of players in the first division.


    Hi lul,
    I understand you and unfortunately it's not something I have control over. I've been doing the best I can to get more information for you and the best I can give you right now is that we're working to have the Silver planet available in Fantasy Manager Football 2017 for next week. I cannot yet confirm about the other games at this time.
    We will have it ready as soon as possible.
    Thanks in advance for your continued patience in the meantime.
    -Brino

    Do you know if the players who will finish 9th and 10th will be relegated in the second division ?


    Hi lul,
    Yes, the 9th and 10th place should be moved down to the previous division.
    -Brino

    It's very unfair to go in the first division, to play against a few/several opponents who had to go in the silver planet and to move down in the second division.


    Hi lul,
    It's not taking into account which opponents are going to rise to the Silver planet, but rather the final position you finish in. That's why - if you finish in last place, you're moved down to the previous division.
    Let me know if you have any further questions.
    -Brino.

    I am disappointed to have played against a few/several opponents who stayed in the first division because the silver planet wasn't available. The players who promote in the first division this week will not this disadvantage.
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