General Questions

Pinned

Comments

926 comments

  • Avatar
    FTB Team
    20/10/2016 11:12:07 (PedroLuis)

    ¿Se sabe algo de cuando se podrá subir al planeta plata?, gane la primera división hace un mes y sigo en planeta bronce, entonces se dijo que no había bastantes usuarios, pero que se subiría automáticamente cuando se activara.
  • Avatar
    FTB Team
    20/10/2016 07:25:31 (Ginocoloog)

    is there any reason why the following power-ups never has been offered as daily bonus or job bonus?
    - Captain Arm's band
    - Chilena
    - The Winning Goal
  • Avatar
    FTB Team
    20/10/2016 20:36:23 (Kelderkold)

    About the turnament played each 8 hours, how is the winner found,
    If 2 teams have the same points? Is it first the games againt each other or is it the total goal difference?
  • Avatar
    FTB Team
    21/10/2016 10:14:41 (Brino)


    http://







    good point as well... please let us know of some of the exciting things that your team is working on to improve the game.

    I like to see more reload energy videos instead of 3 per day and also more coins and 250+/750+ powerups offered within jobs.


    Hey zitianjiang,
    The -5004 error should be resolved now - can you please confirm?
    Regarding the next games to be updated, unfortunately I don't have the specific order but our team is working on updating the current games we have to the new version as soon as possible.
    Let me know if you have any further questions.
    -Brino


    Resolved.  thank you.

    -followup question:  I was waiting for the ratings to be updated with UEFA worldcup matches.  When will then be updated? Will it be before the resume of league matches or did you guys skip out on the update all together?


    Hey zitianjiang,
    Those matches aren't taken into account. To find more info about which games are taken into account, please see "More - Help (Section 1.3)".
    -Brino


    any reason that the international break was skipped this time versus previous occasions? thank you again.


    Hey zitianjiang,
    Can you please give me a specific match so I can check into it with the team?
    -Brino


    Hi Brino, for example, the matches during Euros 2016. POR-FRA etc.  the players were updated. 

    Another question: when I was promoted from div5 to div 4 in the bronze planet, I noticed that I was awarded a free upgrade for one of my green planet players.  I did not get that upgrade player after this weeks league matches where I was promoted to the div3.  Please advice.


    Hi zitianjiang,

    You don't receive a new player in each division in the league, it's whenever you upgrade to the next planet you receive a player that you already have, but from your new planet.

    Regarding the matches, we're not aware of any point changes for those players in that match POR-FRA. We didn't make any point updates for that match, so we're not sure what could have happened. Those matches don't get taken into account for the player updates in general.

    Let me know if you have any further questions,

    -Brino


    Hi Brino, thank you for the clarification on the upgrading.

    I have a screenshot showing Ronaldo's profile and score changes.  I know it says NULL now but i remember the score changed for all those the Euro players.

    How do I attach the image on the forum?


    Hi zitianjiang,
    It's easier if you send us a message and attach the image from our support platform in https://fromthebench.zendesk.com/hc/en-us. If you send it to us from within the game, in "More - Support" we will have more information about your account and device in case of technical issues.
    -Brino
  • Avatar
    FTB Team
    21/10/2016 10:17:40 (Brino)


    is there any reason why the following power-ups never has been offered as daily bonus or job bonus?
    - Captain Arm's band
    - Chilena
    - The Winning Goal


    Hi Ginocoloog,
    Those are power ups that get unlocked after reaching a certain level. They're mostly exclusive power ups, and the ones rewarded in the jobs and daily bonus are the basic ones that are available from the very beginning in the power ups store.
    -Brino
  • Avatar
    FTB Team
    21/10/2016 10:19:05 (Brino)


    ¿Se sabe algo de cuando se podrá subir al planeta plata?, gane la primera división hace un mes y sigo en planeta bronce, entonces se dijo que no había bastantes usuarios, pero que se subiría automáticamente cuando se activara.


    Hola, PedroLuis:
    Aún no está listo el planeta pero en cuanto tenga esta información os informaré a todos. Digo que no tengo la respuesta yo pero ni los programadores pueden confirmar esta información aún. No estoy intentando esconder información.
    Si tienes más preguntas me lo dices.
    -Brino
  • Avatar
    FTB Team
    21/10/2016 10:20:21 (Brino)


    About the turnament played each 8 hours, how is the winner found,
    If 2 teams have the same points? Is it first the games againt each other or is it the total goal difference?


    Hey Kelderkold,
    You're referring to the weekly league, right? If that's the case, the winner is usually the one who has more points, however if they're tied in points, it's the one who has more Goals in favor
    Let me know if you have any further questions.
    -Brino
  • Avatar
    FTB Team
    21/10/2016 10:52:58 (Kelderkold)

    Just wanted to know, so i cant win this weeks league since my goal diff is poor.

    But that is not like in real life, in spain if two team are at the same point then it is first matches between thoose two counting.

    So no need to use my best players in the last game, i can keep them improving.
  • Avatar
    FTB Team
    21/10/2016 13:12:44 (Ca$hno)


    Just wanted to know, so i cant win this weeks league since my goal diff is poor.

    But that is not like in real life, in spain if two team are at the same point then it is first matches between thoose two counting.

    So no need to use my best players in the last game, i can keep them improving.


    Yes, in Spain (and I think Italy), the league would be won on head-to-head meetings between the two teams but in England and Germany it goes by goal difference across the course of the season - so it's just like real life.
  • Avatar
    FTB Team
    24/10/2016 01:19:24 (Mr Nerv)





    Howdy! I see there's an update for RM '16, is this gonna wipeout all of the special tournaments? I have a lot of those at final stage games, so have a fair few coins and cash in hand, but obviously I can't collect them without updating, any advice for me?


    Hi Mr Nerv,
    If you're promoted to the bronze planet then yes, the tournaments are new, from the new bronze planet.
    Let me know if you have any other questions.
    -Brino


    So, can I be placed in a green planet position where my game stays intact and I can collect everything before moving up? My team should be decent enough to instantly progress, but I'm not gonna update until I can at least try to solve that issue.

    Thanks Brino!


    Hey Mr Nerv,
    When you say "So I can collect everything" - are you referring to something in particular? Regarding being placed in the green planet position, the change is automatic as soon as you update and access the new version. If you completed the requirements to rise to the Bronze planet, your account will automatically rise to that planet. At this time it's not possible to place specific users in specific planets.
    Please let me know about the previous question and I'll help you out as best as possible.
    -Brino


    As mentioned, as the old version of this game stood, all the special tournaments were there such as St Patrick's Day, What a Weekend, as well as the Copa America and Euro 2016, and these were played u until the final game of most sections of these tournaments.
    So, if I had known an update was due, I would have played and collected the many, many millions and a very decent amount of coins that were just one game away in many cases. I think there should have been some notice given about the update, and the league closed as it seemed I may have won the last league I participated in, but I now think where the top 2 players made the early switch meaning the mid-level guys beat them, it was a false hope as the game was cut off midway through the league.

    Admittedly, I could be on a month holiday fighting bears (not really of course!) and sleeping in a log cabin in some mountains, totally unaware of the update to RM '16, and having the amount of money in it - it may all be gone if I am in the new game at all. I'd expect that being in the 1st division for all but one week for over a year, bronze planet level is possibly a good guess, therefore wiping out all of these prizes I'd hoped to have collected...

    Hopefully you get the point I'm talking about, let me know what the current situation is, and you also have a pm regarding FM '17.

    Thanks Brino!
  • Avatar
    FTB Team
    24/10/2016 10:47:37 (Brino)






    Howdy! I see there's an update for RM '16, is this gonna wipeout all of the special tournaments? I have a lot of those at final stage games, so have a fair few coins and cash in hand, but obviously I can't collect them without updating, any advice for me?


    Hi Mr Nerv,
    If you're promoted to the bronze planet then yes, the tournaments are new, from the new bronze planet.
    Let me know if you have any other questions.
    -Brino


    So, can I be placed in a green planet position where my game stays intact and I can collect everything before moving up? My team should be decent enough to instantly progress, but I'm not gonna update until I can at least try to solve that issue.

    Thanks Brino!


    Hey Mr Nerv,
    When you say "So I can collect everything" - are you referring to something in particular? Regarding being placed in the green planet position, the change is automatic as soon as you update and access the new version. If you completed the requirements to rise to the Bronze planet, your account will automatically rise to that planet. At this time it's not possible to place specific users in specific planets.
    Please let me know about the previous question and I'll help you out as best as possible.
    -Brino


    As mentioned, as the old version of this game stood, all the special tournaments were there such as St Patrick's Day, What a Weekend, as well as the Copa America and Euro 2016, and these were played u until the final game of most sections of these tournaments.
    So, if I had known an update was due, I would have played and collected the many, many millions and a very decent amount of coins that were just one game away in many cases. I think there should have been some notice given about the update, and the league closed as it seemed I may have won the last league I participated in, but I now think where the top 2 players made the early switch meaning the mid-level guys beat them, it was a false hope as the game was cut off midway through the league.

    Admittedly, I could be on a month holiday fighting bears (not really of course!) and sleeping in a log cabin in some mountains, totally unaware of the update to RM '16, and having the amount of money in it - it may all be gone if I am in the new game at all. I'd expect that being in the 1st division for all but one week for over a year, bronze planet level is possibly a good guess, therefore wiping out all of these prizes I'd hoped to have collected...

    Hopefully you get the point I'm talking about, let me know what the current situation is, and you also have a pm regarding FM '17.

    Thanks Brino!


    Hey Mr Nerv,

    Yep, just replied to your PM about FM'17!
    Regarding the tournaments, unfortunately as you already know it's not possible to collect those rewards now. I totally understand how you feel and I know you all put a lot of time and effort into the games, please note that it doesn't go unnoticed.
    We've had a lot of unexpected situations and issues both in the games and with the number of support requests received and that's why I've been in the forum a bit less than usual over the past month and a half. I try to get in every day to help you but lately, due to the recent situations, it's been a bit difficult for me, that's why I couldn't always provide you all with all the information.

    Things have been calming down a bit and I should be able to get into the forum more and provide you with more information, more often.

    Please let me know if you have any further questions, please let me know.

    -Brino
  • Avatar
    FTB Team
    24/10/2016 10:49:35 (Brino)


    Just wanted to know, so i cant win this weeks league since my goal diff is poor.

    But that is not like in real life, in spain if two team are at the same point then it is first matches between thoose two counting.

    So no need to use my best players in the last game, i can keep them improving.


    Hey Kelderkold,
    I've sent a suggestion to the team to see if we can add an additional game in when there's a draw like that, to determine a true winner. If this gets added I'll let you know.
    -Brino
  • Avatar
    FTB Team
    26/10/2016 06:56:18 (ronald kristian)

    Hello brino,
    i've been playing for almost two and a half years but i have the some problem with the other now. I made a bid for neymar in bronze planner, I had almost 342,000,000 cash and my last bid was 72,800,000. But when bid exceeded my cash wasn't back and if i bid again its says "you're already negotiation". i didnt get back my cash untill auction expires. Please give my cash back or give me neymar for this problem..
    thanks brino..

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: wed, Okt 26 Approx 11.00 am bangkok Standard Time
  • Avatar
    FTB Team
    26/10/2016 09:44:11 (Brino)


    Hello brino,
    i've been playing for almost two and a half years but i have the some problem with the other now. I made a bid for neymar in bronze planner, I had almost 342,000,000 cash and my last bid was 72,800,000. But when bid exceeded my cash wasn't back and if i bid again its says "you're already negotiation". i didnt get back my cash untill auction expires. Please give my cash back or give me neymar for this problem..
    thanks brino..

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: wed, Okt 26 Approx 11.00 am bangkok Standard Time


    Hey ronald kristian,
    I apologize for the inconvenience. I've checked into your account and can confirm you did win the bid, therefore I've added Neymar (Bronze) at the corresponding level.
    -Brino
  • Avatar
    FTB Team
    26/10/2016 18:01:56 (ronald kristian)



    Hello brino,
    i've been playing for almost two and a half years but i have the some problem with the other now. I made a bid for neymar in bronze planner, I had almost 342,000,000 cash and my last bid was 72,800,000. But when bid exceeded my cash wasn't back and if i bid again its says "you're already negotiation". i didnt get back my cash untill auction expires. Please give my cash back or give me neymar for this problem..
    thanks brino..

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: wed, Okt 26 Approx 11.00 am bangkok Standard Time


    Hey ronald kristian,
    I apologize for the inconvenience. I've checked into your account and can confirm you did win the bid, therefore I've added Neymar (Bronze) at the corresponding level.
    -Brino


    It's OK.
    Thanks brino for neymar on my team now.
  • Avatar
    FTB Team
    26/10/2016 18:06:00 (Nea Rica)

    Hi everybody,

    I have just started on Monday my 6th or 7th season in the Bronze Planet-1st Division.

    It was really fun to climb to the top, but after winning the league over and over again, with no SilverPlanet perspective, the game is starting to offer very less.

    In recent posts I understood that in order to lauch SilverPlanet, a certain number of managers have to qualify.

    Can someone help us with the progress,please?

    1.How many Users are qualified to Silver Planet now?
    2.How many Users are requiered to be qualified in order to begin Silver Planet?
    3.What is the average number of Users that qualify to Silver per Week?
    4.When is the SilverPlanet scheduled to begin?

    I would really apreciate some News about this topic, because I am starting to lose hope in a very very atractive Game.

    Thanks,
  • Avatar
    FTB Team
    27/10/2016 15:01:20 (Brino)




    Hello brino,
    i've been playing for almost two and a half years but i have the some problem with the other now. I made a bid for neymar in bronze planner, I had almost 342,000,000 cash and my last bid was 72,800,000. But when bid exceeded my cash wasn't back and if i bid again its says "you're already negotiation". i didnt get back my cash untill auction expires. Please give my cash back or give me neymar for this problem..
    thanks brino..

    My details:
    ftb account: ronaldkristian182@gmail.com
    Username: bhebhek
    Fan Code: 1x1zbpoxFW (real madrid fantasy manager 2017)
    Bug facing time: wed, Okt 26 Approx 11.00 am bangkok Standard Time


    Hey ronald kristian,
    I apologize for the inconvenience. I've checked into your account and can confirm you did win the bid, therefore I've added Neymar (Bronze) at the corresponding level.
    -Brino


    It's OK.
    Thanks brino for neymar on my team now.


    You're welcome!
    -Brino
  • Avatar
    FTB Team
    27/10/2016 15:02:45 (Brino)


    Hi everybody,

    I have just started on Monday my 6th or 7th season in the Bronze Planet-1st Division.

    It was really fun to climb to the top, but after winning the league over and over again, with no SilverPlanet perspective, the game is starting to offer very less.

    In recent posts I understood that in order to lauch SilverPlanet, a certain number of managers have to qualify.

    Can someone help us with the progress,please?

    1.How many Users are qualified to Silver Planet now?
    2.How many Users are requiered to be qualified in order to begin Silver Planet?
    3.What is the average number of Users that qualify to Silver per Week?
    4.When is the SilverPlanet scheduled to begin?

    I would really apreciate some News about this topic, because I am starting to lose hope in a very very atractive Game.

    Thanks,


    Hi Nea Rica,
    Unfortunately this isn't information I have. I'll see if I can get the information from that team, but I can't say when I'll get it. In any event I can assure you that we're working to have the Silver Planet available soon.
    -Brino
  • Avatar
    FTB Team
    31/10/2016 11:29:05 (Capitito3d)

    Ola Brino. Fiquei em segundo (2) no campeonato da 1 divisão e não subi para o planeta Prata, nem recebi nenhuma informação. Podes ver a minha conta se esta tudo bem com a minha conta.
    Capitito3d
    1x2ngfXSX
    1:2300784
  • Avatar
    FTB Team
    31/10/2016 15:32:10 (Domeni)

    Hi Brino,

    I want to buy the uniforms of halloween. This year you won't put to sell??
  • Avatar
    FTB Team
    01/11/2016 17:43:50 (Slash87)

    Hi all.. i didn't understand why i'm in bronze planet while my players aren't bronze..only one.
    Thank you
  • Avatar
    FTB Team
    02/11/2016 07:43:40 (Rrv44)

    Hola, Brino,
    El tercer clasificado en Primera División Bronce también consigue pasar a Silver Planet?
    (Eso pone pinchando arriba a la izquierda en el perfil...)

    Gracias!
  • Avatar
    FTB Team
    02/11/2016 01:28:37 (Txaston)

    The Superleagues are horrible. The rewards are really poor. The previous one was the same. I have a question about the players that are given as a reward. Are they going to be good players, like starters on Champions League teams, or shitty ones like the ones you gave away on the previous Superleague? I finished 10th in PSG FM and you gave me Rodrigo (Valencia) level 15. In the general FM I was given Naingolan level 5. If this is the kind of players you are going to give it makes no sense to play the Superleagues. Can you tell us something, Brino?

    Another subject is the bronze player you are giving when we update to the bronze planet. When the FM general was released most users were given good players like Lewandosky and Muller. With Real Madrid FM I was given Aubameyang, another good one. The problem comes with the release of PSG FM and Juventus FM, I was given Hazard in both games, one of the worst players in my roster since Chelsea is not playing European competitions. I have seen that the other users have been given similar bad players. Is this the new policy FTB is implementing with the new releases of the games? FTB is becoming very stingy. This is unacceptable.

    The players given as a reward in the Superleagues and the releases of the bronze planet games should be at least Starters of Champions League teams. Otherwise this game is going to die very soon.
  • Avatar
    FTB Team
    02/11/2016 10:00:24 (Brino)


    Ola Brino. Fiquei em segundo (2) no campeonato da 1 divisão e não subi para o planeta Prata, nem recebi nenhuma informação. Podes ver a minha conta se esta tudo bem com a minha conta.
    Capitito3d
    1x2ngfXSX
    1:2300784


    Hola, Capitito3d:
    Acabo de revisar tu cuenta y veo que has podido recoger el premio el día 31 de octubre a las 11:33:47 horas.
    Un saludo,
    -Brino
  • Avatar
    FTB Team
    02/11/2016 10:01:34 (Brino)


    Hi Brino,

    I want to buy the uniforms of halloween. This year you won't put to sell??


    Hi Domeni,
    This year the uniforms were not released for Halloween. We'll look into adding them in for next Halloween.
    -Brino
  • Avatar
    FTB Team
    02/11/2016 10:03:26 (Brino)


    The Superleagues are horrible. The rewards are really poor. The previous one was the same. I have a question about the players that are given as a reward. Are they going to be good players, like starters on Champions League teams, or shitty ones like the ones you gave away on the previous Superleague? I finished 10th in PSG FM and you gave me Rodrigo (Valencia) level 15. In the general FM I was given Naingolan level 5. If this is the kind of players you are going to give it makes no sense to play the Superleagues. Can you tell us something, Brino?

    Another subject is the bronze player you are giving when we update to the bronze planet. When the FM general was released most users were given good players like Lewandosky and Muller. With Real Madrid FM I was given Aubameyang, another good one. The problem comes with the release of PSG FM and Juventus FM, I was given Hazard in both games, one of the worst players in my roster since Chelsea is not playing European competitions. I have seen that the other users have been given similar bad players. Is this the new policy FTB is implementing with the new releases of the games? FTB is becoming very stingy. This is unacceptable.

    The players given as a reward in the Superleagues and the releases of the bronze planet games should be at least Starters of Champions League teams. Otherwise this game is going to die very soon.


    Hey Txaston,
    Unfortunately I don't know which players are given out since they're rewarded at random. That's hard for me to answer :( Sorry!
    Regarding the merge to the Bronze season, you're given a player you already have on your team as Beginner, but it's random. There isn't a defined player for each merge.
    Please let me know if you have any further questions,
    -Brino
  • Avatar
    FTB Team
    02/11/2016 10:04:28 (Brino)


    Hola, Brino,
    El tercer clasificado en Primera División Bronce también consigue pasar a Silver Planet?
    (Eso pone pinchando arriba a la izquierda en el perfil...)

    Gracias!


    Hola, Rrv44
    Es correcto - pero de momento el planet silver no está listo. En cuanto esté listo, como ya compliste el requisito, subirás automáticamente.
    Un saludo,
    -Brino
  • Avatar
    FTB Team
    02/11/2016 10:34:37 (Capitito3d)

    Brino, então porque não subi automaticamente para o planet de prata?
  • Avatar
    FTB Team
    02/11/2016 15:42:56 (alchimista77)

    Caro Brino, 
    Grazie per le informazioni che ci dai.
    Credo sia ormai fondamentale perché il gioco non muoia di sbloccare il livello argento. Anche se ancora non sai con esattezza la data puoialmeno darci qualche informazione in più!!!! Almeno sapere se sarà entro 7  giorni , 20 giorni , un mese. Sarebbe utile per la strategia dì ognuno!!! Senza questa informazione il gioco perde molto. Ormai è molto chiaro che gli utenti sono veramente stanchi!!!!

    Grazie
  • Avatar
    FTB Team
    03/11/2016 10:28:38 (Domeni)



    Hi Brino,

    I want to buy the uniforms of halloween. This year you won't put to sell??


    Hi Domeni,
    This year the uniforms were not released for Halloween. We'll look into adding them in for next Halloween.
    -Brino


    Brino,

    You need to released a new uniforms. This part of the game is forgotten.

Please sign in to leave a comment.

New post