General Questions

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  • Avatar
    FTB Team
    04/05/2017 07:40:33 (Brino)

    Have any questions about the game? Ask us and we'll do our best to reply and resolve your doubts as best and as quickly as possible.

    ---

    ¿Tenéis alguna pregunta o duda sobre el juego? Preguntadnos y haremos los posible para responderte tan pronto como podamos.
  • Avatar
    FTB Team
    05/05/2017 11:54:26 (Ms T)

    Hi Brino

    Playing the new game, a few questions;

    When the box slots are full, and you continue to play and in doing so earning more boxes, would it be possible in future to queue those additional boxes, so that when you do eventually open the one on the full slots, you do not lose any earned thereafter?

    I imagined that it would be like that by default, in doing so, continued playing and ended up losing 2 boxes  :(

    http://i.imgur.com/gE67F1m.jpg


    Could you explain by any chance how this power up works?

    http://i.imgur.com/I19AUhK.jpg

    Whenever it comes into play for me and I select it or drag it to an opponents player, nothing happens and I end up losing time or having to choose another option.
    Shown below
    http://i.imgur.com/EiEAcdZ.jpg



    Then, is it possible to have two of the same players at the same time?

    http://i.imgur.com/wiZ4yL2.jpg

    Hazard, as shown above, appears twice in the same line up.

    Would there be any other way of earning coins, apart from actual purchases? You do get some in the boxes, but it depends on the kind of box and it isn't nearly as much as could be needed, particularly since you need coins to open boxes if you do not wish to wait a few hours.

    http://i.imgur.com/egZ8gtm.jpg

    Finally, I purchased a few coins and I think one may have not been delivered, even though I was billed. Could you double check please?

    It was some time yesterday so I'll just give all the order numbers , I'd appreciate if you could check if everything was delivered in those purchases please.

    MVJW29ND96
    MVJW215VQV
    MVJW1Z8DGH
    MVJW1Y4SYL

    :)
  • Avatar
    FTB Team
    05/05/2017 12:21:10 (Ms T)

    Just realized you'd need an ID, not sure, but these are the numbers I see under the preferences tab;
    43879
    1.22.06
  • Avatar
    FTB Team
    08/05/2017 02:09:14 (Illyspooner)

    Any end-of-season award?
  • Avatar
    FTB Team
    08/05/2017 09:53:09 (Brino)


    Any end-of-season award?


    Hey Illyspooner,
    In Top Stars we don't have any End of Season rewards at this time.
    Since the game is new we're still working on new features and improvements.
    -Brino
  • Avatar
    FTB Team
    08/05/2017 09:59:50 (Brino)

    Hey Ms T,

    Apologies for the inconveniences. Regarding the purchases, I'd need you to upload your invoice from iTunes as an image. Unfortunatley iTunes doesn't allow us to search for purchases with those ID's that you sent me.
    Regarding your questions:

    At the moment I think it's possible to have 2 of the same players if you don't have enough to fill the card slots.

    When you have the Skill cards, you have to be sure that you have enough points to launch that card, and also that it's your turn. If it's your opponent's turn or you don't have enough power to launch the card, it won't let you launch it.

    Regarding other ways to get coins, at the moment it's not possible to get coins in different ways, but the game is still new and we're still working on new features and improvements, so maybe soon! ;)

    -Brino
  • Avatar
    FTB Team
    08/05/2017 10:15:42 (Ms T)


    Hey Ms T,

    Apologies for the inconveniences. Regarding the purchases, I'd need you to upload your invoice from iTunes as an image. Unfortunatley iTunes doesn't allow us to search for purchases with those ID's that you sent me.
    Here you go;

    http://imgur.com/yXgJVVp
    http://imgur.com/fSWqVco
    http://imgur.com/1SZ506w
    http://imgur.com/bW7m7WO

    When you have the Skill cards, you have to be sure that you have enough points to launch that card, and also that it's your turn. If it's your opponent's turn or you don't have enough power to launch the card, it won't let you launch it.

    I am not following at all. Could you dumb it down for me please? Still haven't figured out how to put the card in play and for it to be effective. ???

    Also, are we rewarded with boxes as we reach a new division for the first time? I'm being bumped between division 5 and 4 due to that ridiculous bug and now back to 5, again, but if so, I've not received one for division 4.
  • Avatar
    FTB Team
    10/05/2017 08:27:07 (Brino)



    Hey Ms T,

    Apologies for the inconveniences. Regarding the purchases, I'd need you to upload your invoice from iTunes as an image. Unfortunatley iTunes doesn't allow us to search for purchases with those ID's that you sent me.
    Here you go;

    http://imgur.com/yXgJVVp
    http://imgur.com/fSWqVco
    http://imgur.com/1SZ506w
    http://imgur.com/bW7m7WO

    When you have the Skill cards, you have to be sure that you have enough points to launch that card, and also that it's your turn. If it's your opponent's turn or you don't have enough power to launch the card, it won't let you launch it.

    I am not following at all. Could you dumb it down for me please? Still haven't figured out how to put the card in play and for it to be effective. ???

    Also, are we rewarded with boxes as we reach a new division for the first time? I'm being bumped between division 5 and 4 due to that ridiculous bug and now back to 5, again, but if so, I've not received one for division 4.


    Hey Ms T,

    Regarding the Skill Cards, at that time we weren't yet aware that there was a bug in that specfic card, so since it was the first time we received a complaint about it, I was just also explaining how they work, that you have to have enough power, for example, whatever number is shown on purple bar, you can only launch enough cards to equal that number.

    The problem is that there's a bug in that specific skill card that we've resolved for the next version. We're just waiting for Apple to approve the version so we can release it and it'll be fixed for you.

    Regarding the purchases, I'm checking into that now and I'll let you know once it's resolved for you.

    Regarding the boxes, you don't receive boxes for reaching the next division, but we give boxes when you win the matches.

    Let me know if you have further questions,
    -Brino
  • Avatar
    FTB Team
    10/05/2017 08:34:38 (Brino)

    Hey MsT,

    I checked into the purchases and I can see that in the invoices you sent, I see 9 purchases from the 4th of May, and in your account you received 9 purchases from the 4th.

    Do you also have all the invoices that show all purchases you made from the 5th and afterwards so I can check into it? The 2 that I see in the invoice from the 5th are in your account.

    Let me know,

    -Brino
  • Avatar
    FTB Team
    10/05/2017 16:34:22 (Ms T)

    Thanks for looking into this, Brino.

    There's a couple of other invoices, but the purchase that I'm unsure of receiving was a 29.99 coin pack, and the next two invoices are the only other ones I have that could have been for around the time that I made the purchase, but am unsure of receiving.

    http://imgur.com/yRthTMT
    http://imgur.com/5NHgkhG

    Also, on the boxes, I know you receive them by winning matches, free boxes, goal boxes and buying them in the store.

    With regards to the ones received when winning a match, when would you earn a pro box, champions box, or a top stars box? What are the factors to determine which you receive for winning a match?



  • Avatar
    FTB Team
    11/05/2017 08:42:57 (Brino)


    Thanks for looking into this, Brino.

    There's a couple of other invoices, but the purchase that I'm unsure of receiving was a 29.99 coin pack, and the next two invoices are the only other ones I have that could have been for around the time that I made the purchase, but am unsure of receiving.

    http://imgur.com/yRthTMT
    http://imgur.com/5NHgkhG

    Also, on the boxes, I know you receive them by winning matches, free boxes, goal boxes and buying them in the store.

    With regards to the ones received when winning a match, when would you earn a pro box, champions box, or a top stars box? What are the factors to determine which you receive for winning a match?


    Hey Ms T,

    Thanks for sending this along. I'm going to reply to your other post here too, so we can keep everything together. Before anything, I want to take the chance to let you know that the new version of Top Stars should be available to download in the App Store. This version has the fix for the issue you've been experiencing.

    The other changes I made should have put you where you should have been, stars, division, etc., before you experienced that issue with the cards in the match.

    Regarding the Pro Box, Champions Box and Top Stars box, those can also be received when winning matches, but they don't appear as often as the others.

    Regarding the purchases, I can see 4 purchases for 29,99 in the invoices and 5 in your account, and the rest of those purchases indicated in the invoices are also in your account.

    Let me know if you have any further questions.

    -Brino
  • Avatar
    FTB Team
    12/05/2017 09:17:30 (Brino)

    Hey Ms T,

    The boxes that appear when you win matches are rewarded at random, there is no specific requirements or algorithm there.

    Regarding your other question, you're referring to the events. Unfortunately there was an issue and we had to extend the time a bit longer, so when the timer you see reaches 0, the event should begin.

    Let me know if you have any further questions,

    Regards,
    -Brino
  • Avatar
    FTB Team
    11/05/2017 12:42:39 (Ms T)


    Hey Ms T,

    Thanks for sending this along. I'm going to reply to your other post here too, so we can keep everything together. Before anything, I want to take the chance to let you know that the new version of Top Stars should be available to download in the App Store. This version has the fix for the issue you've been experiencing.

    The other changes I made should have put you where you should have been, stars, division, etc., before you experienced that issue with the cards in the match.

    Regarding the Pro Box, Champions Box and Top Stars box, those can also be received when winning matches, but they don't appear as often as the others.

    Regarding the purchases, I can see 4 purchases for 29,99 in the invoices and 5 in your account, and the rest of those purchases indicated in the invoices are also in your account.

    Let me know if you have any further questions.

    -Brino

    Thank you.

    Though on the boxes, this was my actual question.


    With regards to the ones received when winning a match, when would you earn a pro box, champions box, or a top stars box? What are the factors to determine which you receive for winning a match?


    Am I to assume that it is at random? Some just more likely to appear than others or is there is a specific setting that handles delivery of these?

    Also, with regards to clubs, when you donate cards, you earn points and a small amount of cash, and then I see there is also an option to earn coins depending on the amount of goals you score within a certain time frame. The club I joined showed a timer of some hours, though after it ended, additional time was added on to the initial amount of hours, now having become days and I've not received the coins for having a certain amount of goals for the initial period.

    For instance, with about 3 hours left on the clock, I had the highest amount of goals, and that would have earned me 500 coins. However, after the three hours had lapsed, it still shows that I would earn 500 coins, except only now, it would be in 5 days.  ???

    Am I misunderstanding how this works, could you explain more if the former is indeed the case, please?
  • Avatar
    FTB Team
    12/05/2017 18:12:01 (Ms T)

    Alright, thanks


    Regarding your other question, you're referring to the events. Unfortunately there was an issue and we had to extend the time a bit longer, so when the timer you see reaches 0, the event should begin.


    Ok, so the event has not started? Are the number of goals scored at this time, and until the timer reaches 0, irrelevant if you are part of a club?  ???
  • Avatar
    FTB Team
    15/05/2017 09:39:00 (Brino)


    Alright, thanks


    Regarding your other question, you're referring to the events. Unfortunately there was an issue and we had to extend the time a bit longer, so when the timer you see reaches 0, the event should begin.


    Ok, so the event has not started? Are the number of goals scored at this time, and until the timer reaches 0, irrelevant if you are part of a club?  ???


    Hi Ms T,
    Correct, unfortunately due to that issue we mentioned, we had to delay the start of the event. But it should start once the timer ends and everything will be taken into account. We apologize for the inconveniences caused, but please know that we needed to fix the issue to ensure it was working properly.
    -Brino
  • Avatar
    FTB Team
    16/05/2017 15:02:14 (Illyspooner)

    Should get 500 coins for scoring most goals in club. I scored 200+ goals in my club competition and leading the scoring board all the time. But when time running out, I got nothing. My ID is 45209 and my club is #Comlaa. Please check. Thanks.
  • Avatar
    FTB Team
    17/05/2017 10:47:14 (Brino)


    Should get 500 coins for scoring most goals in club. I scored 200+ goals in my club competition and leading the scoring board all the time. But when time running out, I got nothing. My ID is 45209 and my club is #Comlaa. Please check. Thanks.


    Hey Illyspooner,
    You will receive the coins throughout the day today.
    Please let me know if you have any further questions.
    -Brino
  • Avatar
    FTB Team
    17/05/2017 14:46:33 (Inn_Progress)

    Can we wait for similar game about NBA? Because not everyone likes football...
  • Avatar
    FTB Team
    17/05/2017 18:57:13 (Ms T)


    You will receive the coins throughout the day today.


    No coins received yet, Brino. I was first in my team with ±500 goals.

    43879
    1.22.06
  • Avatar
    FTB Team
    18/05/2017 08:12:04 (Illyspooner)



    Should get 500 coins for scoring most goals in club. I scored 200+ goals in my club competition and leading the scoring board all the time. But when time running out, I got nothing. My ID is 45209 and my club is #Comlaa. Please check. Thanks.


    Hey Illyspooner,
    You will receive the coins throughout the day today.
    Please let me know if you have any further questions.
    -Brino


    Still no coins received, Brino.
  • Avatar
    FTB Team
    18/05/2017 09:17:09 (Brino)

    Hi Illyspooner and Ms T,
    We're working on this and the coins will be available as soon as possible.
    -Brino
  • Avatar
    FTB Team
    18/05/2017 09:18:37 (Brino)


    Can we wait for similar game about NBA? Because not everyone likes football...


    Hi Inn_Progress,
    I understand. I don't yet have information on a Basketball game. I'll keep you guys posted if I receive new info about that.
    -Brino
  • Avatar
    FTB Team
    18/05/2017 10:17:37 (Brino)

    Hey Illyspooner,
    So that you don't have to wait, I've added the 500 coins into your account manually.
    I'll close your ticket in our Support platform too.
    -Brino
  • Avatar
    FTB Team
    18/05/2017 10:18:45 (Brino)

    Hey Ms T,
    I've resolved it for you manually now so you don't have to wait any longer and added the 500 coins into your account.
    Let me know if you have any other questions.
    -Brino
  • Avatar
    FTB Team
    18/05/2017 10:52:06 (Ms T)

    Aww, thanks Brino  :) Much appreciated.


    I've joined a new club, somewhere in between leaving my first club and joining another, I think the timer for the next event had started? I've joined another club almost immediately after though, and I no longer see a timer at all or indication that an event is taking place.


  • Avatar
    FTB Team
    19/05/2017 07:53:04 (Brino)


    Aww, thanks Brino  :) Much appreciated.


    I've joined a new club, somewhere in between leaving my first club and joining another, I think the timer for the next event had started? I've joined another club almost immediately after though, and I no longer see a timer at all or indication that an event is taking place.


    Hey Ms T,
    You're welcome!
    Can you please let me know which event you joined so I can check into it?
    Regards,
    -Brino
  • Avatar
    FTB Team
    19/05/2017 07:53:40 (Brino)


    Hi Brino, not sure whether it is a bug, but I can't seem to find any opponent to play against. The game keeps searching and searching and nothing happens. That sadly means I cannot progress in the game... Is this game country restricted?

    Edit: Scratch that, please. It works fine after the update.


    Hey abdulius,
    Ok great. Thanks for confirming! I was going to say the same thing - to update to the newest version. :)
    Thanks again!
    -Brino
  • Avatar
    FTB Team
    22/05/2017 08:59:53 (Ms T)



    Aww, thanks Brino  :) Much appreciated.


    I've joined a new club, somewhere in between leaving my first club and joining another, I think the timer for the next event had started? I've joined another club almost immediately after though, and I no longer see a timer at all or indication that an event is taking place.


    Hey Ms T,
    You're welcome!
    Can you please let me know which event you joined so I can check into it?
    Regards,
    -Brino


    Hi Brino

    I can't quite recall to be honest. I have since then been bouncing between clubs and I've noticed that only some have events, like #MrkvaJunior, #Vorda, #Amar&Nure and I think #Comlaa, where you can earn coins for goals. Is there any particular reason behind that?

    Also, I joined a club yesterday some time while an event was in process, goals for coins, and managed to score enough to earn 100 coins before the event ended. I've not however received any coins since then. Could have been #Amar&Nure, I'm not 100% sure.

    **Edit: coins received. Still curious about how it is determined for clubs to host an event.
  • Avatar
    FTB Team
    23/05/2017 11:36:32 (Brino)




    Aww, thanks Brino  :) Much appreciated.


    I've joined a new club, somewhere in between leaving my first club and joining another, I think the timer for the next event had started? I've joined another club almost immediately after though, and I no longer see a timer at all or indication that an event is taking place.


    Hey Ms T,
    You're welcome!
    Can you please let me know which event you joined so I can check into it?
    Regards,
    -Brino


    Hi Brino

    I can't quite recall to be honest. I have since then been bouncing between clubs and I've noticed that only some have events, like #MrkvaJunior, #Vorda, #Amar&Nure and I think #Comlaa, where you can earn coins for goals. Is there any particular reason behind that?

    Also, I joined a club yesterday some time while an event was in process, goals for coins, and managed to score enough to earn 100 coins before the event ended. I've not however received any coins since then. Could have been #Amar&Nure, I'm not 100% sure.

    **Edit: coins received. Still curious about how it is determined for clubs to host an event.


    Hey Ms T,
    Unfortunately whether the club has an event or not depends on the actual group. For example, the only groups with events like that should be groups run by specific YouTubers. If they decide they don't want to hold an event like that, we don't create one.
    Let me know if you have any other questions.
    -Brino
  • Avatar
    FTB Team
    25/05/2017 22:28:17 (Chagolito)

    Español:
    En la división 5, existen Bots que están por sobre el nivel promedio de los usuarios, lo cual no permite seguir subiendo de división, dado que las cartas de estos Bots son muy potentes de nivel. (Nivel 8-9-10)

    English(Google Traductor):
    In division 5, there are Bots that are above the average level of the users, which does not allow to continue raising of division, since the cards of these Bots are very potent of level. (Level 8-9-10)

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