Bugs & Technical Issues

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    FTB Team
    28/07/2016 10:26:28 (meow8)



    İn a few days, i open 40 packs. This mean 200 players. And i get only one low player. Only one new player! They are cheat all players


    Hi meow8,
    Can you please add your User ID to your signature so I don't have to keep searching for it? It'd help me solve the cases much quicker. Please note that if you have a lot of players already in your collection, there are higher chances of receiving duplicate players. Buying the packs doesn't keep in mind which players you don't yet have.
    Let me know if you have any further questions,
    -Brino


    My id is 122109. I have too much same players. Last one month, i dont get any good player. You play too many game, get 300 coins and play tournament. Win all tournament, and get 6 packs, mean 30 players. And you open, get 80-90-100 coins. And repeatedly same things. Is this normal? Sometimes player leave or i win but i dont continue on tournament. And same player selling difference continues on facebook and phone. And still i cant play my game on Facebook. May be i should remind all this
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    FTB Team
    01/08/2016 08:02:52 (Brino)




    İn a few days, i open 40 packs. This mean 200 players. And i get only one low player. Only one new player! They are cheat all players


    Hi meow8,
    Can you please add your User ID to your signature so I don't have to keep searching for it? It'd help me solve the cases much quicker. Please note that if you have a lot of players already in your collection, there are higher chances of receiving duplicate players. Buying the packs doesn't keep in mind which players you don't yet have.
    Let me know if you have any further questions,
    -Brino


    My id is 122109. I have too much same players. Last one month, i dont get any good player. You play too many game, get 300 coins and play tournament. Win all tournament, and get 6 packs, mean 30 players. And you open, get 80-90-100 coins. And repeatedly same things. Is this normal? Sometimes player leave or i win but i dont continue on tournament. And same player selling difference continues on facebook and phone. And still i cant play my game on Facebook. May be i should remind all this


    Hi meow8,
    I'm sorry about this inconvenience. I've added coins into your account to make up for the ones lost in the tournament. I've reported the issue and I hope that our developers are able to resolve it soon.
    Regarding the Facebook / Your account issue, I've made a change in your account. Are you now able to see the correct account on your Facebook Web? Please let me know.
    -Brino
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    FTB Team
    01/08/2016 08:26:13 (Dzikidzik)

    Hello
    Today I launched Flip Football to recive reward for season. I reached 2nd division but I recived reward for 3rd. Please help me :( My user ID 1.2.9:254667
    Best regards
    Dzikidzik
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    FTB Team
    01/08/2016 20:22:10 (Peckcolu)

    Hey , the player left the tournament (Tonio) who always does it so not sure if it's a hack but I got kicked out when he left my account is 1.2.9:100667 thank you
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    FTB Team
    02/08/2016 10:54:09 (Brino)


    Hello
    Today I launched Flip Football to recive reward for season. I reached 2nd division but I recived reward for 3rd. Please help me :( My user ID 1.2.9:254667
    Best regards
    Dzikidzik


    Hi Dzikidzik,
    What happened is that you received the reward while you were in division 3, but you received the correct reward for reaching Division 2. Aside from the player card, you received 750 coins and 18 stars which is 1 star per division reached (20-18 = division 2).
    Let me know if you have any further questions.
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    FTB Team
    02/08/2016 10:54:56 (Brino)


    Hey , the player left the tournament (Tonio) who always does it so not sure if it's a hack but I got kicked out when he left my account is 1.2.9:100667 thank you


    Hi Peckcolu,
    Sorry for the troubles - Does it always happen with this player?
    Did you get any message when he left?
    I've added the coins back into your account from the tournament.
    -Brino
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    FTB Team
    02/08/2016 12:35:24 (Peckcolu)



    Hey , the player left the tournament (Tonio) who always does it so not sure if it's a hack but I got kicked out when he left my account is 1.2.9:100667 thank you


    Hi Peckcolu,
    Sorry for the troubles - Does it always happen with this player?
    Did you get any message when he left?
    I've added the coins back into your account from the tournament.
    -Brino


    Yeah it popped up saying the other player has left you go through to next round but then it kicks me out , happened twice with the same player. Thank you.
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    FTB Team
    04/08/2016 09:31:56 (Brino)




    Hey , the player left the tournament (Tonio) who always does it so not sure if it's a hack but I got kicked out when he left my account is 1.2.9:100667 thank you


    Hi Peckcolu,
    Sorry for the troubles - Does it always happen with this player?
    Did you get any message when he left?
    I've added the coins back into your account from the tournament.
    -Brino


    Yeah it popped up saying the other player has left you go through to next round but then it kicks me out , happened twice with the same player. Thank you.


    I'm sorry about this - I'm going to report this to the team so they can check into it and I'll keep you posted once I have more info.
    -Brino
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    FTB Team
    12/08/2016 12:39:58 (MacAT)

    Hola,

    HE tenido un problema con un torneo que acabo de jugar. Estaba en el tercer movimiento con turno para el oponente y sin más me ha salido DERROTA y que he quedado eliminado del torneo, y la conexión estaba perfecta. Por favor devuelvan los coins

    ID: 108989

    Gracias

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    FTB Team
    17/08/2016 08:54:13 (Brino)


    Hola,

    HE tenido un problema con un torneo que acabo de jugar. Estaba en el tercer movimiento con turno para el oponente y sin más me ha salido DERROTA y que he quedado eliminado del torneo, y la conexión estaba perfecta. Por favor devuelvan los coins

    ID: 108989

    Gracias


    Hola, MacAT:
    Siento el inconveniente. Estamos trabajando para optimizar el juego y debería estar solucionado lo antes posible. Mientras tanto te he sumado algunos coins en tu cuenta para compensar por el inconveniente.
    -Brino
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    FTB Team
    18/08/2016 08:18:02 (tomtom)

    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949
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    FTB Team
    19/08/2016 08:32:50 (Brino)


    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949


    Hi tomtom,
    Sorry for the inconvenience. Can you please let me know if you happen to have any screenshots showing those players on your roster? I know this was an issue before, but it seemed to have been resolved, that's why we're asking.
    Let me know.
    -Brino
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    FTB Team
    19/08/2016 09:55:33 (tomtom)



    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949


    Hi tomtom,
    Sorry for the inconvenience. Can you please let me know if you happen to have any screenshots showing those players on your roster? I know this was an issue before, but it seemed to have been resolved, that's why we're asking.
    Let me know.
    -Brino


    Hi Brino

    I sent You a PM rather than explaining here on the forum. Sorry though I forgot to fill in "subject" field, so it is marked "no subject", hope it is not a problem.

    Best regards

    tomtom
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    FTB Team
    27/08/2016 20:21:18 (Peckcolu)

    Was playing in the tournament and the game just froze ( happens quite regularly ) neither player played made a move yet it says I lost

    1.2.9:100667
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    FTB Team
    29/08/2016 08:22:15 (MacAT)

    Hola Brino,

    Me ha pasado una cosa muy rara, he jugado el torneo y tras llegar a la final y ganarla dos veces, en ambos contra el mismo jugador con el nombre en blanco y de categoría Champions, y después de decirme que soy el campeón vuelve a la pantalla del TORNEO FINAL y no aparece el partido jugado y ganado ?¿?¿?

    Podéis por favor comprobarlo y darme los packs que he ganado?

    ID: 108989

    Gracias
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    FTB Team
    31/08/2016 07:59:25 (Brino)




    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949


    Hi tomtom,
    Sorry for the inconvenience. Can you please let me know if you happen to have any screenshots showing those players on your roster? I know this was an issue before, but it seemed to have been resolved, that's why we're asking.
    Let me know.
    -Brino


    Hi Brino

    I sent You a PM rather than explaining here on the forum. Sorry though I forgot to fill in "subject" field, so it is marked "no subject", hope it is not a problem.

    Best regards

    tomtom


    Hi tomtom,
    Sorry for not being able to reply sooner. I had been on vacation and my colleague wasn't able to assist due to his other job tasks.
    I'll get to your PM today as soon as possible. I've been busy trying to get back to normal after being out of the office.
    -Brino
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    FTB Team
    31/08/2016 08:00:16 (Brino)


    Was playing in the tournament and the game just froze ( happens quite regularly ) neither player played made a move yet it says I lost

    1.2.9:100667


    Hi Peckcolu,
    I'm sorry - that's pretty frustrating! I've added coins back into your account to make up for the tournament lost.
    -Brino
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    FTB Team
    31/08/2016 08:02:04 (Brino)


    Hola Brino,

    Me ha pasado una cosa muy rara, he jugado el torneo y tras llegar a la final y ganarla dos veces, en ambos contra el mismo jugador con el nombre en blanco y de categoría Champions, y después de decirme que soy el campeón vuelve a la pantalla del TORNEO FINAL y no aparece el partido jugado y ganado ?¿?¿?

    Podéis por favor comprobarlo y darme los packs que he ganado?

    ID: 108989

    Gracias


    Hola, MacAT:
    Siento el inconveniente :( Acabo de sumar los packs correspondientes en tu cuenta. Vamos a revisarlo a ver que ha podido pasar.
    Un saludo,
    -Brino
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    FTB Team
    31/08/2016 13:09:49 (tomtom)





    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949


    Hi tomtom,
    Sorry for the inconvenience. Can you please let me know if you happen to have any screenshots showing those players on your roster? I know this was an issue before, but it seemed to have been resolved, that's why we're asking.
    Let me know.
    -Brino


    Hi Brino

    I sent You a PM rather than explaining here on the forum. Sorry though I forgot to fill in "subject" field, so it is marked "no subject", hope it is not a problem.

    Best regards

    tomtom


    Hi tomtom,
    Sorry for not being able to reply sooner. I had been on vacation and my colleague wasn't able to assist due to his other job tasks.
    I'll get to your PM today as soon as possible. I've been busy trying to get back to normal after being out of the office.
    -Brino


    Hi

    Nice, looking forward to hearing from You.

    tomtom
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    FTB Team
    01/09/2016 10:58:20 (Brino)


    Hey Brino I finish the champion division rank 12 and my better rank was 8 and I have a beckenbeauer ( Legende A A 7) like who finish the season in the rank 40...
    I'm so sad because I have played much :'(
    How to have an Legend like Pelé or Maradona :'(

    My user id is 1.2.9:47359


    Hi Akpsmodding,
    I'm sorry for that. I've just fixed the card for you because I saw it was incorrect.
    -Brino
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    FTB Team
    01/09/2016 08:28:52 (Akpsmodding)

    Hey Brino I finish the champion division rank 12 and my better rank was 8 and I have a beckenbeauer ( Legende A A 7) like who finish the season in the rank 40...
    I'm so sad because I have played much :'(
    How to have an Legend like Pelé or Maradona :'(

    My user id is 1.2.9:47359
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    FTB Team
    01/09/2016 11:12:14 (Akpsmodding)

    Thanks :p
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    FTB Team
    02/09/2016 08:47:26 (tomtom)

    Hello

    My highest rank was league 1

    http://i.imgur.com/DSfl7za.png

    But the reward was for league 3

    http://i.imgur.com/OKsZ8wj.png

    Can You please correct it.

    Best regards

    tomtom
    1.2.9:98949



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    FTB Team
    02/09/2016 10:14:53 (Brino)




    Hey Brino I finish the champion division rank 12 and my better rank was 8 and I have a beckenbeauer ( Legende A A 7) like who finish the season in the rank 40...
    I'm so sad because I have played much :'(
    How to have an Legend like Pelé or Maradona :'(

    My user id is 1.2.9:47359


    Hi Akpsmodding,
    I'm sorry for that. I've just fixed the card for you because I saw it was incorrect.
    -Brino


    Hi Brino

    Just want to make sure, I've finished 6 highest, was awarded for 7 in the Champions Division. Doesn't make a huge difference I know, but I also received Beckenbauer, was that correct?

    Little bit unrelated, I'm sort of between devices at the moment and I've found that making purchasing on iOS is considerably more expensive than it is on Adroid.

    Is there any specific reason why there is such a big pricing difference on the Google Playstore and the App store?


    Hi Ms T,
    Yes, the card you received is correct. I've just checked in the system.
    I'm not sure about the price differences in Android and iOS - do you have a screenshot that I can see it in?
    -Brino
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    FTB Team
    02/09/2016 12:51:26 (Ms T)

    Thanks Brino

    Pricing on Android

    http://i.imgur.com/aLXr7rZ.png
    http://i.imgur.com/0Rrnh9Z.png


    Pricing on iOS

    http://i.imgur.com/dhgi5zu.jpg
    http://i.imgur.com/1fAgkgu.jpg

    It's quite a leap between the two.

    On Android, if I add a few bucks, I am able to buy a 7 and a 15 pack and it will set me back slightly a little more than buying a standalone 15 pack on iOS. At the moment I am actually buying on Android and then continuing play on iOS because the former prices is way better than the latter.

    Which brings me to my next point. I've despite my reservations, been spending a bit of cash buying packs. Over the period of the last month, so 30 days, I've paid for 8 different types of packs,
    1 x 15 Packs
    1 x 7 Packs
    6 x 2 Packs

    I think out of all of that, with exception of one or two, the cards were all duplicates.

    It's a bit crazy. I'm not even factoring in the amount of packs that I've bought with coins earned in game because it just gets depressing from there.

    I've even gone as far as paying for a couple of Tournaments and where I ended up winning some packs, out of the lot only one card has not been a duplicate.  :(
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    FTB Team
    02/09/2016 14:05:25 (meow8)

    http://i.hizliresim.com/7AvnAl.png

    http://i.hizliresim.com/nEr6RB.png

    Hi Brino

    That idiot user make cheat on tournament and my 300 coins gone  >:( you see this screenshots. How can use these cards on tournament?
    My id: 122109
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    FTB Team
    05/09/2016 11:00:09 (Ms T)


    Thanks Brino

    Pricing on Android

    http://i.imgur.com/aLXr7rZ.png
    http://i.imgur.com/0Rrnh9Z.png


    Pricing on iOS

    http://i.imgur.com/dhgi5zu.jpg
    http://i.imgur.com/1fAgkgu.jpg

    It's quite a leap between the two.

    On Android, if I add a few bucks, I am able to buy a 7 and a 15 pack and it will set me back slightly a little more than buying a standalone 15 pack on iOS. At the moment I am actually buying on Android and then continuing play on iOS because the former prices is way better than the latter.

    Which brings me to my next point. I've despite my reservations, been spending a bit of cash buying packs. Over the period of the last month, so 30 days, I've paid for 8 different types of packs,
    1 x 15 Packs
    1 x 7 Packs
    6 x 2 Packs

    I think out of all of that, with exception of one or two, the cards were all duplicates.

    It's a bit crazy. I'm not even factoring in the amount of packs that I've bought with coins earned in game because it just gets depressing from there.

    I've even gone as far as paying for a couple of Tournaments and where I ended up winning some packs, out of the lot only one card has not been a duplicate.  :(


    Adding to this, paid for a 15 pack. Payment was successful, I've however not received the packs.
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    FTB Team
    06/09/2016 01:01:17 (squirrelaki)

    I played a tournament and in the second stage I played against a player called Carlos. He had to play first but he didn't and then I got a message that he left the game and that I won. However, returning to continue the tournament I had to repeat the second stage instead of going to the finale as I should have. So I had to play the second stage again, got the same player but this time I had to start and he stayed in the game. He won the game and I only got one package instead of playing in the finale. I would like some compensation for this, especially since this is not the first time I'm encountering this issue. Thanks.

    1.2.9:331466
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    FTB Team
    07/09/2016 08:09:50 (tomtom)





    Hello

    Yesterday (17 August) I lost 2 players from squad (S.Ramos and G.Bale). After restarting the game they were just gone?! Please return them ASAP. It is affecting the performance.

    Best regards

    1.2.9:98949


    Hi tomtom,
    Sorry for the inconvenience. Can you please let me know if you happen to have any screenshots showing those players on your roster? I know this was an issue before, but it seemed to have been resolved, that's why we're asking.
    Let me know.
    -Brino


    Hi Brino

    I sent You a PM rather than explaining here on the forum. Sorry though I forgot to fill in "subject" field, so it is marked "no subject", hope it is not a problem.

    Best regards

    tomtom


    Hi tomtom,
    Sorry for not being able to reply sooner. I had been on vacation and my colleague wasn't able to assist due to his other job tasks.
    I'll get to your PM today as soon as possible. I've been busy trying to get back to normal after being out of the office.
    -Brino


    Hello

    Any news on that?

    tomtom
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    FTB Team
    07/09/2016 08:11:28 (tomtom)


    Hello

    My highest rank was league 1

    http://i.imgur.com/DSfl7za.png

    But the reward was for league 3

    http://i.imgur.com/OKsZ8wj.png

    Can You please correct it.

    Best regards

    tomtom
    1.2.9:98949


    Hello

    What about this? Can it be solved in a near future?


    tomtom
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