Bugs & Technical Issues

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    FTB Team
    11/07/2016 16:06:31 (Akpsmodding)

    Yeah, i have receive my coins but i'm not champion :/
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    FTB Team
    11/07/2016 14:10:52 (Brino)







    Hi meow8,

    Thanks a lot for sending this along. The screenshots really help.
    I've forwarded all of this information to our development team and they're going to review it as soon as possible.

    Once i have more information I'll let you know.

    -Brino


    I'm waiting solve that issues. Unforunately i see an other bug. Same as other users have said. I open a player pack and i see s.ramos on my players and add him my squad. I played a few hours with s.ramos and after this player disappeared.


    Hi meow8,
    Can you please clarify if you're referring to the account on your phone or the computer?  ID: 122109 (phone) or ID: 316146 (computer)?
    -Brino


    Hi Brino,
    As i said before, opening a new game on my computer. i dont play that game. i play, my developed game on my phone. So i see that bug on my phone


    Ok meow8 :) I'm just trying to get as much information as possible to rule out any possibilities.
    I've just checked into your account and can't see Ramos in any of the packs you opened. When did you see him exactly?
    -Brino

    Hi Brino,
    i see that bug, 1-2 days before my post. But this is unimportant for me. The player disappeared and i cant get screenshots about this issue. 
    İt has been 15 days since my first message. Still i cant play my game on Facebook and player selling difference continues. When a rival leave game, sometimes the game is frozen and you lost game. Tournament issue is the other bug.
    Also game has many errors. I see an other important bug but i dont say it. Because you did not anything yet  :)


    Hi meow8,
    You keep saying I'm not doing anything but please understand there are some things I cannot do myself. I'm not a developer and I can't fix all of the issues. I am doing the best I can with what is available to me and with what I can do.
    I'm looking into everything with the developers but please give us some time. If you see additional bugs, the best thing you can do is tell us and we'll fix it as soon as possible. It's just going to keep affecting you if you don't tell us.
    As soon as I can I'll get back to you on the other issues.
    Thanks for your understanding,
    -Brino


    ** Update **
    I've added Ramos back onto your roster due to the visual error.
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    FTB Team
    11/07/2016 16:28:45 (Akpsmodding)

    , thank you for helping me but before you did that I played and lost three stars. When you corrected the problem as I asked you, you gave me these three stars back. Yet, it was not the first problem : the first one was that I lost my winner status and came back to the first division with three stars. I would like to ask you if you could give me back what I lose before losing these three stars. Thank you!
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    FTB Team
    12/07/2016 06:37:53 (meow8)

    I play tournament and win first game. And my rival for second game: the same player!!! How can it possible? This game becoming like a mess..
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    FTB Team
    12/07/2016 09:04:01 (Pedris90)

    Hi Brino,
    Last week I wrote a post asking for help because it is from 6 June that I can't find any 4 stars player in packs and I open 3/4 packs every day. Probably you didn't see my post.
    Could you please check if my account is ok?

    1.2.9:104771
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    FTB Team
    12/07/2016 13:30:30 (Brino)


    , thank you for helping me but before you did that I played and lost three stars. When you corrected the problem as I asked you, you gave me these three stars back. Yet, it was not the first problem : the first one was that I lost my winner status and came back to the first division with three stars. I would like to ask you if you could give me back what I lose before losing these three stars. Thank you!


    Hi Akpsmodding,
    Everything should be correct now.
    Please let me know.
    -Brino
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    FTB Team
    12/07/2016 13:32:06 (Brino)


    Hi Brino,
    Last week I wrote a post asking for help because it is from 6 June that I can't find any 4 stars player in packs and I open 3/4 packs every day. Probably you didn't see my post.
    Could you please check if my account is ok?

    1.2.9:104771


    HI Pedris90,
    I'm sorry, I just checked and it seems I did miss your message. It is more difficult to get the 4-star players but it shouldn't be impossible. I've already sent a request to the team to look into the probability of those cards but I haven't yet received information. As soon as I do I'll let you guys know.
    -Brino
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    FTB Team
    12/07/2016 13:33:38 (Brino)


    I play tournament and win first game. And my rival for second game: the same player!!! How can it possible? This game becoming like a mess..


    Hi meow8,
    Just because you won the first game, it doesn't mean you'll win the 2nd game. It depends on your plays, where you put your players' cards, etc, unless there is more to what you wrote. Did something else happen, like a connection issue causing your opponent to win? Please give me more information when you have a moment.
    -Brino
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    FTB Team
    12/07/2016 13:46:03 (Akpsmodding)


    Hi Brino,
    Last week I wrote a post asking for help because it is from 6 June that I can't find any 4 stars player in packs and I open 3/4 packs every day. Probably you didn't see my post.
    Could you please check if my account is ok?

    1.2.9:104771

    Yes thank you brino you're the BEST !!
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    FTB Team
    13/07/2016 13:30:52 (Brino)



    Hi Brino,
    Last week I wrote a post asking for help because it is from 6 June that I can't find any 4 stars player in packs and I open 3/4 packs every day. Probably you didn't see my post.
    Could you please check if my account is ok?

    1.2.9:104771

    Yes thank you brino you're the BEST !!


    :) Glad to have been able to fix this for you!
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    FTB Team
    13/07/2016 16:40:53 (Ms T)

    Hi Brino

    I played a Tournament and my opponent left before any cards could be launched. By virtue, the win should be mine as he/ she forfeited as it is shown. It turns out however that as a result, I too was eliminated.  ???

    http://i.imgur.com/0Ww2lox.png

    Somehow 1 coin was rewarded, while it should have been 11.

    http://i.imgur.com/okkKdQX.png

    You can see in the initial screen shot that my opponent had no avatar, so I am assuming that the assigned loss is to him/ her as shown above.

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    FTB Team
    14/07/2016 13:18:09 (Brino)

    Hey Ms T,
    This is an issue that our team is working to resolve as soon as possible.
    Unfortunately it's not possible for me to set you back to that place in the tournament but I've added the pack into your account for the first round win as it shows in the screenshot.
    -Brino
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    FTB Team
    15/07/2016 11:00:58 (Ms T)


    Hey Ms T,
    This is an issue that our team is working to resolve as soon as possible.
    Unfortunately it's not possible for me to set you back to that place in the tournament but I've added the pack into your account for the first round win as it shows in the screenshot.
    -Brino


    Thanks Brino

    With regards to accounts being linked to FB, I am playing on Android, have linked my account to FB and am now trying to play on iOS. Unfortunately with a bit of difficulty as I keep getting an error that the account is already linked to another?
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    FTB Team
    17/07/2016 18:17:10 (meow8)

    Hi Brino,
    İ want to ask a question. If you consecutive win 3 game, win the tournament is this right? I play first game and win. I play second game and win but i'm not going continue on the tournament table. I play third game and win but again i'm not continue. I play fourth game and lose game and i get 1 pack. I win 3 game but not continue. I'm so angry!

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    FTB Team
    18/07/2016 13:22:47 (Illyspooner)

    Hi Brino, can you tell me what is special for the shiny cards(those with moving background)? I have a Vucevic who is shiny while I noticed other player's Vucevic is normal one. Any difference between shiny one and normal one? Thanks.
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    FTB Team
    22/07/2016 00:31:01 (Ms T)

    Apologies for the double post.

    Tournament issues again.

    http://i.imgur.com/CADCYKf.png

    Opponent left. Again. Yet again the loss was allocated to me.

    It takes an awfully long time to accumulate 300 coins to play and the possibility of winning 6 packs does not really even out just being reimbursed with one as a result when the error isn't with you as the player.  :(

    This. Is. Not. OK.
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    FTB Team
    18/07/2016 14:13:22 (Ms T)

    Hi Brino

    Noticed a bug when playing Tournaments.

    If you have tried to play a normal game but then cancelled before finding an opponent and then directly thereafter going to play a Tournament, it appears as if the opponent in the Tournament was the one you may have cancelled prior to being matched in the normal game.

    In game data appears normal in some instances. The first time it happened, I won the game. My opponent in the next round however appeared to be the same as the one I had just beat.

    Unfortunately I did not get a screen shot, I can confirm that the opponent's cards were much higher and varied to that which is given in the Tournament line up. A legend card, three 4-star cards and then some.

    I drew though, so this time I was able to replay.

    Not sure if this is related to the issue I encountered here
    Hi Brino

    I played a Tournament and my opponent left before any cards could be launched. By virtue, the win should be mine as he/ she forfeited as it is shown. It turns out however that as a result, I too was eliminated.  ???

    http://i.imgur.com/0Ww2lox.png

    Somehow 1 coin was rewarded, while it should have been 11.

    http://i.imgur.com/okkKdQX.png
    You can see in the initial screen shot that my opponent had no avatar, so I am assuming that the assigned loss is to him/ her as shown above.
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    FTB Team
    23/07/2016 07:30:48 (CODM)

    Hi Brino
    I have been elimineted 2 times this morning from tournment and lost 600 coins. The first time I played with players Who have his card not tournment card. Second I just played the first card and have been elimineted.
    Please advise
    Regards
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    FTB Team
    23/07/2016 14:09:48 (Rafitamg)

    Hi, i obtain a james Rodriguez card in a package, but when i go to the alineation site this card is gone. As is a card that i already had, you can see it when you can sell it, but not in the alineation. Please, could you check it and fix it? User 103511. Tks
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    FTB Team
    23/07/2016 20:59:33 (meow8)

    İn a few days, i open 40 packs. This mean 200 players. And i get only one low player. Only one new player! They are cheat all players
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    FTB Team
    26/07/2016 10:11:39 (Brino)

    Hi everybody,

    I had an issue with flights in the US and was unable to make it back to the office yesterday as planned. I'm now back in the office and catching up on everything. I'll be going through and helping you with your cases one by one as soon as possible.

    Thanks in advance for your patience and understanding,

    -Brino
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    FTB Team
    27/07/2016 08:42:40 (Brino)


    İn a few days, i open 40 packs. This mean 200 players. And i get only one low player. Only one new player! They are cheat all players


    Hi meow8,
    Can you please add your User ID to your signature so I don't have to keep searching for it? It'd help me solve the cases much quicker. Please note that if you have a lot of players already in your collection, there are higher chances of receiving duplicate players. Buying the packs doesn't keep in mind which players you don't yet have.
    Let me know if you have any further questions,
    -Brino
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    FTB Team
    27/07/2016 08:46:25 (Brino)


    Hi, i obtain a james Rodriguez card in a package, but when i go to the alineation site this card is gone. As is a card that i already had, you can see it when you can sell it, but not in the alineation. Please, could you check it and fix it? User 103511. Tks


    Hey Rafitamg,
    Sorry to hear about this inconvenience. I'm sure you didn't think to do this, but I'm going to ask just in case. Do you happen to have a screenshot showing that you received James in the pack?
    -Brino
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    FTB Team
    27/07/2016 08:47:03 (Brino)


    Hi Brino
    I have been elimineted 2 times this morning from tournment and lost 600 coins. The first time I played with players Who have his card not tournment card. Second I just played the first card and have been elimineted.
    Please advise
    Regards


    Hey CODM,
    I'm sorry about this :(
    Would it be possible to add your User ID to your account signature so I can find your account and solve the cases quicker for you?
    -Brino
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    FTB Team
    27/07/2016 08:48:44 (Brino)


    Apologies for the double post.

    Tournament issues again.

    Opponent left. Again. Yet again the loss was allocated to me.

    It takes an awfully long time to accumulate 300 coins to play and the possibility of winning 6 packs does not really even out just being reimbursed with one as a result when the error isn't with you as the player.  :(

    This. Is. Not. OK.


    Hey Ms T,
    I'm sorry about this. I'm going to report this again to the developers so they can keep an eye on it. It seems like it calmed down for a bit but now it's happening more often again. In the meantime, to compensate for the losses, I've added some coins and a few packs into your account.
    Regarding the FB issue, can you let me know if it created a new account for you? If so, what's the User ID?
    -Brino
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    FTB Team
    27/07/2016 08:49:26 (Brino)


    Hi Brino, can you tell me what is special for the shiny cards(those with moving background)? I have a Vucevic who is shiny while I noticed other player's Vucevic is normal one. Any difference between shiny one and normal one? Thanks.


    Hey Illyspooner,
    It's just a different type of card, but it doesn't do anything different other than having the moving background.
    -Brino
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    FTB Team
    27/07/2016 15:13:16 (Ms T)



    Apologies for the double post.

    Tournament issues again.

    Opponent left. Again. Yet again the loss was allocated to me.

    It takes an awfully long time to accumulate 300 coins to play and the possibility of winning 6 packs does not really even out just being reimbursed with one as a result when the error isn't with you as the player.  :(

    This. Is. Not. OK.


    Hey Ms T,
    I'm sorry about this. I'm going to report this again to the developers so they can keep an eye on it. It seems like it calmed down for a bit but now it's happening more often again. In the meantime, to compensate for the losses, I've added some coins and a few packs into your account.
    Regarding the FB issue, can you let me know if it created a new account for you? If so, what's the User ID?
    -Brino


    Thanks and welcome back. :)

    I've managed to solve the FB issue.

    Have you gotten feedback on the next builds' release notes yet?
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    FTB Team
    27/07/2016 22:28:17 (CODM)

    Hi Brino
    I have been elimineted 2 times this morning from tournment and lost 600 coins. The first time I played with players Who have his card not tournment card. Second I just played the first card and have been elimineted.
    Please advise
    Regards

    Hey CODM,
    I'm sorry about this :(
    Would it be possible to add your User ID to your account signature so I can find your account and solve the cases quicker for you?
    -Brino

    Hi Brino

    1.2.9:99226

    Thank you
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    FTB Team
    28/07/2016 08:54:49 (Brino)




    Apologies for the double post.

    Tournament issues again.

    Opponent left. Again. Yet again the loss was allocated to me.

    It takes an awfully long time to accumulate 300 coins to play and the possibility of winning 6 packs does not really even out just being reimbursed with one as a result when the error isn't with you as the player.  :(

    This. Is. Not. OK.


    Hey Ms T,
    I'm sorry about this. I'm going to report this again to the developers so they can keep an eye on it. It seems like it calmed down for a bit but now it's happening more often again. In the meantime, to compensate for the losses, I've added some coins and a few packs into your account.
    Regarding the FB issue, can you let me know if it created a new account for you? If so, what's the User ID?
    -Brino


    Thanks and welcome back. :)

    I've managed to solve the FB issue.

    Have you gotten feedback on the next builds' release notes yet?


    Good news on the FB issue! Glad to hear that. I haven't yet received the notes on the next version though. Once I have more info I'll let you know.
    -Brino
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    FTB Team
    28/07/2016 08:55:58 (Brino)


    Hi Brino
    I have been elimineted 2 times this morning from tournment and lost 600 coins. The first time I played with players Who have his card not tournment card. Second I just played the first card and have been elimineted.
    Please advise
    Regards

    Hey CODM,
    I'm sorry about this :(
    Would it be possible to add your User ID to your account signature so I can find your account and solve the cases quicker for you?
    -Brino

    Hi Brino

    1.2.9:99226

    Thank you


    Thanks for sending this along - I've added the coins back into your account.
    -Brino
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