Bugs & Technical Issues

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  • Avatar
    FTB Team
    12/05/2016 10:52:46 (Brino)

    Hi everybody,

    I'm sorry for the inconveniences caused over the past couple of days. Our development team is working very hard to resolve them as soon as possible and get the game working again like it should.

    I wrote a post here in case you didn't see it: http://www.fromthebenchgames.com/forums/index.php?topic=85194.0

    In the meantime, I kindly ask for some additional patience and the game should be running correctly soon.

    -Brino
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    FTB Team
    12/05/2016 10:54:11 (Brino)


    I commented at the beginning of the game that when you play a tournament, the two oponents dont play with the same players. It keeps happening. Are you going to do something about it? Thanks


    Hi Txaston,
    Yes, in fact, our developers are working hard to find the cause of the issue and resolve it as soon as possible.
    In the meantime, can you please send me your User ID?
    -Brino
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    FTB Team
    13/05/2016 10:23:32 (Txaston)

    My user name is 1.2.7:99855



    I commented at the beginning of the game that when you play a tournament, the two oponents dont play with the same players. It keeps happening. Are you going to do something about it? Thanks


    Hi Txaston,
    Yes, in fact, our developers are working hard to find the cause of the issue and resolve it as soon as possible.
    In the meantime, can you please send me your User ID?
    -Brino
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    FTB Team
    13/05/2016 15:44:52 (Brino)


    My user name is 1.2.7:99855



    I commented at the beginning of the game that when you play a tournament, the two oponents dont play with the same players. It keeps happening. Are you going to do something about it? Thanks


    Hi Txaston,
    Yes, in fact, our developers are working hard to find the cause of the issue and resolve it as soon as possible.
    In the meantime, can you please send me your User ID?
    -Brino



    Thanks Txaston,
    Our development team is still working to resolve the issue but I've added some coins into your account to compensate for the ones lost in the tournament issues.
    -Brino
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    FTB Team
    22/05/2016 00:43:43 (CODM)

    Hi. I got Sergio Ramos and add it to my team but later disapeared and not able to find it. Can solve this and have ramos back to my team. Thanks
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    FTB Team
    22/05/2016 00:45:37 (CODM)

    Hi. I got Sergio Ramos and add it to my team but later disapeared and not able to find it. Can solve this and have ramos back to my team. ID : 1.2.8:99226
    Thanks
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    FTB Team
    22/05/2016 01:03:23 (unzenkun)

    I let this go the first few times, but now it's been I think four times, and it's getting a little frustrating. I'll be playing a game, waiting for my opponent to move, and suddenly I've lost the game- I get 0 points for flips, lose a star, etc. Not really encouraging me to play. :P I think this has only happened once or twice today, so I'm not looking for you to award me anything, but I hope you can have the team look into it so it happens less, or hopefully not at all!

    I had it happen once when I got a text during a game, and I understand that- it's sort of like I logged out during the game- but I'm pretty sure that at least 3 times it's just booted me out when nothing else was going on.

    1:2:7:122284
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    FTB Team
    22/05/2016 07:57:36 (FANATIC)

    I logged out from my account by mistake,and now i cant get back in it from the game on my phone,so im on a guest account on my phone and with my main one which is connected with my facebook on my computer.I want the account linked with facebook on my phone back,when i try to connect it it shows error and that the account is linked to another profile.
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    FTB Team
    23/05/2016 10:55:26 (Brino)


    Hi. I got Sergio Ramos and add it to my team but later disapeared and not able to find it. Can solve this and have ramos back to my team. ID : 1.2.8:99226
    Thanks


    Hi CODM,
    I fixed this for you and replied to you through Google Play :)
    -Brino
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    FTB Team
    23/05/2016 10:56:54 (Brino)


    I let this go the first few times, but now it's been I think four times, and it's getting a little frustrating. I'll be playing a game, waiting for my opponent to move, and suddenly I've lost the game- I get 0 points for flips, lose a star, etc. Not really encouraging me to play. :P I think this has only happened once or twice today, so I'm not looking for you to award me anything, but I hope you can have the team look into it so it happens less, or hopefully not at all!

    I had it happen once when I got a text during a game, and I understand that- it's sort of like I logged out during the game- but I'm pretty sure that at least 3 times it's just booted me out when nothing else was going on.

    1:2:7:122284


    Hi unzenkun,
    I know you're not looking for a reward but I've added some coins into your account for the inconveniences. I can also assure you that our development team is already looking into the issue and we hope to have it resolved as soon as possible.
    -Brino
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    FTB Team
    23/05/2016 10:57:49 (Brino)


    I logged out from my account by mistake,and now i cant get back in it from the game on my phone,so im on a guest account on my phone and with my main one which is connected with my facebook on my computer.I want the account linked with facebook on my phone back,when i try to connect it it shows error and that the account is linked to another profile.


    Hi FANATIC,
    Can you please send me the User ID of the Guest account you signed into now? You can find it when tapping the (+) button next to "COLLECTION" on the home screen. Thanks!
    -Brino
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    FTB Team
    23/05/2016 12:58:08 (CODM)

    Thank you Brino
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    FTB Team
    24/05/2016 00:32:55 (unzenkun)



    I let this go the first few times, but now it's been I think four times, and it's getting a little frustrating. I'll be playing a game, waiting for my opponent to move, and suddenly I've lost the game- I get 0 points for flips, lose a star, etc. Not really encouraging me to play. :P I think this has only happened once or twice today, so I'm not looking for you to award me anything, but I hope you can have the team look into it so it happens less, or hopefully not at all!

    I had it happen once when I got a text during a game, and I understand that- it's sort of like I logged out during the game- but I'm pretty sure that at least 3 times it's just booted me out when nothing else was going on.

    1:2:7:122284


    Hi unzenkun,
    I know you're not looking for a reward but I've added some coins into your account for the inconveniences. I can also assure you that our development team is already looking into the issue and we hope to have it resolved as soon as possible.
    -Brino


    Very generous of you, Brino; thanks! Unfortunately it has happened again, and I really don't need coins since I deleted the game. :P I am using an iPhone 5, though with the latest iOS, so it could be that my device is slow. This time I was matched to an opponent who was set to play first when immediately I was told that I had lost- I never even saw him play. In the prior match, my opponent played once or twice with super speed: my moves were likely predictable so (s)he may have been ready, but still the card went into place extremely quickly, suggesting that my device was a bit behind. Anyway, as I said I think I'm done with this one, but hopefully that hint helps the team identify the problem. Good luck!
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    FTB Team
    24/05/2016 11:38:03 (Brino)




    I let this go the first few times, but now it's been I think four times, and it's getting a little frustrating. I'll be playing a game, waiting for my opponent to move, and suddenly I've lost the game- I get 0 points for flips, lose a star, etc. Not really encouraging me to play. :P I think this has only happened once or twice today, so I'm not looking for you to award me anything, but I hope you can have the team look into it so it happens less, or hopefully not at all!

    I had it happen once when I got a text during a game, and I understand that- it's sort of like I logged out during the game- but I'm pretty sure that at least 3 times it's just booted me out when nothing else was going on.

    1:2:7:122284


    Hi unzenkun,
    I know you're not looking for a reward but I've added some coins into your account for the inconveniences. I can also assure you that our development team is already looking into the issue and we hope to have it resolved as soon as possible.
    -Brino


    Very generous of you, Brino; thanks! Unfortunately it has happened again, and I really don't need coins since I deleted the game. :P I am using an iPhone 5, though with the latest iOS, so it could be that my device is slow. This time I was matched to an opponent who was set to play first when immediately I was told that I had lost- I never even saw him play. In the prior match, my opponent played once or twice with super speed: my moves were likely predictable so (s)he may have been ready, but still the card went into place extremely quickly, suggesting that my device was a bit behind. Anyway, as I said I think I'm done with this one, but hopefully that hint helps the team identify the problem. Good luck!


    Hi unzenkun,
    Sorry to hear you uninstalled the game :(
    I can assure you that the development team is doing everything possible to find the issue and resolve it as soon as possible. Do you happen to know the name of the opponent?
    -Brino
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    FTB Team
    24/05/2016 12:00:02 (viciousrene)

    I played Flip Football with my Nickname "Karl-Heinz". Now I want to connect the Game with my Facebookprofile and my Account is lost. I dind't recognized it, so I paid monay in extra Packs and Coins. Now I have two Account with the names "Karl-Heinz" and "Bla".

    Is there as possibility to connect both accounts? Unfortunately there ist one better account I can't reach ("Karl-Heinz") and the other new account ("Bla") with the connection to my Facebookprofile and one good Player from my pay.

    My new identify is 1.2.8:270942.
    The Old one, i don't know, because I can't login

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    FTB Team
    25/05/2016 14:00:07 (Brino)


    I played Flip Football with my Nickname "Karl-Heinz". Now I want to connect the Game with my Facebookprofile and my Account is lost. I dind't recognized it, so I paid monay in extra Packs and Coins. Now I have two Account with the names "Karl-Heinz" and "Bla".

    Is there as possibility to connect both accounts? Unfortunately there ist one better account I can't reach ("Karl-Heinz") and the other new account ("Bla") with the connection to my Facebookprofile and one good Player from my pay.

    My new identify is 1.2.8:270942.
    The Old one, i don't know, because I can't login


    Hi viciousrene,
    Unfortunately it's not possible to connect the two accounts but I'm going to see what I can do in your case. I'll get back to you by Private Message as soon as possible.
    -Brino
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    FTB Team
    26/05/2016 13:17:46 (Whynot)



    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.


    Hi Whynot,
    I was informed that at the beginning it was like that but now it doesn't matter (I just didn't know of the change until now). Anyone in division 20 could have the same probability of receiving a higher value player than anyone in the higher divisions.
    It's possible for users to have many cards if they've received them in the Starter Pack, or if they've purchased many cards. One of the 4 star players is given after completing the collection.
    Let me know if you have any additional questions,
    -Brino


    Hi Brino,
    OK so I kept playing, reached Division 1 and opened around 100 packs. I got plenty of 1 diamond cards, a few 2 diamond cards, very rare 3 diamond cards and only five 4 diamond cards. Thus 5 out of 500 cards drawn. That is around one 4 diamond card every 100 cards. Quite a very low rate. OK, why not. And still I keep facing opponents with decks full of 4 and 5 diamond cards (I've seen some players with at least three 5 diamond cards!). How can I get those cards which are not even listed in the collection tab? How many packs should I open to get at least one? Can those cards be obtained with the packs?
    In the meantime I encountered many times the issue of untimely disconnection, making me lose at whatever stage of the game (which is especially very annoying when you are 100% sure to win but get the "you lost" message whereas you're leading 6-3 and have only one card remaining to play).
    You also lose if your Internet connection is interrupted for a very few seconds (I'd say around 2-3 sec).
    I also confirm the issue of different set of cards in tournaments, which made me stop playing this part of the game. Too much coins lost for nothing.
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    FTB Team
    27/05/2016 03:08:44 (TSTKT)

    Hi Brino,

    I am using the username as TSTKT to play the flip football (on Iphone OS).
    Recently, I encounter issue where I do not able to login into  flip football. I having this issue for almost one week now.
    The program stuck on the "fromthebench" logo page and hang forever.
    Unfortunately, I do not know my user ID, but only remember my username.

    Appreciate if you can help me to solve the issue.

    Thanks.
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    FTB Team
    27/05/2016 09:07:21 (Brino)




    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.


    Hi Whynot,
    I was informed that at the beginning it was like that but now it doesn't matter (I just didn't know of the change until now). Anyone in division 20 could have the same probability of receiving a higher value player than anyone in the higher divisions.
    It's possible for users to have many cards if they've received them in the Starter Pack, or if they've purchased many cards. One of the 4 star players is given after completing the collection.
    Let me know if you have any additional questions,
    -Brino


    Hi Brino,
    OK so I kept playing, reached Division 1 and opened around 100 packs. I got plenty of 1 diamond cards, a few 2 diamond cards, very rare 3 diamond cards and only five 4 diamond cards. Thus 5 out of 500 cards drawn. That is around one 4 diamond card every 100 cards. Quite a very low rate. OK, why not. And still I keep facing opponents with decks full of 4 and 5 diamond cards (I've seen some players with at least three 5 diamond cards!). How can I get those cards which are not even listed in the collection tab? How many packs should I open to get at least one? Can those cards be obtained with the packs?
    In the meantime I encountered many times the issue of untimely disconnection, making me lose at whatever stage of the game (which is especially very annoying when you are 100% sure to win but get the "you lost" message whereas you're leading 6-3 and have only one card remaining to play).
    You also lose if your Internet connection is interrupted for a very few seconds (I'd say around 2-3 sec).
    I also confirm the issue of different set of cards in tournaments, which made me stop playing this part of the game. Too much coins lost for nothing.


    Hi Whynot,
    I can understand what you're saying. I'm going to send a suggestion to the team that they increase the percentage of 4 star players that appear in the packs.
    Regarding the tournament issue, I can confirm that's an issue we're aware of and the development team is working to find the cause and resolve it as soon as possible.
    Can you please send me your User ID so I can check into your account?
    -Brino
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  • Avatar
    FTB Team
    27/05/2016 09:16:28 (Brino)


    Hi Brino,

    I am using the username as TSTKT to play the flip football (on Iphone OS).
    Recently, I encounter issue where I do not able to login into  flip football. I having this issue for almost one week now.
    The program stuck on the "fromthebench" logo page and hang forever.
    Unfortunately, I do not know my user ID, but only remember my username.

    Appreciate if you can help me to solve the issue.

    Thanks.


    Hi TSTKT,
    So sorry to hear about this inconvenience. Have you tried deleting and re-installing the app to see if that helps? Please let me know, and don't worry - I'll help you get your account back.
    -Brino
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    FTB Team
    27/05/2016 09:27:06 (TSTKT)

    Hi Brino,

    Thanks for the reply.

    Unfortunately, I have tried to delete and re-install it twice and still not able to get back into the game.
    I'm in fact tried leave the game turn on overnight and it still hang on the "fromthebench" logo page.

    I'm pretty sure it is not the issue with connection as I able to log in into Baseball GM and NBA GM at the sametime.

    Really appreciate your help on this.

    Thanks.
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    FTB Team
    27/05/2016 15:18:54 (Whynot)





    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.


    Hi Whynot,
    I was informed that at the beginning it was like that but now it doesn't matter (I just didn't know of the change until now). Anyone in division 20 could have the same probability of receiving a higher value player than anyone in the higher divisions.
    It's possible for users to have many cards if they've received them in the Starter Pack, or if they've purchased many cards. One of the 4 star players is given after completing the collection.
    Let me know if you have any additional questions,
    -Brino


    Hi Brino,
    OK so I kept playing, reached Division 1 and opened around 100 packs. I got plenty of 1 diamond cards, a few 2 diamond cards, very rare 3 diamond cards and only five 4 diamond cards. Thus 5 out of 500 cards drawn. That is around one 4 diamond card every 100 cards. Quite a very low rate. OK, why not. And still I keep facing opponents with decks full of 4 and 5 diamond cards (I've seen some players with at least three 5 diamond cards!). How can I get those cards which are not even listed in the collection tab? How many packs should I open to get at least one? Can those cards be obtained with the packs?
    In the meantime I encountered many times the issue of untimely disconnection, making me lose at whatever stage of the game (which is especially very annoying when you are 100% sure to win but get the "you lost" message whereas you're leading 6-3 and have only one card remaining to play).
    You also lose if your Internet connection is interrupted for a very few seconds (I'd say around 2-3 sec).
    I also confirm the issue of different set of cards in tournaments, which made me stop playing this part of the game. Too much coins lost for nothing.


    Hi Whynot,
    I can understand what you're saying. I'm going to send a suggestion to the team that they increase the percentage of 4 star players that appear in the packs.
    Regarding the tournament issue, I can confirm that's an issue we're aware of and the development team is working to find the cause and resolve it as soon as possible.
    Can you please send me your User ID so I can check into your account?
    -Brino


    Hi Brino,
    Thank you for the answer.
    I play with iOS. My ID: 1.2.7:138082
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    FTB Team
    30/05/2016 10:47:23 (Brino)


    Hi Brino,

    Thanks for the reply.

    Unfortunately, I have tried to delete and re-install it twice and still not able to get back into the game.
    I'm in fact tried leave the game turn on overnight and it still hang on the "fromthebench" logo page.

    I'm pretty sure it is not the issue with connection as I able to log in into Baseball GM and NBA GM at the sametime.

    Really appreciate your help on this.

    Thanks.


    Hi TSTKT,
    Thanks for confirming. I've reported this to the developers and they said they're working to resolve the issue as soon as possible. Sorry again for the troubles.
    -Brino
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    FTB Team
    30/05/2016 10:52:14 (Brino)






    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.


    Hi Whynot,
    I was informed that at the beginning it was like that but now it doesn't matter (I just didn't know of the change until now). Anyone in division 20 could have the same probability of receiving a higher value player than anyone in the higher divisions.
    It's possible for users to have many cards if they've received them in the Starter Pack, or if they've purchased many cards. One of the 4 star players is given after completing the collection.
    Let me know if you have any additional questions,
    -Brino


    Hi Brino,
    OK so I kept playing, reached Division 1 and opened around 100 packs. I got plenty of 1 diamond cards, a few 2 diamond cards, very rare 3 diamond cards and only five 4 diamond cards. Thus 5 out of 500 cards drawn. That is around one 4 diamond card every 100 cards. Quite a very low rate. OK, why not. And still I keep facing opponents with decks full of 4 and 5 diamond cards (I've seen some players with at least three 5 diamond cards!). How can I get those cards which are not even listed in the collection tab? How many packs should I open to get at least one? Can those cards be obtained with the packs?
    In the meantime I encountered many times the issue of untimely disconnection, making me lose at whatever stage of the game (which is especially very annoying when you are 100% sure to win but get the "you lost" message whereas you're leading 6-3 and have only one card remaining to play).
    You also lose if your Internet connection is interrupted for a very few seconds (I'd say around 2-3 sec).
    I also confirm the issue of different set of cards in tournaments, which made me stop playing this part of the game. Too much coins lost for nothing.


    Hi Whynot,
    I can understand what you're saying. I'm going to send a suggestion to the team that they increase the percentage of 4 star players that appear in the packs.
    Regarding the tournament issue, I can confirm that's an issue we're aware of and the development team is working to find the cause and resolve it as soon as possible.
    Can you please send me your User ID so I can check into your account?
    -Brino


    Hi Brino,
    Thank you for the answer.
    I play with iOS. My ID: 1.2.7:138082


    Hi Whynot,
    Thanks for sending this along. I've added some coins into your account to compensate for the tournament issue. If you have any further questions or issues, please let me know,
    -Brino
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    FTB Team
    01/06/2016 16:55:51 (teddypicker89)

    Good morning,

    In the messages before every match it says that you would get rewarded at the end of the season depending on the highest division you played, not the division you were at the end of the season. I got to division 4 but got rewarded as a level 5. Please check it out.

    My user ID is 1.2.7:221163

    Thanks

    Alejandro
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    FTB Team
    03/06/2016 01:56:18 (TSTKT)



    Hi Brino,

    Thanks for the reply.

    Unfortunately, I have tried to delete and re-install it twice and still not able to get back into the game.
    I'm in fact tried leave the game turn on overnight and it still hang on the "fromthebench" logo page.

    I'm pretty sure it is not the issue with connection as I able to log in into Baseball GM and NBA GM at the sametime.

    Really appreciate your help on this.

    Thanks.


    Hi TSTKT,
    Thanks for confirming. I've reported this to the developers and they said they're working to resolve the issue as soon as possible. Sorry again for the troubles.
    -Brino


    Hi Brino,

    First of all, enjoy your holidays.

    I understand that FTB is close until Jun/6.
    Appreciate if you can help to follow up my case with the developer.

    There is a new version (euro/copa version) for flip football and FM16 yesterday.
    Basically, I have update both version and still not able to get my flip football game running. I have no issue on FM16 even after the updated version.

    Really appreciate if you can help me to follow up my case on flip football, I have miss out the action for weeks now....

    Thanks.

    Regards
    Suan Tuck
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    FTB Team
    03/06/2016 13:48:45 (CODM)

    Hi

    I have some problem with players, i already lost Sergio Ramos and the problem was solved. now again I lost Gareth Bale and Marcelo. I got them in 2 different and put them in the team, I played one game with Bale and later I did not found him and Marcelo also, I got 2 places empty.
    please verify and adjust this issue forever

    thanks
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    FTB Team
    03/06/2016 17:40:45 (Radames)

    Hola buenos días.

    Compre un paquete, me quitaron mis 200 monedas pero se trabo y no me dieron a los jugadores, me pueden ayudar con esto, por favor.
    Además, compro y compro paquetes y no me salen jugadores con cuatro estrellas, quisiera saber que es lo que tengo que hacer o cual es el truco.

    Me gusta mucho el juego, llevo dos meses y es la primer falla que tengo, espero que me puedan ayudar.
    Gracias y saludos.

    Mi cuenta es la 1.2.4:104951
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    FTB Team
    06/06/2016 07:23:34 (bauck)

    I have bought 1 new pack in store, opened collection had 209 players, Ramos was highlited in next 5 seconds I had again 208 players, without Ramos.  User: 1.2.9:116251
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    FTB Team
    06/06/2016 10:20:02 (Ms T)

    Hi

    A couple of issues;

    1. Card distribution in packs is a farce:

    - Bought 7 packs, not one 4 star rated/gold card, nearly 25 duplicates though. So essentially only 2 solid packs issued out of 7. (see screen grab) http://sendvid.com/on9t6cz5

    - bought another pack within minutes, received 4 duplicates out of the 5 issued. Still no 4 star rated/gold cards.
    (see screen grab) http://sendvid.com/0hwkmefo


    2. Rival match ups are inconsistent.

    You should be able to play within rank or closest to rank. At this stage, reaching 1st division is impossible unless you spend money in store, which clearly doesn't allocate cards fairly to what is spent.

    3. Tournament match ups are designed for failure. It makes no sense that a 14/ 13/ 12 ranked player faces off to a champion. There is no gain, particularly if you have paid to play.

    4. There's no account migration across devices like with other FTB games. You essentially start from scratch on every other device should you have to change handsets. I do not wish to link my FB account. Surely there must be an alternative?

    5. There is no username sensitivity i.e. UN duplication. I have the same UN on two different handsets, obviously different UID's. Would it be possible to merge to two or migrate the cards collected from one account to the other?

    6. Bought so many packs, roughly 2 per day over an estimated period of three weeks on coins won - no elusive gold cards in any of these packs. Duplicates are definitely guaranteed though.

    7. The conversion rate of the cost of a pack of cards, to what is returned for selling duplicates amounts to daylight robbery. Particularly taking into account the aforementioned points.

    8. Probably 10 packs bought with cash, i.e real money, refer to points 1, 6 & 7.

    9. Please give me gold cards :(

    Essentially, completing the collection is impossible unless you spend, spend and spend and then some and then you still won't get the cards you need.

    You're selling the pot of gold at the end of the rainbow, but you conveniently fail to mention that a battle to possible death must be had with several leprechauns in order to get that pot of gold.

    User ID: 1.2.9:270390

    ** At times when starting the game and going directly to 'Play" you're greeted with "service currently unavailable". I've found that for the moment, going to collection, tournament and store options first, removes the unavailable notice in order to play.
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