Bugs & Technical Issues

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    FTB Team
    01/05/2016 11:19:02 (Pedris90)

    Buongiorno,
    Ho ricevuto il premio per aver raggiunto il livello 10 ma io sono arrivato al livello 9!
    Grazie Brino
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    FTB Team
    01/05/2016 13:35:53 (Gadrian10)

    Hola e tenido varios problemas
    1 jugue un torneo y no se me dio el sobre..
    2 compre un sobre con 200 monedas y no lo pude abrir
    3 e pagado 0.99 para jugar a un torneo y no lo e podido jugar.. todo esto en 1 semana.. espero que se arregle gracias.
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    FTB Team
    01/05/2016 16:50:08 (Txaston)

    I reached division 1 but I finished the season in division 2. I was given the rewards for division 2 but the rules say I should have been given the rewards for division 1.
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    FTB Team
    01/05/2016 17:11:46 (Txaston)



    I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks


    Hi Txaston,
    Sorry for the inconveniences. Our developers are going to be uploading a new version this week that should resolve that for you. Regarding the tournament issue, can you send me your User ID so I can check into it?
    -Brino


    I downloaded the new version but the advertisements are still there.
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    FTB Team
    02/05/2016 11:57:42 (Brino)




    I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks


    Hi Txaston,
    Sorry for the inconveniences. Our developers are going to be uploading a new version this week that should resolve that for you. Regarding the tournament issue, can you send me your User ID so I can check into it?
    -Brino


    I downloaded the new version but the advertisements are still there.


    Hi Txaston,

    When you collected the season prize, it should have given you the prize for division 1, which contains stars. Just like when you win a match, the stars are added and those help you rise divisions. At the start of the new season, it takes the stars you received in the reward and adds them onto Division 20 - if you received 6 stars, you'd start the next season in Division 18, rather than in Division 20. If you received 57 stars, you would start in Division 2 instead of Division 20 (3 stars move you up to the next division).

    Regarding the Advertisements, I'm going to check into this as I was informed it would be in this new version.
    I'll keep you posted.

    -Brino
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    FTB Team
    02/05/2016 12:00:26 (Brino)


    I got the rewards for division 11 but I reached division 9


    Hi Mavo7,
    I think what's going on is that you saw the division in which you're starting the new season (11), but the prize was from division 9. At the start of the new season, it takes the stars you received in the previous season's reward and adds them onto Division 20 (which is the division every user starts at in the new season, without adding the stars received from rewards). In your case, you would have received 27 stars which would have you start the next season in Division 11 rather than in Division 20. (3 stars move you up to the next division).
    If you have any additional questions, just let me know.
    -Brino
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    FTB Team
    02/05/2016 12:02:33 (Brino)


    Buongiorno,
    Ho ricevuto il premio per aver raggiunto il livello 10 ma io sono arrivato al livello 9!
    Grazie Brino


    Buongiorno Pedris90,
    Chiedo scusa per qualsiasi confusione. Ciò che succede è che hai ricevuto la ricompensa per la divisione 9, la divisione massima raggiunta a fine stagione (che equivale ad un mese). La ricompensa contiene delle stelle le quali permettono di ricominciare da una divisione diversa dalla 20. Nel tuo caso, ti ricomincerá dalla divisione 10 invece di 20 grazie alle stelle ricevute nella ricompensa.
    Se hai altre domande, fammi sapere
    -Brino
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    FTB Team
    02/05/2016 12:03:40 (Brino)


    Hola e tenido varios problemas
    1 jugue un torneo y no se me dio el sobre..
    2 compre un sobre con 200 monedas y no lo pude abrir
    3 e pagado 0.99 para jugar a un torneo y no lo e podido jugar.. todo esto en 1 semana.. espero que se arregle gracias.


    Hola Gadrian10:
    Siento el inconveniente. ¿Podrías enviarnos tu ID de usuario para poder identificar lo que podría estar pasando? Se encuentra en la sección que está al lado de Colección, cuando le das al botón (+)
    Un saludo,
    -Brino
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    FTB Team
    02/05/2016 16:19:59 (Gadrian10)

    ID:113632
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    FTB Team
    03/05/2016 08:19:58 (Brino)


    ID:113632


    Muchas gracias.
    Acabo de añadir los 2 packs que no recibiste y los 300 coins por el torneo.
    -Brino
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    FTB Team
    04/05/2016 15:48:49 (Illyspooner)

    My Ramos is like a ghost. He appears and disappears every day. I think it is a bug. Please check into my account to see what is going on. My username is Shao. ID: 115896
    I also have the screenshots to prove I owns Ramos but I don't know how to post it on forum.
    http://i64.tinypic.com/2s9624k.jpg
    http://i63.tinypic.com/33z4vuf.jpg
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    FTB Team
    04/05/2016 15:57:55 (Illyspooner)


    My Ramos is like a ghost. He appears and disappears every day. I think it is a bug. Please check into my account to see what is going on. My username is Shao. ID: 1115896
    I also have the screenshots to prove I owns Ramos but I don't know how to post it on forum.



    Now he disappears from my roster. Wired.
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    FTB Team
    05/05/2016 08:14:13 (Mavo7)



    I got the rewards for division 11 but I reached division 9


    Hi Mavo7,
    I think what's going on is that you saw the division in which you're starting the new season (11), but the prize was from division 9. At the start of the new season, it takes the stars you received in the previous season's reward and adds them onto Division 20 (which is the division every user starts at in the new season, without adding the stars received from rewards). In your case, you would have received 27 stars which would have you start the next season in Division 11 rather than in Division 20. (3 stars move you up to the next division).
    If you have any additional questions, just let me know.
    -Brino

    I started the new season at division 15 so it cant be that.
    Thanks for the help anyway
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    FTB Team
    05/05/2016 08:50:49 (Brino)




    I got the rewards for division 11 but I reached division 9


    Hi Mavo7,
    I think what's going on is that you saw the division in which you're starting the new season (11), but the prize was from division 9. At the start of the new season, it takes the stars you received in the previous season's reward and adds them onto Division 20 (which is the division every user starts at in the new season, without adding the stars received from rewards). In your case, you would have received 27 stars which would have you start the next season in Division 11 rather than in Division 20. (3 stars move you up to the next division).
    If you have any additional questions, just let me know.
    -Brino

    I started the new season at division 15 so it cant be that.
    Thanks for the help anyway


    Hey Mavo7,
    Can you send me your User ID so I can double check everything for you? I want to make sure everything worked as it was supposed to.
    Thanks,
    -Brino
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    FTB Team
    05/05/2016 08:53:49 (Brino)



    My Ramos is like a ghost. He appears and disappears every day. I think it is a bug. Please check into my account to see what is going on. My username is Shao. ID: 1115896
    I also have the screenshots to prove I owns Ramos but I don't know how to post it on forum.



    Now he disappears from my roster. Wired.


    Hi Illyspooner,
    That is strange. I've just checked into your account and can't see him on your roster.
    Please send me a PM with your email and I'll open a Support ticket - we can handle this better there.
    Thanks
    -Brino
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    FTB Team
    05/05/2016 09:49:48 (Pedris90)

    Ciao Brino,
    ho lo stesso problema di Mavo7, ho ricominciato dalla 15 ma tu mi hai scritto che avrei ricominciato dalla 10.
    ID: 1.2.4:104771
    Grazie
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    FTB Team
    05/05/2016 20:08:23 (Mavo7)





    I got the rewards for division 11 but I reached division 9


    Hi Mavo7,
    I think what's going on is that you saw the division in which you're starting the new season (11), but the prize was from division 9. At the start of the new season, it takes the stars you received in the previous season's reward and adds them onto Division 20 (which is the division every user starts at in the new season, without adding the stars received from rewards). In your case, you would have received 27 stars which would have you start the next season in Division 11 rather than in Division 20. (3 stars move you up to the next division).
    If you have any additional questions, just let me know.
    -Brino

    I started the new season at division 15 so it cant be that.
    Thanks for the help anyway


    Hey Mavo7,
    Can you send me your User ID so I can double check everything for you? I want to make sure everything worked as it was supposed to.
    Thanks,
    -Brino

    My user id is: 1.2.8:75679
    Thanks Brino
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    FTB Team
    05/05/2016 20:52:52 (nass)

    Hi guys. I made the update Today and my game was deleted I have To restart from the beginning. Can you check it please? My username is NA2S I was in division 6 or 7.
    And last month and I got rewards for division 6 but I reached division 3..... why?
    Thanks.
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    FTB Team
    06/05/2016 10:35:41 (Whynot)

    Hi, here are some bugs you should fix:
    - The game prevents your mobile phone to go to screensaver mode.
    - The collection section contains duplicates from page 22/24. (there are 24 pages of 12 cards => 288 players ; but the counter on the footer indicates up to 248 players, which is probably the right number of distinct cards)
    - Sometimes you can lose a game as if you leave it in the middle, but you actually didn't (the app leaves the game for you)
    - Once you reach division 15 or higher, you cannot go below Division 15: is it normal?

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    FTB Team
    06/05/2016 11:23:52 (Brino)


    Hi guys. I made the update Today and my game was deleted I have To restart from the beginning. Can you check it please? My username is NA2S I was in division 6 or 7.
    And last month and I got rewards for division 6 but I reached division 3..... why?
    Thanks.


    Hi nass,
    I believe we're solving this in Zendesk, right?
    Please let me know if that's not the case.
    -Brino
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    FTB Team
    06/05/2016 11:28:22 (Brino)


    Hi, here are some bugs you should fix:
    - The game prevents your mobile phone to go to screensaver mode.
    - The collection section contains duplicates from page 22/24. (there are 24 pages of 12 cards => 288 players ; but the counter on the footer indicates up to 248 players, which is probably the right number of distinct cards)
    - Sometimes you can lose a game as if you leave it in the middle, but you actually didn't (the app leaves the game for you)
    - Once you reach division 15 or higher, you cannot go below Division 15: is it normal?


    Hi Whynot,

    I'm going to reply to your 3 messages from the 3 threads in here, that way we can keep it organized.
    1st of all, thanks for your suggestions in the suggestions page. I do plan to add a rules page, I just haven't yet had time to do it.
    I've sent the above and other issues/suggestions you mentioned here and in the other thread to the development team so they can check into. In fact, the issue with the duplicate players from pages 22-24 has already been reported.

    Are you playing with Android or iOS? When you use the "*" when referring to competing with many 4*, are you referring to the division? Can you please clarify that for me so I can better understand exactly what you mean? Please also send me your User ID which can be found when you click on the (+) next to COLLECTION - then on the bottom right of the screen you'll see and ID with the format X:X:XXXX.

    Thanks a lot,
    -Brino
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    FTB Team
    06/05/2016 17:14:37 (Psgmaniac)

    Bonjour j ai fait un achat sur flip football a 5€99 et je n ai pas eu mes pack que faire
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    FTB Team
    07/05/2016 10:50:11 (Whynot)



    Hi, here are some bugs you should fix:
    - The game prevents your mobile phone to go to screensaver mode.
    - The collection section contains duplicates from page 22/24. (there are 24 pages of 12 cards => 288 players ; but the counter on the footer indicates up to 248 players, which is probably the right number of distinct cards)
    - Sometimes you can lose a game as if you leave it in the middle, but you actually didn't (the app leaves the game for you)
    - Once you reach division 15 or higher, you cannot go below Division 15: is it normal?


    Hi Whynot,

    I'm going to reply to your 3 messages from the 3 threads in here, that way we can keep it organized.
    1st of all, thanks for your suggestions in the suggestions page. I do plan to add a rules page, I just haven't yet had time to do it.
    I've sent the above and other issues/suggestions you mentioned here and in the other thread to the development team so they can check into. In fact, the issue with the duplicate players from pages 22-24 has already been reported.

    Are you playing with Android or iOS? When you use the "*" when referring to competing with many 4*, are you referring to the division? Can you please clarify that for me so I can better understand exactly what you mean? Please also send me your User ID which can be found when you click on the (+) next to COLLECTION - then on the bottom right of the screen you'll see and ID with the format X:X:XXXX.

    Thanks a lot,
    -Brino


    Hi Brino,

    Thank you for your quick answer. Actually when using the "*" I was referring to the "diamond(s)" you find on top right of cards (indicating the power of the cards).
    I play with iOS.
    Here's my ID: 1.2.7:138082
    Thanks for checking
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    FTB Team
    09/05/2016 10:38:57 (Brino)


    Bonjour j ai fait un achat sur flip football a 5€99 et je n ai pas eu mes pack que faire


    Hi Psgmaniac,
    Sorry for the inconvenience. Could you please send me your User ID so we can check your account to try to identify the issue? You can find it when tapping the (+) button next to ""COLLECTION"" on the home screen. Please also send a screenshot of the purchase (if it's iOS), or the Reference number (GPA.XXXX.XXXX.XXXX.XXXX) if it's with Google Play).
    -Brino
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    FTB Team
    09/05/2016 10:41:10 (Brino)




    Hi, here are some bugs you should fix:
    - The game prevents your mobile phone to go to screensaver mode.
    - The collection section contains duplicates from page 22/24. (there are 24 pages of 12 cards => 288 players ; but the counter on the footer indicates up to 248 players, which is probably the right number of distinct cards)
    - Sometimes you can lose a game as if you leave it in the middle, but you actually didn't (the app leaves the game for you)
    - Once you reach division 15 or higher, you cannot go below Division 15: is it normal?


    Hi Whynot,

    I'm going to reply to your 3 messages from the 3 threads in here, that way we can keep it organized.
    1st of all, thanks for your suggestions in the suggestions page. I do plan to add a rules page, I just haven't yet had time to do it.
    I've sent the above and other issues/suggestions you mentioned here and in the other thread to the development team so they can check into. In fact, the issue with the duplicate players from pages 22-24 has already been reported.

    Are you playing with Android or iOS? When you use the "*" when referring to competing with many 4*, are you referring to the division? Can you please clarify that for me so I can better understand exactly what you mean? Please also send me your User ID which can be found when you click on the (+) next to COLLECTION - then on the bottom right of the screen you'll see and ID with the format X:X:XXXX.

    Thanks a lot,
    -Brino


    Hi Brino,

    Thank you for your quick answer. Actually when using the "*" I was referring to the "diamond(s)" you find on top right of cards (indicating the power of the cards).
    I play with iOS.
    Here's my ID: 1.2.7:138082
    Thanks for checking


    Hi Whynot,
    Thanks a lot for the clarification - I know what you're referring to now.
    You'd start getting those cards in the packs once you reach the top divisions, like 1, 2 and possibly 3 as well.
    Let me know if you have any additional questions or doubts.
    -Brino
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    FTB Team
    09/05/2016 19:36:07 (Whynot)

    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.
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    FTB Team
    10/05/2016 10:33:29 (Brino)


    Hi Brino,
    Thanks for the answer. Do you mean you need to be in those divisions when getting the packs? Or is it sufficient to have reached those divisions at least once before for getting Matthaus, Muller, Maldini etc... and cards of level 4?
    I've met players with decks full of 4 and 5 diamonds cards in divisions 9 or 10 for instance.


    Hi Whynot,
    I was informed that at the beginning it was like that but now it doesn't matter (I just didn't know of the change until now). Anyone in division 20 could have the same probability of receiving a higher value player than anyone in the higher divisions.
    It's possible for users to have many cards if they've received them in the Starter Pack, or if they've purchased many cards. One of the 4 star players is given after completing the collection.
    Let me know if you have any additional questions,
    -Brino
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    FTB Team
    11/05/2016 14:11:45 (Txaston)

    I commented at the beginning of the game that when you play a tournament, the two oponents dont play with the same players. It keeps happening. Are you going to do something about it? Thanks
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    FTB Team
    11/05/2016 12:07:26 (Psgmaniac)

    Hi brino
    I cant connect in the game it s write service unavailable please try later. So i cant send you my ID in flip football now but i send you the google play accord  : GPA.1315-5256-2741-17551
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    FTB Team
    11/05/2016 15:25:41 (Psgmaniac)

    Hi Brino
    1.2.8:181122 it s my id in flip football and the number of the transaction is  : GPA.1315-5256-2741-17551coul d you do something please?
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