Bugs & Technical Issues

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    FTB Team
    14/10/2016 08:44:24 (Brino)



    Hey Ms T,
    I understand and I'm going to see what we can do to help you out.
    Regarding the Daily Tasks, they seem to be different in both screenshots.
    Are you saying that everytime you restart the app they change like that?
    -Brino


    Thanks Brino, appreciated.

    WRT Daily Tasks, this only happens when you change a mission. So when the new tasks and value is presented, the overall reward will be like in the first ss. If you end the app though, the value changes as shown in ss 2. It's only in that instance, so the change happens only in that one instance. Seems as if the reward is shown erroneously after the initial change of a mission, but rectifies itself immediately when a new session is started.

    It's similar to an issue I identified some time back.

    Note that it can happen that an opponent leaves and you are rewarded the win, but sometimes there is an error where it awards you twice.

    In this case you will be awarded coin as if you won two individual games by the same margin, and two stars will also be awarded.

    Usually this issue resolves itself when you end the application and re-start it again. Meaning the extra star and coins rewarded in error would be gone and the actual figures of what you should have will show. This might be a common denominator to the error received when trying to by a 200 coin pack and receiving the error “you do no have enough coins”.


    Hmmm. Ok - I'm going to send this over to the developers to check into.
    Apologies for the troubles :(
    -Brino
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    FTB Team
    14/10/2016 09:11:22 (Ms T)


    Hey Ms T,
    I understand and I'm going to see what we can do to help you out.

    -Brino

    :)


    Hmmm. Ok - I'm going to send this over to the developers to check into.
    Apologies for the troubles :(
    -Brino

    No problem, hope I explained it well enough.
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    FTB Team
    17/10/2016 10:40:26 (Brino)



    Hey Ms T,
    I understand and I'm going to see what we can do to help you out.

    -Brino

    :)


    Hmmm. Ok - I'm going to send this over to the developers to check into.
    Apologies for the troubles :(
    -Brino

    No problem, hope I explained it well enough.


    You did, Ms T.
    Let me just ask a quick question though -- Are you watching a video to swap the tasks at all when you notice this difference?
    -Brino
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    FTB Team
    17/10/2016 12:28:15 (Ms T)


    You did, Ms T.
    Let me just ask a quick question though -- Are you watching a video to swap the tasks at all when you notice this difference?
    -Brino

    Yup, that is basically when it happens.
    - complete watching video to change mission
    - mission updated to reflect a new one
    - new reward to correspond with total missions shows for example: 250 coins
    - completely end the app
    - restart app
    - new reward to correspond with total missions now shows for example: 190 coins

    Until a mission is changed or all missions are completed, the last update to the reward is the actual reward amount. The actual amount is shown after a complete restart once a mission has been changed.

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    FTB Team
    19/10/2016 09:44:22 (Brino)



    You did, Ms T.
    Let me just ask a quick question though -- Are you watching a video to swap the tasks at all when you notice this difference?
    -Brino

    Yup, that is basically when it happens.
    - complete watching video to change mission
    - mission updated to reflect a new one
    - new reward to correspond with total missions shows for example: 250 coins
    - completely end the app
    - restart app
    - new reward to correspond with total missions now shows for example: 190 coins

    Until a mission is changed or all missions are completed, the last update to the reward is the actual reward amount. The actual amount is shown after a complete restart once a mission has been changed.


    Hi Ms T,
    OK then I think I know what's going on. When you watch the video, that's to change the task, and in changing the task, it also changes the reward according to the task you get. I'm going to see if there's a way to change the task to another one with the same reward.
    When I have news on that I'll let you know.
    -Brino
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    FTB Team
    21/10/2016 14:14:58 (Ms T)




    You did, Ms T.
    Let me just ask a quick question though -- Are you watching a video to swap the tasks at all when you notice this difference?
    -Brino

    Yup, that is basically when it happens.
    - complete watching video to change mission
    - mission updated to reflect a new one
    - new reward to correspond with total missions shows for example: 250 coins
    - completely end the app
    - restart app
    - new reward to correspond with total missions now shows for example: 190 coins

    Until a mission is changed or all missions are completed, the last update to the reward is the actual reward amount. The actual amount is shown after a complete restart once a mission has been changed.


    Hi Ms T,
    OK then I think I know what's going on. When you watch the video, that's to change the task, and in changing the task, it also changes the reward according to the task you get. I'm going to see if there's a way to change the task to another one with the same reward.
    When I have news on that I'll let you know.
    -Brino


    Screen recording if it helps  https://vid.me/xyAs

    Or just skip right to where it matters https://vid.me/xyAs#0m30s

    :)
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    FTB Team
    24/10/2016 10:36:17 (Brino)





    You did, Ms T.
    Let me just ask a quick question though -- Are you watching a video to swap the tasks at all when you notice this difference?
    -Brino

    Yup, that is basically when it happens.
    - complete watching video to change mission
    - mission updated to reflect a new one
    - new reward to correspond with total missions shows for example: 250 coins
    - completely end the app
    - restart app
    - new reward to correspond with total missions now shows for example: 190 coins

    Until a mission is changed or all missions are completed, the last update to the reward is the actual reward amount. The actual amount is shown after a complete restart once a mission has been changed.


    Hi Ms T,
    OK then I think I know what's going on. When you watch the video, that's to change the task, and in changing the task, it also changes the reward according to the task you get. I'm going to see if there's a way to change the task to another one with the same reward.
    When I have news on that I'll let you know.
    -Brino


    Screen recording if it helps  https://vid.me/xyAs

    Or just skip right to where it matters https://vid.me/xyAs#0m30s

    :)


    Yikes! I've just sent the video to the developers. Hopefully they can have it resolved asap.
    Sorry for this inconvenience :( I'll keep you posted though!
    -Brino
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    FTB Team
    25/10/2016 15:09:55 (Ms T)

    Found another issue. I've been playing a good few tournaments and noticed that when I am paired against a bot, its lineup is exactly the same as mine. Lineups should be random, yeah?

    Anyway, at first I thought it was just a once off coincidence, but it seems to have happened the more I played. I think I've now come across it in at least 9 rounds of playing.

    http://i.imgur.com/NZmgXZ9.jpg

    http://i.imgur.com/bxERCX6.jpg

    http://i.imgur.com/Zf3AnbK.jpg

    http://i.imgur.com/lRtyxJn.jpg


    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection
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    FTB Team
    26/10/2016 09:33:41 (Brino)


    Found another issue. I've been playing a good few tournaments and noticed that when I am paired against a bot, its lineup is exactly the same as mine. Lineups should be random, yeah?

    Anyway, at first I thought it was just a once off coincidence, but it seems to have happened the more I played. I think I've now come across it in at least 9 rounds of playing.

    http://i.imgur.com/NZmgXZ9.jpg

    http://i.imgur.com/bxERCX6.jpg

    http://i.imgur.com/Zf3AnbK.jpg

    http://i.imgur.com/lRtyxJn.jpg


    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection


    Hey Ms T,
    I'm checking into these for you, and congrats on completing your collection ;)
    -Brino
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    FTB Team
    26/10/2016 10:43:56 (Ms T)




    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection


    Hey Ms T,
    I'm checking into these for you, and congrats on completing your collection ;)
    -Brino


    Thank you  :)
    I still do not have Ronaldinho though?  ???


    Unrelated, re Schalke , PSG and FC Porto flip games, the collections are identical to that of Flip Football and not reflecting the cards as shown on the app store screen shots. Intentional?
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    FTB Team
    27/10/2016 16:55:10 (Brino)





    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection


    Hey Ms T,
    I'm checking into these for you, and congrats on completing your collection ;)
    -Brino


    Thank you  :)
    I still do not have Ronaldinho though?  ???


    Unrelated, re Schalke , PSG and FC Porto flip games, the collections are identical to that of Flip Football and not reflecting the cards as shown on the app store screen shots. Intentional?


    Hey Ms T,
    Are you sure you don't have the Ronaldinho card yet? I found multiple accounts of users who didn't receive it correctly and I added them in manually. Please let me know.
    Regarding the other games, we're working to improve those as well. There are some irregularities that I detected and reported yesterday to the team. Hopefully we can get them looking correctly soon!
    -Brino
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    FTB Team
    28/10/2016 12:56:13 (Ms T)






    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection


    Hey Ms T,
    I'm checking into these for you, and congrats on completing your collection ;)
    -Brino


    Thank you  :)
    I still do not have Ronaldinho though?  ???


    Unrelated, re Schalke , PSG and FC Porto flip games, the collections are identical to that of Flip Football and not reflecting the cards as shown on the app store screen shots. Intentional?


    Hey Ms T,
    Are you sure you don't have the Ronaldinho card yet? I found multiple accounts of users who didn't receive it correctly and I added them in manually. Please let me know.
    Regarding the other games, we're working to improve those as well. There are some irregularities that I detected and reported yesterday to the team. Hopefully we can get them looking correctly soon!
    -Brino


    I have him now, thank you.
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    FTB Team
    31/10/2016 09:49:50 (Brino)







    Also, I've finally completed my collection, yay!  ;D  :) I did however not receive Ronaldinho as reward for doing so? In the "did you know" screens he used to be promoted as the reward for completion.  :-\


    Though no direct reference here to exactly which card; http://www.fromthebenchgames.com/forums/index.php?topic=91274.0

    Legend / 5-star cards are awarded for completing your collection


    Hey Ms T,
    I'm checking into these for you, and congrats on completing your collection ;)
    -Brino


    Thank you  :)
    I still do not have Ronaldinho though?  ???


    Unrelated, re Schalke , PSG and FC Porto flip games, the collections are identical to that of Flip Football and not reflecting the cards as shown on the app store screen shots. Intentional?


    Hey Ms T,
    Are you sure you don't have the Ronaldinho card yet? I found multiple accounts of users who didn't receive it correctly and I added them in manually. Please let me know.
    Regarding the other games, we're working to improve those as well. There are some irregularities that I detected and reported yesterday to the team. Hopefully we can get them looking correctly soon!
    -Brino


    I have him now, thank you.


    Great! Thanks a lot for your confirmation.
    -Brino
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    FTB Team
    01/11/2016 17:41:53 (Peckcolu)

    Does it not update on the first anymore?
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    FTB Team
    02/11/2016 10:22:17 (Brino)

    Hi everybody,
    We're working to get the End of Season rewards sent out to your accounts as soon as possible.
    We apologize for the inconvenience.
    -Brino
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    FTB Team
    02/11/2016 10:33:22 (Brino)

    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino
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    FTB Team
    02/11/2016 11:02:15 (sara.collado)


    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino


    The maximum división i have obtained was 0,  was it ok?, was it a mistake?. I end the season between 20 and 100 on Champions ránking. And i have recived George weah as prize. Is that correct?

    Thanks
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    FTB Team
    02/11/2016 19:58:55 (PSGfan2)

    Hi Brino
    I reached rank 11 in PSG flip and got no player at all as a reward.
    Could you please fix this bug ?

    ID: 1.0.0-4:2789
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    FTB Team
    03/11/2016 09:11:56 (Brino)



    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino


    The maximum división i have obtained was 0,  was it ok?, was it a mistake?. I end the season between 20 and 100 on Champions ránking. And i have recived George weah as prize. Is that correct?

    Thanks


    Hi sara.collado,
    Can you please send me your User ID so I can check into your account? YOu can find your User ID by tapping the (+) symbol next to COLLECTION.
    Thanks,
    -Brino
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    FTB Team
    03/11/2016 09:14:33 (Brino)


    Hi Brino
    I reached rank 11 in PSG flip and got no player at all as a reward.
    Could you please fix this bug ?

    ID: 1.0.0-4:2789


    Hey PSGfan2,
    I'm checking into this!
    -Brino
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    FTB Team
    03/11/2016 17:10:49 (sara.collado)




    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino


    The maximum división i have obtained was 0,  was it ok?, was it a mistake?. I end the season between 20 and 100 on Champions ránking. And i have recived George weah as prize. Is that correct?

    Thanks


    Hi sara.collado,
    Can you please send me your User ID so I can check into your account? YOu can find your User ID by tapping the (+) symbol next to COLLECTION.
    Thanks,
    -Brino

    Hi brino

    I have received a card as a prize, but the strange thing is that the app said that my maximun rank was 0.
    My Id is: 1.05.003-16:114426
    If you can check is everything is ok, could be grate.

    Thanks
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    FTB Team
    04/11/2016 10:43:25 (MacAT)

    Hola Brino,

    Me ha pasado una cosa muy extraña. Al finalizar la la liga de octubre recibí correctamente mi premio y empecé a jugar la de noviembre e iba por la división 2, pero esta mañana al arrancar el juego me vuelve a dar un premio como si hubiera terminado nuevamente la liga y me ha llevado a la division 13. Lo miras por favor y me devuelves a la división 2 con las estrellas que tenía?

    Gracias

    BVB Flip
    1.0.5 - 13:3811
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    FTB Team
    04/11/2016 11:12:31 (Brino)


    Hola Brino,

    Me ha pasado una cosa muy extraña. Al finalizar la la liga de octubre recibí correctamente mi premio y empecé a jugar la de noviembre e iba por la división 2, pero esta mañana al arrancar el juego me vuelve a dar un premio como si hubiera terminado nuevamente la liga y me ha llevado a la division 13. Lo miras por favor y me devuelves a la división 2 con las estrellas que tenía?

    Gracias

    BVB Flip
    1.0.5 - 13:3811


    Hola, MacAT,

    Es correcto que después de cada mes empiezas de nuevo en la división más baja, pero no debería haberte dado la recompensa de fin de temporada otra vez hoy. Vamos a ver qué ha pasado y ver como solucionártelo en la mejor manera posible.

    Un saludo,
    -Brino
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    FTB Team
    04/11/2016 11:19:38 (Brino)





    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino


    The maximum división i have obtained was 0,  was it ok?, was it a mistake?. I end the season between 20 and 100 on Champions ránking. And i have recived George weah as prize. Is that correct?

    Thanks


    Hi sara.collado,
    Can you please send me your User ID so I can check into your account? YOu can find your User ID by tapping the (+) symbol next to COLLECTION.
    Thanks,
    -Brino

    Hi brino

    I have received a card as a prize, but the strange thing is that the app said that my maximun rank was 0.
    My Id is: 1.05.003-16:114426
    If you can check is everything is ok, could be grate.

    Thanks


    Hi sara.collado,
    It might be a visual error, but division 0 is just that you reached the Champions division. Your rank in the last season was 40. We're going to check into that.
    -Brino
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    FTB Team
    04/11/2016 11:39:33 (Brino)



    Hi Brino
    I reached rank 11 in PSG flip and got no player at all as a reward.
    Could you please fix this bug ?

    ID: 1.0.0-4:2789


    Hey PSGfan2,
    I'm checking into this!
    -Brino


    Hey PSGfan2,
    I've resolved this for you. The player is now on you roster.
    -Brino
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    FTB Team
    04/11/2016 15:41:20 (MacAT)

    Hola Brino,

    Me he expresado mal. Empecé la liga de noviembre en la división 13 gracias a las estrellas que me dieron de premio por la clasificación de la de octubre, estuve jugando el día 2 de noviembre hasta alcanzar la division 2 y cuando he lanzado hoy el juego me ha ocurrido lo que te he contado...

    Saludos




    Hola Brino,

    Me ha pasado una cosa muy extraña. Al finalizar la la liga de octubre recibí correctamente mi premio y empecé a jugar la de noviembre e iba por la división 2, pero esta mañana al arrancar el juego me vuelve a dar un premio como si hubiera terminado nuevamente la liga y me ha llevado a la division 13. Lo miras por favor y me devuelves a la división 2 con las estrellas que tenía?

    Gracias

    BVB Flip
    1.0.5 - 13:3811


    Hola, MacAT,

    Es correcto que después de cada mes empiezas de nuevo en la división más baja, pero no debería haberte dado la recompensa de fin de temporada otra vez hoy. Vamos a ver qué ha pasado y ver como solucionártelo en la mejor manera posible.

    Un saludo,
    -Brino
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    FTB Team
    07/11/2016 18:41:29 (MacAT)

    Ya he visto que me habéis quitado el player que me disteis mal, pero que pasa con todas las estrellas, partidos y coins que gané el día 2 de noviembre  y no se han reflejado?


    Hola Brino,

    Me he expresado mal. Empecé la liga de noviembre en la división 13 gracias a las estrellas que me dieron de premio por la clasificación de la de octubre, estuve jugando el día 2 de noviembre hasta alcanzar la division 2 y cuando he lanzado hoy el juego me ha ocurrido lo que te he contado...

    Saludos




    Hola Brino,

    Me ha pasado una cosa muy extraña. Al finalizar la la liga de octubre recibí correctamente mi premio y empecé a jugar la de noviembre e iba por la división 2, pero esta mañana al arrancar el juego me vuelve a dar un premio como si hubiera terminado nuevamente la liga y me ha llevado a la division 13. Lo miras por favor y me devuelves a la división 2 con las estrellas que tenía?

    Gracias

    BVB Flip
    1.0.5 - 13:3811


    Hola, MacAT,

    Es correcto que después de cada mes empiezas de nuevo en la división más baja, pero no debería haberte dado la recompensa de fin de temporada otra vez hoy. Vamos a ver qué ha pasado y ver como solucionártelo en la mejor manera posible.

    Un saludo,
    -Brino

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    FTB Team
    08/11/2016 10:40:28 (Brino)


    Ya he visto que me habéis quitado el player que me disteis mal, pero que pasa con todas las estrellas, partidos y coins que gané el día 2 de noviembre  y no se han reflejado?


    Hola Brino,

    Me he expresado mal. Empecé la liga de noviembre en la división 13 gracias a las estrellas que me dieron de premio por la clasificación de la de octubre, estuve jugando el día 2 de noviembre hasta alcanzar la division 2 y cuando he lanzado hoy el juego me ha ocurrido lo que te he contado...

    Saludos




    Hola Brino,

    Me ha pasado una cosa muy extraña. Al finalizar la la liga de octubre recibí correctamente mi premio y empecé a jugar la de noviembre e iba por la división 2, pero esta mañana al arrancar el juego me vuelve a dar un premio como si hubiera terminado nuevamente la liga y me ha llevado a la division 13. Lo miras por favor y me devuelves a la división 2 con las estrellas que tenía?

    Gracias

    BVB Flip
    1.0.5 - 13:3811


    Hola, MacAT,

    Es correcto que después de cada mes empiezas de nuevo en la división más baja, pero no debería haberte dado la recompensa de fin de temporada otra vez hoy. Vamos a ver qué ha pasado y ver como solucionártelo en la mejor manera posible.

    Un saludo,
    -Brino




    Hola, MacAT:
    Siento no poder contestarte antes. He estado muy liado con muchas cosas aquí en la oficina. Siento también el problema con la liga reiniciando un par de veces. Ya debería estar solucionado igualmente. También por las molestias te he sumado algunas estrellas en tu cuenta.
    Un saludo,
    -Brino
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    FTB Team
    08/11/2016 11:43:36 (MacAT)

    Hola Brino,

    Estoy bastante mosqueado  >:( por algunas situaciones que cada vez con más frecuencia me encuentro en el juego:
    - Cómo es posible que un player de categoría 19 o 20 tenga 4 o 5 cartas con valor As?
    - Peor aún, como es posible que en un torneo un player tenga 3 Ases, si 3 y no 2 como el resto?

    Solo se me ocurre que estáis falseando el juego con una máquina para que siempre haya players, y la máquina coja las cartas que le de la gana...

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    FTB Team
    08/11/2016 16:04:25 (Ms T)


    Estoy bastante mosqueado  >:( por algunas situaciones que cada vez con más frecuencia me encuentro en el juego:
    - Cómo es posible que un player de categoría 19 o 20 tenga 4 o 5 cartas con valor As?
    - Peor aún, como es posible que en un torneo un player tenga 3 Ases, si 3 y no 2 como el resto?

    Solo se me ocurre que estáis falseando el juego con una máquina para que siempre haya players, y la máquina coja las cartas que le de la gana...


    Since the new release I too have noticed the change in cards that bots are allocated. The ones that I am usually paired against are from Divisions 20 - 2 when I can't find a legend as an opponent. I can confirm the cards assigned to these bots are pretty much a full house of A rated cards.

    Though, after the end of season reward and playing to get back to the legend division, I noticed that when you're paired against a bot, their ranking is irrelevant. It seems that they're matched to you according to the ranking that you hold and the expectation of what sort of cards you will have for holding that ranking.

    So basically if you have a lot of A rated cards, you'll be paired with a bot that has that. In the lower divisions, the bot will have cards that are representative of what players in those divisions have on average. The higher your ranking, the higher their cards. The lower your ranking, the lower their cards.

    Hope that makes sense, though I am sure Brino will be able to offer a better explanation if it doesn't.

    I can't speak to the issue with Tournaments
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