Bugs & Technical Issues

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  • Avatar
    Heath Hall

    Brino,
    The game is freezing up and I cannot get it to load.
    I’ve tried deleting the app and reloading it, but no luck.
    Username is: HCH
    ID is: 1.05.020-31.539989

    This started February 1.
    Platform is: iOS
    Device: iPhone 7+

  • Avatar
    FTB Team

    Hey @Heath

    I'm sorry to hear you're experiencing this, and thanks for letting me know when this started for you.
    I'm going to look into this and see what may be going on.

    I'll be in touch!
    Brino

  • Avatar
    Heath Hall

    Thank you!

  • Avatar
    Heath Hall

    Brino,
    We are back up and running.
    Thank you!

  • Avatar
    FTB Team

    Hey @Heath,

    Great news! Thanks a lot for confirming. I just got in the office, and I was just about to look into it.

    If you have any other questions, or if you need help with anything else, just let me know.

    Brino

  • Avatar
    Pieter Indemans

    Hi Brino

    Congratulations with the new forum, it looks very good.

    I’m happy to confirm that the issue with opponents laying the wrong card, which was mentioned multiple times in the past, seems to be solved.

    Although I keep having issues with the game freezing and crashing.

    edit: it seems that you can’t challenge Facebook friends anymore since they always appear offline

    Any news yet on legend rewards for february and match? Thanks!

    - Pieter
    Username: pieterindemans
    ID: 1.05.031-36:411658

  • Avatar
    FTB Team

    Hey @Pieter,

    Thanks so much. I'm glad you like it!

    I'm glad to hear that the issue with the wrong card being placed is solved.
    Regarding the game crashing and freezing, and not being able to challenge Facebook friends, when did that issue begin?

    I'll check into the legend rewards for February and March and get back to you on that.

    Brino

  • Avatar
    Pieter Indemans

    Thanks Brino, the app crashing seems to have solved itself (happens very little at the moment).

    About Facebook friends, I only noticed this a week ago.

    - Pieter

  • Avatar
    FTB Team

    Hey @Pieter,

    Ok great! Even if it happens very little, we want to try to make it so that it doesn't happen at all. I'm going to look into this with the development team and see if I can get more information about this issue.

    I'm going to open up a ticket through our Support platform where we can handle this issue more comfortably.

    You'll receive an email as soon as the Support ticket has been opened.

    -Brino

  • Avatar
    FTB Team

    Hi again, @Pieter:

    The legend players configured for February and March should be the following:

    February:

    • George Best
    • E. Francescoli
    • Pelé

    March:

    • L. Matthäus
    • Maldini
    • Cruyff

    In any case, I've received word that the delivery system will be changing soon. and there won't be specific players configured in the way I'm sharing with you now.

    Once I get more info on that I'll let you know.

    Brino

  • Avatar
    Pieter Indemans

    Brino

    How does the reward system work for legends that are not top 500? Is it 1 fixed card? Or is this random?

    Thanks

    - Pieter

  • Avatar
    FTB Team

    Hey @Pieter,

    You would get a random legend card in that case. If possible, please keep any questions that aren't bug-related in this topic: https://fromthebench.zendesk.com/hc/en-us/community/posts/360000469748-General-Questions

    That way we can keep everything clean and organized :) Thanks!

    Brino

  • Avatar
    FTB Team
    21/04/2016 10:22:50 (Brino)

    Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

    **The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

    In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
    - Your User Name,
    - Your User ID (You can find it when tapping the (+) button next to "COLLECTION" on the home screen)
    - Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

    We'll do our best to fix it as soon as possible!
    Thank you for your cooperation.
  • Avatar
    FTB Team
    24/04/2016 12:36:28 (Txaston)

    I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks
  • Avatar
    FTB Team
    24/04/2016 12:37:57 (Txaston)

    In the tournaments it says that both players play with the same cards but thats not happening. Some players have different cards
  • Avatar
    FTB Team
    24/04/2016 22:06:27 (Pietro001)

    I tried to register my account (Borusse) and connect it with FB account Martina ... However, instead of registering it my Borusse account disappeared and I should have to start from zero ... I strongly disagree - at first because I have earned some good players and - what I see as a bigger problem - I spent real money for buying some packs
    So I would appreciate if you could give me back my account Borusse and connect it with FB account.
    In addition - I have no offer for "Starting pack" mentioned above plus I paid and those annoying adds did not disappear.
    Would be obliged for fixing everything mentioned.
    Thanks.
  • Avatar
    FTB Team
    25/04/2016 13:07:16 (Brino)


    I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks


    Hi Txaston,
    Sorry for the inconveniences. Our developers are going to be uploading a new version this week that should resolve that for you. Regarding the tournament issue, can you send me your User ID so I can check into it?
    -Brino
  • Avatar
    FTB Team
    25/04/2016 13:08:22 (Brino)


    I tried to register my account (Borusse) and connect it with FB account Martina ... However, instead of registering it my Borusse account disappeared and I should have to start from zero ... I strongly disagree - at first because I have earned some good players and - what I see as a bigger problem - I spent real money for buying some packs
    So I would appreciate if you could give me back my account Borusse and connect it with FB account.
    In addition - I have no offer for "Starting pack" mentioned above plus I paid and those annoying adds did not disappear.
    Would be obliged for fixing everything mentioned.
    Thanks.


    Hi Pietro001,
    I'm sorry for the inconvenience. Can you confirm if you're using the same device for both accounts?
    What's the User ID for the Martina account?
    -Brino
  • Avatar
    FTB Team
    25/04/2016 18:47:42 (LBJ23)

    I bought the started package today for 3,99e and I have nothing. Normal ? It's bug ?
    Id : 115823
  • Avatar
    FTB Team
    26/04/2016 10:32:01 (Brino)


    I bought the started package today for 3,99e and I have nothing. Normal ? It's bug ?
    Id : 115823


    Hi LBJ23
    Sorry to hear about this inconvenience. Are you playing with iOS or Android?
    Can you please send me a screenshot of the invoice if it's iOS or the GPA.XXXX-XXXX-XXXX-XXXX reference number you would have received by email if it was through Google Play?
    I'll resolve it for you as soon as possible.
    -Brino
  • Avatar
    FTB Team
    26/04/2016 17:44:40 (MacAT)

    Hola,

    Tengo varias cosas:

    - He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
    - He comprado el starter kit y sigo teniendo publicidad...
    - Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

    Gracias por resolverlo

    ID: 108989
  • Avatar
    FTB Team
    27/04/2016 03:21:39 (Illyspooner)

    Hi, Brino.

    Wrong pic for J.Boateng from Bayen. You are using his brother's pic.
  • Avatar
    FTB Team
    27/04/2016 03:53:44 (Illyspooner)

    On 'Collection' section, players on page 19-21 are the same as players on page 22-24.
  • Avatar
    FTB Team
    27/04/2016 10:57:24 (LBJ23)

    Simeone can help me ?
  • Avatar
    FTB Team
    27/04/2016 14:01:03 (Brino)


    Simeone can help me ?


    Hi LBJ23,
    I've been quite busy until now. Sorry for the delay. I contacted you back already from our Support platform. Did you get that email?
    -Brino
  • Avatar
    FTB Team
    27/04/2016 14:03:12 (Brino)


    On 'Collection' section, players on page 19-21 are the same as players on page 22-24.


    Hi Illyspooner,
    I got both of your messages - Thanks for bringing these to our attention. I'll pass it along to the development team to resolve as soon as possible.
    -Brino
  • Avatar
    FTB Team
    27/04/2016 14:04:56 (Brino)


    Hola,

    Tengo varias cosas:

    - He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
    - He comprado el starter kit y sigo teniendo publicidad...
    - Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

    Gracias por resolverlo

    ID: 108989


    Hola MacAT,
    Acabo de comprobar su cuenta y veo que es cierto que no ha recibido esos 2 packs. Ahora se han sumado en su cuenta.
    En cuando la publicidad, debería estar resuelto en la próxima versión que sacamos. ¿Está jugando con iOS o Android?
    -Brino
  • Avatar
    FTB Team
    27/04/2016 17:34:59 (MacAT)

    Gracias

    Juego en IOS




    Hola,

    Tengo varias cosas:

    - He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
    - He comprado el starter kit y sigo teniendo publicidad...
    - Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

    Gracias por resolverlo

    ID: 108989


    Hola MacAT,
    Acabo de comprobar su cuenta y veo que es cierto que no ha recibido esos 2 packs. Ahora se han sumado en su cuenta.
    En cuando la publicidad, debería estar resuelto en la próxima versión que sacamos. ¿Está jugando con iOS o Android?
    -Brino
  • Avatar
    FTB Team
    28/04/2016 09:17:13 (Brino)


    Gracias

    Juego en IOS




    Hola,

    Tengo varias cosas:

    - He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
    - He comprado el starter kit y sigo teniendo publicidad...
    - Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

    Gracias por resolverlo

    ID: 108989


    Hola MacAT,
    Acabo de comprobar su cuenta y veo que es cierto que no ha recibido esos 2 packs. Ahora se han sumado en su cuenta.
    En cuando la publicidad, debería estar resuelto en la próxima versión que sacamos. ¿Está jugando con iOS o Android?
    -Brino



    De nada!
    Que tengas un buen día,
    -Brino
  • Avatar
    FTB Team
    01/05/2016 08:35:28 (Mavo7)

    I got the rewards for division 11 but I reached division 9

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