Bugs & Technical Issues

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    FTB Team
    24/06/2016 08:37:48 (Brino)

    Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

    **The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

    In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
    - Your User Name,
    - Your User ID (You can find it when tapping the (+) button next to "COLLECTION" on the home screen)
    - Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

    We'll do our best to fix it as soon as possible!
    Thank you for your cooperation.
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    FTB Team
    25/06/2016 11:34:00 (ALLSTAR)

    Same thing for me. The game keeps crashing.
    I spent money on it already, please fix!
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    FTB Team
    24/06/2016 19:16:04 (Naaba)

    The game doesn't work since last update this afternoon. Everything shut down very quickly after launching the app.
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    FTB Team
    27/06/2016 10:20:31 (Brino)

    Hi @Naaba and @ALLSTAR,

    Are you guys playing with Android or iOS?
    Are you able to get in with enough time to see your User ID before it crashes?

    Please let me know,

    -Brino
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    FTB Team
    27/06/2016 17:50:31 (gergi30)

    Hi! Every time when i click on "play" button , the game start looking for opponent but few sec later (like 15 sec) , the screen stacks for a sec and the game drop me back to the main menu without any massage .
    My username is Gt30
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    FTB Team
    28/06/2016 08:46:37 (ALLSTAR)

    I am playing on ios.. No it just crashes straight after the "from the bench screen" that comes up and thn it just goes black and crashes.
    I deleted it and downloade it again and it did the same thing!
    Now I'm going to lose all the good players I already had aren't I?
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    FTB Team
    28/06/2016 08:49:45 (ALLSTAR)

    Does it help to know my name on the game was "ALLSTAR" aswell ? :(
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    FTB Team
    28/06/2016 10:21:35 (Brino)


    Hi! Every time when i click on "play" button , the game start looking for opponent but few sec later (like 15 sec) , the screen stacks for a sec and the game drop me back to the main menu without any massage .
    My username is Gt30


    Hi gergi30,
    Sorry for the troubles. Is this happening all the time, or does it happen randomly?
    Please let me know. Can you please send me your User ID which can be found by tapping on the (+) button next to COLLECTION? It'll be on the bottom right of that screen.
    -Brino
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    FTB Team
    28/06/2016 10:23:14 (Brino)


    I am playing on ios.. No it just crashes straight after the "from the bench screen" that comes up and thn it just goes black and crashes.
    I deleted it and downloade it again and it did the same thing!
    Now I'm going to lose all the good players I already had aren't I?


    Hi ALLSTAR,
    No, you won't lose your players - your account is there, it's just that first we need to solve this issue for you to get back into it.
    Since you can't get into your account the only reference I'll have is your username ALLSTAR, so I'll try to find info that way.
    Please give me some time and I'll get back to you when I have more info.
    -Brino
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    FTB Team
    28/06/2016 21:47:17 (Naaba)


    Hi @Naaba and @ALLSTAR,

    Are you guys playing with Android or iOS?
    Are you able to get in with enough time to see your User ID before it crashes?

    Please let me know,

    -Brino


    Hi,

    Thanx for your answer. My user ID is 1:9441. I play with iOS.

    Sometimes it crash after playing (hardly) 2 or 3 games sometimes even before I reach the main menu. It seems to be absolutly random and of course it's very frustating. I cannot play the tournament mode because I've lost three times because of these crushes.
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    FTB Team
    29/06/2016 13:11:17 (Brino)



    Hi @Naaba and @ALLSTAR,

    Are you guys playing with Android or iOS?
    Are you able to get in with enough time to see your User ID before it crashes?

    Please let me know,

    -Brino


    Hi,

    Thanx for your answer. My user ID is 1:9441. I play with iOS.

    Sometimes it crash after playing (hardly) 2 or 3 games sometimes even before I reach the main menu. It seems to be absolutly random and of course it's very frustating. I cannot play the tournament mode because I've lost three times because of these crushes.


    Hi Naaba,
    I'm sorry for the troubles and thanks for the extra information. I'm going to pass it on to the developers so they can check into it and hopefully resolve as soon as possible.
    -Brino
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    FTB Team
    29/06/2016 13:31:40 (SungGoKong)

    I dont got the prize of nba flips. Do you all got the prize or same with me? Thanks...
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    FTB Team
    29/06/2016 13:47:10 (Driu21)

    Hi,

    I don't know if this is really a bug, but when I try to play last stage of my first tournament, I never find an opponent. Is that due to a bug or is it only hard to find an opponent?

    Thanks
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    FTB Team
    30/06/2016 09:55:57 (Brino)


    I dont got the prize of nba flips. Do you all got the prize or same with me? Thanks...


    Hi SungGoKong,
    Which prize are you referring to? Can you please let me know when you have a moment?
    Regards
    -Brino
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    FTB Team
    30/06/2016 09:56:41 (Brino)


    Hi,

    I don't know if this is really a bug, but when I try to play last stage of my first tournament, I never find an opponent. Is that due to a bug or is it only hard to find an opponent?

    Thanks


    Hi Driu21,
    Since the game is still quite new, it takes longer to find an opponent, but once more users download the game and start playing it'll take less time.
    -Brino
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    FTB Team
    30/06/2016 12:13:23 (monks)

    All cards if my opponents are Celtics. Doesnt matter if it is Lebron, Curry or actually someone from Celtics
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    FTB Team
    30/06/2016 13:14:42 (bizzmoneyb)

    it won't let me log in with Facebook.

    I enter my username and password and it just reloads the log in screen.

    anybody know what this is??
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    FTB Team
    30/06/2016 13:33:01 (ALLSTAR)

    Game still crashing at "from the bench screen" please any more info?
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    FTB Team
    01/07/2016 09:07:31 (ministro87)

    I received a legend card as a monthly prize and when i try to sell my duplicates, the legend card is considered duplicated and it is impossible to remove it (obviously i don't want to sell it!!!). Can you fix this please? That card should not be considered duplicated..
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    FTB Team
    01/07/2016 10:21:11 (Brino)


    I received a legend card as a monthly prize and when i try to sell my duplicates, the legend card is considered duplicated and it is impossible to remove it (obviously i don't want to sell it!!!). Can you fix this please? That card should not be considered duplicated..


    Hi ministro87,

    Can you please send me your User ID before selling any cards so I can check into this?

    Thanks
    Brino
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    FTB Team
    01/07/2016 10:21:29 (Brino)


    Game still crashing at "from the bench screen" please any more info?


    Hi ALLSTAR,
    Our development team is working to resolve this as soon as possible.
    -Brino
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    FTB Team
    01/07/2016 10:21:52 (Brino)


    it won't let me log in with Facebook.

    I enter my username and password and it just reloads the log in screen.

    anybody know what this is??


    Hi bizzmoneyb,
    Can you please send me your User ID so I can check into your account?
    -Brino
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    FTB Team
    01/07/2016 10:27:42 (Brino)


    All cards if my opponents are Celtics. Doesnt matter if it is Lebron, Curry or actually someone from Celtics


    Hi monks,
    Can you please send me a screenshot so I can check into this?
    -Brino
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    FTB Team
    01/07/2016 10:34:36 (bzh74)

    Hi,
    I have received a price from the monthly season saying that my best level was 3 but it was my last level not my best (which is 2), if i understand well we have to reveived bonus from our best level, can you check if it is an issue and correct it?

    Regards

    User ID:1:14636
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    FTB Team
    01/07/2016 11:53:12 (ministro87)



    I received a legend card as a monthly prize and when i try to sell my duplicates, the legend card is considered duplicated and it is impossible to remove it (obviously i don't want to sell it!!!). Can you fix this please? That card should not be considered duplicated..


    Hi ministro87,

    Can you please send me your User ID before selling any cards so I can check into this?

    Thanks
    Brino


    My ID is 1:10287...i have another issue to raise: a couple hours ago I had 1200 coins or so and now I have only 300!!!! Please give them back!!!!!!!

    Update: now the legend card is not considered duplicated anymore and I managed to sell the real duplicates..but the issue of the missing coins still stands!!
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    FTB Team
    01/07/2016 11:13:52 (Driu21)

    Thanks to answer to mky previous post.

    I've another issue: today I win some game and I reach 202 coins (I get also the message that I can buy a new package), but when i tried to buy the package I got message "not enough coin" and my coins decrease to 186.
    Could you help me?
    Thanks
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    FTB Team
    01/07/2016 12:57:31 (Mourning33)

    My ID is 1:13587 and I won 1500 coins and when I reopened the game I had reverted back to 197 coins.
    Everything else seems to be ok though, I would just like my coins back
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    FTB Team
    01/07/2016 13:44:27 (Baracco Bama)

    Hi, I love NBA Flip, grat game, very funny.
    I received the season prize today for level 3, which was my last level yesterday. But my highest level I got was 2. I think there is a mistake. Thanks.
    My user id is 1:11143
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    FTB Team
    02/07/2016 09:26:55 (PedroLuis)


    it won't let me log in with Facebook.

    I enter my username and password and it just reloads the log in screen.

    anybody know what this is??


    Me pasa lo mismo, imposible conectarme con facebook en un ipad2 con ios 9.3.2, para tener la misma cuenta que en mi móvil, Un saludo
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    FTB Team
    02/07/2016 10:10:09 (Windauga)

    Good morning,
    I'm having  problems with NBA Flip, the game is nice, but i'd like to know the probability of getting players in base of their level in packs, sometimes i get 2/3 blue or green, sometimes all white rarity and never got a purple one in about 30 packs and I'm curious to know if that's me to be unlucky or is that other players buying packs with real money or just being luckier.
    The main issue is that, for the 6th time right now, after I played my first player, my opponent runs out of time but the game gets stucked without playing the random player, I've kept the game open for a couple of ours the first time, today I've conceded recognaizing the same problem, I've lost just 6 stars and a few coins, but that's quite annoing.
    Thanks, keep up the good work!

    ID: 1.01.003:19170
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