Bugs & Technical Issues

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    FTB Team
    14/09/2016 11:18:34 (Brino)

    Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

    **The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

    In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
    - Your User Name,
    - Your User ID (You can find it when tapping the (+) button next to "COLLECTION" on the home screen)
    - Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

    Please also be sure to check our Help & FAQs page here:
    http://www.fromthebenchgames.com/forums/index.php?board=64.0

    If your question still hasn't been answered, please let us know. We'll do our best to fix it as soon as possible!
    Thank you for your cooperation.
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    FTB Team
    15/09/2016 09:11:49 (Daniel085)

    Hi Brino,

    I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
    Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

    And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

    Thanks in advance.

    Name: Daniel
    Team id: 1.1.3:180
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    FTB Team
    15/09/2016 13:41:34 (rodneyp)

    There are legend packs in baseball? I do not see this on my game? If it is like basketball, they will be 400 coins per pack. Brino if this is the case could you please make sure to add the legend packs to my game? 1885 last four of my account.
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    FTB Team
    15/09/2016 13:51:47 (Daniel085)

    There is an update in the appstore ;)
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    FTB Team
    16/09/2016 10:07:12 (Brino)


    Hi Bruno,

    I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
    Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

    And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

    Thanks in advance.

    Name: Daniel
    Team id: 1.1.3:180


    Hi Daniel085,
    I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
    Regarding the player Gibson, do you have a screenshot so we can see it?
    -Brino
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    FTB Team
    16/09/2016 10:07:43 (Brino)


    There are legend packs in baseball? I do not see this on my game? If it is like basketball, they will be 400 coins per pack. Brino if this is the case could you please make sure to add the legend packs to my game? 1885 last four of my account.


    Hey rodneyp,
    Those are the Premium Packs that you can find now in the store (in our latest version available on the app store).
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    16/09/2016 10:18:43 (Daniel085)



    Hi Bruno,

    I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
    Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

    And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

    Thanks in advance.

    Name: Daniel
    Team id: 1.1.3:180


    Hi Daniel085,
    I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
    Regarding the player Gibson, do you have a screenshot so we can see it?
    -Brino


    Thanks Brino. I have send you a PM.

    Greetz, Dani
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    FTB Team
    16/09/2016 11:27:40 (Brino)




    Hi Bruno,

    I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
    Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

    And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

    Thanks in advance.

    Name: Daniel
    Team id: 1.1.3:180


    Hi Daniel085,
    I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
    Regarding the player Gibson, do you have a screenshot so we can see it?
    -Brino


    Thanks Brino. I have send you a PM.

    Greetz, Dani


    Hi Dani,
    I checked into the legend issue with the team and it seems to be correct. Due to the total of his points, he didn't quite reach the value that gives 2 A's.
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    24/09/2016 12:31:17 (Ms T)

    When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

    In point a, the only option is to restart the app.

    Screen shot showing when no option is available.

    http://i.imgur.com/nM1VYXF.jpg
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    FTB Team
    26/09/2016 10:14:12 (Brino)


    When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

    In point a, the only option is to restart the app.

    Screen shot showing when no option is available.

    http://i.imgur.com/nM1VYXF.jpg


    Hey Ms T,
    Thanks for sending this - I'm going to pass it along to the developers to check into and resolve as soon as possible.
    -Brino
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    FTB Team
    01/11/2016 15:54:05 (Wang923)

    When will the October "season" end? No rewards as of yet.
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    FTB Team
    02/11/2016 09:52:44 (Brino)


    When will the October "season" end? No rewards as of yet.


    Hey Wang923,
    We're checking into this. Apologies for the inconvenience.
    -Brino
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    FTB Team
    02/11/2016 10:33:00 (Brino)

    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino
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    FTB Team
    02/11/2016 11:35:13 (Daniel085)


    The issue with the End of Season rewards has now been resolved!
    Apologies for the inconvenience!
    -Brino


    Hi Bruno,

    The new season is started and i received the coins but no legend player. I finished 11th in legend league. Could you please look at it? Thanks in advance
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    FTB Team
    02/11/2016 17:59:34 (kieranoc)

    Hi Bruno,
    I have 2 questions.

    1. I never had an animation giving me my october rewards, however I can see that my coins have increased somewhere between 800-1000. I was wondering if I was supposed to receive more than just this since last month I received Coins, Packs, and a Legend card. I finished in the 19th in the Legend Division.

    2. I was also wondering if it is possible to get legend cards from tournament packs. I use all my coins to do tournaments because it seems like I win 4/5 tournaments, but I already have 202/247 cards and I dont seem to ever be getting anything new from my 5 tournament packs. Would I be more likely to get a new or worthy card from using my money on legend packs instead of the tournaments, despite the fact that i consistently win the 5 packs from the tournament?

    Love the game you guys made, hope to hear back soon
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    FTB Team
    03/11/2016 09:07:05 (Brino)

    Hi @Daniel085 and @kieranoc

    Can you please send me your User ID's so I can check into your accounts and resolve this for you as soon as possible?

    -Brino
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    FTB Team
    08/11/2016 16:35:23 (Ms T)



    When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

    In point a, the only option is to restart the app.

    Screen shot showing when no option is available.

    http://i.imgur.com/nM1VYXF.jpg


    Hey Ms T,
    Thanks for sending this - I'm going to pass it along to the developers to check into and resolve as soon as possible.
    -Brino


    Hi Brino

    Thought I'd let you know that this issue still seems to be present.

    Additional question, I bought a few 200 coin packs over the last 24 hours and received cards with moving backgrounds like the ones in premium packs. Am I to assume that the difference then between the standard 200 coin pack and the premium 400 coin pack, is that all the cards will have moving backgrounds and you may potentially find a 5 star card?

    Observation, on selling duplicate cards, there doesn't seem to be made an allocation for 5 star cards.
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    FTB Team
    10/11/2016 09:26:45 (Brino)




    When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

    In point a, the only option is to restart the app.

    Screen shot showing when no option is available.

    http://i.imgur.com/nM1VYXF.jpg


    Hey Ms T,
    Thanks for sending this - I'm going to pass it along to the developers to check into and resolve as soon as possible.
    -Brino


    Hi Brino

    Thought I'd let you know that this issue still seems to be present.

    Additional question, I bought a few 200 coin packs over the last 24 hours and received cards with moving backgrounds like the ones in premium packs. Am I to assume that the difference then between the standard 200 coin pack and the premium 400 coin pack, is that all the cards will have moving backgrounds and you may potentially find a 5 star card?

    Observation, on selling duplicate cards, there doesn't seem to be made an allocation for 5 star cards.


    Hey Ms T,
    :( This isn't good if it's still happening. Does it happen every time you lost a match or just sometimes?
    With the Premium packs, yes, you're guaranteed shiny cards and the possibility of getting a legend card.
    I'm checking into the allocation for 5-star cards with the team.
    -Brino
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    FTB Team
    13/11/2016 20:33:49 (Ms T)


    Hey Ms T,
    :( This isn't good if it's still happening. Does it happen every time you lost a match or just sometimes?
    With the Premium packs, yes, you're guaranteed shiny cards and the possibility of getting a legend card.
    I'm checking into the allocation for 5-star cards with the team.
    -Brino


    Hi Brino

    It happens after every game lost.

    http://i.imgur.com/n8yAdvH.jpg

    http://i.imgur.com/KLwS63b.jpg

    Sometimes there is an option to double coins, other times there's nothing so I have to close the app and restart again to continue. I'm playing on iOS if that helps.

    And the reason I asked about the shiny cards is because I've gotten some in the 200 coin pack, so I just wanted to be sure that the only difference is the chance of getting legend cards in the 400 coin packs.

    Also, will daily rewards ever be introduced?

    • Unrelated: wrt the new flip games, Chelsea, Atletico etc. will the collection remain as is? I'd be really keen to continue playing any of those but if the collection remains the same as Flip Football then I'd rather not.
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    FTB Team
    14/11/2016 10:18:09 (Brino)



    Hey Ms T,
    :( This isn't good if it's still happening. Does it happen every time you lost a match or just sometimes?
    With the Premium packs, yes, you're guaranteed shiny cards and the possibility of getting a legend card.
    I'm checking into the allocation for 5-star cards with the team.
    -Brino


    Hi Brino

    It happens after every game lost.



    Sometimes there is an option to double coins, other times there's nothing so I have to close the app and restart again to continue. I'm playing on iOS if that helps.

    And the reason I asked about the shiny cards is because I've gotten some in the 200 coin pack, so I just wanted to be sure that the only difference is the chance of getting legend cards in the 400 coin packs.

    Also, will daily rewards ever be introduced?

    • Unrelated: wrt the new flip games, Chelsea, Atletico etc. will the collection remain as is? I'd be really keen to continue playing any of those but if the collection remains the same as Flip Football then I'd rather not.


    Ok thanks for letting me know. Regarding the lost games and the buttons not appearing, I'm going to report it to the team to try to resolve this as soon as possible.

    Regarding the shiny cards, I understand what you're saying, yes you have the chance of getting the Legend player in the Premium packs, but not in the regular packs, and the shiny cards are guaranteed in the Premium packs as well.

    Regarding the Flip Club games, can you clarify your question as to what you mean by if the collection will remain the same?

    Thanks!
    -Brino
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    FTB Team
    14/11/2016 14:03:39 (Ms T)


    Regarding the Flip Club games, can you clarify your question as to what you mean by if the collection will remain the same?

    Thanks!
    -Brino


    Sure

    Atletico http://i.imgur.com/sumNhrA.jpg

    Chelsea http://imgur.com/CEWQK3g

    Schalke http://imgur.com/pseX9Jj

    PSG http://imgur.com/O1vwYlQ

    FC Porto http://imgur.com/qpoN0yf

    All the same. I suppose the app store screen shots are probably purely for advertising purposes, but I though it would prioritise the clubs' players in terms of ranking in the respective club flip versions and then build around that with players from other clubs all over?
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    FTB Team
    15/11/2016 09:31:47 (Brino)



    Regarding the Flip Club games, can you clarify your question as to what you mean by if the collection will remain the same?

    Thanks!
    -Brino


    Sure

    Atletico http://i.imgur.com/sumNhrA.jpg

    Chelsea http://imgur.com/CEWQK3g

    Schalke http://imgur.com/pseX9Jj

    PSG http://imgur.com/O1vwYlQ

    FC Porto http://imgur.com/qpoN0yf

    All the same. I suppose the app store screen shots are probably purely for advertising purposes, but I though it would prioritise the clubs' players in terms of ranking in the respective club flip versions and then build around that with players from other clubs all over?


    Hey Ms T,
    Thanks for your clarification - Yes, those are all the same in each of those games, but what is different is the card you receive as a reward for completing the collection - it should be a player specifically from that Club.
    -Brino
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    FTB Team
    16/11/2016 18:34:14 (kieranoc)

    Hey brino,
    Can you give any kind of logistical info on how many cards are shiny? Or how many legends there are? Or your chances at a 5 from the legend packs compared to the regulars?
    I'm asking because I'm not sure what to do with my coins. If I do a tournament then I win 5 packs almost every time, but I almost never get a new card from them. I have 204/247 cards and 8/33 orange cards, but I don't know if I'm wasting my money getting the 5 packs from winning the tourney V.S. Just spending them on the legendary packs. I only have 3 legendaries. Any help would be greatly appreciated, it feels like such a waste when I spend 300 and get nothing from the 5 packs over and over again. Thanks brino.
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    FTB Team
    17/11/2016 16:07:21 (Brino)


    Hey brino,
    Can you give any kind of logistical info on how many cards are shiny? Or how many legends there are? Or your chances at a 5 from the legend packs compared to the regulars?
    I'm asking because I'm not sure what to do with my coins. If I do a tournament then I win 5 packs almost every time, but I almost never get a new card from them. I have 204/247 cards and 8/33 orange cards, but I don't know if I'm wasting my money getting the 5 packs from winning the tourney V.S. Just spending them on the legendary packs. I only have 3 legendaries. Any help would be greatly appreciated, it feels like such a waste when I spend 300 and get nothing from the 5 packs over and over again. Thanks brino.


    Hey kieranoc,
    Unfortunately I don't have all the statistics that you're asking for, but what I can is that all of the cards you get in the Premium packs are shiny and there's the chance of receiving a legend player, however it's the same as getting a 4-star card in the regular packs. There is less of a chance, however it's hard to know exactly how many you'll receive out of so many cards. Although it's harder to get them in the packs, it isn't impossible.
    In any event, can you please send me your user ID so I can check into your account?
    -Brino
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    FTB Team
    17/11/2016 13:05:17 (Brino)

    Hi everyone,
    I apologize for not being able to reply sooner. I've been traveling to the US and had to deal with delayed flights.
    I'm just getting into everything now and I'll reply to you all as soon as possible!
    Thanks in advance for your patience in the meantime.
    -Brino
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    FTB Team
    20/02/2017 10:00:21 (Ms T)

    Brino

    This was a while ago, but I think you missed this;


    Hi Brino

    Also, will daily rewards ever be introduced?

    In addition, could we be looking forward to the different game modes being introduced at some point?
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    FTB Team
    20/02/2017 15:50:34 (Brino)


    Brino

    This was a while ago, but I think you missed this;


    Hi Brino

    Also, will daily rewards ever be introduced?

    In addition, could we be looking forward to the different game modes being introduced at some point?


    Hey Ms T,
    I'll find out about both points and get back to you as soon as possible.
    -Brino
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    FTB Team
    04/04/2017 09:27:24 (Ms T)



    Brino

    This was a while ago, but I think you missed this;


    Hi Brino

    Also, will daily rewards ever be introduced?

    In addition, could we be looking forward to the different game modes being introduced at some point?


    Hey Ms T,
    I'll find out about both points and get back to you as soon as possible.
    -Brino


    Hi Brino

    Anything on this yet?

    Also, I've finished in the legend division last season, only received coins and rank change to division 12, no card however.
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    FTB Team
    04/04/2017 11:47:30 (Brino)




    Brino

    This was a while ago, but I think you missed this;


    Hi Brino

    Also, will daily rewards ever be introduced?

    In addition, could we be looking forward to the different game modes being introduced at some point?


    Hey Ms T,
    I'll find out about both points and get back to you as soon as possible.
    -Brino


    Hi Brino

    Anything on this yet?

    Also, I've finished in the legend division last season, only received coins and rank change to division 12, no card however.


    Hey MsT,
    Unfortunately I don't have any information about the game modes being added into the Flip baseball game, but I'll check back into it with the team today and get back to you on that.
    Regarding the reward, I'm checking into it now.
    Thanks,
    Brino
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    FTB Team
    05/04/2017 09:36:36 (Brino)

    Hey Ms T,
    We've resolved the issue in Flip Baseball and you should now have the correct card in your account.
    -Brino
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