General Questions

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FTB Team
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If you have any general questions about the game, ask us and we'll do our best to resolve your doubts as best and as quickly as possible.

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  • Official comment
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    FTB Team

    Hi Simone.

      Yes, it's possible. Please contact our support team at https://goo.gl/bGWNYJ so they can resolve this for you as soon as possible.

    Regards.

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    Daniel Cabas

    New Forum! Great!!

    1xekqtwJTU

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  • Avatar
    FTB Team
    • Edited

    Hey Daniel!

    We're glad you like the new forum! 

    If you don't mind, can you please add your Fan Code in this post here: 
    https://fromthebench.zendesk.com/hc/en-us/community/posts/360000464807-Fan-Codes?

    Thanks a lot,

    Brino

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    FTB Team

    Hey @JBucks,

    You should be able to sign Larry Bird in the "Buy Now" section this weekend ;)

    Let me know if you have any additional questions.

    Brino

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    JBucks

    Awesome, thanks for that Brino

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    FTB Team

    You're welcome, @JBucks!
    I hope you guys like the new forum! It'd be great to hear what you think!

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    Hedde

    When will the Hall of Fame planet be open?

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    FTB Team

    Hey @Hedde,

    We don't have an exact date at this time, however, as soon as we do, I'll be sure to post it in the forum so you can be informed.

    Brino

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    Angelo Mauceri

    Hi, you are starting a new tournament where we can win cards/packs for a different game? Really?

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    fabolousoh

    ... I totally agree with Angelo. I am certainly not going to participate in that "cross-selling"-competition!

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    marciukas

    Hey Brino, where should we send to make the old and new account linked? Is there a specific post, or I need to submit a request? I dont see any ability to send PM to you. 

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  • Avatar
    FTB Team

    Hey @Angelo and @M Stojiljkovic,

    This is a special competition promoting another one of our games, and that's why there are rewards for that game. I'll share your comments and concerns with the team so that they can take them into account.

    @marciukas,
    Unfortunately, it's not possible to combine two game accounts. It's only possible to link your accounts on two or more devices if your account is linked to Facebook or FTB Account.

    Let me know if you guys have any further questions.

    Brino

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    marciukas

    @brino,

    maybe I explained my question wrong, I meant to link the old forum account with the new forum (zendesk) account. Previously you mentioned in one of the posts that it will be possible. Is it?

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    FTB Team

    Hey @marciukas,

    Ok, I see what you're saying now. I thought you were referring to the game itself.

    Yes, if you want to maintain the same user name and password and maintain your previous posts, we'll get that situated for you on our end.

    I'll open a Support ticket so I can get more specific details from you shortly, and you'll receive an email once it's open.

    Brino

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    Angelo Mauceri

    @Brino, when will all the trades from today be updated? And Payton has been traded from Orlando, will you change the Homescreen?

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    FTB Team

    Hey @Angelo,

    As soon as the NBA's official database is updated with these trades, we'll update it in the game. All home screens will be updated accordingly.

    Let me know if you have any further questions,

    Brino

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    Gcalsing

    Hey Brino!

    I can see that the next tournament has players (as prizes) over level 60... it will be a new coach to improve players over level 60?

    Can you tell us more about that?

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    Angelo Mauceri

    Where did you see that?

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    Gcalsing

    In the new special tournament (All Star Game) that starts in 2 days and 13h.

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    Angelo Mauceri

    Ah thank you, didn't notice the next tournament. Interessting that they did not say anything.

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    JBucks

    I’d also like to know when the All-Star players will have their PV doubled?

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    FTB Team

    @Gcalsing and @Angelo:

    At the moment it's still not possible to improve your players to a level higher than 60, but we are working on a change that's coming soon ;) I'll write a post as soon as it's active.


    @JBucks:
    The double PV will be updated today.

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    Marko P

    How can i recieve the 10 packs that i won in last competition?

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    FTB Team

    Hey @Marko,

    Please send me your User ID for NBA Stars Battle and I'll add the packs into your account :)

    Brino

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    Marko P

    Sorry, but i can't find the user id in stars battle

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    Angelo Mauceri

    @Brino: Do we need a new Trainer? Does it come with thr new planet/tournament? Are you upgrading the max level to 70?

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    FTB Team

    @Marko
    When you tap on the (+) button next to the Collection tab, it'll show your ID at the bottom of the window. I'd need that number ;)


    @Angelo
    I don't have all the information yet, so - as soon as I do, I'll let you guys know.

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    Marko P

    @Brino

    1.10.004-32:639742

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    FTB Team

    Thanks, @Marko!
    I've just added the 10 packs into your NBA Stars Battle account now!
    Brino

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    jek capra

    hi guys, I started playing 'bout 1 month ago.

    I've got a question: if I buy an nba legend ; ex; steve nash  - level 25 - value 435

    that 435 is referred at level 25? or  is it a basic value, that gets multiplied ?

    thanks

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