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    James Dean

    Yes perfect! Sorry that is what I meant. If you change my team to OKC Thunder, I will have all my jerseys unlocked. If that is correct, can you please go ahead with the change to Thunder?

    Thank you so much!

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    FTB Team

    Ok, thanks for your confirmation! We've gone ahead and made the change for you now.

    Let us know if you need any additional assistance.

    The FTB Team

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    James Dean

    Wonderful - I see the changes on my end. Thank you very much for your help!

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    James Dean

    I apologize but I wanted to ask since my team is now OKC Thunder, how can I have the ability to get the Sonics jerseys? I don’t see them available anywhere in my Jersey Store?

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    FTB Team

    You're welcome, @James Dean!

    About the Sonics jerseys, we're going to check into this and see what may have happened. 

    The FTB Team

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    James Dean

    Perfect, thank you again in advance for all of your help!

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    Poffa

    How does it works if you win a player that you already have in the special league? 

    And if the new player has a lower level than the one that you've already got?  

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    FTB Team

    You're welcome, @James Dean!

    @Poffa -- If you already have the player rewarded in the special events, you should receive either the extra levels onto your player or, if you cannot receive those levels, you should receive another player with a similar value.

    Let us know if you have any further questions.

    The FTB Team

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    James Dean

    Hey FTB Team, 

    Do you have any updates to why I still do not see the Sonics Jersey available to purchase for my OKC Team?

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    FTB Team

    Hi @James Dean -- Our team is looking into this. We're not quite sure what happened.

    We'll have this resolved as soon as possible.

    The FTB Team

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    jamz

    in the special events why does the reward for the C+ rank have only 25 coins and the C rank have more coins (50)?

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    FTB Team

    @jamz -- The rewards depends on different things, for example if one of them offers a player and the other one doesn't, for example. In this case, it seems to be because it includes more Contract days and a better player at a higher level. Please let us know if you have any further questions.

    The FTB Team

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    James Dean

    Hey there, has there been any updates to why I still don’t see the Sonics jersey available to purchase? I switched over to OKC franchise just so I can get the Sonics Jersey so I am confused to why its still not available or what the problem is?

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    FTB Team

    Hey @James Dean -- Ok, after looking further into this, it seems that we were informed by the NBA that we had to remove the Supersonics Jerseys from the game, so that's why they're no longer available. Due to this, if you prefer, we can either refund the coins back into your account, or we can change you back to the team you had before. Please let us know which you prefer.

    The FTB Team

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    James Dean

    Thanks for the info! If that is the case, is there any chance you can just change my team to the NY Knicks?

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    FTB Team

    No problem. We've just done this for you now.

    Let us know if you have any further questions.

    The FTB Team

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    YZERMN

    I just won jokic in the slam dunk tournament but allready had him maxed out. You instead gave me Al Horford lol. Now I know the replacement is always gonna be wirse than the original prize....but cmon. It's Al freakin Horford. He has no use and is nowhere near the same value as Jokic. Any chance I could get say Towns who I have maxed out on a lower planet? Not saying I expect Towns at max level, but that would be equal value to Jokic. I will just end up releasing Horford.

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    James Dean

    Thanks FB Team! I see the changes made and I am on the Knicks franchise. Sorry for another request, but for some reason I had all 4 jerseys unlocked with the Thunder and my previous old team. I had to spend 395 coins now to unlock the 98 New York Knicks jerseys even though the other 3 were unlocked. Can you credit those back to me?

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    Ste Hirst

    Hi could I change franchise from charlotte to brooklyn please. ID is 3:9053628

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    Hayden Ireland

    Hey guy,

    awesome game, reason for post is that I won Giannis in the allstar comp and instead of getting the levels added I got Nicola vucivic can I get the levels added instead of vuc

    id:

    1;9255041

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    FTB Team

    Hi @YZERMN -- The replacement player in these cases is always a random player. Keep in mind that we cannot make changes to a process that worked correctly how it's configured. If you were supposed to receive Jokic at level 25 and you had him at level 40, then yeah, we can remove the player you received and add those 25 levels to Jokic since he can be at level 65, but we cannot make these kinds of changes.

    @James Dean -- In your account, we saw only 3 jerseys. We're going to check into this further though and get back to you as soon as possible.

    @Ste Hirst -- We've changed your team for you now.

    @Hayden Ireland -- We can do this for you since you should have received the levels to max him out, but you will first need to remove him from your lineup so we can do this for you.

    The FTB Team

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    YZERMN

    About receiving random players if you allready own the player. You stated that we should receive a player of similar value. Al Horford is nowhere near the same value  as Jokic. So what I learned is if the tourny prize is someone I own, there is a chance I played it for "nothing" if the replacement prize is guys like Al Horford. Lesson learned. My point was is no way in hell is he of similar value. That's fine I wasted my time and will drop him. Similar value should mean similar numerical value, not someone who averages 100 pts/game performance value wise. Your rules are your rules.

     

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    Hayden Ireland

    Okay I have removed him from the lineup. 

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    James Dean

    Thank you, and yes you see 3 jerseys because those are the 3 I unlocked including the default free one that is 4 total. So I had both blue OKC thunder ones plus the grey city jersey and I assume the white one is the default? Before that for the Bulls franchise, I had the pinstripe black, city white jersey, red bulls jersey (all unlocked) and then the default white jerseys.

     

     

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    FTB Team

    @YZERMN -- The way it's configured at this moment is that if you already have the player rewarded, the system will give you another player that you don't have at the same level.
    We are going to look into this with the team to see if we can improve this for upcoming events.

    @Hayden Ireland -- Thanks. We've made the change now in your account.

    @James Dean -- We've just refunded those coins back into your account now.

    The FTB Team

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    James Dean

    Wonderful thank you so much guys! Sorry for the constant back and forth by the way, but I did spend 100 coins for the 2019 All-Star jerseys and now I don’t see them anymore for me. Were Those just temporary for the All-Star week? The reason I am asking is because I do see other teams still have the jerseys on as of today.

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    FTB Team

    Hi @James Dean!

    They were termporary in regards to buying them, but there was an error and they weren't showing even if you bought them. We've fixed that this morning.

    The FTB Team

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    Andris Mocs

    Hi. Can You help me to change my franchise from NY Knicks to Chicago Bulls? My ID is 1:8347841. Thank You.

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    FTB Team

    Hi @Andris Mocs -- We've gone ahead and made this change for you now.

    The FTB Team

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    James Dean

    Thanks FTB Team, you guys are amazing =)

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