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    FTB Team
    07/09/2016 12:12:49 (Brino)




    Hi Brino,
    ...I should complete three of missions to get daily reward (480 coins)…I completed two of them and the third mission is winning two of tournaments…
    -Ivanho


    Which mission are we talking about with such big rewards?
    Please clarify because I never found this king of mission


    Hi mariogotgame,
    There shouldn't be a daily reward with that many coins, but I believe he's referring to the total of all 3 rewards.
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    07/09/2016 12:13:25 (Brino)






    Why are there some players that has moving background on it?... What does it mean?


    Hi Raraboy,
    Those are Shiny Cards. Those are special kinds of cards that you can also receive in the game. As soon as I can I'll add something to the FAQ page about them ;)
    -Brino




    So how does it differ to other ones?... I got one from the store but itsjust a 1 star


    Hey Raraboy,
    It's just a design difference, really. They don't appear as much though.
    -Brino


    I see....thought it has some special ability or something... Specially now that the game has premium packs with all shiny cards... It would be cool for them to have abilities like shiny cards for example only need to match the value of a corner instead of needing to have a higher number to be able to flip....just a thought or a slight suggestion..=)


    Hi Raraboy,
    Thanks for your suggestion :) I'll pass it to the team.
    -Brino
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    FTB Team
    07/09/2016 12:17:07 (Brino)


    Hi Brino,

    It is ok! Thanks a lot... ;)

    ...but I still don't know how to complete that mission and I'm stuck there last three days (not my fault, but cheaters)...could you help me about that..?

    -Ivanho


    Hi Ivanho,
    I've checked into your account and can see you already received the rewards for those missions.
    Let me know if you're still having trouble with the next ones.
    -Brino
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    FTB Team
    07/09/2016 15:23:53 (rodneyp)

    I was wondering why I cannot see the daily rewards? Is there something that I am missing?
    21857 are the last numbers on my account. If you could help get this fixed I would appreciate it.

    Also I don't see a forum yet for MLB Flip but I played a tournament on there and the player had 3 gold players. You are only suppose to have two. I notice this happens when I play a bot, the bots clearly need to be fixed for tournament play. I understand having bots in the game but they need to be on the same playing field as live players. So I would like to have my 300 coins back for that. 1885 are the last numbers on that account. Thanks

    Rodney
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    FTB Team
    12/09/2016 11:04:20 (Brino)


    I was wondering why I cannot see the daily rewards? Is there something that I am missing?
    21857 are the last numbers on my account. If you could help get this fixed I would appreciate it.

    Also I don't see a forum yet for MLB Flip but I played a tournament on there and the player had 3 gold players. You are only suppose to have two. I notice this happens when I play a bot, the bots clearly need to be fixed for tournament play. I understand having bots in the game but they need to be on the same playing field as live players. So I would like to have my 300 coins back for that. 1885 are the last numbers on that account. Thanks

    Rodney


    Hey rodneyp,

    I haven't yet had the time to create the forum for Baseball Flip but I'm going to try to create it this week.
    I've added the coins back for that tournament. I'm sorry for that inconvenience. I'm going to inform the developers so they can check into it.

    Regarding the Daily tasks in NBA Flip, I'm going to get this settled for you as soon as possible.

    -Brino
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    FTB Team
    12/09/2016 13:51:12 (rodneyp)

    Thanks for your help Brino! I really appreciate it. My son and I love these games and enjoy playing them. I have an issue though and since you resolved the others, I wonder if there is a way to help with this.
    My son plays this game on one of our old phones and last night when he went to play it, his NBA Flip team was not there, I don't have what his account was and we don't connect through facebook, because I don't have an account.
    I hope there is a way to recover his team as he has done a lot of work to get players and have a great team. He had legends such as Stockton, Magic Johnson, Kevin Johnson, Alonzo Mourning, purples such as Paul George, James Harden, Derrick Rose, Steph Curry, Paul Millsap, as well as lot of greens. I am pretty sure he had close to 200 in his collection. At this time he was a level 4, but was a legend last month. Please let me know what we can do to get his team back.
    His username was Austin and his team was the Cavs.
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    FTB Team
    12/09/2016 16:21:46 (mariogotgame)





    Hi Brino,
    ...I should complete three of missions to get daily reward (480 coins)…I completed two of them and the third mission is winning two of tournaments…
    -Ivanho


    Which mission are we talking about with such big rewards?
    Please clarify because I never found this king of mission


    Hi mariogotgame,
    There shouldn't be a daily reward with that many coins, but I believe he's referring to the total of all 3 rewards.
    Let me know if you have any further questions.
    -Brino


    I got no daily reward, I play with my phone (android) and Ipad (IOS) but no daily rewards.
    I can give you my ID: I suppose is    1.04.000-12:10744
    it's the only numbers I find looking to my player.

    Let me know, thank you.

    Anyway the facts that it's so hard to find purple or gold card  in packs will let me stop playing this game.
    Now I only got fun playing tournament, if it's possible to let play more tournaments I will apprecciate.

    Bye
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    FTB Team
    14/09/2016 10:25:49 (Brino)


    Thanks for your help Brino! I really appreciate it. My son and I love these games and enjoy playing them. I have an issue though and since you resolved the others, I wonder if there is a way to help with this.
    My son plays this game on one of our old phones and last night when he went to play it, his NBA Flip team was not there, I don't have what his account was and we don't connect through facebook, because I don't have an account.
    I hope there is a way to recover his team as he has done a lot of work to get players and have a great team. He had legends such as Stockton, Magic Johnson, Kevin Johnson, Alonzo Mourning, purples such as Paul George, James Harden, Derrick Rose, Steph Curry, Paul Millsap, as well as lot of greens. I am pretty sure he had close to 200 in his collection. At this time he was a level 4, but was a legend last month. Please let me know what we can do to get his team back.
    His username was Austin and his team was the Cavs.


    Hey rodneyp,
    You're very welcome. I'm glad to help!
    Does your son have a Facebook account? Would it be possible for him to link his new account to Facebook, then send me the new account User ID so I can link the Facebook to the lost account?
    -Brino
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    FTB Team
    14/09/2016 10:27:49 (Brino)






    Hi Brino,
    ...I should complete three of missions to get daily reward (480 coins)…I completed two of them and the third mission is winning two of tournaments…
    -Ivanho


    Which mission are we talking about with such big rewards?
    Please clarify because I never found this king of mission


    Hi mariogotgame,
    There shouldn't be a daily reward with that many coins, but I believe he's referring to the total of all 3 rewards.
    Let me know if you have any further questions.
    -Brino


    I got no daily reward, I play with my phone (android) and Ipad (IOS) but no daily rewards.
    I can give you my ID: I suppose is    1.04.000-12:10744
    it's the only numbers I find looking to my player.

    Let me know, thank you.

    Anyway the facts that it's so hard to find purple or gold card  in packs will let me stop playing this game.
    Now I only got fun playing tournament, if it's possible to let play more tournaments I will apprecciate.

    Bye


    Hi mariogotgame,
    Thanks for sending this. We'll get this resolved for you as soon as possible.
    Regarding the purple and gold cards, this is something that has been reported for a while now and I've been sharing it with the developers already. Unfortunately I can't make the changes myself, but I have asked the team to look into increasing the probablilty of receiving those cards. Please keep in mind that I can't make them make any changes, they will take the suggestions into consideration.
    -Brino
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    FTB Team
    14/09/2016 13:47:09 (rodneyp)

    Hey Brino,
    No he doesn't have a facebook account either. Is that the only way to recover his account? Have him create one and start a new team, then you could recover the lost account? Or is there another way?
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    FTB Team
    16/09/2016 10:18:12 (Brino)


    Hey Brino,
    No he doesn't have a facebook account either. Is that the only way to recover his account? Have him create one and start a new team, then you could recover the lost account? Or is there another way?


    Hey rodneyp,
    I found some accounts named Austin that have some of the players you mentioned, 3 of which are linked to Facebook and 2 arent.
    One shows the last login as today, 16 September, and the other one was 23 July.
    Do any of those sound familiar to you?
    The 3 linked to Facebook have a last login date of 05 September and 15 September.
    Let me know.
    -Brino
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    FTB Team
    16/09/2016 12:43:52 (rodneyp)

    Brino, it has been about a week since he has lost his team, so the September 5th one makes the most sense.
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    FTB Team
    17/09/2016 14:33:49 (rodneyp)

    Brino,
    Not sure if this will help but his baseball flip ID ends in 1886. Also I know he is not connected to Facebook. I think we are connected through ITunes.
    Thanks
    Rodney
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    FTB Team
    19/09/2016 10:05:39 (Brino)


    Brino,
    Not sure if this will help but his baseball flip ID ends in 1886. Also I know he is not connected to Facebook. I think we are connected through ITunes.
    Thanks
    Rodney


    Hi rodneyp,
    Thanks for writing back. The account that was last entered on September 5th is linked to a Facebook account with the name Austin Bennett. Since you say he wasn't linked to Facebook, I'm thinking that won't be the account. There are no other accounts with the name "Austin" that were last entered around the date of September 5th.
    Do you happen to remember anything else about the account? Does he remember how many coins he had left? Please let me know.
    -Brino
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    FTB Team
    19/09/2016 13:56:37 (rodneyp)

    Brino,
    He was a division 4 at the moment. That was all we can remember, I don't remember how many coins he had. When I open up the app, it tells us to pick a team and I don't see his current team. We are linked through Itunes, that is all that I have. Last name is Price, not sure if that helps at all? He did try to get in yesterday, but like I said, all we see is the select a team, like it was for the first time we played a game. Please let me know if this helps, or what you can do? He is getting upset since he cannot do anything or see his team.
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    FTB Team
    21/09/2016 10:30:30 (Brino)


    Brino,
    He was a division 4 at the moment. That was all we can remember, I don't remember how many coins he had. When I open up the app, it tells us to pick a team and I don't see his current team. We are linked through Itunes, that is all that I have. Last name is Price, not sure if that helps at all? He did try to get in yesterday, but like I said, all we see is the select a team, like it was for the first time we played a game. Please let me know if this helps, or what you can do? He is getting upset since he cannot do anything or see his team.


    Hi rodneyp,
    I found an account "Austin" in division 4 but the last login date seems to be today, September 21st.
    Can you please have him create a new account and send me the User ID of that new account? The User ID is the last digits of the large string of numbers shown on the bottom right when you click on "COLLECTION".
    Let me know
    Brino
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    FTB Team
    21/09/2016 12:05:44 (rodneyp)

    It could be cause we were trying to see if it was fixed but we don't see his team? Just the pick a team front page. i am trying to create a new account but when I hit continue it takes me back to the choose team again.
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    FTB Team
    23/09/2016 08:21:50 (Brino)


    It could be cause we were trying to see if it was fixed but we don't see his team? Just the pick a team front page. i am trying to create a new account but when I hit continue it takes me back to the choose team again.


    Hi rodneyp,
    Well, if you're being asked to select a new team, it's not connected to the previous account, so it shouldn't affect the last login date.
    In any event, what I want to do is get this solved for you and your son as soon as possible. Would you mind trying to delete and reinstall the app, link the new account to a Facebook account if you have one he can link it to?
    In the meantime, I'm going to see if I can make a change in his account and see if that works.
    -Brino

    **UPDATE**
    Rodney, did your son have any payments in his account?
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    FTB Team
    23/09/2016 12:49:00 (rodneyp)

    Brino, he bought the starter pack and the Alonzo Mourning deal.
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    FTB Team
    24/09/2016 09:27:16 (Haynzy)



    Hello,

    I was wondering how legends division is scored?
    There doesn't seem to be any rhyme or reason to it.
    I've often moved up after losing, maintained position (or moved down) after winning and the number of positions moved up or down seem random, anything from 0 - 4 either way.

    Is the game drunk or am I?

    Kind regards.


    Hi ENFUEGO,
    Here you can see how the Legends Ranking works: http://www.fromthebenchgames.com/forums/index.php?topic=85359.0
    If you have any further questions even after reading that, let me know and I'll do my best to answer any remaining doubts.
    -Brino


    A quick question about the scoring within the Legend division.

    If I'm quick and get into the Legend division and am at position 15 and then don't play the game again for the rest of the month will my position be 15 still?
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    FTB Team
    24/09/2016 11:33:58 (Ms T)




    Hello,

    I was wondering how legends division is scored?
    There doesn't seem to be any rhyme or reason to it.
    I've often moved up after losing, maintained position (or moved down) after winning and the number of positions moved up or down seem random, anything from 0 - 4 either way.

    Is the game drunk or am I?

    Kind regards.


    Hi ENFUEGO,
    Here you can see how the Legends Ranking works: http://www.fromthebenchgames.com/forums/index.php?topic=85359.0
    If you have any further questions even after reading that, let me know and I'll do my best to answer any remaining doubts.
    -Brino


    A quick question about the scoring within the Legend division.

    If I'm quick and get into the Legend division and am at position 15 and then don't play the game again for the rest of the month will my position be 15 still?


    Ranking in the Legends division is static, so to ensure that you maintain or improve your position, you have to play actively.
    How well other players perform is factored into your ranking so if you're not playing at all for a while, you can move down lower in ranking i.e. 20th, 21st etc. You won't be removed from the Legends division until the beginning of the new season however.
    The only real effect of moving to a lower ranking in the Legends division would be on the Legend card you will receive once season ends.
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    FTB Team
    24/09/2016 11:59:00 (Ms T)


    Brino, he bought the starter pack and the Alonzo Mourning deal.


    Not sure if I am accurate on this assumption, but I think it may help Brino if you could locate the Order ID for the purchases in the meantime?
    You should be able to find it in iTunes by going to Account > View My Account > Purchase History > See All
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    FTB Team
    26/09/2016 10:17:00 (Brino)


    Brino, he bought the starter pack and the Alonzo Mourning deal.


    Hi rodneyp,
    I'm going to continue this investigation in the Private Messages to avoid confusion.
    -Brino
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    FTB Team
    26/09/2016 10:17:43 (Brino)




    Hello,

    I was wondering how legends division is scored?
    There doesn't seem to be any rhyme or reason to it.
    I've often moved up after losing, maintained position (or moved down) after winning and the number of positions moved up or down seem random, anything from 0 - 4 either way.

    Is the game drunk or am I?

    Kind regards.


    Hi ENFUEGO,
    Here you can see how the Legends Ranking works: http://www.fromthebenchgames.com/forums/index.php?topic=85359.0
    If you have any further questions even after reading that, let me know and I'll do my best to answer any remaining doubts.
    -Brino


    A quick question about the scoring within the Legend division.

    If I'm quick and get into the Legend division and am at position 15 and then don't play the game again for the rest of the month will my position be 15 still?


    Hi Haynzy,

    No, in the Legend division, it changes in real time - so if you stop playing, your position can drop and the reward you get will be based on your final position.

    -Brino
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    FTB Team
    26/09/2016 10:50:04 (Haynzy)





    Hello,

    I was wondering how legends division is scored?
    There doesn't seem to be any rhyme or reason to it.
    I've often moved up after losing, maintained position (or moved down) after winning and the number of positions moved up or down seem random, anything from 0 - 4 either way.

    Is the game drunk or am I?

    Kind regards.


    Hi ENFUEGO,
    Here you can see how the Legends Ranking works: http://www.fromthebenchgames.com/forums/index.php?topic=85359.0
    If you have any further questions even after reading that, let me know and I'll do my best to answer any remaining doubts.
    -Brino


    A quick question about the scoring within the Legend division.

    If I'm quick and get into the Legend division and am at position 15 and then don't play the game again for the rest of the month will my position be 15 still?


    Hi Haynzy,

    No, in the Legend division, it changes in real time - so if you stop playing, your position can drop and the reward you get will be based on your final position.

    -Brino


    No problem, thanks.
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    FTB Team
    02/10/2016 10:51:25 (Ivanho)

    Hi Brino,

    I finished last month at 5th position in Legend division (3rd was the best) but didn't get any legend player (epic player, according to a position at the end of the month). When should I expect to get that player as a deserved gift?

    ...and one more question...I opened more than 100 premium packs so far and there were only Magic and Stockton...can I get any other legends, opening premium packs?

    Best regards,
    Ivanho
    1.04.000-12:13870
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    FTB Team
    02/10/2016 12:27:00 (Snaztastic)

    Hi Brino,

    Yes, same here. I was Legend Top 150 this season, and didn't get any Legend the end of the season.
    Could you check for us what went wrong? Thanks!

    1.04.000-12:18907
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    FTB Team
    03/10/2016 08:39:32 (Brino)

    Hi @Ivanho and @Snaztastic,

    This issue will be resolved soon - Our development team is working on fixing it.

    I'll send a follow up message in the "Bugs & Technical Issues" thread as soon as it's fixed.

    -Brino
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    FTB Team
    04/10/2016 16:31:02 (Whynot)


    Hi Brino,

    I finished last month at 5th position in Legend division (3rd was the best) but didn't get any legend player (epic player, according to a position at the end of the month). When should I expect to get that player as a deserved gift?

    ...and one more question...I opened more than 100 premium packs so far and there were only Magic and Stockton...can I get any other legends, opening premium packs?

    Best regards,
    Ivanho
    1.04.000-12:13870


    No Ivanho, you won't get any other legends. I mentioned this trap in my last post but Brino avoided my question.
    As I said they give Magic and Stockton at the very beginning to all users in order to appeal the naive players and make them pay a lot in the hope of other legends, but you won't get anything after that, only poor white and blue cards. But see, FTB strategy works, you bought 100 premium packs... for nothing!!
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    FTB Team
    05/10/2016 07:10:44 (Brino)


    Hi Brino,

    I finished last month at 5th position in Legend division (3rd was the best) but didn't get any legend player (epic player, according to a position at the end of the month). When should I expect to get that player as a deserved gift?

    ...and one more question...I opened more than 100 premium packs so far and there were only Magic and Stockton...can I get any other legends, opening premium packs?

    Best regards,
    Ivanho
    1.04.000-12:13870


    Hi Ivanho,
    There was an issue and only those 2 players were being sent out. Our development team resolved it so more should appear now.
    -Brino
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