Bugs & Technical Issues

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    FTB Team
    30/10/2017 11:29:50 (Brino)


    How long after purchasing the Halloween special offer will I receive the coins, cash and son? It has been 4 days now...


    Hey @Themumf,
    Are you talking about Top Stars Football or our Fantasy Manager game?
    In any event, please contact us by email in "support@fromthebench.zendesk.com" and attach a screenshot of the invoice from iTunes or the GPA.XXXX-XXXX-XXXX-XXXX reference number you received from Google.
    Regards,
    -Brino
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    FTB Team
    01/11/2017 07:47:43 (Ms T)

    Hi Brino

    User ID: 43879

    Also, when watching replays of other players, the skill cards seems to show the attributes of the watcher, and not the actual value of what it is for the player in blue. Based on the player in blue being on level 9 (or even 8); if my penalty card takes 9 off the goalkeeper, the player in blue will show that same amount. As with tackling, if mine takes 10, so does the players in blue. Same with the goalkeeper. For instance, if the othe player in blue is on level 9, it will show 15 points to the gk. If I remember correctly, level 9 = 14?
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    FTB Team
    30/10/2017 11:30:19 (Brino)


    Correct, exactly like that.


    Ok, @Ms T,
    We're going to check into this.
    Can you please remind me your User ID?
    Thanks,
    -Brino
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    FTB Team
    02/11/2017 11:20:26 (Brino)

    Hey @Ms T,
    Thanks for this info - our developers are going to look into all of this and we'll get back to you as soon as we can.
    -Brino
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    FTB Team
    15/11/2017 14:25:24 (Brino)

    Hi everyone,
    Some of the bugs reported over the past few weeks should be resolved in the latest version.
    We're still working on stabilizing the app even more.
    If you have any other questions or experience any other bugs, please let me know.
    -Brino
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    FTB Team
    16/11/2017 06:47:29 (Ms T)

    Hi Brino

    I’ve bought the legend offer in Division 1 last night, payment has gone through but I’ve not received anything as yet.
    I’m still waiting for the invoice from Apple so unable to provide that at this point. The offer is still available for me but when I click on it it tells me that the offer has already been bought and will be restored for free. Stilll nothing though?

    ID 43879

    Edit: https://imgur.com/cbaMUuL
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    FTB Team
    16/11/2017 08:08:57 (Brino)


    Hi Brino

    I’ve bought the legend offer in Division 1 last night, payment has gone through but I’ve not received anything as yet.
    I’m still waiting for the invoice from Apple so unable to provide that at this point. The offer is still available for me but when I click on it it tells me that the offer has already been bought and will be restored for free. Stilll nothing though?

    ID 43879

    Edit: https://imgur.com/cbaMUuL


    Hey @Ms T,
    Apologies for any inconvenience.
    I've checked into this and can confirm the purchase you made. I've now added everything into your account. Can you please confirm if the offer still shows as available in your account?
    Thanks!
    -Brino
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    FTB Team
    16/11/2017 14:32:59 (Ms T)

    Everything’s sorted, thanks.  :)
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    FTB Team
    20/11/2017 22:21:57 (Ms T)


    Hi everyone,
    Some of the bugs reported over the past few weeks should be resolved in the latest version.
    We're still working on stabilizing the app even more.
    If you have any other questions or experience any other bugs, please let me know.
    -Brino


    Are these fixes still to be released? If it has been already, could you let us know what the fixes were, or if not, what is will be?
    It’s still not possible to successfully accept friendly requests and the incorrect info with the blue players in replays remains. Of course, the issue with the points is still the same.
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    FTB Team
    06/12/2017 14:15:00 (Ms T)


    These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
    -Brino


    Hi Brino

    Would you be able to tell us roughly how much longer it would be before the update would be released?
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    FTB Team
    21/11/2017 11:14:53 (Brino)



    Hi everyone,
    Some of the bugs reported over the past few weeks should be resolved in the latest version.
    We're still working on stabilizing the app even more.
    If you have any other questions or experience any other bugs, please let me know.
    -Brino


    Are these fixes still to be released? If it has been already, could you let us know what the fixes were, or if not, what is will be?
    It’s still not possible to successfully accept friendly requests and the incorrect info with the blue players in replays remains. Of course, the issue with the points is still the same.



    Everything’s sorted, thanks.  :)

    Hey @MsT,
    Thanks for confirming!


    Are these fixes still to be released? If it has been already, could you let us know what the fixes were, or if not, what is will be?
    It’s still not possible to successfully accept friendly requests and the incorrect info with the blue players in replays remains. Of course, the issue with the points is still the same.


    These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
    -Brino
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    FTB Team
    07/12/2017 09:13:19 (Brino)



    These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
    -Brino


    Hi Brino

    Would you be able to tell us roughly how much longer it would be before the update would be released?


    Hey @Ms T,
    Unfortunately the team is out right now since it's a holiday, but I'll let you know as soon as I find this information out!
    I've just sent them a message to let me know when they're back in the office.
    -Brino
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    FTB Team
    11/12/2017 19:49:57 (madridi.alshimmary)

    :( :( :( WHy??

    when I play top stars in facebook game roomin pc,the game doesn't work and write account recovery ?????
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    FTB Team
    12/12/2017 05:29:27 (Ms T)




    These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
    -Brino


    Hi Brino

    Would you be able to tell us roughly how much longer it would be before the update would be released?


    Hey @Ms T,
    Unfortunately the team is out right now since it's a holiday, but I'll let you know as soon as I find this information out!
    I've just sent them a message to let me know when they're back in the office.
    -Brino


    Hi Brino

    On the latest update, could you please provide us with a change log?
    There isn’t any real info in the app/play store aside from a vague bug fix.
    Also, Messi’s image has been changed to Ronaldinho, the name remains though? Not 100% sure about this, but chatter suggests that points are now lost and won on friendlies?
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    FTB Team
    12/12/2017 14:04:20 (Brino)





    These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
    -Brino


    Hi Brino

    Would you be able to tell us roughly how much longer it would be before the update would be released?


    Hey @Ms T,
    Unfortunately the team is out right now since it's a holiday, but I'll let you know as soon as I find this information out!
    I've just sent them a message to let me know when they're back in the office.
    -Brino


    Hi Brino

    On the latest update, could you please provide us with a change log?
    There isn’t any real info in the app/play store aside from a vague bug fix.
    Also, Messi’s image has been changed to Ronaldinho, the name remains though? Not 100% sure about this, but chatter suggests that points are now lost and won on friendlies?


    Hey @Ms T,
    Ronaldinho has been changed to Messi in the latest version, and we're working to fix the issue with the name not showing correctly.
    Regarding the bugfixing, they're small bugs that don't affect gameplay, so that's why there's no specific details shown.
    -Brino
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    FTB Team
    13/12/2017 08:53:39 (Ms T)

    Ah ok, thanks for clearing that up.

    Would it be possible for you too look into why I am unable to play friendly matches?

    I can send a request just fine, but whenever one and only one person accepts to play, they're informed that someone else has already accepted. I receive the same message when I try to accept friendly challenges.

    In fact, I've never been able to successfully accept a friendly invitation.

    ID 43879
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    FTB Team
    14/12/2017 10:10:00 (Brino)


    Ah ok, thanks for clearing that up.

    Would it be possible for you too look into why I am unable to play friendly matches?

    I can send a request just fine, but whenever one and only one person accepts to play, they're informed that someone else has already accepted. I receive the same message when I try to accept friendly challenges.

    In fact, I've never been able to successfully accept a friendly invitation.

    ID 43879


    Hey @Ms T,
    You're welcome. About the friendly matches, I'm going to check into this now with the development team.
    -Brino
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    FTB Team
    30/01/2018 13:33:52 (Ms T)



    Ah ok, thanks for clearing that up.

    Would it be possible for you too look into why I am unable to play friendly matches?

    I can send a request just fine, but whenever one and only one person accepts to play, they're informed that someone else has already accepted. I receive the same message when I try to accept friendly challenges.

    In fact, I've never been able to successfully accept a friendly invitation.

    ID 43879


    Hey @Ms T,
    You're welcome. About the friendly matches, I'm going to check into this now with the development team.
    -Brino


    Hi Brino

    Any word on this? It’s been over a month and I think this might actually be a general issue. Also, Messi/ Ronaldinho update still has not been done.
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    FTB Team
    31/01/2018 15:58:44 (Brino)




    Ah ok, thanks for clearing that up.

    Would it be possible for you too look into why I am unable to play friendly matches?

    I can send a request just fine, but whenever one and only one person accepts to play, they're informed that someone else has already accepted. I receive the same message when I try to accept friendly challenges.

    In fact, I've never been able to successfully accept a friendly invitation.

    ID 43879


    Hey @Ms T,
    You're welcome. About the friendly matches, I'm going to check into this now with the development team.
    -Brino


    Hi Brino

    Any word on this? It’s been over a month and I think this might actually be a general issue. Also, Messi/ Ronaldinho update still has not been done.


    Hey @Ms T,
    All of this should have been resolved already :(
    I'm following back up.
    -Brino
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  • Avatar
    Ms T

    Hi Brino

    It’s been a while, hope you’re well?

    Uhm, your game’s broken again. Service unavailable. Bad gateway. Please try again later etc

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    FTB Team

    Hey @Ms T,

    Yeah! I'm doing well, thanks - and you?
    The game seems to be working fine for me. Are you using iOS or Android? Have you tried to refresh the app to see if it was just a temporary issue?

    - Brino

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    Ms T

    All good thanks 😊

    Sorry, I should have included more info earlier. Ending and restarting the app doesn’t seem to make a difference.
    I’m on iOS. It’s the same error as before. Both on WiFi and mobile data.
    User ID 43879

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    FTB Team

    Hey @Ms T,

    Thanks for this info. It seems that now it's starting to act up for me too. We're looking into it and we'll have the game working correctly as soon as possible.

    - Brino

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    Ms T

    Hey Brino

    Any idea when this will be fixed? Still seeing that error message.

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    FTB Team

    Hey @Ms T,

    Still? Ok, I'm going to create a ticket and one of us will reply as soon as possible to get more info from you.

    - Brino

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    Ms T

    Yup, still happening. I’ll wait 🙂

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    Ms T

    Hey Brino

    Soooo, I’m still not able to do anything with the game at all. I’ve deleted and reinstalled several times now, it’s pretty much all I can do. No luck and it’s becoming super frustrating.

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    FTB Team

    Hey @Ms T,

    I know, my colleagues have your ticket and they're trying to find out what's going on. They'll continue to handle this case there.

    - Brino

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    Celeste Siluk

    Me parece mal que cuando perder te saquen 40 estrellas y que cuando ganas te dan sólo 20 mejoren eso y de diez

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    FTB Team

    Hola, @Celeste:

    Entiendo lo que dices. Ten en cuenta que la cantidad de estrellas que ganas o pierdes depende del nivel del usuario rival. Si tiene un nivel alto, y le ganas, ganarás más estrellas. Si tiene un nivel bajo, y te gana él o ella, perderás más estrellas.

    Si tienes alguna duda más, no dudes en decírmelo.

    -Brino

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