Bugs & Technical Issues

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    FTB Team
    13/05/2017 15:51:57 (Shai)

    And now my opponent left . The game stuck so i had to close him and 30 stars go down
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    FTB Team
    13/05/2017 21:39:49 (Shai)

    Ok this is it...
    Another 2 times my opponent left. The game stuck. And i lose 30 stars every time...

    Even when i win it says +35 but i get +5 (cause every game i lose 30 stars just from play)
    So until u will resolve it and bring all stars i lose i dont see me continue play... its really distrub...
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    FTB Team
    15/05/2017 09:42:56 (Brino)

    Hey Shai,
    We're sorry for the inconvenience. We're aware of the issues you mentioned and they are being worked on by our developers. We'll have them resolved as soon as possible.
    I've added the missing stars into your account now.
    -Brino
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    FTB Team
    15/05/2017 09:43:54 (Brino)


    New issue. At the back of a win, once the clock reaches 90:01, the game freezes. The only way to continue is by restarting the app. This has happened only at the back winning. Draws and losses seems unaffected.
    Point lost as result, even while winning.

    Thought it was once off the first time, but it's been happening a few times after.


    Hey Ms T,
    Yeah, we're working on this. There's also another issue when the opponent gets disconnected right at the beginning of the game after choosing your cards, the game gets held up and you have to force close it again.
    We're working to have this resolved as soon as possible.
    -Brino
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    FTB Team
    15/05/2017 19:33:02 (Shai)

    Thank u. But i get just 30 stars.
    What woth the more stars i lose...
    I lost 60 on the opponent left.
    And every game i play no matter i win or losr i lose 30 stars...
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    FTB Team
    16/05/2017 07:15:56 (Ms T)

    Hi Brino

    So I've updated to the latest version, and while it states that there would be an option to earn coins, I am not seeing it?

    Then, in the store, the limited offer (three cards), the timer is basically stuck on new cards being available only in 14h32m. While the remaining time stays the same, the cards are changing though, but only two at a time whenever that eventually happens.

    Last, I bought the macro offer - received the coins and cash. I did however not receive the box. And I know for sure that I did not get the box because there are no real changes to my cards, not even the smallest, nor did I get the cash that comes from opening the box.
    I closed the app right after making the purchase so I'm not sure if that had anything to do with it?

    http://imgur.com/s263LTA
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    FTB Team
    16/05/2017 11:27:09 (Brino)


    Hi Brino

    So I've updated to the latest version, and while it states that there would be an option to earn coins, I am not seeing it?

    Then, in the store, the limited offer (three cards), the timer is basically stuck on new cards being available only in 14h32m. While the remaining time stays the same, the cards are changing though, but only two at a time whenever that eventually happens.

    Last, I bought the macro offer - received the coins and cash. I did however not receive the box. And I know for sure that I did not get the box because there are no real changes to my cards, not even the smallest, nor did I get the cash that comes from opening the box.
    I closed the app right after making the purchase so I'm not sure if that had anything to do with it?

    http://imgur.com/s263LTA


    Hey Ms T,
    We're working on activating it soon. It seems something isn't working properly, so the developers had to deactivate it temporarily.

    We'll have the timer fixed soon!

    Regarding your purchase, we can see that everything was added correctly, but it's possible that the animation stopped working after showing the cash and coins and it didn't show the Top Star Box that you received.

    With that offer I can see that at 21:02:06 hours you received 1000 coins, 30,000 cash and the Top Star Box which contained the following:

    922 cash
    49 cards: De Bryune
    95 cards: Reus
    8 cards: Modric
    8 cards: Defensive Wall


    Let me know if you have any other questions.
    -Brino
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    FTB Team
    16/05/2017 11:27:40 (Brino)


    Thank u. But i get just 30 stars.
    What woth the more stars i lose...
    I lost 60 on the opponent left.
    And every game i play no matter i win or losr i lose 30 stars...


    Hey Shai,
    I've added the remaining stars into your account.
    It'll be resolved in the game as soon as possible.
    -Brino
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    FTB Team
    18/05/2017 10:53:39 (Ms T)


    With that offer I can see that at 21:02:06 hours you received 1000 coins, 30,000 cash and the Top Star Box which contained the following:

    922 cash
    49 cards: De Bryune
    95 cards: Reus
    8 cards: Modric
    8 cards: Defensive Wall


    Let me know if you have any other questions.
    -Brino


    Thanks for looking into this, makes sense now as those were the cards that increased on the numbers, after.
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    FTB Team
    19/05/2017 07:54:27 (Brino)



    With that offer I can see that at 21:02:06 hours you received 1000 coins, 30,000 cash and the Top Star Box which contained the following:

    922 cash
    49 cards: De Bryune
    95 cards: Reus
    8 cards: Modric
    8 cards: Defensive Wall


    Let me know if you have any other questions.
    -Brino


    Thanks for looking into this, makes sense now as those were the cards that increased on the numbers, after.


    You're welcome! :)
    -Brino
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    FTB Team
    26/05/2017 10:38:06 (Ms T)

    Hi Brino

    Strangest thing happened.  ???

    Whenever my opponent tried using "The chain", it seemed to have been transferred to my players. Hazard and Cavani in this instance.

    When he brought on Barzagli, his players were affected by the skill instead of mine. Basically seemed as if the advantages he should have gotten from his own skill cards, were transferred to my cards, and the disadvantages to me from his cards, were transferred to himself. Only in the second last round it seemed as if his cards were working for him, where he was able to correctly use the wall for one of his own players.  ???

    http://i.imgur.com/10ZuVWd.jpg
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    FTB Team
    30/05/2017 09:47:37 (Ms T)

    Hi Brino,

    It was just after the most recent update. It hasn't happened again since then though.
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    FTB Team
    30/05/2017 08:17:19 (Brino)


    Hi Brino

    Strangest thing happened.  ???

    Whenever my opponent tried using "The chain", it seemed to have been transferred to my players. Hazard and Cavani in this instance.

    When he brought on Barzagli, his players were affected by the skill instead of mine. Basically seemed as if the advantages he should have gotten from his own skill cards, were transferred to my cards, and the disadvantages to me from his cards, were transferred to himself. Only in the second last round it seemed as if his cards were working for him, where he was able to correctly use the wall for one of his own players.  ???

    http://i.imgur.com/10ZuVWd.jpg


    Hey MsT,
    That is strange, indeed. Are you playing the latest version of the game by any chance?
    It seems we did see similar cases in the past, but now it should be resolved.
    Please let me know when you have a moment.
    -Brino
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    FTB Team
    01/06/2017 09:42:47 (Brino)


    Hi Brino,

    It was just after the most recent update. It hasn't happened again since then though.


    Ok, thanks for letting me know.
    We are working on another version that we're going to release next week sometime, so it should be working better in that version too.
    Let me know if you have any further questions.
    -Brino
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    FTB Team
    29/06/2017 16:14:59 (Professor)

    I have a club and couple of days ago the function to donate cards to other club members became unavailable for me. What can be a reason for it? Is it a bug or not?
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    FTB Team
    30/06/2017 11:08:42 (Brino)


    I have a club and couple of days ago the function to donate cards to other club members became unavailable for me. What can be a reason for it? Is it a bug or not?


    Hey Professor,
    Can you please try leaving and reentering the club to see if that helps?
    -Brino
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    FTB Team
    30/06/2017 15:28:45 (Professor)

    Will club stay active in this case? I'm club owner.
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    FTB Team
    30/06/2017 19:35:06 (Professor)

    Yes, that fixed the problem. Thank you.
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    FTB Team
    03/07/2017 10:15:28 (Brino)

    Hey Professor,
    Thanks for confirming. Are you still showing as the club owner after leaving and re-entering the club?
    The clubs are always active.
    -Brino
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    FTB Team
    07/07/2017 13:59:55 (Professor)

    Yes, thank you.
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    FTB Team
    02/08/2017 08:55:56 (vazo)

    Hello!
    Previous season: I had got more than 9000 star, but I got only silverbox (not challangerbox). Its a bug? I wrote a ticket yesterday, but nobody answer. Pls help me. Ty.
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    FTB Team
    02/08/2017 10:28:47 (Ms T)


    Hello!
    Previous season: I had got more than 9000 star, but I got only silverbox (not challangerbox). Its a bug? I wrote a ticket yesterday, but nobody answer. Pls help me. Ty.


    I too received a silver box opposed to challenger. I did however receive my legend card, only challenger boxes would have that, so possibly just a visual error.
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    FTB Team
    02/08/2017 10:33:11 (vazo)



    Hello!
    Previous season: I had got more than 9000 star, but I got only silverbox (not challangerbox). Its a bug? I wrote a ticket yesterday, but nobody answer. Pls help me. Ty.


    I too received a silver box opposed to challenger. I did however receive my legend card, only challenger boxes would have that, so possibly just a visual error.


    I havent got legendary in that box. So I think u had got luck.
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    FTB Team
    14/08/2017 07:58:09 (ruloi)

    Hi,

    You can get legendaries in lower boxes, the challenger box just ensures that there will be at least 1 legendary player. Other boxes have a high chance of having a legendary player, just not 100%.
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    FTB Team
    01/09/2017 09:41:16 (Ms T)

    Hi Brino

    Again the season reward is incorrect.

    With 6245 stars, I should have received a Challenger box.
    Guaranteed 7900 - 8000 cash, 600 cards, of which at least 1 legendary, 60 epic and 300 rare.

    Instead, I've received a Bronze box with 1900 - 2000 cash, 150 cards, of which, 15 epic and 75 rare.

    ID: 43879

    Thanks.
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    FTB Team
    01/09/2017 10:59:02 (Brino)


    Hi Brino

    Again the season reward is incorrect.

    With 6245 stars, I should have received a Challenger box.
    Guaranteed 7900 - 8000 cash, 600 cards, of which at least 1 legendary, 60 epic and 300 rare.

    Instead, I've received a Bronze box with 1900 - 2000 cash, 150 cards, of which, 15 epic and 75 rare.

    ID: 43879

    Thanks.


    Hey @Ms T,
    We're aware of this issue and we're looking into it.
    We'll have it resolved as soon as possible.
    -Brino
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    FTB Team
    24/10/2017 10:06:27 (Ms T)

    Hi Brino

    There seems to be an issue with friendly requests. We’ve tried it a few times in our club and at every attempt we’re getting messages that the request has been accepted. At each time of trying, it was only ever with the two players in the club wishing to play a friendly. We’ve tried between different players but the error message remains the same regardless.
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    FTB Team
    25/10/2017 10:09:13 (Brino)


    Hi Brino

    There seems to be an issue with friendly requests. We’ve tried it a few times in our club and at every attempt we’re getting messages that the request has been accepted. At each time of trying, it was only ever with the two players in the club wishing to play a friendly. We’ve tried between different players but the error message remains the same regardless.


    Hey @Ms T,
    So, you send the request and it says it's accepted but you never get the chance to play, is that it?
    Let me know,
    -Brino
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    FTB Team
    25/10/2017 13:46:22 (Ms T)

    Correct, exactly like that.
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    FTB Team
    30/10/2017 06:00:33 (Themumf)

    How long after purchasing the Halloween special offer will I receive the coins, cash and son? It has been 4 days now...
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