Bugs & Technical Issues

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  • Official comment
    Avatar
    FTB Team

    Hey everyone,

    Please note that, throughout the day today, we will be transferring the posts from the old forum.

    - Brino

  • Avatar
    Ms T

    Hi Brino

    I am not able to access the game since yesterday from around 1pm. It loads a bit to start up until about 25% and then I keep getting a service unavailable and bad gateway error.

    User ID 43879
    Platform iOS and Android

  • Avatar
    FTB Team

    Hey @Ms T,

    Thanks for letting me know. I'm going to check into this and see what's going on.
    We'll have this resolved as soon as possible.

    Brino


    **UPDATED (12:58 p.m.)**

    Hey again, @Ms T!

    This should be resolved now. Can you please let me know when you have a moment? Thanks!

    Brino

  • Avatar
    Ms T

    Hi Brino,

    Still not able to access the game. Same error message as before. “Service unavailable. Please try again later. 001 bad gateway”

     

    **Edit: seems to be sorted now. Thanks Brino 

     

     

  • Avatar
    FTB Team

    Ok great! Thanks for letting me know, @Ms T!

    Brino

  • Avatar
    Ms T

    Hi Brino

    After the latest update I am unable to play any matches properly as the game keeps crashing into the third or fourth round of play.

    I’d appreciate if you could restore the points I’ve lost. Should be in the region of 90?

    My game info is in the previous post.
    In addition, you replaced Real Madrid with United players, but you forgot about Benzema and the actual name and skill changes.

    ... And we’re still not able to play friendlies :(

  • Avatar
    FTB Team

    Hey @Ms T,

    I'm going to check into all of this and get back to you as soon as possible.

    Are you unable to play the friendly matches on both platformes, iOS and Android?

    Brino

  • Avatar
    Ms T

    Basically yeah.

  • Avatar
    FTB Team

    Ok, we're checking into this.
    The team is aware of the issue with the Friendly matches, and we'll have it resolved as soon as possible.
    We're looking into the crashes you're referring to. Do the crashes also happen on both platforms, only on iOS or only on Android?
    Brino

  • Avatar
    Ms T

    Hi Brino

    I’ve not tried on Android, not too keen on losing any more points at this stage: but it has been happening without fail on iOS during every match I’ve tried to play since the update.

  • Avatar
    FTB Team

    Ok, no worries. We're looking into this.
    We'll get this resolved as soon as possible.
    I'll be in touch as soon as it's resolved.

    Brino

  • Avatar
    Ms T

    Alright, thank you.

  • Avatar
    Ms T

    No news? I’m down over -100 now. Can’t play for the goal box or any other boxes for that matter in the meantime :(

  • Avatar
    FTB Team

    Hey @Ms T,

    I can only give you news when I'm informed. I'll follow up with the team, but as soon as I have more info, I'll let you know. I'd rather make sure the issue is resolved before adjusting the points, that way we can be assured it won't happen again.

    The thing is that we've been testing the game in our devices and we're not having any issues with the game crashing. We're still working to reproduce the error. If you can send us a video of it happening in your device, that'd be great. Let me know if that's possible, and I'll open a Support ticket where you can send it.

    Brino

  • Avatar
    Ms T

    Hi Brino

    I updated a couple of hours ago to the latest and that seems to have fixed the crashing and freezing of the game.

    I’d still like the points I lost during that period restored though. Should be roughly 100/120?

    Also, the updated cards. I’m sure you can agree that none of the superlatives used to describe those players are close to accurate? 😂
    Lukaku, Rashford, Matic, Martial, Valencia, Mata etc.

    Ronandinho is still sporting Messi as a name and player description.

    Sneaking a question or two in here: would there ever be any changes to make the game more exciting in the near future, and, when next would we be looking at another goal competition?

  • Avatar
    FTB Team

    Hey Ms T,

    Ok, thanks for letting me know about the update to the new version. I'm glad that's working better for you now. Of course, we were going to add the points in, but, as I said before, we wanted to make sure the issue was resolved for you first ;)

    Regarding Ronaldinho, that's a change that's still being worked on. It'll be updated as soon as possible.

    About Lukaku, Rashford, Matic, Martial, Valencia, Mata, etc., I'll check into it with the team, but I don't exactly understand what you mean. Could you give me more info?

    I'll also look into your last 2 questions with the team, but what do you mean by "more exciting"? What exactly are you looking or hoping for, besides another goal competition?

    Brino

  • Avatar
    Ms T

    Hi Brino

    My points have not been restored yet? Game info is a few posts up.

    Lukaku’s card info list info attributed to Ronaldo. Rashford’s that of Ramos etc. It would make sense if it was random info, but it was specific to the characteristics of the players before, so therefore not at all applicable now. Like, Rashford isn’t a defender and Lukaku is not a major trophy winner or goal scoring record breaking machine.

    I guess the answers to your other questions would count as suggestions, so I’ll be posting them over in that thread.

  • Avatar
    FTB Team

    Hi @Ms T,

    Ok, thanks for the clarification on the cards. I'll send this to the team to be sure that they're aware of it so we can resolve it as soon as possible.

    I added the stars into your account yesterday. You might have to play and win a match for them to show correctly. Have you tried playing a match? Let me know.

    - Brino

  • Avatar
    FTB Team
    04/05/2017 07:39:02 (Brino)

    Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

    **The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

    In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
    - Your User Name,
    - Your User ID
    - Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.


    If your question still hasn't been answered, please let us know. We'll do our best to fix it as soon as possible!
    Thank you for your cooperation.
  • Avatar
    FTB Team
    08/05/2017 08:34:52 (Ms T)

    Hi Brino

    Found an issue with the "Total Attack" power up. While I have the card, I am unable to use it.
    Whenever I select it to put it in play, absolutely nothing happens. When an opponent uses it though, it basically makes any further play impossible.

    http://i.imgur.com/6y6NxHe.jpg

    http://i.imgur.com/HJygMMY.jpg

    The opponent's time would run out, but it does not roll over to it being my turn again thereafter. I've waited out the remaining time after this card is played, but it makes no difference at all.

    The only option left would then be to give up, and essentially taking a loss. This has happened at least four times so far and I was winning in all of those instances.

    http://i.imgur.com/KalhO2E.jpg

    http://i.imgur.com/iscZVBw.jpg

    http://i.imgur.com/lJ4m7jy.jpg


    I've basically lost ±120 points, and these are points that would have gotten me to the next division.


    **Edit: It's happened twice now in the last hour or so. In the first instance I was 3 points away from moving up to the next division.

    897/900 I think it was. In the second instance I think I was on 867/900.
  • Avatar
    FTB Team
    08/05/2017 10:02:45 (Brino)

    Hey MsT,

    Hmm, that's strange.
    I'm going to check into this with the team and see what may be going on.
    Thanks for reporting this!

    -Brino
  • Avatar
    FTB Team
    08/05/2017 10:20:15 (Ms T)

    Could you move me to the next division?  :P

    So right after all of that earlier this morning, losing points when I'm winning, something else happened. On my opponent's turn, absolutely nothing happened. No plays at all were possible after that.

    This shows just a few minutes of it, but I had to quit the game again. Three points away from the next division. I am beginning to feel like the game does not want me to advance.  :(

    https://vimeo.com/216466398

    If possible, Brino, could you change my player name back to Ms T, please?

    43879
    1.22.06
  • Avatar
    FTB Team
    08/05/2017 13:11:55 (Illyspooner)

    There is bug with 'Total Attack' card. Every time my opponent use this card, my screen froze. The only thing I can do is quit and lose points. I have lost around 200 points due to this bug.
    My ID is 45209.
  • Avatar
    FTB Team
    08/05/2017 18:59:28 (Ms T)

    Total Attack is rendering the game unplayable.

    I've now lost almost more than 250 points, and every time I am near recovering those points, an opponent plays that card and the cycle of having to quit the game and losing points begins again.

    It's almost impossible to advance to the next division right now. I've gone from having roughly 897 points, to now only ±600.  :(
  • Avatar
    FTB Team
    10/05/2017 08:57:56 (Brino)


    Could you move me to the next division?  :P

    So right after all of that earlier this morning, losing points when I'm winning, something else happened. On my opponent's turn, absolutely nothing happened. No plays at all were possible after that.

    This shows just a few minutes of it, but I had to quit the game again. Three points away from the next division. I am beginning to feel like the game does not want me to advance.  :(

    https://vimeo.com/216466398

    If possible, Brino, could you change my player name back to Ms T, please?

    43879
    1.22.06


    Hey Ms T,
    The issue in the video is the same as the issue with the Total Attack card. It'll be resolved in the new release.
    I've changed your name to Ms T
    I've also made some changes in your account to see if everything shows correctly for you now. Can you please let me know?
    -Brino
  • Avatar
    FTB Team
    10/05/2017 08:58:52 (Brino)


    There is bug with 'Total Attack' card. Every time my opponent use this card, my screen froze. The only thing I can do is quit and lose points. I have lost around 200 points due to this bug.
    My ID is 45209.


    Hey Illyspooner,
    We're aware of this bug and it's resolved in the next version. We're just waiting for Apple to approve the version so we can release it.
    I'll let you know as soon as the version is released.
    -Brino
  • Avatar
    FTB Team
    10/05/2017 16:37:00 (Ms T)

    Hey Ms T,
    The issue in the video is the same as the issue with the Total Attack card. It'll be resolved in the new release.
    I've changed your name to Ms T
    I've also made some changes in your account to see if everything shows correctly for you now. Can you please let me know?
    -Brino


    Thanks, Brino.
    Name change was done thanks. Not sure what other changes you made apart from that though, but seems in order.
    Now just waiting on the release of that bug fix in the next update.  :)
  • Avatar
    FTB Team
    11/05/2017 08:48:39 (Brino)

    Hey Illyspooner and all!

    We've released the new version of Top Stars which contains the fix for the bug you've been experiencing in the matches with the TOTAL ATTACK card.

    If you see anything else in this version, please let us know.

    -Brino
  • Avatar
    FTB Team
    12/05/2017 18:17:44 (Ms T)

    New issue. At the back of a win, once the clock reaches 90:01, the game freezes. The only way to continue is by restarting the app. This has happened only at the back winning. Draws and losses seems unaffected.
    Point lost as result, even while winning.

    Thought it was once off the first time, but it's been happening a few times after.

  • Avatar
    FTB Team
    13/05/2017 10:52:22 (Shai)

    After i win a game it write me that i get +35 stars. But i get just +5.
    Every game take me 30 stars down.
    Is it ok? Its not need to get my stars down just when i lose?

    56100

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