Bugs & Technical Issues

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    EJ Lee

    Hi FTB,
    can you please add 35 levels to Harris and remove Griffin (received instead of Harden). thanks

    2:4901169

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    Jov machelen

    Excuse me...do you know your game?

    Every player on wof planet who is not a legend, whose contract  expires in less than 60 days, receive a renewal offer for cash. Look at the screenshot below.

    So, I ask again: why Doncic, Condic in the game, with 45 days left, still is not getting any renewal offer?

     

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    FTB Team

    @Jov machelen -- Yes, we know the game, but sometimes it's not easy to explain everything in writing. It's possible to receive contract renewal offers at any time, but they don't always appear that often. Starting with less than 25 days they'll all start appearing more often. We can assure you that Doncic is appearing for other users, so there's no issue with him in the game.

    @EJ Lee -- Since Griffin's value is so much less (PV: 300), what we can do is offer you the next player on the list (Antetokounmpo (PV: 420)) after Harden (PV: 430) in exchange for the player you received if his value was that much lower. Or we could add the 35 levels to the other player you mentioned and remove Griffin. Please let us know.

    The FTB Team

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    EJ Lee

    Hi,
    I already have antetokoumpo. Please add the 35 levels to harris. Thanks.

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    Thomas Imandt

    @Jov machelen: 

    I had the exact same discussion a couple of weeks ago. E.g. my Doncic is below 60 days already since 3 Months. And he was also already below 25 days. I have NEVER received an offer for him. 

    I don't know how this is working. 

     

    Cheers

     

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    FTB Team

    @EJ Lee -- Thanks for your confirmation. We've now made that change.

    @Thomas Imandt -- The personalized offers appear more often once the players' contract reaches 25 days or below. We have checked out our database and we can see Doncic is appearing in users' accounts, therefore, there is no issue with the way it's working. In any case, please send us your User ID and we'll double check your account to make sure everything is correct.

    The FTB Team

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    Greg

    Dear FTB

    I am having the same issue as @Thomas Imandt and @Jov machelen with L. Condic.

    He first dropped below 60 days remaining in March 2019 and I have been topping him up to 20 days remaining for the past 4 months waiting for an offer for cash.  Every other player on my list has had a contract renewal in this time.

    I get a coins offer every 3 days just like the Legend players except L. Condic is not a Legend.  The coin offer increases each time and has now reached 1208 coins for 30 day contract.  I find this  hard to justify.  When can I expect to see a cash offer for him?

    Thanks Greg.

    ID: 2:414109

     

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    FTB Team

    Hi @Greg -- Keep in mind that the offers are mostly for coins, therefore, its not always available for cash, but L. Condic is appearing as we can see that he's appearing in other accounts in our database, and the offers aren't configured for specific times. They can be available at any time. Please let us know if you have any further doubts.

    The FTB Team

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    Jov machelen

    @FTB Team,

    about the "Doncic issue", as you noticed,  others managers are experiencing the same bug.

    For you to know, my other players in the roster dropping below 60 days of contracts (durant and cousins), are all receiving EVERY DAY renewals offers FOR CASH.

    I think you're "investigating" in the wrong direction or you're misunderstanding the issue, at all

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    FTB Team

    Hi @Jov machelen -- We know that other users are complaining about this issue but we've mentioned on different occasions that our database shows that Doncic is appearing in users' accounts to be renewed, therefore there's no issue in that process, however, what we are saying to the users who write to us is that if you can send us your User ID, we'll double check your accounts to give you a more specific response, for example, if Doncic appeared in your account, we can tell you which day and time.

    Can you send us your User ID please? Thanks!

    The FTB Team

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    Jov machelen

    Of course.....

     

    ID  2:6293913

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    Greg

    Hi FTB, thank you for replying to my last enquiry.

    You suggest accounts are receiving offers for L. Condic which I can not argue with.

    Can you please confirm for me that my account (ID 2:414109) has received a cash contract offer for L. Condic in the past 2 weeks?   If so when?

    I see are coin offers roughly every 4 days lasting for 24 hours at a price I think is excessive. The offer yesterday was over 1200 coins for a 30 day contract.  That is over 40 coins per day .... which is hard to justify.

    Please advise.

    Thanks Greg,

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    Thomas Imandt

    Hi FTB.

    My User ID is 1:5675136.

    I can also confirm what every other user here is complaining. 

    I receive, besides my legends, for ALL my Players "Cash Offers", as soon as they go under 60 days. But i never received a cash offer for Doncic (Condic).

    I received now 3 times some "funny" offers for coins for him. (30 days for around 500 coins).

    Please have a look and i am happy to get feedback from you.

    Thanks.

     

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    Jov machelen

    @FTB,

    the "Doncic issue" is far from being solved and no contract renewal offers for cash appear, so far.

    Furthermore, differently from other managers, I dont' receive even coins renewal offers for him!

    I already posted my ID last friday, early in the morning.....

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    Thomas Imandt

    @Jov machelen.

    I received also only as Doncic got below 25 days...

    Cheers

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    FTB Team

    Hi @Jov machelen - We received your information, but we cannot always reply instantly, especially since we experienced server issues in our Fantasy Manager games on Sunday, so our day today has been quite hectic trying to catch up. We can see in your account that Condic's contract ends on August 27th, which is in 37 days. Keep in mind that he'll have more possibilities of appearing once he reaches 25 days.

    Hi @Greg -- We've checked your account and can see that Condic was available in your account from yesterday July 21st at 7:22 a.m. until today July 22nd at 7:22 a.m. We've mentioned already in past responses that the majority of the offers are for coins, but sometimes there can be cash offers. Since these are chosen automatically by an algorithm, it's difficult for us to know when they will appear and for which offer, cash or coins. Let us know if you have any further doubts.

    Hi @Thomas Imandt -- As we've been mentioning, the offers are currently working correctly and we do not see any signs of issues. You can receive offers at any time, for cash and coins, but the coin offers tend to appear more often than the cash offers. In fact, Condic should be available now in your account according to our database. Please let us know.

    The FTB Team

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    Salvapascual84

    Buenos dias.

    Desde hace tiempo estoy esperando que salgan dos de las mejores leyendas ( Oscar robertson y Larry Bird) en la parte de compra directa y hace mas de 3 meses que no han salido...y otras leyendas han salido hasta 3 veces como es posible??

    Un saludo

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    FTB Team

    Hi @Salvapascual84 -- Sentimos cualquier inconveniente. Esto es una cosa que también han reportado otros usuarios, y somos conscientes del problema. Ya está reportado al equipo correspondiente para echar un vistazo y ver qué podría estar pasando para que solo salgan los mismos leyendas. Lo tendremos solucionado lo antes posible.

    El equipo FTB

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    Jov machelen

    @ FTB team,

    i'm happily surprised that you're active (in another section of this forum) early in the morning, so I will put it straight again about the Doncic issue.

    You said that the player will receive more frequent renewal offers after there will be less than 25 days remaining to the expiry.

    Well, for starters, he is not receiving at all renewal offers, both for money or for cash.

    Then, I'm observing Durant, whose contract expires now in less than 25 days and he receives offer for 30 days renewal in coins, only.

    But, you know because I told you 10 times, Durant received renewal offers for cash MANY TIMES EVERY DAY since he had 60 days and less remaining days of contracts.

    So now I have 3 questions for you:

    1) why Doncic, (now he has 33 days remaining) never/ever received renewal offers since he had 60 days (and less) remaining day of contracts and all other players in my roster did?

    2) are you sure Doncic will receive offers, at all, once he goes below 25 days of contracts?

    3) in the case, the offers will be for coins only?

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    FTB Team

    Hi @Jov machelen - We understand your frustration, but keep in mind that we've been telling you and everyone else how it's supposed to be working, and also that Doncic has been appearing in other accounts correctly. We've provided exact dates and times in other messages. 

    We know that you're anxious to renew his contract, but since we've been mentioning that the offers will start appearing more frequently after 25 days, we kindly ask that you wait until after 25 days to be sure that he's not receiving any offers.

    Also, the offers can either be for cash or coins, but that's not decided by us personally (we don't configure the offers manually), but rather an algorithm, so we cannot give you a specific reply about that.

    We kindly ask for your understanding,

    The FTB Team

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    Jov machelen

    I will wait......

    Can you answer to my first question?

    1) why Doncic, (now he has 33 days remaining) never/ever received renewal offers since he had 60 days (and less) remaining day of contracts and all other players in my roster did?

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    FTB Team

    Hi @Jov machelen - That's something we cannot respond to without doing a thorough check into the database and your account, and we will do that now. We will let you know as soon as we have more information.

    Thanks for your understanding,

    The FTB Team

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    Jov machelen
     
    Jov machelen
     

    Of course.....

     

    ID  2:6293913

     
     
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    FTB Team

    Thanks, we already found it though. We're looking into this.

    The FTB Team

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    Jov machelen

    @FTB Team

    today, Doncic (Condic in the game)  entered his last 30 days of contract period  and still he is not receiving any kind of renewal offers.....

    What response did you get from last week inquiry?

    I still deserve an answer  (if there is any) justifying the different condition between Doncic and all the other players as explained in my many previous messages

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    FTB Team

    Hi @Jov machelen - We've given you an answer about this multiple times. We'll share our previous response again in case you missed it:

    We know that you're anxious to renew his contract, but since we've been mentioning that the offers will start appearing more frequently after 25 days, we kindly ask that you wait until after 25 days to be sure that he's not receiving any offers.
    Also, the offers can either be for cash or coins, but that's not decided by us personally (we don't configure the offers manually), but rather an algorithm, so we cannot give you a specific reply about that.
    We kindly ask for your understanding,

    Our team has looked into this and everything is still looking correct according to our configurations. If Doncic does not appear after you reach less than 25 days, please let us know, which is what we asked from you last time and you also acknowledged it and said you'd wait.

    Thanks for your understanding,

    The FTB Team

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    FTB Team

    Hi @Jov machelen - We followed up this morning to be sure that everything was working correctly and we can see that L. Condic appeared for you to renew his contract on Saturday, August 3rd until yesterday, August 4th at 21:13:39 hours.

    Regards,
    The FTB Team

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    Jov machelen

    @FTB Team,

    I want to level with you.

     

    • You said that Doncic would appear more frequently for renewal remaining less than 25 days of his contract: and then you showed “evidence” that he appeared in my account one day: true, but I didn’t accept that offer because it was not convenient……
    • That is a progress, considering that he never/ever showed up for renewal since he had less than 60 day remaining….
    • I’ve been waiting for him to show up again….now he is left with 22 days only and you can check that he never appeared again (in two days) after that one miserable time….
    • You talked about algorithms that you cannot control about every player frequency appearance for renewal but you were never able to justify why Doncic, and Doncic only, among the players in activity is a desaparecido for renewal
    • Once again, this is evidence to me that you don’t have control of your game
    • Conclusion: you see, I’m fed up with these “random rules” and I decided to renew him using contract days, which I usually spare for legends that you can renew only with contract days
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    FTB Team

    Hi @Jov machelen - We know that you're anxious to be able to sign his contract, but we informed you that he would appear after 25 days, and he did. Please note that if you do not sign the player, that decision is yours. The player will continue to appear, you just have to give it time.

    Not all players appear as often as the rest. We've explained this in the past on different occasions, but when things are decided by an algorithm and not by us manually, those are harder to confirm.

    Thanks for your understanding,

    Regards,
    The FTB Team

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    Greg

    Hi FTB,

    i am now into my 5th month of waiting for a cash offer on L. Condic.  You suggested there would be one back in April or some time after..... 4 months on I am still waiting.

    While I wait the coin offer every 4 days has grown steadily.  Today it is 1460 coins for a 30 day contract.  What a joke.

    When are you going to fix L. Condic? 

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