Bugs & Technical Issues

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  • Avatar
    Gee31

    The Weekly league stucks actually.
    I can't see anything. The counter stays at 0 days 0 hours and 0 minutes.
    Please fix it. :)

    GM: Gee31
    ID: 2:4517191
    Fan Code: 2x458kwxAL
    Device: Samsung Galaxy S6 Android 7.0

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    Ed Chow

    I have the same issue as Dktenid and Mgdlfert

    GM: MAGIC

    ID:1:2334493

    Fan Code: 1xmSSA9WeG

    device: IOS

    Thanks.

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    FTB Team

    @Angelo:
    Since Antetokounmpo is a player who can play in different positions in the NBA, and it's only possible to play in 1 position in our game, we had to choose one of them. At the moment, he's a Guard in the game, but we'll look into some options for a future version of the game.

    @Ozgur:
    Can you please send me your User ID so I can check into your account?

    @Dktenid, @Mgelfert and @Ed Chow:
    We're looking into this and we'll have it resolved as soon as possible.


    -Brino

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    Nbagm Nbagm

    Weekly league doesn’t work from this morning, and now the game totally stuck - cannot improve players, cannot play tournament, cannot change lineup, cannot do anything...

    General Manager ==> PHILLIPS
    ID ==> 3:6840481
    Fan code ==> General Manager ==> PHILLIPS
    Franchise ==> Houston
    ID ==> 3:6840481
    Fan code ==>3x14abotuw
    Device —> IOS

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    Ivan Gigi

    Game has stop again...I can't play Game,tournament,do the job...
    ID: 3:7612118

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    FTB Team

    @NBAGM and @Ivan

    We're aware of this and we're working to resolve it as soon as possible!

    Brino

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    ozgur

    My user ID is 3:5782954 regarding to the issue with Kevin Durant

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    Ed Chow

    Fixed.  Thanks!

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    FTB Team

    @Ed Chow
    Thanks for your confirmation! ;)

    @Ozgur
    I've just made a change in your account, and it should be resolved. If this happens again, let me know.

    -Brino

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    Angelo Mauceri

    @Brino: Do you already know when you will change the Orlando Magic Home Screen? Payton is officially a Suns player :)

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    Dktenid

    @Brino, problem resolved, thank you very much! If you could send us some free coins, I would be extremely happy!!! Thanks again.

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    DaDutchProud

    Hey Brino

     

    i still got mine money bug, can u help me.

    https://fromthebench.zendesk.com/hc/en-us/community/posts/360000263247/comments/360000131987

     

    thanks

    DDP

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  • Avatar
    FTB Team

    Hey guys! I've replied to your messages below:

    @Angelo,
    The Home screens and any trades will be updated as soon as we can. Unfortunately I do not have the exact dates since we rely on the NBA database as well.


    @Dktenid
    I can't give out the coins for this one since it was such a short period of time, but I can assure you that our team is working to ensure this stops happening as soon as possible.

    @DaDutchProud
    Our team is working on this issue. We can assure you that you're not losing any cash, and whatever cash shows as deducted, is automatically added back into your account. It's a visual error, and our team is working on resolving it as soon as possible.

    Brino

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    Angelo Mauceri

    @Brino: The trades were already updated, it's just the Magic Home Screen. :(

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  • Avatar
    Dule Savic

    Towns value is not doubled. It was yesterday but today he is on 345.
    ID: 2:108347
    Fan code: 2xY6X9TQh9

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    Carpigiani Stefano

    Same issue as dule with towns

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    Babis Kyranas

    Hello guys for a week now I cant access my jobs..every time I do the whole game crushes.. can you help me?

    Id 3:7361027

    funcode 3x2aiuzLVP babiskyranas

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  • Avatar
    Gee31

    Hey Brino,

    as mentioned before, the system with the double value isn't working after the value-update for games 56-60 of the Timberwolves Towns and Butler.
    They are back to their regular value. It could be, that this will happen to other Allstars, too who will reach game 60 during this week. :(
    Hope, you can fix this issue. :)


    GM: Gee31
    ID: 2:4517191
    Fan Code: 2x458kwxAL
    Device: Samsung Galaxy S6 Android 7.0

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  • Avatar
    jek capra

     

    Hi guys,in " my team - inactive players" screen, there's no arrow to slide on the second page of players to select.

    So in can only use 16 of my 20 players

    (in the UPGRADE screen that's all right)

     

    NAME: JEK

    USER ID: 1:7931551

    FAN CODE: 1xkpstvwVY

    I started playing 1 month ago and I've always got this problem.I'm playing on android - ASUS zenfone 2

     

    thanks a lot

     

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  • Avatar
    Gcalsing

    Hey Brino!

    The option to collect the Battle of Stars reward disappeared... Can you add the prize (29th place) for me please?

    ID 1:3996

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    John Dizoe

    Same here. I can't collect my reward for the Battle of the Stars tournament. Can you add my prize.

    BigMike
    ID 3:4124279
    Fan code : 3xyhuwykki

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  • Avatar
    Sung Lee

    NYKing
    ID 1:5051241
    Fan 1x57dorySX

    I didn't collect reward for Battle of the Stars either. Please add my prize as well.
    Thank you!!

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  • Avatar
    FTB Team

    Hey everyone! I've replied to your messages below:

    @Angelo,
    Unfortunately I cannot make the change, but the team is already informed, and as soon as they can, they'll make the change.

    @Dule Savic - @Carpigiani Stefano - @Babis Kyranas
    This issue should already be resolved ;) 


    @Mgelfert
    The points should be updated correctly now. If you still see something that's incorrect, please let me know.


    @jek capra
    Can you please confirm if you're not even able to slide to the left or right to see another page of players? Even if there isn't an arrow, it should allow you to slide the page of players. Please let me know when you have a moment.


    @Gcalsing - @John Dizoe - @Sung Lee
    I've just added the reward into your accounts. It seems there was an issue with the message that was supposed to inform the users of when the prize was going to be unavailable, and it didn't appear. I've reported this to the corresponding team so we can ensure that doesn't happen again.

    - Brino

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    jek capra

    Yes @Brino I confirm: no slide options at all.

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    FTB Team

    @jek capra

    Ok, we're going to look into this and see if we can find out what may be going on. It could be an issue with that particular device model. Do you happen to have another device you can try it on to see if it works for you there in the meantime?

    - Brino

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    Babis Kyranas

    Ty very much brino !! Everything is fine now!!!

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  • Avatar
    FTB Team

    ** IMPORTANT: PLEASE READ **

    In order to maintain all of the information from the previous forum, we're going to proceed to transfer all the messages and posts to this new forum.

    On Monday morning, we will temporarily close the forum to transfer the posts and, as soon as it's done transferring, we'll reopen the forum and reply to your messages.

    The reason for which we're closing the forum to do the transfer is so that any new messages you send to us don't get mixed in between them and that way they don't get lost.

    Until then, the forum will remain open as usual. Thanks for your patience and understanding.

    - Brino

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    FTB Team

    You're welcome, @Babis!
    Glad to hear everything is working for you now ;)

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    Gary Paulson

    https://fromthebench.zendesk.com/hc/en-us/requests/225786?mobile_site=false sorry if this was in the wrong section

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    John Dizoe

    I finished 9th in the All Star Competition and I collected my prize. Instead of receiving Russell Westbrook at level 63 I got Bradley Beal. I got a message saying that I got Bradley Beal because I already own Russell Westbrook. Can you please give me Westbrook at level 63. Thanks.

    BigMike
    ID 3:4124279
    Fan code : 3xyhuwykki

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