Bugs & Technical Issues

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  • Avatar
    Пламен Захариев

    Harden is still not updated. :)

    Team: Lakers
    ID:3:6870818
    Fan code: 3x5npzKPWY

  • Avatar
    DaDutchProud

    Hello Brino,

     

    I got a money bug.

    Add random i gained 210.870 and seconds later i lose that amount of money.

    Not once a day but many times when i play the game.

    It happens anywhere in the game for a couple of days now.

    Im using IOS.

     

    DaDutchProud

    ID:   2:112044

    Fan Code: 2x9xeHrNNJ

     

  • Avatar
    Ivan Gigi

    Hi Brino...
    Harden isn't updated after Houston's 50th game. Please do that before tommorow and play off games.

    Thanks!

  • Avatar
    Roberto

    Same problems....Harden didn’t get the value update after rockets 50th game!

    Roberto (Roberto71)

     

    team: New Orleans Pelicans

    id  3:6293913

    fan code: 3x4dpwBFUW

     

     

  • Avatar
    Dule Savic

    Same here. Houston players are not updated.
    ID: 2:108347
    Fan code: 2xY6X9TQh9

  • Avatar
    FTB Team

    Hey guys!

    I'm checking into this. We'll have his value updated correctly soon.

    Brino

  • Avatar
    Roberto

    In real nba, Nikola Mirotic has been traded to my franchise, the Pelicans....yet, he appears as player of the day (for money) with the bulls!

    by the way....the PV of Harden ( and the other rockets) is finally updated.

     

    Roberto

  • Avatar
    FTB Team

    Hey @Roberto,

    Correct, we've resolved the issue with Harden and the Rockets' values just a little while ago.

    Regarding Mirotic, the news only came out last night, and those changes aren't automatic in the game. Once the NBA updates their official page (http://www.nba.com/players/nikola/mirotic/202703), it'll update in our game accordingly. 

    Brino

  • Avatar
    Roberto

    Ok, Brino...

    one more thing: apparently the coins promotion “free coins day” is not active on my devices (iOS)

  • Avatar
    FTB Team

    Hey @Roberto,

    After checking into your account I can see that yesterday you were able to see 40 videos, which is the daily limit, but today you should still be able to see them.

    When you try to watch the videos, what happens exactly? Do you get an error message, or does the option not respond at all?

    Let me know when you can, and if you receive an error message, would you mind sending me a screenshot so I can check into it with the team?

    Brino

  • Avatar
    Roberto

    Hey Brino, 

    the option doesn’t respond at all....

  • Avatar
    FTB Team

    Hey @Roberto,

    Ok, thanks for the confirmation. I've checked into this and it seems that since you watched the 40 videos yesterday, you've already reached that limit of "40 videos per 24 hours."

    Keep in mind that it's not 40 videos per day, but, after 24 hours, you'll be able to watch more videos.

    If you have any further questions, just let me know.

    Brino

  • Avatar
    Angelo Mauceri

    Hi, I never get videos to watch for free coins. Is there any chance to influence that? 40 coins a day wozld be worth it.

  • Avatar
    FTB Team

    Hey @Angelo,

    When you say you never get the videos to watch for free coins, what do you mean exactly? Is the issue that the button isn't operational, or do you receive error messages when you try to watch the videos? If it's the 2nd reason, what does the message say?

    Brino

  • Avatar
    Angelo Mauceri

    Hi Brino I just have no videos to watch. I get the messGe "no videos available" when I click on the button.

  • Avatar
    Gcalsing

    Hey Brino. I tried to connect to my secondary account using FB on my iPhone and now I can’t connect my main account to FB.

    Can you help me?

    ID 1:3996

  • Avatar
    FTB Team

    @Angelo,
    These videos you're trying to watch come from 3rd party companies during their marketing campaigns. What happens is that when they create a marketing campaign in your country, there will be multiple videos that you can watch during a period of 24 hours. If they don't have a marketing campaign available at that time in your country, then there is a possibility that you'll see that message.

    Let me know if you have other questions in the meantime.

    @Gcalsing,
    If you connect 2 different accounts to 2 Facebook accounts on the same device, it can be a bit of a pain, because every time you want to change to the other account, you have to change the Facebook account linked in your device.

    Can you try changing the Facebook account linked in your device to the Facebook account linked to the account ID 1:3996 that you're trying to recover? That should work for you. If it doesn't, let me know.

    Brino

  • Avatar
    Gcalsing

    Hey Brino!

    I did that but the FB account is locked. I even blocked the app for my 2nd FB account but it didn’t work.

  • Avatar
    FTB Team

    Hey @Gcalsing,

    Hmm. I'm not sure what you mean exactly about blocking the app. I'm going to open a Support ticket to get more details about this and see what's going on.

    You'll get an email once it's opened.

    Brino

  • Avatar
    Gcalsing

    Hey Brino.

    I released Elgin Baylor by mistake. Can you add him back to my roster, please? He was level 48 (bronze).

    ID 1:3996

     

  • Avatar
    FTB Team

    Hey @Gcalsing,

    No problem, try to be careful in the Team File section ;)
    I've added him back onto your roster now.

    Brino

  • Avatar
    Bbbasket14

    Can't get Oladipo, Griffin...same mistake. The button bid now, in auctions, don't go.
    1:6238502
    24gipabl
    Indiano

  • Avatar
    FTB Team

    Hey @Bbbasket14,

    Sorry for any inconvenience. Is the issue that the button to make the bid doesn't work, or do you receive an error message?

    Please let me know,

    Brino

  • Avatar
    Ivan Gigi

    Hey Brino,
    I just bought pack with Elgin Baylor and I should get 420 coins,but I didn't. I had 408 coins before I bought the pack and now I have 636. Also,I had to sign one new player to open tournament,after I signed Baylor (I didn't have him before) i still have 0/1 signed players.
    Please fix this.

    ID:3:7612118
    Thank you

  • Avatar
    Birdbao14

    I receive message:  other player bid more in the auction. Always the same, with some players Green, Oladipo,Griffin.

  • Avatar
    FTB Team

    Hey @Ivan,

    I'll create a Support ticket so we can resolve this issue in a quicker manner.
    As soon as the ticket's open, you'll receive an email.

    ------

    Hey @Birdbao14,

    What's happening is that many users are bidding for those players at the same time and, at that point, the price has already increased, so you'd have to keep trying to make the bids. In those cases, it doesn't take your coin, so just keep trying and the bid will go through.

  • Avatar
    Angelo Mauceri

    Antetokounmpo officially plays as Forward and not as Guard. Can you correct his position?

  • Avatar
    ozgur

    Hi, I got a problem with auctions. I recently leveled up to the platinum planet and I currently got a 28 lvl Kevin Durant from gold planet. The problem is, whenever I try to bid on Kevin Durant, I receive the same error that says "You already got Kevin Durant. You cant add the same person to your lineup."

    I bought few other players which I already had in gold planet but the problem happens only with Durant. I don't want to release my Durant from gold planet since it will help me to get 7-8 levels. Can you help me ?  

  • Avatar
    Dktenid

    Hi! My username is Dimitris Ktenidis id 3 :1364965 and funcode 3xGg4TRc4s. Yesterday I qualified for the all star championship but it has put me now to the rookie and it has stuck, not showing any future game...

  • Avatar
    Gee31

    The Weekly league stucks actually.
    I can't see anything. The counter stays at 0 days 0 hours and 0 minutes.
    Please fix it. :)

    GM: Gee31
    ID: 2:4517191
    Fan Code: 2x458kwxAL
    Device: Samsung Galaxy S6 Android 7.0

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