Bugs and Technical Issues

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  • Avatar
    FTB Team
    02/10/2014 09:45:39 (serramonte)


    Hmmm, I watched the Houston game and all the highlight reels and coulda swore JJ Watt intercepted a pass and ran for a touchdown. Yet somehow the INT shows up but no touchdown stat.

    http://i61.tinypic.com/16266x3.jpg
    http://i61.tinypic.com/2ps511z.jpg


    This is a bug we weren't aware of - thanks for bringing it to our attention.
    We will check into and find out what happened.
  • Avatar
    FTB Team
    02/10/2014 09:46:46 (serramonte)


    There's a bug in the 'Defensive Touchdown' scoring for defensive players. Both JT Watts Defensive End Houston, and Malcom Jenkins Defensive Back Philadelphia, had turnovers returned for touchdowns in Week 4, but this is not reflected in the scoring for both players. They both have '0' points in that scoring category.



    Hey guys,
    We're working on fixing this issue and hope to have it resolved today.
    Thanks!
  • Avatar
    FTB Team
    02/10/2014 21:15:05 (gbice)

    It appears that "OFF" and "DEF" power ups are either not triggering or displaying properly.  I tried to take a screen shot but could not figure out how to paste it here.  My account ID is 1xnFcSZdB7
  • Avatar
    FTB Team
    03/10/2014 09:24:36 (serramonte)


    It appears that "OFF" and "DEF" power ups are either not triggering or displaying properly.  I tried to take a screen shot but could not figure out how to paste it here.  My account ID is 1xnFcSZdB7


    Ok thanks,
    Can you let me know which power ups you're referring to exactly?
    We checked into your account and they seem to match up in both your game and your account in our system:

    http://puu.sh/bXmbU/0c7a3be328.png

    The numbers in "partidos_validos" match with the numbers in your Team File --> Power ups

    OFF-Horses: 76 games +45 (1,035 total bonus)
    OFF-Raptors: 58 games +50 (1,150 total bonus)
    DEF-WildCard: 224 games +30 (690 total bonus)
    OFF-Divisional: 90 games +40 (920 total bonus)
    DEF-Championship: 137 games +50 (1,150 total bonus)

    If I didn't understand something correctly, please let me know and I'll check into again
    Thanks!
  • Avatar
    FTB Team
    03/10/2014 13:58:54 (gbice)



    It appears that "OFF" and "DEF" power ups are either not triggering or displaying properly.  I tried to take a screen shot but could not figure out how to paste it here.  My account ID is 1xnFcSZdB7


    Ok thanks,
    Can you let me know which power ups you're referring to exactly?
    We checked into your account and they seem to match up in both your game and your account in our system:

    http://puu.sh/bXmbU/0c7a3be328.png

    The numbers in "partidos_validos" match with the numbers in your Team File --> Power ups

    OFF-Horses: 76 games +45 (1,035 total bonus)
    OFF-Raptors: 58 games +50 (1,150 total bonus)
    DEF-WildCard: 224 games +30 (690 total bonus)
    OFF-Divisional: 90 games +40 (920 total bonus)
    DEF-Championship: 137 games +50 (1,150 total bonus)

    If I didn't understand something correctly, please let me know and I'll check into again
    Thanks!


    So what my power up screen is showing me is
    OFF-Horses: 67games +45 (0 total bonus)
    OFF-Raptors: 49games +50 (0 total bonus)
    DEF-WildCard: 215 games +30 (0 total bonus)
    OFF-Divisional: 81 games +40 (0 total bonus)
    DEF-Championship: 128games +50 (0 total bonus)
    Total power up bonus - 0



    So it looks like the bonus is beeing added to the players correctly, but it's just displaying improperly on my power up tab
  • Avatar
    FTB Team
    03/10/2014 16:18:40 (serramonte)




    It appears that "OFF" and "DEF" power ups are either not triggering or displaying properly.  I tried to take a screen shot but could not figure out how to paste it here.  My account ID is 1xnFcSZdB7


    Ok thanks,
    Can you let me know which power ups you're referring to exactly?
    We checked into your account and they seem to match up in both your game and your account in our system:

    http://puu.sh/bXmbU/0c7a3be328.png

    The numbers in "partidos_validos" match with the numbers in your Team File --> Power ups

    OFF-Horses: 76 games +45 (1,035 total bonus)
    OFF-Raptors: 58 games +50 (1,150 total bonus)
    DEF-WildCard: 224 games +30 (690 total bonus)
    OFF-Divisional: 90 games +40 (920 total bonus)
    DEF-Championship: 137 games +50 (1,150 total bonus)

    If I didn't understand something correctly, please let me know and I'll check into again
    Thanks!


    So what my power up screen is showing me is
    OFF-Horses: 67games +45 (0 total bonus)
    OFF-Raptors: 49games +50 (0 total bonus)
    DEF-WildCard: 215 games +30 (0 total bonus)
    OFF-Divisional: 81 games +40 (0 total bonus)
    DEF-Championship: 128games +50 (0 total bonus)
    Total power up bonus - 0



    So it looks like the bonus is beeing added to the players correctly, but it's just displaying improperly on my power up tab


    Yeah, but it seems like it's updating everytime you play a game against another user:

    In your account, it's updating as well - this is what we see now: http://puu.sh/bXCC5/df71f5cfc1.png
  • Avatar
    FTB Team
    03/10/2014 18:56:18 (Jormiksil)

    My first issue is im still missing $7,600,000 and now my game will not even open. Iv had continuing crashing problems. I have a iPhone 5c and iOS 8
  • Avatar
    FTB Team
    03/10/2014 21:25:04 (gcalsingB)

    The Bulls tournament has no booster as a prize to the first place.
    Is that correct or it`s a bug?

    Tks
  • Avatar
    FTB Team
    04/10/2014 22:12:15 (Broncos)

    When new version for iOS 8 will be available? Too much crashing...
  • Avatar
    FTB Team
    06/10/2014 11:26:09 (serramonte)


    When new version for iOS 8 will be available? Too much crashing...


    We're hoping soon, we still need the NFLPA and Apple to review the version before we can release it.
    Unfortunately, that's how it works with Apple... :(
  • Avatar
    FTB Team
    06/10/2014 11:36:58 (serramonte)


    My first issue is im still missing $7,600,000 and now my game will not even open. Iv had continuing crashing problems. I have a iPhone 5c and iOS 8


    Apologies for missing your message - I always try to reply to all messages as soon as I can but sometimes some of them slip by me.
    I've added Tyrann to your team.

    Regarding the crashing problems, that's an issue with iOS 8 and we're currently waiting for the NFLPA and Apple to approve our new version of the game that contains a fix for the iOS 8 issues. We hope it's approved soon and as soon as it is, we'll release it for all of you to download.

    Let me know if you have any other questions,
    Thanks!
  • Avatar
    FTB Team
    06/10/2014 11:38:02 (serramonte)


    The Bulls tournament has no booster as a prize to the first place.
    Is that correct or it`s a bug?

    Tks


    No, it should have had a power up.
    I've fixed the issue.
    Can you send your User ID so that I can add the power up into your account if you won the tournament?
    Thanks!
  • Avatar
    FTB Team
    06/10/2014 15:49:58 (gcalsingB)



    The Bulls tournament has no booster as a prize to the first place.
    Is that correct or it`s a bug?

    Tks


    No, it should have had a power up.
    I've fixed the issue.
    Can you send your User ID so that I can add the power up into your account if you won the tournament?
    Thanks!


    Tks Serramonte.
    I did win the tournament. :-)

    My user ID is 1:32533
    Executive: gcalsing
    Franchise: 90s - The Niners
  • Avatar
    FTB Team
    06/10/2014 17:02:04 (Fendrish)

    Great game, one issue I have noticed is that after hitting the continue button and spending 15 energy, your team power will go down due to players losing their training.  The issue that I notice is that the team will use the reduced power number BEFORE they play the game.  So in what I am saying is that I have 7000 power from a fully trained team.  After hitting the Continue (energy bolt) 15 button, my power will reduce to 6500.  Then i will play the game at 6500.  Shouldn't the game be played at full power and the reduction be applied after the players play?  On a side not how in the world does a team with 3677 strength beat my team with 7015?  I mean really?  But, I still enjoy the game.  Thanks!
  • Avatar
    FTB Team
    06/10/2014 17:33:53 (serramonte)




    The Bulls tournament has no booster as a prize to the first place.
    Is that correct or it`s a bug?

    Tks


    No, it should have had a power up.
    I've fixed the issue.
    Can you send your User ID so that I can add the power up into your account if you won the tournament?
    Thanks!


    Tks Serramonte.
    I did win the tournament. :-)

    My user ID is 1:32533
    Executive: gcalsing
    Franchise: 90s - The Niners


    Ok, added!
  • Avatar
    FTB Team
    06/10/2014 17:36:39 (serramonte)


    Great game, one issue I have noticed is that after hitting the continue button and spending 15 energy, your team power will go down due to players losing their training.  The issue that I notice is that the team will use the reduced power number BEFORE they play the game.  So in what I am saying is that I have 7000 power from a fully trained team.  After hitting the Continue (energy bolt) 15 button, my power will reduce to 6500.  Then i will play the game at 6500.  Shouldn't the game be played at full power and the reduction be applied after the players play?  On a side not how in the world does a team with 3677 strength beat my team with 7015?  I mean really?  But, I still enjoy the game.  Thanks!


    Ok, We're always working hard to ensure that the game doesn't have any bugs. Did you make sure to download the new 1.20 version of the game, or are you referring to that version?
  • Avatar
    FTB Team
    08/10/2014 08:18:24 (mng325)

    Few things I've found on the new 1.3 version
    -New Banner (very distracting.....need to get use to it)
    -Kept getting error warning on inviting fans saying "An error occurred while leaving the job. If the error persists, please contact support"
    -Finally got a new different task. "Sign 5 players, 300 experience, 5 coins with no time limit." Well I signed a player and the task still shows 0/5. (hoping you guys could fix it)
    Well this is what I want Support to know abt this new version

    my ID# 1:31589
  • Avatar
    FTB Team
    08/10/2014 09:03:04 (serramonte)


    Few things I've found on the new 1.3 version
    -New Banner (very distracting.....need to get use to it)
    -Kept getting error warning on inviting fans saying "An error occurred while leaving the job. If the error persists, please contact support"
    -Finally got a new different task. "Sign 5 players, 300 experience, 5 coins with no time limit." Well I signed a player and the task still shows 0/5. (hoping you guys could fix it)
    Well this is what I want Support to know abt this new version

    my ID# 1:31589


    Hey,
    Regarding the Banners, we will send your comment to the corresponding department so they can keep this in mind.
    In any event, if you make any purchase in the game, the ads should go away. (min. $0.99)

    Regarding the Friend invitations, this is something I posted in a topic on the main screen. This is a bug that they're looking into now
    but it should still send/accept invitations. Either way, they're working on the bug and hope to have it resolved asap.

    Regarding the task to sign 5 players. Can you please let me know what it shows now? Does it still show 0/5?
  • Avatar
    FTB Team
    08/10/2014 09:26:19 (mng325)

    Hey,
    Regarding the Banners, we will send your comment to the corresponding department so they can keep this in mind.
    In any event, if you make any purchase in the game, the ads should go away. (min. $0.99)

    Regarding the Friend invitations, this is something I posted in a topic on the main screen. This is a bug that they're looking into now
    but it should still send/accept invitations. Either way, they're working on the bug and hope to have it resolved asap.

    Regarding the task to sign 5 players. Can you please let me know what it shows now? Does it still show 0/5?


    Thanks Serramonte
    It shows 1/5 now. And I just saw the main page regarding the Fan Invite dated on Sept 24th. The errors just started for me after updating to V1.3 which came out couple days ago.
    Anyway thanks again
  • Avatar
    FTB Team
    08/10/2014 09:34:07 (serramonte)


    Hey,
    Regarding the Banners, we will send your comment to the corresponding department so they can keep this in mind.
    In any event, if you make any purchase in the game, the ads should go away. (min. $0.99)

    Regarding the Friend invitations, this is something I posted in a topic on the main screen. This is a bug that they're looking into now
    but it should still send/accept invitations. Either way, they're working on the bug and hope to have it resolved asap.

    Regarding the task to sign 5 players. Can you please let me know what it shows now? Does it still show 0/5?


    Thanks Serramonte
    It shows 1/5 now. And I just saw the main page regarding the Fan Invite dated on Sept 24th. The errors just started for me after updating to V1.3 which came out couple days ago.
    Anyway thanks again


    Yes, it's that I changed everything from a previous BUG notice post, but it's referring to Version 1.30 (I have now made it more clear in the title of the post).
    Sorry for the confusion.
  • Avatar
    FTB Team
    08/10/2014 11:51:48 (Nasty_Boy)

    Here's the bugs I was mentioning in a previous post about stats not matching NFL Stats.

    1) The record for most turnovers in a game, combined is = 12. Some teams don't even turn it over that much in a full season. And certainly not that much when you blow a team out.

    http://www.nfl.com/history/randf/records/team/turnovers

    It is super common to see 25-35 Turnovers a game PER TEAM. I think you guys got Turnovers confused for punting or something. Think we're getting NBA confused with NFL Stats: http://www.nba.com/history/records/regular_turnovers.html

    http://i58.tinypic.com/28va6us.jpg

    2) Yards don't make no sense.

    Never seen someone rush 38 times and have 8 yards EVER!. I've seen games where guys got 30 yards on 18 attempts. But to gain 8 yards on 38 carries in a game where you're blowing out the other team, it's impossible.

    There is only 1 team in the NFL with less than 3 yards an attempt (San Diego - 2.8) and 21 of the 32 Teams average 4 yards a carry as a whole: http://espn.go.com/nfl/statistics/team/_/stat/rushing/sort/yardsPerRushAttempt

    The Top 30 QBs in the NFL right now average 6 yards an attempt. I'm assuming the stats in the game is Completions because it says Attempts and Completions. But even in a blow out, how am I averaging 3 yards an attempt or completion? That baffles me.

    Also, I don't think I have ever seen a Receiver have less yards than catches. EVER! And not especially in a blow out.

    I think most ppl can agree, that in a blow out, especially one with scores of 45-0, you would see one of these superior game stats but funny part is, I have never seen anybody with even an "Average" Game Stats, which most ppl can agree those are typical numbers for the typical games, of how to determine a player and what type of game they had.

    Quarterbacks

    12 Comp 25 Att 150 Yards 1 TD 2 INT (Bad Game)
    20 Comp 35 Att 225 Yards 2 TDs 1 INT (Average Game)
    27 Comp 40 Att 300 Yards 3 TDs 1 INT (Good Game)
    35 Comp 50 Att 400 Yards 4 TDs 1 INT (Superior Game)

    Running Backs

    12-15 Carries Under 40 Yards (Bad Game)
    15-20 Carries 60-80 Yards 1 TD (Average Game)
    20-25 Carries 100+ Yards 2 TDs (Good Game)
    25+ Carries 200+ Yards 3 TDs (Superior Game)

    Wide Receivers

    3 Receptions or Less + 30 Yards or less (Bad Game)
    5 Receptions 50+ Yards 0-1 TD (Average Game)
    7-10 Receptions 100+ Yards 1-2 TDs (Good Game)
    10+ Receptions 150+ Yards 2+ TD (Superior Game)
    http://i60.tinypic.com/ir8fbd.jpg
    http://i62.tinypic.com/207bbwl.jpg
    http://i61.tinypic.com/2wexwgj.jpg
  • Avatar
    FTB Team
    08/10/2014 14:47:17 (serramonte)


    Here's the bugs I was mentioning in a previous post about stats not matching NFL Stats.

    1) The record for most turnovers in a game, combined is = 12. Some teams don't even turn it over that much in a full season. And certainly not that much when you blow a team out.

    http://www.nfl.com/history/randf/records/team/turnovers

    It is super common to see 25-35 Turnovers a game PER TEAM. I think you guys got Turnovers confused for punting or something. Think we're getting NBA confused with NFL Stats: http://www.nba.com/history/records/regular_turnovers.html

    http://i58.tinypic.com/28va6us.jpg

    2) Yards don't make no sense.

    Never seen someone rush 38 times and have 8 yards EVER!. I've seen games where guys got 30 yards on 18 attempts. But to gain 8 yards on 38 carries in a game where you're blowing out the other team, it's impossible.

    There is only 1 team in the NFL with less than 3 yards an attempt (San Diego - 2.8) and 21 of the 32 Teams average 4 yards a carry as a whole: http://espn.go.com/nfl/statistics/team/_/stat/rushing/sort/yardsPerRushAttempt

    The Top 30 QBs in the NFL right now average 6 yards an attempt. I'm assuming the stats in the game is Completions because it says Attempts and Completions. But even in a blow out, how am I averaging 3 yards an attempt or completion? That baffles me.

    Also, I don't think I have ever seen a Receiver have less yards than catches. EVER! And not especially in a blow out.

    I think most ppl can agree, that in a blow out, especially one with scores of 45-0, you would see one of these superior game stats but funny part is, I have never seen anybody with even an "Average" Game Stats, which most ppl can agree those are typical numbers for the typical games, of how to determine a player and what type of game they had.

    Quarterbacks

    12 Comp 25 Att 150 Yards 1 TD 2 INT (Bad Game)
    20 Comp 35 Att 225 Yards 2 TDs 1 INT (Average Game)
    27 Comp 40 Att 300 Yards 3 TDs 1 INT (Good Game)
    35 Comp 50 Att 400 Yards 4 TDs 1 INT (Superior Game)

    Running Backs

    12-15 Carries Under 40 Yards (Bad Game)
    15-20 Carries 60-80 Yards 1 TD (Average Game)
    20-25 Carries 100+ Yards 2 TDs (Good Game)
    25+ Carries 200+ Yards 3 TDs (Superior Game)

    Wide Receivers

    3 Receptions or Less + 30 Yards or less (Bad Game)
    5 Receptions 50+ Yards 0-1 TD (Average Game)
    7-10 Receptions 100+ Yards 1-2 TDs (Good Game)
    10+ Receptions 150+ Yards 2+ TD (Superior Game)
    http://i60.tinypic.com/ir8fbd.jpg
    http://i62.tinypic.com/207bbwl.jpg
    http://i61.tinypic.com/2wexwgj.jpg


    Ok, do you have a screenshot of the scores of the game, too?
    I'm sending your info to the corresponding department to check into...
  • Avatar
    FTB Team
    08/10/2014 23:31:29 (Nasty_Boy)

    Every game was like that. Stats not corresponding to the game scores or very low yardage for amount of Pass Attempts/Completions, Rushes, or Receptions.

    Though there is some bad games where people post the stats the game has right now like 3 yards per attempt/completion or negative yards rushing per attempt, that RARELY happens.

  • Avatar
    FTB Team
    10/10/2014 09:23:02 (serramonte)


    Every game was like that. Stats not corresponding to the game scores or very low yardage for amount of Pass Attempts/Completions, Rushes, or Receptions.

    Though there is some bad games where people post the stats the game has right now like 3 yards per attempt/completion or negative yards rushing per attempt, that RARELY happens.


    Ok, I've already sent the information you wrote above to the corresponding department and I've also asked for them to prioritize it. As soon as I have information on it, I'll let you know.
  • Avatar
    FTB Team
    11/10/2014 00:18:35 (SandmanEnter)

    Ok, now this issue is starting to affect my team's management; and I'm ham strung now; and it's also starting to frustrate me immensely. We are going into the weekend. My training screen is a complete mess with 5 blind spots on both my defensive and offensive screens, where I can't add or remove players already placed there. While this bug persists, I can't level up any of the players that I have there, and unfortunate for me, all of the game's best, and my best scoring players are all frozen there thus preventing me from leveling them beyond there current levels for the next 2 days, and maybe even longer, if this issue is not resolved for my account or in the programming soon. Is there anyone working this weekend at FTB that can reset or fix the players frozen on my defensive and offensive screens; so that I can continue leveling them? Honestly, this is affecting my team competitively, as leveling is a huge part of being able to compete with other similar teams at my level, and I really can't say that I'm pleased with how this bug affected my whole team. It basically reduced the top players of my team into a lame status or in limbo status, until this bug is resolved. If I played for free it's one thing, but I don't, and this issue just wrecked my team's competitive balance. We need to talk about this, FTB.
  • Avatar
    FTB Team
    11/10/2014 01:52:59 (SandmanEnter)

    Serramonte,

    I caught another scoring bug.

    If you look at Dontari Poe DL Kansas City, his PV for week 5 shows as 163, however, if you tally up his points they equal 200.

    Breakdown as follows:

    Tackles 2 x 50 = 100
    Asst Tackle 1 x 25 = 25
    Sack 1 x 75 = 75
    Total = 200

    His game log from week 5 is correct, as I've checked it, but the PV for that week is off by 37 (200-163) points less.
  • Avatar
    FTB Team
    11/10/2014 02:06:18 (SandmanEnter)


    Serramonte,

    I caught another scoring bug.

    If you look at Dontari Poe DL Kansas City, his PV for week 5 shows as 163, however, if you tally up his points they equal 200.

    Breakdown as follows:

    Tackles 2 x 50 = 100
    Asst Tackle 1 x 25 = 25
    Sack 1 x 75 = 75
    Total = 200

    His game log from week 5 is correct, as I've checked it, but the PV for that week is off by 37 (200-163) points less.



    Also, for same player. If you look at his week 3 PV, it's off as well. It shows as 388, but it should be 425. A difference of 37 points, again. Same as the difference in my prior post.  I double checked his game log from week 3, and his production is correct, and just the PV total is off at 388.
  • Avatar
    FTB Team
    11/10/2014 17:18:44 (SandmanEnter)



    Serramonte,

    I caught another scoring bug.

    If you look at Dontari Poe DL Kansas City, his PV for week 5 shows as 163, however, if you tally up his points they equal 200.

    Breakdown as follows:

    Tackles 2 x 50 = 100
    Asst Tackle 1 x 25 = 25
    Sack 1 x 75 = 75
    Total = 200

    His game log from week 5 is correct, as I've checked it, but the PV for that week is off by 37 (200-163) points less.



    Also, for same player. If you look at his week 3 PV, it's off as well. It shows as 388, but it should be 425. A difference of 37 points, again. Same as the difference in my prior post.  I double checked his game log from week 3, and his production is correct, and just the PV total is off at 388.


    AJ Hawk LB Greenbay has the same scoring issue for week 4. Should have a PV of 425, instead has a PV of 388. A 37 point difference.

    Von Miller LB Denver, has 338 for week 4, should have a PV of 375.

    I'm catching a few more from prior weeks back now. Basically, any player that has a Week's scoring total ending in an "8" is a bug, and the PV for the week, for that player, is not in increments of 25. 
  • Avatar
    FTB Team
    12/10/2014 02:43:24 (bizzmoneyb)

    The players weekly score jumps are just ridiculous.  I spend so much time increasing my players rating to 1200, 1300+ and then after one week it drops all the way down to 325 or so.  im not talking about just one or two players.. this happens with alot of my guys every week.  something needs to be done to adjust the scoring calculations to decrease such extreme drops every week.  and especially please look at how DL players are scored.  it seems super rare to find one that gets up to or stays over 175-200 pts at any given time.
  • Avatar
    FTB Team
    12/10/2014 11:55:35 (Rhalec)

    Totally bummed. I happened to wake up in the middle of the night and decided to burn some energy in tournaments. In my bleary-eyed stuper I accidently trashed 60-odd hard saved coins to replay the Super Bowl, thinking it was Wild Card (which was already replayable). A confirmation screen would be nice.

    Beside that, errors have been getting a little out of hand recently. (An error occurred leaving the job)
    Daily kick - error
    Deposit money - error
    Accept fan request - error

    For a while it happened with 30% of the time with training slots (adding and completing) and half the time with tournament games. But that issue seems to have worked itself out.

    These errors didn't start happening until about a week ago. For a while I could barely do anything until yesterday.

    My fan # is 1xdciw4351
    Sorry for the overall negativity.

    Android v 1.20.001
    Fully updated
    HTC Evo

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