Bugs and Technical Issues

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  • Avatar
    FTB Team
    22/09/2014 20:16:56 (Fluffyhayden)

    I accidentally clicked on the "skip countdown" button for the tournament I just finished on accident. Can you please refund the 47 coins I didn't mean to spend and close the tourney back off again for the appropriate amount of time? I won't start the tourney and go on to something else.

    There REALLY needs to be a confirm button for this!!! You have one for any other time you are using coins except this.

    Many thanks for your understanding!

    ID - 1:9622
    1xyoaqasfs
  • Avatar
    FTB Team
    23/09/2014 09:03:39 (Fluffyhayden)

    Things are getting crazy with this game now. I went to bed with 4 sports drinks and everyone of my players on full energy except two. I wake up and both my offense and defensive bench players have absolutely no energy, and my sports drinks are missing!

    Got some mad glitches going on right now. Please help with this, and the last request that still hasn't been dealt with. Many thanks!
    ID - 1:9622
  • Avatar
    FTB Team
    23/09/2014 09:27:22 (serramonte)


    I accidentally clicked on the "skip countdown" button for the tournament I just finished on accident. Can you please refund the 47 coins I didn't mean to spend and close the tourney back off again for the appropriate amount of time? I won't start the tourney and go on to something else.

    There REALLY needs to be a confirm button for this!!! You have one for any other time you are using coins except this.

    Many thanks for your understanding!

    ID - 1:9622
    1xyoaqasfs



    Things are getting crazy with this game now. I went to bed with 4 sports drinks and everyone of my players on full energy except two. I wake up and both my offense and defensive bench players have absolutely no energy, and my sports drinks are missing!

    Got some mad glitches going on right now. Please help with this, and the last request that still hasn't been dealt with. Many thanks!
    ID - 1:9622


    Hi there,
    Sorry for the inconvenience.
    I've fixed the issue and put the energy back for all your players.

    I've also sent the 47 coins back into your account. They're already looking into the notification for the Countdown but I can't guarantee when it would be implemented. Also, I couldn't assist in your previous message earlier because, when you wrote, we weren't in the office. Let me know if you have other questions. Thanks!
  • Avatar
    FTB Team
    23/09/2014 09:32:06 (Fluffyhayden)

    You're awesome! 
    Thanks again.
    ;D :D ;D
  • Avatar
    FTB Team
    23/09/2014 09:49:10 (serramonte)


    You're awesome! 
    Thanks again.
    ;D :D ;D


    No problem! Glad to help!
  • Avatar
    FTB Team
    23/09/2014 09:50:46 (Oportet)






    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here


    Me too !!!



    Exactly the same for me passed 50 fans but won't let me pick up prize

    Fan code.  1xGvFnrMHS


    We're looking into this issue.

    Are there news ??
  • Avatar
    FTB Team
    23/09/2014 09:51:30 (serramonte)







    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here


    Me too !!!



    Exactly the same for me passed 50 fans but won't let me pick up prize

    Fan code.  1xGvFnrMHS


    We're looking into this issue.

    Are there news ??


    Not yet,
    Like once it's been resolved, we'll let you know! We're still working on it. Thanks!
  • Avatar
    FTB Team
    23/09/2014 13:31:15 (serramonte)

    Dear all,

    We're happy to say that the issue with the Fans prize has been resolved.
    You will now be able to collect your prizes!

    Thanks for your patience and apologies again for the inconvenience!

    Regards
  • Avatar
    FTB Team
    24/09/2014 18:05:44 (Fluffyhayden)

    I just won JJ watt, but he's not showing up in my roster even though the funds are gone. Can you add him to my list?

    Thanks!

    ID: 1:9622
    Fan Code: 1xyoaqasfs
  • Avatar
    FTB Team
    25/09/2014 08:55:28 (Fluffyhayden)


    I just won JJ watt, but he's not showing up in my roster even though the funds are gone. Can you add him to my list?

    Thanks!

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    Fixed! Please check your roster now. This glitch is going to be fixed asap.
  • Avatar
    FTB Team
    25/09/2014 14:08:18 (SandmanEnter)



    Small bug. Recently, when I'm trying to finger scroll my screen from right to left, to see my other players on the bench, when I'm looking to change my lineup, the scroll function does not respond and it won't move. No matter what I do, restart app, slowly try to drag the screen over, it won't move. This happens only when I'm looking to scroll my screen from right to left, as I'm trying to move a player from my bench to my lineup. So, the players on the other screen are not viewable to me, nor available to use in my lineup.


    Hey, ok - I've reported this issue and they're looking into it now. As soon as it's resolved, I'll let you know!


    Thanks, Serramonte. I hope they fix it soon, too. It's starting to get annoying when you can't page the screen over to see your other players. It scrolls about once very 10 times, and mostly by luck when it does. And, if it scrolls once, and your screen refreshes, it won't scroll again the second time.
  • Avatar
    FTB Team
    25/09/2014 15:22:46 (serramonte)




    Small bug. Recently, when I'm trying to finger scroll my screen from right to left, to see my other players on the bench, when I'm looking to change my lineup, the scroll function does not respond and it won't move. No matter what I do, restart app, slowly try to drag the screen over, it won't move. This happens only when I'm looking to scroll my screen from right to left, as I'm trying to move a player from my bench to my lineup. So, the players on the other screen are not viewable to me, nor available to use in my lineup.


    Hey, ok - I've reported this issue and they're looking into it now. As soon as it's resolved, I'll let you know!


    Thanks, Serramonte. I hope they fix it soon, too. It's starting to get annoying when you can't page the screen over to see your other players. It scrolls about once very 10 times, and mostly by luck when it does. And, if it scrolls once, and your screen refreshes, it won't scroll again the second time.


    I know what you mean - we're working as hard and quickly as possible to get it resolved as soon as possible!
    Sorry for the inconvenience!
  • Avatar
    FTB Team
    25/09/2014 16:42:38 (SandmanEnter)

    Hi Serramonte,

    Another bug, the Dime Defense booster does not work. I have 0 points added to my team's PV and defense.
  • Avatar
    FTB Team
    28/09/2014 18:42:45 (doolie25)

    I have three slots for training on offense and defense.  I can use all 3 slots on offense but only 2 on defense.  It says I can't train because I have no slots available.  Please help.
  • Avatar
    FTB Team
    29/09/2014 00:20:34 (SixDaysShort)

    Hi.  I just won chandler jones in auction.  But the bug hit and he's not on my team.  Could you add him, please?

    Id:  1:29576
    Fan code:  1xf7tTV2Ct
  • Avatar
    FTB Team
    29/09/2014 09:20:13 (Tdawg1981)

    I just won JJ Watt and he's not showing on my roster, but the money is gone.
    1:33420
    1xgoS1rHvv

    Also the gold costs to skip a cool down on a tournament is crazy high, especially if the game is lagging and you accidentally do it. I paid 24 gold to play 16 more matches and get 5 :P
  • Avatar
    FTB Team
    29/09/2014 10:46:51 (serramonte)


    Hi Serramonte,

    Another bug, the Dime Defense booster does not work. I have 0 points added to my team's PV and defense.


    Hey there,
    We have just tried this now and it seems to be working ok. It could have been a glitch. Can you confirm if it's working for you now?
  • Avatar
    FTB Team
    29/09/2014 11:01:43 (serramonte)


    I have three slots for training on offense and defense.  I can use all 3 slots on offense but only 2 on defense.  It says I can't train because I have no slots available.  Please help.


    Hey there,
    We've just tried this but it seems to be working right now - are you still having trouble with it?

    Can you please also send us your User ID and also let us know which device you're using (Android or iOS)?

    Thanks,
  • Avatar
    FTB Team
    29/09/2014 14:17:46 (doolie25)

    1:31426
  • Avatar
    FTB Team
    29/09/2014 15:02:21 (doolie25)

    Android
  • Avatar
    FTB Team
    29/09/2014 15:04:20 (serramonte)


    1:31426


    Thanks! This should be fixed for you now.
    Can you try and let me know?
  • Avatar
    FTB Team
    29/09/2014 15:43:43 (doolie25)

    Still doing the same.  I have to slots for training. It's saying there no available slots.  Or it says a error
  • Avatar
    FTB Team
    30/09/2014 09:31:16 (serramonte)


    Hi.  I just won chandler jones in auction.  But the bug hit and he's not on my team.  Could you add him, please?

    Id:  1:29576
    Fan code:  1xf7tTV2Ct


    Sorry about that! He's now been added to your team!
    Thanks!
  • Avatar
    FTB Team
    30/09/2014 09:33:40 (serramonte)


    I just won JJ Watt and he's not showing on my roster, but the money is gone.
    1:33420
    1xgoS1rHvv

    Also the gold costs to skip a cool down on a tournament is crazy high, especially if the game is lagging and you accidentally do it. I paid 24 gold to play 16 more matches and get 5 :P


    Hey there,
    Sorry about this - I've just checked your account and you're right. J.J. Watt is now on your roster.
    Regarding the coins - sorry, I can mention this to them to see if they can consider lowering the price but I can't guarantee anything.

    Let me know if you have any questions!
  • Avatar
    FTB Team
    30/09/2014 14:53:28 (Fluffyhayden)

    I went to bed last night with 18 sports drinks expecting to get my team charged up. I woke up, no sports drinks and a drained team. It happened because other teams were playing me during the night apparently (I noticed that my team's winning streak had changed and the number of total wins was different too).

    Is there a way to stop this from happening?
  • Avatar
    FTB Team
    30/09/2014 09:37:51 (serramonte)


    Still doing the same.  I have to slots for training. It's saying there no available slots.  Or it says a error


    Ok now it's fixed.
    I just went into your game, removed the players that were 100% trained, made some changes in your account and was now able to add you 3 Offensive and 3 Defensive players.
    Let me know if this happens again. It should be fixed for our new version that will be sent to the NFLPA for review soon. Once I have info regarding this new version, I'll post it for everyone.
  • Avatar
    FTB Team
    30/09/2014 16:28:45 (serramonte)


    I went to bed last night with 18 sports drinks expecting to get my team charged up. I woke up, no sports drinks and a drained team. It happened because other teams were playing me during the night apparently (I noticed that my team's winning streak had changed and the number of total wins was different too).

    Is there a way to stop this from happening?


    Unfortunately, any manager in the game can challenge you. The only way to keep your players from losing their energy would be by purchasing the energy drinks. If the numbers are different, it's because other managers are challenging you and you're winning and losing games, depending on the difference in the numbers.

    We're still working on the Game history so that you can see who challenged you and it can be easier for you to notice which games you're winning and losing.

    Thanks,
  • Avatar
    FTB Team
    01/10/2014 12:40:52 (Nasty_Boy)

    Hmmm, I watched the Houston game and all the highlight reels and coulda swore JJ Watt intercepted a pass and ran for a touchdown. Yet somehow the INT shows up but no touchdown stat.

    http://i61.tinypic.com/16266x3.jpg
    http://i61.tinypic.com/2ps511z.jpg
  • Avatar
    FTB Team
    01/10/2014 12:55:14 (SandmanEnter)

    There's a bug in the 'Defensive Touchdown' scoring for defensive players. Both JT Watts Defensive End Houston, and Malcom Jenkins Defensive Back Philadelphia, had turnovers returned for touchdowns in Week 4, but this is not reflected in the scoring for both players. They both have '0' points in that scoring category.
  • Avatar
    FTB Team
    01/10/2014 14:01:19 (Jormiksil)


    - Jormiksil
    - Jormiksil
    - 1xMhJpY4Fe
    - I placed a bid on "honey badger" and after my bid was exceeded and past I did not receive my money back. I spent 7,600,000 on him and only have 2,900,000 now. I have iOS and a iPhone 5c could I please get my money back!

    Thank you,
    Jormiksil

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