Bugs and Technical Issues

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    FTB Team
    11/09/2014 01:05:22 (SandmanEnter)



    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas
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    FTB Team
    11/09/2014 14:59:08 (serramonte)




    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte
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    FTB Team
    12/09/2014 08:54:41 (SandmanEnter)





    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Serramonte,

    Just and FYI. Baltimore played tonight, so these stats in the links will be updated from tonight's game.

    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte
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  • Avatar
    FTB Team
    12/09/2014 09:22:25 (serramonte)






    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Serramonte,

    Just and FYI. Baltimore played tonight, so these stats in the links will be updated from tonight's game.

    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte



    Hey there,
    I can't see any reply to this - can you send it again? Thanks!
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  • Avatar
    FTB Team
    12/09/2014 09:31:46 (SandmanEnter)







    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Serramonte,

    Just and FYI. Baltimore played tonight, so these stats in the links will be updated from tonight's game.

    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte



    Hey there,
    I can't see any reply to this - can you send it again? Thanks!


    Opps, forgot to hit return....

    Baltimore played tonight, so the stats for Suggs will be updated with tonight's game. I just wanted to give you an FYI.
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  • Avatar
    FTB Team
    12/09/2014 09:58:54 (serramonte)








    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Serramonte,

    Just and FYI. Baltimore played tonight, so these stats in the links will be updated from tonight's game.

    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte



    Hey there,
    I can't see any reply to this - can you send it again? Thanks!


    Opps, forgot to hit return....

    Baltimore played tonight, so the stats for Suggs will be updated with tonight's game. I just wanted to give you an FYI.


    Ah, ok - of course! They should update today at 6 a.m. EST but if it was a late game, it could update tomorrow.
    In any event, we're still looking into those 4 players - I already sent it to the corresponding department to look into!
    Thanks again!
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  • Avatar
    FTB Team
    12/09/2014 15:22:43 (serramonte)









    Assists in tackles are not being picked up in the stats.

    Terrel Suggs LB had 2 tackles and 3 assists yesterday, but his stats only have 2 solo tackles.
    Bobby Wagner LB had 6 tackles and 8 assists, but his stats only reflect 6 solo tackles.
    Kam Chancellor S 8 tackles and 3 assists, game stats only show 8 solo tackles


    Serramonte,

    Just and FYI. Baltimore played tonight, so these stats in the links will be updated from tonight's game.

    Hey! The points don't update right after the game - they update at 6 a.m. EST time every day.
    It's also possible that it will be updated correctly in todays game, but if it's not, please let us know
    and we'll check into it. Thanks!


    Hey Serramonte,

    It's still not being picked up.

    Here are the game stats for the players above. They all are missing their assists in tackles.

    Suggs

    http://www.rotoworld.com/player/nfl/2237/terrell-suggs

    Wagner

    http://www.rotoworld.com/player/nfl/7533/bobby-wagner

    Chancelor

    http://www.rotoworld.com/player/nfl/5910/kam-chancellor

    Earl Thomas

    http://www.rotoworld.com/player/nfl/5703/earl-thomas


    Hey there,
    Ok thanks for sending this - I'll check into.
    Please also keep in mind that if the game is late (in European time), the points won't update until 2 days later at 6 a.m. EST.
    Once I know more about these players, I'll let you know! Thanks and apologies for the delay!
    Serramonte



    Hey there,
    I can't see any reply to this - can you send it again? Thanks!


    Opps, forgot to hit return....

    Baltimore played tonight, so the stats for Suggs will be updated with tonight's game. I just wanted to give you an FYI.


    Ah, ok - of course! They should update today at 6 a.m. EST but if it was a late game, it could update tomorrow.
    In any event, we're still looking into those 4 players - I already sent it to the corresponding department to look into!
    Thanks again!


    Hey there - They found something that was keeping the Tackles Assists from showing - after today they should show correctly!
    Thanks!
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    FTB Team
    12/09/2014 20:16:17 (Sfhyman)

    I cannot continue to do "blue" tournement.
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  • Avatar
    FTB Team
    13/09/2014 03:36:08 (SandmanEnter)



    Hey there - They found something that was keeping the Tackles Assists from showing - after today they should show correctly!
    Thanks!


    Cool! Thanks for your attention to this matter!
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  • Avatar
    FTB Team
    15/09/2014 08:10:14 (serramonte)




    Hey there - They found something that was keeping the Tackles Assists from showing - after today they should show correctly!
    Thanks!


    Cool! Thanks for your attention to this matter!


    No problem at all!
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    FTB Team
    15/09/2014 08:10:59 (serramonte)


    I cannot continue to do "blue" tournement.


    Hi there,
    Can you please send me your User ID? Also, can you please give me some extra information?
    Did you complete missions to try to unlock it but it won't unlock? What exactly happened?
    Thanks!
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    FTB Team
    15/09/2014 08:15:53 (Andrew Sena 7)

    I cant drop my kicker I have 4 and want to drop steven hauschka to make room for other players
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    FTB Team
    15/09/2014 08:24:53 (serramonte)


    I cant drop my kicker I have 4 and want to drop steven hauschka to make room for other players


    Yeah - they're working on fixing this issue.
    I dropped the player for you in the meantime.
    Thanks!
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    FTB Team
    15/09/2014 08:25:54 (Andrew Sena 7)



    I cant drop my kicker I have 4 and want to drop steven hauschka to make room for other players


    Yeah - they're working on fixing this issue.
    I dropped the player for you in the meantime.
    Thanks!


    thanks Serramonte
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    FTB Team
    16/09/2014 13:55:06 (aldoorsini)

    Hoy NO puedo ingresar a la aplicación, me dice que no existe conexión a internet, sin embargo si puedo entrar al fantasy de futbol soccer
    Gracias
    Today I can't enter to the game. Says "Please check your internet connection". But i can enter and play in futbol soccer fantasy manager game.
    Thanks
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    FTB Team
    16/09/2014 14:35:48 (serramonte)


    Hoy NO puedo ingresar a la aplicación, me dice que no existe conexión a internet, sin embargo si puedo entrar al fantasy de futbol soccer
    Gracias
    Today I can't enter to the game. Says "Please check your internet connection". But i can enter and play in futbol soccer fantasy manager game.
    Thanks


    Sorry - can you please send me your User ID for Football Franchise so we can check into what this could be?
    Thanks!
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    FTB Team
    16/09/2014 22:21:12 (SpursIa)

    I have a couple problems. 1) Both Football Franchise 2015 and NBA GM 2014 don't sometimes recognize that I have a internet connection, even if other apps and google chrome work fine.
    2) I unlocked the last 3 tournaments (Red & Blue West and Playoffs), but I can't start the first tournament. I click on the first team in the Red West Division, "Raiders", but nothing happens.

    Username: Starstruck
    Team name: Starstruck (sheriffs)

    NBA GM: Username: Jeff    Team: Spurs
    Fromthebench username: SpursIa
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    FTB Team
    17/09/2014 08:46:04 (SpursIa)


    I have a couple problems. 1) Both Football Franchise 2015 and NBA GM 2014 don't sometimes recognize that I have a internet connection, even if other apps and google chrome work fine.
    2) I unlocked the last 3 tournaments (Red & Blue West and Playoffs), but I can't start the first tournament. I click on the first team in the Red West Division, "Raiders", but nothing happens.

    Username: Starstruck
    Team name: Starstruck (sheriffs)

    NBA GM: Username: Jeff    Team: Spurs
    Fromthebench username: SpursIa


    About the Internet connection trouble: the problem has been fixed, but it's possible that some user keep experiencing it for a while, please be patient and try again later.
    About the tournaments' glitch, we're on it, it will be fixed asap, sorry for the inconvenience.
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    FTB Team
    17/09/2014 11:47:19 (SpursIa)

    The tournaments' problem has been sorted out.
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    FTB Team
    17/09/2014 16:00:02 (SpursIa)

    I opened the app this morning, and I was logged out. Now it is trying to create a new team. I logged in with my FTB account, but it said an owner has already linked a team to that account. Is there a way to recover all my lost stuff?

    Username: Starstruck
    Team: Starstruck (sheriffs)

    SpursIa
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    FTB Team
    18/09/2014 08:27:53 (serramonte)


    I opened the app this morning, and I was logged out. Now it is trying to create a new team. I logged in with my FTB account, but it said an owner has already linked a team to that account. Is there a way to recover all my lost stuff?

    Username: Starstruck
    Team: Starstruck (sheriffs)

    SpursIa


    Hey there,
    It looks as if you deleted the account accidentally, but don't worry - I recovered the account and linked it to your device again. Can you please confirm if you're now able to play it? Also, it doesn't seem to have any FTB account connected to it. Do you have any email address that you used to create the FTB account? I'll link it to your account. Let me know.
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    FTB Team
    19/09/2014 16:42:54 (Fluffyhayden)

    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs
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    FTB Team
    19/09/2014 16:45:22 (Andrew Sena 7)


    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here
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    FTB Team
    19/09/2014 17:21:43 (Oportet)



    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here


    Me too !!!
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    FTB Team
    20/09/2014 09:46:00 (Pete Brooke)




    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here


    Me too !!!



    Exactly the same for me passed 50 fans but won't let me pick up prize

    Fan code.  1xGvFnrMHS
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    FTB Team
    20/09/2014 18:55:08 (Jarja)

    I just placed a bid on James laurinitis (probably spelled that wrong), and when I was out bdi I didn't get my cash back, preventing me from bidding further on him, or another player I tried to sign.

    Username: jarja
    Id:1:33972
    Fan code : 1xmyovTHsc
    iPhone 5s
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    FTB Team
    22/09/2014 09:18:33 (Jarja)





    I surpassed the 50 fans goal and it won't let me collect my prize.

    I had the same problem on the Baseball GM.

    ID: 1:9622
    Fan Code: 1xyoaqasfs


    same here


    Me too !!!



    Exactly the same for me passed 50 fans but won't let me pick up prize

    Fan code.  1xGvFnrMHS


    We're looking into this issue.
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    FTB Team
    22/09/2014 10:17:57 (serramonte)


    I just placed a bid on James laurinitis (probably spelled that wrong), and when I was out bdi I didn't get my cash back, preventing me from bidding further on him, or another player I tried to sign.

    Username: jarja
    Id:1:33972
    Fan code : 1xmyovTHsc
    iPhone 5s


    Hey there,
    From what I can see in your account, you actually won James Laurinaitis in the bid but for some reason you didn't receive him.
    I've added him to your roster so you should now see him there. Sorry for the inconvenience!
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    FTB Team
    22/09/2014 12:46:09 (SandmanEnter)

    Small bug. Recently, when I'm trying to finger scroll my screen from right to left, to see my other players on the bench, when I'm looking to change my lineup, the scroll function does not respond and it won't move. No matter what I do, restart app, slowly try to drag the screen over, it won't move. This happens only when I'm looking to scroll my screen from right to left, as I'm trying to move a player from my bench to my lineup. So, the players on the other screen are not viewable to me, nor available to use in my lineup.
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    FTB Team
    22/09/2014 16:43:49 (serramonte)


    Small bug. Recently, when I'm trying to finger scroll my screen from right to left, to see my other players on the bench, when I'm looking to change my lineup, the scroll function does not respond and it won't move. No matter what I do, restart app, slowly try to drag the screen over, it won't move. This happens only when I'm looking to scroll my screen from right to left, as I'm trying to move a player from my bench to my lineup. So, the players on the other screen are not viewable to me, nor available to use in my lineup.


    Hey, ok - I've reported this issue and they're looking into it now. As soon as it's resolved, I'll let you know!
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