Bugs and Technical Issues

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FTB Team
  • Edited

Please comment in this thread if you've experienced any Bug or Technical Issue in the game, and you need our assistance. Please do not create multiple threads as we would like to keep the forum as clean and organized as possible.

If you need assistance, please explain the issue you've experienced as best as possible and please include the following information so that we can quickly access your account and resolve the issue for you:

- Your User Name, 
- Your User ID
- Your Fan Code
- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

If you just have questions about the game, please kindly send them in the "General Questions" thread.

If you have any suggestions about the game, please kindly share them in our "Suggestions" thread.

If you wish to communicate with the other game users, please do that in our "General Discussions" thread.


Thanks!
The FTB Team

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  • Avatar
    Poffa
    • Edited

    Hi, it looks like something went wrong with today's update.

    some player's values have been updated and some have not been updated, even if -IRL- they play in the same team  or league.

    could you please check ?

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    Ulusane

    I couldn't watch any videos for about 4-5 months for all; energy, coin, cash, reduce time half, ticket or the job! No video for them all for 4-5 months!

    You told about 4 months ago that your team was already looking into the issue with the videos and added you would have it resolved as soon as possible.

    You also told about 2 months ago that you were looking into this and added that you would have it resolved as soon as possible.

    When is that "as soon as possible"?

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    JEREMY

    Bonjour,

    ID 1:10939929
    Manager : OROME

    depuis la mise à jour d'halloween et mon achat du thème de club "Bats Team" j'ai perdu mon thème d'origine de Manchester City et je ne peux plus donc le remettre.

    Pouvez-vous me le réactiver svp ?

    Merci

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    PAUL DAVID GUIMARAES DA SILVA

    Player R. Knoche played Wolfsburg's last match. This is a zero score.

    User name: David
    ID: 1:10708208
    Fan code: 1x129cdrwF
    Platform: Android

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    LEMINI
    • Edited

    My tajoy free coins of king of avalon disappear

    10000:1:953838

     

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    Poffa

    Hi,

    it looks like this match have not been updated

    https://www.transfermarkt.de/spielbericht/index/spielbericht/3203553

    players from Borussia M'Gladbach have not been update on their last 3 matches

    https://www.transfermarkt.de/borussia-monchengladbach/spielplandatum/verein/18

     

     

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    Ginocoloog

    I noticed that scores of players who had matches on friday and saturday has been updated on sunday.. is that new?

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    Poffa

    now it's 5 matches in a row that playesr from MGladbach are not updated. 

    and even players form eredivisie and liga nos have not been updated today

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    Killerzone 
    I have a new phone but unfortunately the game does not take over my old savegame.

    Old Data:

    Name: Django_Pain
    User id: 1:10176565
    Fan Code: 1xcaxBDQTX
    Platform: Android

    New Data / False ID:

    1:10990148


    Please Help! Thank You!

    Greeting
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    Ginocoloog

    when i levelled up from 151 to 152 i missed my (bonus) coins due an error

    please add them to my account

    spiderman

    1:132250

    1xcw8BD6nX

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    Skoske

    Non mi sono stati assegnati i coin ed i giocatori acquistati. Ho già aperto il ticket per il supporto, ma dopo oltre dieci giorni nessuna novità.

     

    MANAGER NAME: Skoske
    MANAGER ID: 538981

    Android

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    LUIRINK

    Good morning
    I have constantly problems with promo vídeos. They appears “no available vídeos”, however i can watch it but can’t got coins ou rewards after it.

    Manager: Luirink

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  • Avatar
    Poffa
    • Edited
    • 10 months ago 
     

    Hi,

    I'm playing at FantasyFootballManager, and never had the chance to see the final standing (and the last fixture's results).. it has always happened.

    One other thing that happens is that I cannot see live matches (just 1 out of 3 more or less), the other times the game frozes.

     

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    Skoske

    Da oggi non riesco più ad accedere al gioco. Alla apertura della app mi mostra il caricamento senza mai ultimarlo e farmi entrare

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    StevenSJuve

    My game has not updated since match day 16. It’s still frozen with said match as “live”
    Playing Juventus FM on iPhone. ID is 1:240757.
    Thanks.

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    BHunter

    Good day! I have the same problem. The 2nd day is freezing on the download screen. Please correct.

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    Jordidestroy

    Hola,llevo ya unas semanas con problemas,pero no contestan en soporte y por lo que veo ,aqui tampoco contestan a la gente.

    No dan señales de vida, a mi y mucha gente no le funciono el juego durante este fin de semana,esto me da que pensar.

     

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