Bugs and Technical Issues

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    wassim

    Bonjour admin , je n'ai pas encore reçu le message de confirmation sur Juventus FM et le dernier délais est dans 2 jours , j'espère que vous pouvez réglé le souci avant la dead Line. Merci d'avance

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    wassim

    Bonjour , je n'ai reçu aucun message de confirmation pour la migration vers FmF , sachant que c'est le dernier jour je vous prie de me régler ce souci. Et merci d'avance

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    FTB Team

    Hi @wassim -- Apologies for the delay in writing back to you. Can you please send us your User Name on Juventus Fantasy Manager so that we can check into this for you as soon as possible?

    The FTB Team

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    wassim

    Bonjour admin , le problème a été régler apparemment , j'ai pu accéder à FMF et mes données ont été transférées , je vous remercie pour votre aide

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    FTB Team

    Hi @wassim -- Ok, perfect - thanks for your confirmation! Have a great day!

    The FTB Team

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    Mbhanderi

    Hi, further to my previous comments I have come across some more issues / queries with the FM19 game.

    After I get the “no more videos” message I get random videos pop up whilst playing the game. If I cancel the video I get a message saying that I’ll lose my reward if I stop the video but if I carry on watching it then there’s no reward!

    Also the time on some of the tournaments from finishing the tournament to playing it again is different to the other games. For eg. I finished the England tournament this morning and I can next play it after 60 hours. This period is 48hrs in the lfc and Real Madrid games. This increase happens in a few of the other tournaments

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    FTB Team

    Hi @Mbhanderi -- We're sorry for any inconveniences you're experiencing. Do you happen to have a way in which you can take video recordings of your device so we can see everything that happens in your device?

    Regarding the tournaments, are you saying that the cooldown time is different on Fantasy Manager Football 2019? If not, which game are you referring to when you compare it to Liverpool and Real Madrid? Pelase let us know.

    Regards,
    The FTB Team

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    Mbhanderi

    Hi, I don’t think it would be possible to take a video as this happens at random and I can’t take a video every time I open the open the game. 

     

    I am playing FM19 and as you can see from the screenshots the timer is different on this game than the same tournaments in the Real Madrid or Liverpool games. I don’t have the screenshots for all the tournaments but this will give you an idea. Maybe you need to recheck all the tournaments and make sure the timers are correct. The countdown timer for these tournaments in the Liverpool and Real Madrid games are 48hours whereas it’s longer on FM19

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    FTB Team

    Hi @Mbhanderi -- Ok, thanks for your confirmation. We're going to look into this, but we aren't aware of an issue with the tournament times at this moment.

    Regards,
    The FTB Team

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    LUIRINK

    I have a player losing levels because he is stuck in the "loans" section, but the same section is unavailable even though the facebook account is properly connected. I want to fire him and I get the message that the squad will be invalid. You can't understand a thing.

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    FTB Team

    Hi @LUIRINK -- Apologies for any inconvenience. Can you please send us your User ID so we can help you with this and also let us know the name of the game since we have multiple Fantasy Manager games? Thanks!

    The FTB Team

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    LUIRINK

    FM 2019

    ID: 1:159975
    Username: Luirink

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    LEMINI

    Hi

    I have problems to see videos to earn coins or energy or even money, every time i try to see videos the app crashes.

    To demonstrate my problem follow a link to screencast that i record.

    Click here to see video

    Username: Fernando Lemos

    User ID: 1:953838

    Fan Code: 1xurPCFHpj

    Android

    Xiaomi redmi 4X

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    FTB Team

    Hi @LUIRINK -- Thanks for sending your ID. We've now removed the player from Loans so you can use him again. Let us know if you need any further assistance.

    Hi @LEMINI-- Apologies for any inconvenience. We've watched the video but it doesn't seem to be crashing after watching the videos, but rather while you're playing the tournaments. The issue with the videos is that there are no videos available at the moment. Those videos can only be available during those times when they have a marketing campaign created in your country. If one isn't open at that time, it would show a message saying that there are no videos available. In any case, can you please let us know when the last time was that you were able to watch videos? When did the crashing start while playing tournaments? Please let us know.

    The FTB Team

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    LEMINI

    The problem is not related to tournaments, if after giving the message there is no video available keep me in the other menus (either) the same happens The problem is when the message of unavailable videos appears after some time shows the message again two or three times and if you want to quit the game shows the same error message and restarts the game. By the way just one question, when the videos are not available the button is not inactive?

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    Ulusane

    I also couldn't watch any videos for about 10-15 days for all energy, coin, cash, half time, ticket for world cup or the job. No video for them all for 10-15 days!!!

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    FTB Team

    Hi @LEMINI-- We understand, but you mentioned that the game crashes after watching the videos, and in your video, the game only crashed while you were playing the tournaments. That's what we were referring to.

    In any case, and @Ulusane, this next part is also for you, our team is already looking into the issue with the videos and we'll have it resolved as soon as possible. Thanks for your understanding.

    The FTB Team

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    Memo Pazzo

    Disculpen, cuando se terminan los días de contrato de un futbolista, el jugador desaparece o solamente no lo puedes alinear? Saludos!

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    FTB Team

    Hola @Memo Pazzo --  Cuando se termina el contrato del jugador, el jugador entra en un periodo de gracia de 15 días durante los cuales el nivel del jugador se queda en 0. Podrás renovar su contrato durante esos 15 días sin ningún tipo de penalización, pero una vez terminada el periodo de gracia, irá perdiendo 2 niveles cada día no renovado hasta llegar a nivel 1. Cuando llega a nivel 1, bajará al planeta anterior. 

    Cualquier duda, nos lo dices.

    The FTB Team

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    Joseph samby

    Username George samby
    Id 1:10744362
    Fan code 1x267bhuTW
    I purchased the started pack for 2.99 but didn’t receive the pack

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    FTB Team

    Hey @Joseph Samby --  Apologies for the the inconvenience. So we can help you with this as soon as possible, can you please send us your iTunes invoice to our support inbox at support@fromthebench.zendesk.com? Thanks!

    The FTB Team

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    Coonster1966

    For the second week in a row, the game has frozen.

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    FTB Team

    @Coonster1996 - The team is aware of the issue and currently working on a fix. We are very sorry for the inconvenience and we hope to have it solved as soon as possible.
    The FTB Team

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    KING PEPSI

    Username: arafwolf
    Id : 10759163
    Fan id : 1x38cmuDWZ
    I bought three dollars and one dollar Coins but I didn’t receive the coins which I Purchased

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    Max Borghi889

    Buongiorno e 3 giorni che non riesco ad entrare si blocca

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    KING PEPSI

    Plz someone give me an answer, i really want the coins because the legend ronaldo is going to time out

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    KING PEPSI

    Ronaldo timed out because of your shitty app , i also sent the invoices to your support email , At least give me the coins before gulit goes out of buy now section👎🏼👎🏼👎🏼👎🏼

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    FTB Team

    @KING PEPSI - You didn't receive any answer because it was the week-end. As soon as we came back on Monday, we answered you and gave you the coins.

    @Max Borghi - We are sorry for the delay, your issue will be taken care on the support platform and we hope to have it resolved as soon as possible.

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    Mbhanderi

    Hi,

    I’m sure you are aware now. I have provided you with screenshots.

    I have recently moved up to the Bronze level and there’s still some discrepancies between the countdown timer on this this game and the LFC / RM game

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    FTB Team

    Hi @Mbhanderi, we are not sure to understand what screenshots you're referring to.
    Anyway, the team will look into it so that it can be fixed as soon as possible, we are sorry about the inconvenience.

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