Bugs and Technical Issues

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    FTB Team

    Hi @Rickbritton7 -- Thanks, we've gone ahead and added the compensation into your account now.

    @Roger -- Gracias, acabamos de desbloquear el siguiente nivel de torneos en tu cuenta.

    The FTB Team

     

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    ANCHE

    Contacte con vosotros para desvincular mi facebook del juego para poner otro, lo desvinculasteis y no me dejaba meter el otro.Me dijisteis que me deslogueara y volviera a entrar, lo hice y ahora no me permite entrar a mi cuenta del juego aunque ponga la cuenta de ftb. Necesito una solucion porque llevo mucho tiempo y dinero invertido y no quiero perder esa cuenta.
    User id: 1xfDeFJQkM
    Fan code:10296556
    Plataforma: android

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    Emre Kurnaz

    Havent gotten a player on auctions the entire day!
    Is this normal?

    Fantasy Football Manager 

    *edit* same for NFL Manager it seems

    playing on iOS iPhone 8

    Dirty
    1:10365821
    1x5itCDNRZ

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    Angga Alensius

    Hello, I just give a report that the fantasy point of my player Wiliam (Wolfsburg) is not update on monday as usually. Thank you

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    Rickbritton7

    I’ve had the same Emre, it’s not just you!

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    Andrea Rabitti

    Buongiorno,
    Purtroppo vi devo contattare perché non si sono aggiornati i punti fantasy di W. Weghorst, che sono rimasti invariati dalla partita del 23 aprile 2019, quando invece ha giocato in data 28 aprile 2019.
    È possibile aggiornare?
    Grazie mille!

    Name: RABITTI
    User id: 1:9495039
    Fan Code: 1X7crNQRVW
    Platform: Android

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    FTB Team

    Hi all,

    We apologize for the day. We've been recieving a large amount of messages across different platforms making it difficult for us to get to you sooner. We will reply to all of you very shortly.

    We're also working to fix the Auction issue as soon as possible.

    Thanks for your understanding,
    The FTB Team

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    FTB Team

    Hola @ANCHE -- Tu cuenta no está vinculada a ninguna cuenta Facebook desde que lo desvinculamos. ¿Es posible que te está llegando un mensaje diciendo que está vinculado ya a otro usuario? En ese caso, tu otra cuenta de Facebook estará vinculada a otra cuenta de juego. Para accederlo, tendrás que ir a "Más > Mi cuenta > Más > Logout" y en la página inicial, seleccionar "Acceder a cuenta > Facebook Connect". Una vez estés en esa cuenta, envíanos el ID de usuario y te ayudaremos con los cambios necesarios.

    @Emre Kurnaz and @Rickbritton7 -- Apologies for the inconvenience. This issue has been resolved.

    @Angga Alensius -- We're checking into this and we'll have it resolved as soon as possible. Thanks!

    @Andrea Rabitti -- Ci scusiamo per il disagio. Stiamo controllandolo e lo risolveremo il più presto possibile.

    The FTB Team

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    ANCHE

    Perfecto, el ID de usuario es ANCHE HD
    y el identificador es 4836871. Esa cuenta es la que se me ha abierto al iniciar el juego y no es la mia, esperemos que se pueda solucionar y acceder a mi cuenta buena.

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    Miguel Suárez

    Hello guys i won the 1 place of the FcPorto April Superleague but i dont receive any indication how to proceed about the match ticket prize can you welp me?
    Thanks
    Name: Maximus_23
    ID: 1:103446
    Fan Code: 1x3esyDGSV
    Portugal

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    FTB Team

    Hola @ANCHE -- Hemos respondido justo ahora a tu correo. Hemos estado con muchos mensajes últimamente y nos ha sido imposible responderte por allí antes. Sentimos mucho la demora.

    @Miguel Suárez -- Our Prizes department will contact you directly about the prize, but keep in mind that, as it explains in the game, it could take up to 10 days for a response, although it's not usual for it to take that long. In any case, they should contact you soon.

    The FTB Team

     

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    StevenSJuve

    A bit annoyed. Was due to level up very soon, next time I opened the app, I’d already levelled up with no extra coins or a chance to watch a vid to get even more. This happened before???
    User ID is 1:240757 and playing the Juve FM on iPhone.

    Cheers

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    Killerzone

    Name: Django_Pain
    User id: 1:10176565
    Fan Code: 1xcaxBDQTX
    Platform: Android

     

    Hello,

    I made 3 transactions this morning but unfortunately the coins were not credited to me.

    Here are the order numbers:

    GPA.3357-8607-2089-45355
    GPA.3303-9019-3552-43290
    GPA.3388-2078-2411-57995

    Thanx you and have a nice day^^

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    ANCHE

    Todavia sigo sin poder acceder a mi cuenta, he pasado mi id de la cuenta nueva que se ha creado pero todavia no he obtenido solucion.
    User id: 1xfDeFJQkM
    Fan code:10296556
    Plataforma: android

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    FTB Team

    Hi @StevenSJuve -- This seems strange since the only way for that to happen is by entering your account. Can you please let us know when the last time was that you entered without moving up, before noticing you had moved up the next time you entered?

    @Killerzone -- Apologies for the inconvenience. All payment issues have been resolved already and you should have received them in your account accordingly. Please let us know if that's not the case.

    @ANCHE -- Estamos en contacto contigo por correo. Rogamos que sigas escribiéndonos desde allí para evitar confusiones.

    The FTB Team

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    StevenSJuve

    Hi team,

    It would have been Friday night the last time I entered. I posted the message here just after the next time I opened and had seen what happened.
    It’s not a big deal, just wondering if it’s relatively common.

    Thanks

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    FTB Team

    Hi @StevenSJuve -- We're going to check into this to see if we can make this happen in our devices. If/when we find a problem, we'll resolve it as soon as possible.

    Regards,
    The FTB Team

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    Poffa

    Hi team,

    please note that all juventus players' fantasy points are wrong this week.

    juventus has tied 1-1 last match vs Toro and not won it as reported in juventus players' fantasy points

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    Miguel Suárez

    It was been pass already the 10 days that you told me on a few post's to old for a contact for the support time.
    Still waiting for the ticket from the superleague of April and the last game is on the next weekend should i still wait?

    Name: Maximus_23
    ID: 1:103446
    Fan Code: 1x3esyDGSV
    Portugal

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    FTB Team

    Hi @Poffa -- The results for Juventus have been resolved already. Apologies for that inconvenience.

    @Miguel Suárez -- Our Prize department says that they have already contacted you. Can you please check your SPAM box to make sure it hasn't gone there? Otherwise, we will have them resend the email. Please let us know.

    The FTB Team

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    Ginocoloog

    everytime i open the game, an annoying advertisement is showing. please disable because i have paid for an adfree game.

    don't care if it's a reminder or not... it's still an ad

     

    Spiderman ID: 1:132250 1xcw8BD6nX FM19 version 8.50 IOS 12.2 Iphone 6

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    Miguel Suárez

    I' m pretty sure that they dont send me nothing can you say the email adress that will contact me and send me a second email i'm still waiting

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    Poffa

    Hi team, 

     

    could you please check kosmoo.it ads ? as most of the ads, they should be skipped after some seconds to get the reward, but on kosmoo.it the countdown it's fake and you have to close the app unless you want to watch all the ad (that last some minutes, not the usual 30seconds or so)

    thanks 

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    FTB Team

    Hi @Ginocoloog -- Which ad are you referring to exactly? If you're referring to a notification about the Tapjoy offers, it's not an ad (from 3rd party companies), it's a notification from our game informing you about the Tapjoy offers.

    @Miguel Suárez -- Our Prize department has confirmed that they contacted you on May 13th. Please also be sure to check your SPAM box.

    @Poffa -- We're looking into this, but these videos are from 3rd party companies, so we will have to look into it with that company and find out what's going on. Keep in mind that, in these cases, resolutions may take a bit longer.

    The FTB Team

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    Memo Pazzo

    Disculpen no puedo recuperar mi cuenta del AC Milan Fantasy al nuevo Fantasy 2019, se creó una nueva cuenta sin mis avances ni jugadores, ayuda!

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    FTB Team

    Hola @Memo Pazzo -- Podrías enviarnos tu ID de usuario en AC Milan Fantasy Manager y también de la cuenta que se te ha abierto en Fantasy Manager Football 2019, por favor? Gracias!

    The FTB Team

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    Memo Pazzo

    Claro, muchas gracias,
    Mi ID de AC Milan Fantasy Manager es: 1:428076
    Mi ID de Fantasy Manager Football 2019: 1:10500121
    Muchas gracias!

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    FTB Team

    Hola @Memo Pazzo -- Muchas gracias. Acabamos de hacer algunas modificaciones. Ahora deberías estar en la cuenta correcta. ¿Podrías confirmárnoslo cuando tengas un momento?

    Un saludo,
    The FTB Team

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    Memo Pazzo

    Gracias, ya quedó la cuenta correcta, muchas gracias!

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    StevenSJuve

    Hi, when I’ve levelled up before, I usually got +1 added to my energy meter. This hasn’t happened the last couple of times. I’m level 100 now and still at 141 energy.
    Playing Juventus FM on iPhone.
    ID is 1:240757

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