Bugs and Technical Issues

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    Jordidestroy

    Buenas,

    desde el dia de la actualizacion que no puedo entrar al juego.

    Descargo el juego y al instalarse,me apaga la pantalla y acaba reiniciando el movil.

    Hace 10 dias que envie un ticket al soporte ,pero no me lo solucionan.

    Dejo aqui el mensaje a ver si me lo solucionais,por favor.

    Saludos,att.Jordi.

    ID: 143425

    Jordidestroy

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    StevenSJuve

    My user ID is as in my previous post. Doesn’t matter now as I haven’t had the issue in days so seems to be sorted now. Thanks tho 👍🏼

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    Iulian Chitimus

    Hello,

    I have many problems with the game Real Madrid fantasy manager 2019. I have a error for my smartphone now: Samsung S7,  Android 8.0.0 When I am loading the game, a error appear after few seconds as in screenshot.

    This is only the first problem. I have other many errors when i watch for free coins ,when  i watch for improve players, when i watch for daily bonus, or when i watch for bonus jobs. Many messages are "Error limilted" or something this, or as in screenshot. This problems are on all my devices: S7, Tab 2. My software on all devices are updated the game too

    Game: Real Madrid Fantasy Manager 2019 
    User:Iulian Constantin Chitimus 
    ID: 1:5115274 

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    FTB Team

    @Rrv44 -- Tienes razón, sentimos la confusión por nuestra cuenta. Al final son muchos mensajes y es posible confundirnos en algún momento. Estamos revisando todo y miraremos a ver qué está pasando en tu cuenta.

    @Fatiht7 -- We replied to your message in the Support platform yesterday. Did you receive it? Hazard is in the game, but it can take some time for all players to appear since there are so many of them. Regarding your other issue with the lineup, do you have any screenshot that you can show us of your true lineup and the lineup that it shows you when you press on the Team Value number?

    @StevenSJuve -- Ok, thank you for letting us know and we apologize for any confusion on our end.

    @Iulian Chitimus -- We have received your messages and we have already been responding back and forth to eachother in our Support platform. We kindly ask that you continue to write to us there so that we can handle this more comfortably and without handling it twice. Thanks for your understanding.

    @Jordidestroy -- También estamos gestionando tu caso en nuestra plataforma de Soporte. Para evitar la confusión de gestionar el caso varias veces, rogamos que sigas escribiéndonos por email dónde ya estamos en contacto contigo sobre tu caso. Gracias por tu comprensión.

    The FTB Team

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    David

    I am currently unable to watch any videos to earn coins

    I am running FM18 Football on two systems

    iPad mini - When I try and watch a video either through the front screen "FREE COINS" or "STORE - COINS - FREE COINS - VIDEO" nothing happens, the game just returns to the previous screen 

    Android Galaxy S7 - Whenever I try to watch a video either from the front screen "FREE COINS" or through "STORE - COINS - FREE COINS - WATCH VIDEOS" the game crashes and I receive a message "Unexpected error - An error has occurred. If the error continues, please contact support in 'MORE - SUPPORT' I then click CONTINUE and the game reloads

    Game: Fantasy Manager Football 2018
    User: dibby5
    ID: 1:448937 

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    Geovanni

    Hi,

    Since the super league ended, there is a question mark thing appears near the auction and i cant able to open it. I think its the reward of some kind. I can't able to open it.. 

    Kindly please check in the issue. 

    Game : Fantasy manager 2018 ( regular edition )

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    FTB Team

    @David -- Ok, thanks for letting us know. We've released a new version of the game on Android yesterday. Can you please confirm if everything is working better for you now with this new version?

    @Geovanni -- We're checking into this and we'll have it resolved as soon as possible.

    The FTB Team

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    David

    @FTB Team

    This has resolved the issue on Android, however, I continue to have the issue on my IOS device, is there a minimum (fully) supported hardware list?

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    Jordidestroy

    Hola,llevo mas de 15 dias sin poder entrar al juego.

    Insisto en el tema desde aqui,ya que no me dicen nada en soporte.

    Tiene solucion o lo dejo por imposible.

    Me parece muy feo lo que estais haciendo.

    Vosotros mismo.

    Venga,adios.

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    Geovanni

    @FTB Team

    My issue still persists....i can't able to receive new offer or collect league reward. Kindly check into this.

    Its been nearly a week since the problem started. Also i can't able to receive any offers of new packs to buy. I have the latest version of the game.( android )

     Game : Fantasy manager ( regular edition )

    Id identifier :  1:3112204

     



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    FTB Team

    @David -- Can you please confirm that you're running the latest version on iOS?

    @Jordidestroy -- Te estamos respondiendo siempre por email. Es mejor gestionar todo en el mismo sitio. De todas formas, somos conscientes del problema y estamos trabajando para encontrar el error y solucionarlo lo antes posible. No es algo que estamos haciendo a propósito, y sentimos mucho ver que piensas así. Lo tendremos solucionado en cuanto sea posible.

    @Geovanni -- We understand, however, in the Support department, we cannot resolve this specific issue. This requires help from the development team and we've already reported it to them. We will have it resolved as soon as possible. Thanks in advance for your continued patience.

    The FTB Team

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    Ticoti

    Buenas.

    No habéis actualizado bien los puntos de Champions de los jugadores del Monaco, todos (incluso los que jugaron) figuran con 0 puntos.

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    David

    FTB Team, there are no updates showing as available for me within App Store, when I launch the App it says I am running version 8.41.  This is confirmed within More | My Account

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    FTB Team

    @Ticoti -- Vamos a revisarlo pero deberían estar todos bien tras la actualización de hoy. Sentimos cualquier inconveniente.

    @David -- That is currently the latest version on iOS. We've released a new version of the game for Android today.

    The FTB Team

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    Ginocoloog

    Neuer and Hummels are mentioned as Russian Players

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    DIEGO

    Buenas tardes, desde la actualización a la versión 8.40, sigo sin poder seguir los partidos, lo he comentado ya dos veces y el problema sigue igual, no se a que se debe ni nada, pero es una cosa que mosquea bastante y veo que seguís sin corregirlo, por favor, haced algo

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    FTB Team

    @Ginocoloog -- We apologize for this inconvenience. The issue has now been resolved.

    @DIEGO -- ¿Estás jugando en Android o iOS? Estamos trabajando para solucionar un error afectando a ciertos usuarios de Android, pero no es un error fácil de arreglar. Estamos en ello, pero debería funcionar mejor en la última versión de Android que lanzamos el lunes. ¿Podrías confimárnoslo cuando tengas un momento?

    The FTB Team

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    DIEGO

    En mi caso estoy jugando desde iOS, y como os he comentado varías veces, es desde que se actualizó a la versión 8.40, me es imposible seguir los partidos y es una cosa que mosquea, ya que es imposible sumar puntos y mejorar clasificaciones. Cualquier dato que os haga falta, me lo comentáis. Gracias

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    FTB Team

    @DIEGO -- Estamos investigándolo y, en cuanto encontremos lo que está fallando, lo tendremos solucionado lo antes posible. Muchas gracias de antemano por tu comprensión.

    The FTB Team

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    Glenncook

    User Name: Glenn Cook
    User ID: 1:5693008
    Fan Code: 1x29dpqxAQ

     

    I have FM18 on both iOS and Android, but lately the Android version is taking an incredibly long time to load when the app starts, if it ever loads at all. This has been happening for a couple of days now. I remember it first happening after trying to complete a Tapjoy offer for free coins.

    When I launch the app, the From the Bench logo appears, then the title screen, then the screen just goes black. Sometimes if I leave it for long enough the app will load, but often it does not. I haven't been having similar problems with the iOS app. Any ideas?

     

    Thanks,

    Glenn

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    FTB Team

    @Glencook -- We apologize for the inconvenience. We're working to improve the function of the Android version as soon as possible. Can you please confirm if it's working any better today?

    The FTB Team

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    Geovanni

    Hi
    I can only able to watch 50 free videos for coins....since there is halloween promo i should be able to watch 80....but only 50 videos are available....i can't watch 80 videos ...please fix the issue !

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    Rrv44

    Hola de nuevo... Hace un mes que me dijistéis que ibais a mirarlo y sigo sin respuesta. Y hace dos meses que no puedo ver vídeos: ni 50, ni 80, ni ninguno. He perdido miles de monedas y miles de días de mejora de jugadores.

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    Glenncook

    Nope, not working any better today.

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    FTB Team

    @Glencook and @Geovanni -- Would you be able to take a video and send it to us at support@fromthebench.zendesk.com so that we can see exactly what's happening in your accounts?

    @Rrv44 -- Estamos revisando esta funcionalidad para ver qué podría estar pasando, pero es algo que requiere tiempo dado que los vídeos vienen de terceros, no de nuestra base de datos. Nosotros no tenemos ninguna base de datos de vídeos, por eso dependemos también de esta empresa de terceros. En cuanto tengamos más información, os informaremos.

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    David

    I have watched 6 videos today and had no reward.

    2 when trying to reduce the level up times of players

    3 through the "watch video" button on the home screen

    1 via Store | Coins | Free Coins | Watch videos

    Is there a bigger problem, or just me?

    User id: 1:448937
    Fan Code: 1xY4TgnHMP
    Platform: Android

    Galaxy S7

    Version: 8.40.040

     

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    David

    I have left it a couple of hours and the problem remains

    I have rebooted the device and this has made no difference.

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    FTB Team

    @David -- The videos should be working correctly. We've just tried them out and they have given us the reward in each of those sections.
    Just in case, we've added some coins into your account for the inconvenience, but please let us know if you still experience this issue over the next day or two.

    The FTB Team

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    AdsPro Crew

    Juego FCBarcelona Fantasy Manager

    cuando aparecerá el planeta master como la sgte liga y no el planeta gold que ya no esta?

    para que sepamos como vamos con los requisitos en verdad.

    Lo otro es que aun no cambian el puntaje de los que jugaron en el partido de Palmeiras y Boca Jrs, yo por ej tengo a Bruno Henrique y Benedetto, y ambos jugaron, aun asi me aparecen como con el puntaje del fin de semana pasado. lo digo ahora, porque ya paso otra vez y perdi el ptje de Libertadores de mis jugadores

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    FTB Team

    @AdsPro Crew -- Vamos a revisarlo, pero en FC Barcelona, después de Silver, ya debería ser Máster.
    Si te falla y te sube a Gold, nos lo dices.

    The FTB Team

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