Bugs and Technical Issues

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    RealBond007

    Dear Brino,

    I try my luck by posting in this thread, I just opened also a support ticket 9 days ago but somehow it is not going on or I havent got really help so far.

    After the WorldCup planet was "closed" the original idea of FromTheBench was to take the players 1 planet higher as they were before the WorldCup planet right?

    Before WorldCup planet I was on the beginner plant, now I am at the Bronze plant, so this worked fine.

    During the WorldCup planet all players were set as "PreWorldCup players". The players you bought on transfermarket or won in tourneys during the WorldCup planet got the status "WorldCup" and were much better than the PreWorldCup players.

    The original idea was to set all PreWorldCup players to the original status they had before WorldCup planet and to set the WorldCup players which were bought or won during WorldCup planet will get the status of the one higher planet, in my case Bronze planet status, am I right?

    But something went wrong with my players status.

    All my PreWorldCup players got the Bronze planet status and all my WorldCup players got the Beginner planet status, exactly the opposite.

    Now I am waiting for 9 days to get this issue fixed.

    Could someone please take care of that?

     

     

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    FTB Team

    Hey @RealBond007,

    I apologize for any inconvenience you're experiencing and I can assure you that I'll help get this resolved as soon as possible.

    The way it was supposed to work was that, if you participated on the World Cup planet, and you signed a player on the World Cup planet, that player would then move up to the next planet that you would also become a part of. The other players who you did not sign on the World Cup planet, were supposed to move to the planet you were on prior to the World Cup planet.

    Can you please send me the Ticket ID that you have with the Support team so I can help look further into the issue?
    We've been quite swamped with a series of issues in our NBA Game so, although we've been putting all our efforts into responding to all cases in the quickest way possible, it's been quite difficult for us for that reason.

    @DIEGO,
    Siento el inconveniente. ¿Podrías confirmar si el coin se suma después de un par de minutos? También hemos recibido otras quejas en soporte de lo mismo y ya estamos investigándolo. En cuanto tenga más información por parte de los programadores, os avisaré.

    @Ronald Kristian,
    Ok, thanks for the clarification. Our development team is looking into this and we'll have it resolved as soon as possible.

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    DIEGO

    Hola Brino, probé a esperar un par de minutos para ver si obtenía los coins, pero no, no se entrega nada. El problema es cuando sale la opción de reclamar premio y ver vídeo, se ven dos vídeos y solo se obtiene un coin, si se le da a reclamar te lo paga y tienes que volver a darle a ver vídeos para obtener otro coin. Te vuelvo a mandar los datos o te valen los que mande anteayer?? Gracias

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    Ginocoloog
    [Quote] Brino
    The way it was supposed to work was that, if you participated on the World Cup planet, and you signed a player on the World Cup planet, that player would then move up to the next planet that you would also become a part of. The other players who you did not sign on the World Cup planet, were supposed to move to the planet you were on prior to the World Cup planet.
    [/Quote]

    Before i went to the WC planet I was on the gold planet and had a few gold players. now the WC planet closes all those players went to silver, with their  level at that time

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    FTB Team

    @DIEGO,
    Vale, gracias por la confirmación. Estamos revisando todo con la empresa que envía los vídeos para ver qué está pasando. Lo tendremos solucionado lo antes posible. En este caso. no hace falta volver a enviarme los datos como los tengo ya en la base de datos de ayer. Lo que pasa es que, en la base de datos, veo que estás recibiendo el coin cada vez que ves los vídeos. ¿Cuándo era la última vez que te pasó?

    @Ginocoloog,
    Can you please send me your User ID so that I can check into this for you? Thanks!

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    Ginocoloog

    before WC planet:

    after WC planet:

    ID: 1:132250 1xcw8BD6nX FM18 version 8.24 IOS 11.4.1 Iphone 6

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    KAKTUAR

    Se me ha habilitado la oferta de Roberto Carlos, aunque ya lo tengo a máximo nivel.
    No puedo acceder a otra oferta si no ejecuto esa...
    KAKTUAR
    ID: 2:5021409
    Juego FM18 football

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    FTB Team

    @Ginocoloog,
    I've checked your account and those players are on Platinum, not Silver. It's just that the color is similar.

    @KAKTUAR,
    Si compras ese pack, debería darte otro jugador en lugar de Ronaldo.
    Si no fuese el caso, me lo dices y lo reviso. De todas maneras, para acceder a la segunda oferta, hay que comprar la primera. No se puede saltar a la segunda directamente.

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    Ronald Kristian


    Hi brino,

    I can't watch the video on iOS either to get coins, energy and more again. the problem is the same which is nothing happens when I click it. please fix this problem again brino.

    thanks brino..

    Real madrid fantasy manager 2019

    id: 1: 131801

    fan code: 1x1zbpoxFW

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    Salvapascual84

    Hola Brino.

    Tengo el mismo problema que comenta Ronald, en ios no funcionan los videos ni para recargar energia ni para coins.

    Fantasy Manager 18
    ID 1:2990397

    Un saludo

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    FTB Team

    Hi @Ronald and @Salvapascual84,

    I think this is what I commented on last week, if I'm not mistaken. Our development team is looking into this issue and, as soon as I have more information, I'll let you guys know. Can you please confirm if you're both playing on iPad?

    - Brino

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    Ronald Kristian

    Hi brino

    yes im playing on ipad ios 9.3.5.

    thanks

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    FTB Team

    Hey @Ronald,

    Ok, thanks for the confirmation. It seems that the issue is mostly affecting iPad users, but we're working to get this issue resolved as soon as possible. I'll keep you posted as soon as I have more information about that.

    -Brino

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    Rob23g
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      Brino 
       

      Ciao @Rob23g,

      Quello che succede è che a partire dalla versione 7.30 del gioco, la banca già non esisteva sul gioco. Siccome non abbiamo aggiornato il gioco fino ad ora, potevi ancora mettere i soldi in banca. Con la nuova versione, non c'è più la banca, ma i soldi ci sono ancora nel tuo account. Non è un problema con il pianeta Master.

      Se hai altre domande, per favore, scrivile nella sezione "General Questions" così possiamo mantenere il forum più organizzato possibile. Se si tratta di un problema tecnico, nella sezione "Bugs & Technical Issues". Grazie!

      - Brino

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    FTB Team

    Ciao @Rob23g,

    Vedo che la quantità di cash persa è la differenza fra quei 2 valori che hai indicato. Mi fa pensare che non è stato rimosso il cash 16 ore fa (quello che indica adesso), e che è stato rimosso ore più tarde.

    Lo invierò ai nostri programmatori per dare un'occhiata e vedere se c'è qualcosa che non va. Appena ho più informazione, ti farò sapere.

    -Brino

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    Rob23g

    Ciao @Brino,

    grazie ed ora vorrei vorrei farti una nuova segnalazione: 

    h 1.35     soldi 5.554.409

    h 13.45   soldi 5.114.409

    partite perse nelle 12 ore risulta 1 (-110.000) ma risultano decurtati 440.000 soldi

    mi sorprende che sia solo un mio problema 

    Comunque l'effetto è che non riesco ad accumulare + i soldi necessari per fare gli acquisti e la tentazione è di lasciare il gioco

    ciao Rob23g 

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    AdsPro Crew

    Adspro Crew

    id: 1:2166583

    fan code: 1x5abcgyRS

    game: FCB Fantasy Manager

    tengo aun 2 recompensas pendientes por Tapjoy que aun no me dieron y que complete satisfactoriamente

    una era descargar Libertex por 10 coins, la descargue y abri, pero nunca se cargo la recompensa 

    la otra era una Quiz de La Ruleta de la Fortuna por 32 coins, la complete y nuevamente no me cargaron la recompensa

    Otra duda es por Y.Poulsen, es o no un NO TEAM?

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    Ticoti

    Buenas.

    Tendriais que cambiar el status a Bernard, lo tenéis como No Team y sin embargo fichó por el Everton hace unos días.

    Y otra cosa, Davies (Tottenham) lleva en venta por monedas más de una semana seguida....

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    Ticoti

    No se han actualizado los puntos de los jugadores de los partidos de este fin de semana del Shakhart Donets (Ucrania) y del NYC (USA)

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    Iulian Chitimus

    Hey brino,

    Update the player status. Courtois is real madrid player, not chelsea. So updated point is not 0 for Courtois. The points are his season average unti the first match of Real Madrid.

    Thanks

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    FTB Team

    @Rob23g
    Controllerò nuovamente il tuo account e ti farò sapere.

    @Iulian Chitimus,
    If the changes were recent, we'll have them changed for the new season, so don't worry. Either way, I'll check into it with the team.

    @Ticoti,
    Lo reviso con el equipo para ver qué ha pasado y lo solucionaremos lo antes posible. Con respecto a los cambios de equipo, todos los cambios se harán para la nueva temporada. No es que no lo hemos visto.

    @AdsPro Crew,
    ¿Podrías confirmar si has intentado contactar con Tapjoy primero desde esa sección? Si es así, ¿tienes el "Case Number" de esas ofertas?

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    William Christiansen Robert

    Hi. I have a disfunctional video button. Whenever I press the button for videos, nothing happens.

    This has happened since my move to the gold planet.

    UserName- WCR999
    USER ID 1:7755183

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    William Christiansen Robert

    Avatar
    William Christiansen Robert
    hace unos cuantos segundos
    Hi. I have a disfunctional video button. Whenever I press the button for videos, nothing happens.

    This has happened since my move to the gold planet.

    UserName- WCR999
    USER ID 1:7755183
    FanCode : 1x2456gqMV

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    FTB Team

    @William,

    Are you referring to the button on the Home screen or when you go into "COINS > FREE COINS"?

    -Brino

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    AdsPro Crew

    la verdad es que no fije bien donde se podia hacer eso, por lo que no tengo ese numero

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    FTB Team

    Hola, @AdsPro Crew:

    No te preocupes. Cuando vuelves a la sección de Tapjoy, donde salen las ofertas, en la parte superior a la izquierda, verás 3 barras. Tendrás que pulsar ese botón y seleccionar la oferta que no te dio los coins para empezar la reclamación. Cuando te sale un "Case Number", mándamelo y lo veremos con Tapjoy. ¡Gracias!

    -Brino

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    Geovanni

    Hi,

    I cannot watch free videos. The video gets started but it gets stuck. A 15 second video takes 3 minutes to finish. I'm sure it's not bad internet connection problem because I have a very good connection. This problem started happening since the app got last updated.
    Kindly please look through it!
    Thanks in advance!

    Manager name: Geovanni
    ID Identifier: 1: 3112204
    Fan code: 1xuyzk3n27
    Game: Fantasy manager (regular edition)
    Platform: android

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    FTB Team

    Hi @Geovanni,
    This is something we're aware of and we're working to resolve it as soon as possible.
    Thanks for your patience in the meantime.
    -Brino

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    KAKTUAR

    Buenas tardes,
    Se ha habilitado en mi perfil el pack Flying Dutchman. Si lo compro ya teniendo a Cruyff a máximo nivel, qué jugador me darán?

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    Rob23g

    Ciao Brino

    ma come è possibile passare da oltre 11 milioni a 9 milioni senza aver ricevuto nessuna sfida nel periodo di tempo?

    Grazie ciao rob23g

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