Bugs and Technical Issues

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    David

    This morning I have tried watching 4 videos for coin reward and each of them have confirmed 0 coins reward and my coin count has not increased.

    User Name - Dibby5
    Your User ID - 1:448937
    Your Fan Code - 1xY4TgnHMP
    I have been experiencing this issue only this morning 3 times when access through Store | Coins | Free Coins | Video and also once when pressing the "Free Coins" button on the Home screen using iOS on iPad mini

    I do NOT experience the issue using Android on Galaxy S7

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    FTB Team

    Hi @David,

    I've just checked into this and I can confirm that you didn't receive the 4 coins in your account for those 4 videos. We're looking into this and we'll have whatever caused that resolved as soon as possible. I've now added the 4 coins into your account.

    - Brino

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    Iulian Chitimus

    Hey Brino,
    to that the other user has the ootion see videos for coins. I didn't yet it.
    I have Android 7.0. Why?

    User:Iulian Constantin Chitimus 
    ID: 1:5115274

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    G Mikeletti

    Ciao. Una volta visto un video non si accreditano i coins. È successo 4/5 volte poi ho smesso.

    Manager: SALKA

    ID 1:3270317

    Fantasy Manager 2018

    Grazie

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    Ticoti

    Exactamente lo mismo que a los 3 o 4 que han escrito antes que yo.... Desde ayer veo los vídeos y la recompensa es 0 monedas.... Sólo me pasa en el juego de FM18 y con la recompensa de las monedas.

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    FTB Team

    Hi @Iulian,
    Can you please send me a screenshot of your home screen when you have a moment?


    @G Mikeletti,
    Siamo consapevoli di quest'errore e stiamo lavorando per risolverlo il più presto possibile. Nel frattempo, non vedere quei video perché non sta funzionando correttamente. Appena sarà risolto, ti farò sapere. Ho accreditato adesso i coin nel tuo account.

    @Ticoti
    Somos conscientes del error y estamos trabajando para solucionarlo lo antes posible. Mientras tanto, te recomendamos no ver esos vídeos hasta que esté resuelto. En cuanto esté resuelto te avisaré. ¿Podrías enviarme tu ID de usuario para que pueda sumar los coins en tu cuenta?

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    Iulian Chitimus


    Hey Brino,
    I attached. I can't watch videos for coins yet

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    Ticoti

    La ID es 2:7287955

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    FTB Team

    Hi @Iulian,

    We had to deactivate the videos temporarily until we fix an issue that we detected last week. We'll activate them again as soon as it's fixed.


    @Ticoti

    Gracias, acabo de sumar los coins en tu cuenta ahora.

    - Brino

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    Ticoti

    Buenas, creo que se ha cometido un error con la actualización de Lewandowski, figura con 0 puntos como si no hubiese jugado su último partido (Polonia-Colombia) y si jugó.

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    Ticoti

    Y pasa exactamente lo mismo con otro jugador polaco, Glick.

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    FTB Team

    Hola, @Ticoti,

    Sentimos el inconveniente. Esto ya está resuelto. Si tienes más dudas, me lo dices.

    - Brino

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    Andr66rus

    I bought a special offer for the quarter-finals with Bobby Charlton, level 15.

    I was already in the line-up Bobby Charlton 60 level on the current planet.   As a result, they unite and I still had Bobby Charlton 60 level. Can you replace me with a special offer, Bobby Charlton at level 15, on the other player? either on coins?

    FM2018

    1:137438

    1xWL28dn8y

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    Valderrama (Forum Moderator)

    Hi @Andr66rus,

    If you have a player at the highest level on your current planet, the player won't  evolve.

    As an exception we can offer you Ronaldinho, which has a Value of 230 points, but for the next time keep in mind the status of your players before proceeding to purchase an offer.

    We'll wait for your reply.

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    Andr66rus

     

    Hello, Valderrama, yes, thank you, I am satisfied with your proposal.
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    Valderrama (Forum Moderator)

    @Andr66rus,

    Enjoy this great player

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    Andr66rus

    thanks again!

    it would be great if they still updated the Superleague rankings ..)

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    Ticoti

    Buenas.

    Entre los jugadores a los que ya habéis cambiado de equipo para la próxima temporada se os ha olvidado incluir a Talisca...

    La temporada que acaba de terminar jugó en el Beksitas cedido por el Benfica y ahora jugará (otra vez cedido) hasta el 31 de Diciembre en la liga China así que tendría que figurar como No Team porque ya es oficial desde hace varios días.

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    FTB Team

    Hola, @Ticoti,
    El equipo me confirma que no era un olvido y que lo tenía ya en cuenta para cambiar en otro momento, pero lo cambiarán ahora para evitar más confusiones.

    @Andr66rus,
    I updated the Superleague ranking this morning. I had been out until today, so I couldn't update it before.

    Brino

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    Andr66rus

    Hello, Brino! Yes, thank you, I saw!

    I know that you were not at the office.

    I'm glad that you're back!

    In addition to you, no one can update the rating?

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    Ticoti

    Gracias por modificarlo...

    Creo que es posible que hayáis cometido un error con Facundo Ferreyra... Lo habéis puesto también como No Team y acaba de fichar hace unos pocos días por el Benfica que creo que es un equipo que está en el juego.

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    FTB Team

    Hey @Andr66rus,

    I left all the necessary information for my colleagues to help with the ranking as well, however, it was not possible for them to do that due to their other tasks. Everything is being updated now as normal.

    @Ticoti,
    El problema con Ferreyra está ya solucionado.

    - Brino

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    Iulian Chitimus

    Hey Brino,
    My extra reward coins for this world cup it's 50, not 80.Why? I have Android

    User:Iulian Constantin Chitimus 
    ID: 1:5115274

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    Daryl Peck

    Hey , Fred needs his average sorted out .

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    FTB Team

    Hi @Daryl,
    We're looking into this. We'll have it resolved as soon as possible.

    @Iulian,
    I don't exactly understand what you mean. Can you please give me more information? Keep in mind that we have different rewards in the game and I don't know which one you're referring to.

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    Iulian Chitimus

    I received for watch free videos only 50 coins, not 80. The game is Real Madrid Fantasy Manager

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    Andr66rus

    Hello, Brino!

    what happens to the Super League?

    I have it in all games, it continues, and continues to work, I score points .. until the end is indicated 5 days ..

    Yesterday there was a Final ranking ..

    today I received a congratulation on the victory from the department of prizes .. .

    .it's just me continuing the Super League ?? All finished ??

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    FTB Team

    Hi @Andr66rus,

    We replied back to your email this morning. It was an internal miscommunication as I was not aware that the Superleague was extended 5 additional days. 

    I've updated the ranking this morning.

    @Iulian,

    I added a post in the "Important Announcements" thread about this a couple of days ago. You can check it out here:
    https://fromthebench.zendesk.com/hc/en-us/community/posts/360003991248-IMPORTANT-ANNOUNCEMENTS

    Basically, the x2 promotion has ended, and this was also explained in the message you should have received in the game, that it was ending on July 15th.

    Let me know if you have any other questions.

    - Brino

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    Iulian Chitimus

    Hey Brino,

    You understood me wrong. I said you that I received only 50 free coins for watching videos during Wolrd Cup. Why? I saw in your announcement that was 80, not 50

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    FTB Team

    Hi @Iulian,

    I apologize if I misunderstood you. I'm going to check into this with the team to see what we can find.
    I'll let you know when I have more information.

    - Brino

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