Bugs and Technical Issues

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    Ticoti

    Alex Sandro se ha caído de la convocatoria de Brasil por lesión y han convocado en su lugar a Ismaily del Shatar Donest.

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    Ticoti

    Y otra cosa más.

    España y Polonia están empatadas a puntos en la clasificación FIFA, de hecho ambas están en el puesto 6 en la página oficial, si ponen a Polonia antes me imagino que será por seguir el orden alfabético en inglés....así que para der justos deberíais darles los mismos puntos a los jugadores de los 2 países y no 5 puntos más a los de Polonia.

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    Iulian Chitimus

    Hey Ticoti,
    Thank you for response. I don't know Spanish but i understand a little :)

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    FTB Team

    Hola @Ticoti:

    Vamos a revisar lo de Alex Sandro y hacer los cambios necesarios. En cuanto a los puntos de Polonia y España, es cierto, la clasificación va en orden alfabético y el sistema otorga los puntos según la clasificación. Es cierto lo que dices de los puntos, que si están empatados deberían tener los mismos puntos, así que vamos a revisarlo para que esté todo correcto.

    @Iulian, so that you can understand what I replied to @Ticoti, we're going to review the issue with Alex Sandro and make the necessary changes. Regarding Poland and Spain being tied, this is true, and since the ranking is in alphabetical order in English, that's why Poland is showing as ahead of Spain, however, since they are tied, we're going to make the necessary changes to ensure they both have the same points.

    If you both have any further questions, please let me know.

    - Brino

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    Iulian Chitimus

    Hello Brino,
    Why am I limited to 50 players on my squad. I can't buy another extraslot. I saw the other player with 64 players from 64 slots in his squad.Thanks

    Manager name: Iulian Constantin Chitimus
    Id: 1:5115274
    Game: Real Madrid fantasy manager 2018

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    FTB Team

    Hi @Iulian,

    All users can have a max. of 50 slots on your team, however, you can have more players if you win them in Superleagues or if you purchase them in the special offers. Where exactly did you see that the user had 64 slots? Do you have a screenshot? Are you sure it wasn't 64 players and 50 slots? Please let me know.

    - Brino

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    Iulian Chitimus

    Hei Brino,

    This is only one exemple. I saw the other user with 64 from 64 slots

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    phlabarre

    No more legend player on sale for coins since 3 days...in all club FM18
    And still no news from diamond planet since... last summer !!!
    What is happening ??

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    StevenSJuve

    Hey Brino, just a question about your above reply. If you win an extra player, you’ll get them even if your squad is full? I mean even if it’s not at 50 but at the max you have - without having to buy another slot?
    Is it the same if you buy one of the offers? Like the O Baixinha pack?

    Cheers,
    Steven

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    René Klomp

    Why do I keep losing money in FFM 2018 when I don't even spend it?

    User Name: EL TORO
    User ID: 2:2344304
    Fan Code: 2x2YhRkvxC

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    FTB Team

    Hey everybody,

    I've replied to your messages below:

    @René Klomp
    After checking into your account, it seems that you're losing matches that are being launched by other users. If you go to the section "Play Match > Hist." you'll be able to see your match history along with the matches and cash lost.

    @StevenSJuve
    That's correct. Even if your roster is full, if you win a player in the Superleague, or if you purchase a special offer with real money, you'll still receive the player.

    @phlabarre
    I can understand your frustration and, as soon as I have news about the Diamond planet, I'll let you guys know. Regarding the legend players, if you already have the legend player that's configured, then you won't see any legend players until the next date that a legend player appears (as long as you don't already have that one too)

    @Iulian
    Thanks for sending that. It seems like a visual error. Are you using an Android device by any chance? This user has 69 players, but 31 slots only. We'll have this error resolved as soon as possible.

    Let me know if you guys have any additional questions.

    - Brino

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    StevenSJuve

    Cheers @Brino 👍🏼

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    Iulian Chitimus

    Hey Brino,
    I use an android device

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    FTB Team

    You're welcome, @StevenSJuve!


    @Iulian,
    Ok, That's where the visual error is. Our team is already informed and we'll have that resolved as soon as possible. Just remember that the max for Extra Slots is 50, and no user at this time has more than that, so everything is correct.

    Let me know if you have any additional questions.

    - Brino

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    Ticoti

    Buenas, hoy habéis actualizado mal casi todos los jugadores.

    Sólo les habéis quitado los puntos de la selección, el resto sigue igual, no les habéis puesto los puntos del último partido.

    De los que he visto los únicos que están bien actualizados son los jugadores del Bayern Múnich y el Borussia Dortmund.

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    Farzad Ashouri

    I agree with Ticoto. Only Bundesliga results have been properly updated. Results from Serie A, La liga, Premier League and Ligue 1 has not been updated

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    Meligno

    Oggi sono state aggiornate alcune partite ma non tutte, per esempio in Serie A la Juve sì ma la Roma e il Napoli no, in Spagna il Real Madrid sì ma il Barcellona no

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    Ticoti

    Venga, seguid intentándolo.... Igual de chapuza en chapuza para el viernes lo habéis actualizado todo bien.. Y mientras otra semana tirada a la basura.

    Es que es lo único que hay que hacer y no hay semana que lo hagáis bien... faltan sin actualizar Tottenham, Roma, Napoles, Barca, Ucrania, Zenith... Y seguro que me olvidó alguno.

    Y ya llevamos 4 partidos de Liga sin ellos.

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    FTB Team

    Hola @Ticoti y todos:

    Estamos intentando solucionar el problema con los puntos. Algo está pasando en la base de datos, pero estamos trabajando en ello. Pedimos más paciencia mientras tanto, por favor.

     

    Hi @Ticoti and all,

    We're working to resolve the issue with the points, and we're doing the best we can. Something is going on and we're working to fix it. We kindly ask for more patience, please.

    Thanks,

    -Brino

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    FTB Team

    POINTS ISSUE - RESOLVED

    Hi everybody,

    Regarding the points, we were able to resolve the issue and we're working to re-process the points for the players that were not updated correctly over the past couple of days.

    We sincerely apologize for this inconvenience and we're going to work to ensure this doesn't happen again.


    [ --- ]

    ERROR CON LOS PUNTOS - SOLUCIONADO

    Hola a todos:

    Con respecto a los puntos, hemos conseguido solucionar el problema y estamos trabajando para procesar de nuevo todos los puntos de los jugadores que no se han actualizado correctamente en los últimos días.

    Pedimos mil disculpas por las molestias y estamos trabajando para asegurar que no vuelva a ocurrir.

    - Brino

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    Iulian Chitimus

    Hello Brino,
    Manchester United players are not updated. Thanks

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    Ticoti

    Y los del Zenith (liga rusa) tampoco están actualizados.

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    Ticoti

    Ni el Benfica, Boca Júnior y Shakhart Donnest

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    Ticoti

    Mas.....sin actualizar el Sporting de Portugal y mal actualizado el Lazio... Ganó 6-2 no 6-0

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    Iulian Chitimus

    Isco from Real Madrid is updated wrong. He had an assist for C.Ronaldo yesterday. I verified soccerway.com

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    FTB Team

    Hi everybody. 

    With the issues we experienced over the past couple of days, it took us longer to get everything back to normal.

    The team has confirmed that everything should be correct now. We apologize again for the inconveniences over the past few days.

    - Brino

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    FTB Team

    Hi everybody,

    We had to update the points for FC Barcelona and AS Roma separately today, so it's possible that they don't appear in the point update animation, but the points are updated.

    If you have any questions, just let me know.

    - Brino

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    Ticoti

    Boca Júniors jugó ayer Libertadores y no se ha actualizado el valor de los jugadores.

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    FTB Team

    Hola, @Ticoti,

    No se habían actualizado por la hora a la que se jugó, que ya era el día de hoy, 5 de abril según www.soccerway.com.

    De todas formas, vamos a actualizarlos ahora.

    - Brino

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    Ticoti

    Lo puse porque creo que esos partidos de Argentina, Brasil y USA siempre los habéis actualizado en el mismo día.

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